As questões ambientais são variáveis estratégicas para as organizações do século XXI, pois pressionadas pela legislação ambiental com nível de exigência crescente - exigindo responsabilidades cada vez maiores para as fases finais do ciclo de vida dos produtos - e a sociedade não mais aceitando os custos dos impactos ambientais causados pela ação industrial - as externalidades - impulsionam as empresas a melhorar o desempenho ambiental de seus produtos e processos. É neste ambiente de mudanças que se torna necessário aos gestores e àqueles que tomam decisões conhecer e evidenciar os gastos ambientais em todo o ciclo de vida dos produtos comercializados. Por estes motivos apresentados é que este trabalho trata da evidenciação dos gastos ambientais no ciclo de vida do produto através da aplicação do método de custeio baseado em atividades e subsidiada pela realização de uma pesquisa-ação em uma empresa do setor eletrônico. A escolha do setor eletrônico se deve ao fato de que ao longo dos últimos 5 anos a legislação ambiental internacional de forma impositiva obrigou as companhias a alterar a composição de produtos - pelo banimento de diversas substâncias tóxicas, e a mudar processos - instituição obrigatória de índices de reciclagem por exemplo. Toda esta revolução foi acompanhada de perto pelo pesquisador, por isso a escolha da pesquisa-ação como metodologia, pois propiciou a modelagem de uma proposta de um método para a evidenciação dos gastos ambientais em todo o ciclo de vida do produto. / The environmental questions are strategical variables for the organizations in this century, therefore pressured by the increasing requirement level of the environmental legislation - which demands more responsibilities from the final phases of the products lifecycle - and the society, which is no longer accepting the costs of environmental impacts caused by the industrial actions - the externalities -, stimulating the companies to improve their products and processes environmental performance. This changing situation is the place where managers and other decision makers are asked to know and to evidence the environmental costs in all their traded products. It is because of these reasons that this work deals with the discovery of evidences of environmental costs in products lifecycle, by means of an application of the activity-based cost method, carried out according to the action research methodology in a company of the electronic segment. The choice of the electronic segment is due to the fact that in the last five years the international environmental legislation compelled these companies to change their products composition - by means of banishment of diverse toxic substances, and also to change their processes - by means of the institution of higher recycling rates, for example. All this revolution was closely followed by the researcher. This fact can explain the choice of action research methodology, which provided the proposal of a method for the evidence discovery of environment costs in the product lifecycle.

平衡計分卡（Balanced Scorecard,BSC）被認為是可以解決企業策略執行力不足的最佳良方，藉由與公司策略連結的策略性衡量指標，驅動企業策略之執行。而作業價值管理（Activity Value Management,AVM）為吳安妮教授經過長年對作業基礎成本制度（Activity-Based Costing,ABC）的持續研究及實務運用，進而提出的系統制度，隨著企業營運即時輸出各種回饋資訊及管理報表，確實輔助各管理階層做出營運上的各種決策。平衡計分卡與作業基礎成本制度之結合與應用，在國內外皆有相關研究，而作業價值管理此一嶄新的系統制度尚未有研究探討其與平衡計分卡之結合內容。 本研究係針對國內中小企業中一食品機械製造公司進行個案研究，伴隨個案公司的步伐導入平衡計分卡及作業價值管理，並進一步探討兩者結合後所擬定的策略性衡量指標，如何使得績效管理更有助於個案公司策略之執行，並期盼研究結果可以作為未來中小企業結合兩制度之參考。 / Balanced Scorecard (BSC) is considered the best solution to solve the lack of operating capability within enterprises. By connecting corporate strategy with strategic KPIs, BSC stimulates the operation of strategies. After years of study and practice of Activity-Based Costing (ABC), Prof. Anne Wu has developed the system of Activity Value Management (AVM). With the prompt feedback and management reports generated from corporate operation, AVM assists all kinds of decision making by lower through upper management echelons. Despite that there are domestic and international studies of combination and application of BSC and ABC, there are yet studies combine BSC with the advanced AVM system. This research is based on a case study of a medium-sized domestic food machinery manufacturing enterprise, through tracking the process of which importing both AVM and BSC; meanwhile studying the development of strategic KPIs, and how it benefits performance management which supports the operation of enterprise strategy; longing for that henceforth, the result of this study to be used as reference for small and medium-sized enterprises which combine the two systems.

The diploma thesis deals with the definition, measurement and disclosure requirements for products arising from operating activities of companies. Such requirements are con-sidered from the view of external and internal users of accounting, thus how they are reg-ulated in a system of financial, tax and management accounting. The thesis includes de-scription of the defined issue and a comparative analysis of financial accounting which is supplemented by tax implications in the Czech Republic and management account-ing. Besides it compares the legislative requirements of internationally respected ac-counting standards IAS/IFRS and US GAAP with the requirements of the Czech account-ing legislation and hence with the legislative requirements of the European Union. Based on comparative analysis carried out, this work suggests eventual future adjustments of the Czech accounting legislation.

The aim of this thesis was to provide manager of a particular e-shop a practical overview of the current state of strategic and operational management and to suggest possible solutions to discovered imperfections. Within the analysis of the current state following assessments has been accomplished: evaluations of company's vision, related goals, design and implementation of the strategy, organizational structure and set of procedures in the company, analysis of jobs activities and full time equivalent analysis. In addition, key business processes of the community e-shop have been mapped with employees and costs were assigned to their various activities, thereby to obtain quantification of the average cost per order. Steps were designed to optimise key processes to improve e-shop's operational efficiency.

This thesis deals with the application of Business Intelligence (BI) to support the corporate performance management in ISS Europe, spol. s r. o. This company provides licences and implements original software products as well as third-party software products. First, an analysis is conducted in the given company, which then serves as basis for the implementation of the BI solution that should be interconnected with the company strategies. The main goal is the implementation of a pilot BI solution to aid the monitoring and optimisation of corporate performance. Among secondary goals are the analysis of related concepts, business strategy analysis, strategic goals and systems identification and the proposition and implementation of a pilot BI solution. In its theoretical part, this thesis focuses on the analysis of concepts related to corporate performance and BI implementations and shortly describes the company together with its business strategy. The following practical part is based on the theoretical findings. An analysis of the company is carried out using the Balanced Scorecard (BSC) methodology, the result of which is depicted in a strategic map. This methodology is then supplemented by the Activity Based Costing (ABC) analytical method, which divides expenses according to assets. The results are informational data about which expenses are linked to handling individual developmental, implementational and operational demands for particular contracts. This is followed by an original proposition and the implementation of a BI solution which includes the creation of a Data Warehouse (DWH), designing Extract Transform and Load (ETL) and Online Analytical Processing (OLAP) systems and generating sample reports. The main contribution of this thesis is in providing the company management with an analysis of company data using a multidimensional perspective which can be used as basis for prompt and correct decision-making, realistic planning and performance and product optimisation.

As questões ambientais são variáveis estratégicas para as organizações do século XXI, pois pressionadas pela legislação ambiental com nível de exigência crescente - exigindo responsabilidades cada vez maiores para as fases finais do ciclo de vida dos produtos - e a sociedade não mais aceitando os custos dos impactos ambientais causados pela ação industrial - as externalidades - impulsionam as empresas a melhorar o desempenho ambiental de seus produtos e processos. É neste ambiente de mudanças que se torna necessário aos gestores e àqueles que tomam decisões conhecer e evidenciar os gastos ambientais em todo o ciclo de vida dos produtos comercializados. Por estes motivos apresentados é que este trabalho trata da evidenciação dos gastos ambientais no ciclo de vida do produto através da aplicação do método de custeio baseado em atividades e subsidiada pela realização de uma pesquisa-ação em uma empresa do setor eletrônico. A escolha do setor eletrônico se deve ao fato de que ao longo dos últimos 5 anos a legislação ambiental internacional de forma impositiva obrigou as companhias a alterar a composição de produtos - pelo banimento de diversas substâncias tóxicas, e a mudar processos - instituição obrigatória de índices de reciclagem por exemplo. Toda esta revolução foi acompanhada de perto pelo pesquisador, por isso a escolha da pesquisa-ação como metodologia, pois propiciou a modelagem de uma proposta de um método para a evidenciação dos gastos ambientais em todo o ciclo de vida do produto. / The environmental questions are strategical variables for the organizations in this century, therefore pressured by the increasing requirement level of the environmental legislation - which demands more responsibilities from the final phases of the products lifecycle - and the society, which is no longer accepting the costs of environmental impacts caused by the industrial actions - the externalities -, stimulating the companies to improve their products and processes environmental performance. This changing situation is the place where managers and other decision makers are asked to know and to evidence the environmental costs in all their traded products. It is because of these reasons that this work deals with the discovery of evidences of environmental costs in products lifecycle, by means of an application of the activity-based cost method, carried out according to the action research methodology in a company of the electronic segment. The choice of the electronic segment is due to the fact that in the last five years the international environmental legislation compelled these companies to change their products composition - by means of banishment of diverse toxic substances, and also to change their processes - by means of the institution of higher recycling rates, for example. All this revolution was closely followed by the researcher. This fact can explain the choice of action research methodology, which provided the proposal of a method for the evidence discovery of environment costs in the product lifecycle.

El arándano es un fruto que se está desarrollando en el Perú, con un gran incremento en las exportaciones, el presente trabajo se dirige a las empresas Mypes en Cañete. Estas empresas que están comenzando el negocio no saben cómo gestionar sus costos, haciendo que tengan gastos innecesarios y tomando malas decisiones, es por ello que a través de la siguiente investigación hemos desarrollado la metodología ABC, con el fin de que su gestión pueda mejorar, haciendo a las empresas más competitivas en el mercado. / The blueberry is a fruit that is being developed in Peru, with a great increase in exports, this work is aimed at Mypes companies in Cañete. These companies that are starting the business do not know how to manage their costs, causing them to have unnecessary expenses and make bad decisions, that is why through the following research we have developed the ABC methodology, in order that their management can improve, making most competitive companies in the market. / Tesis

This Master‘s thesis is focused on cost analyses and cost management in FEI Company. Theoretical part describes basic and advanced cost model and their usage for efficient cost management. Practical part deals with analyses of calculation method for standard costing and life cycle costing. As a part of these analyses, some recommendations are provided to make cost calculations more accurate.

Die Wettbewerbssituation hat sich für Banken in den vergangenen Jahren deutlich verschärft. Auf höhere Kundenerwartungen hinsichtlich Preis und Qualität, sowie auf steigende Betriebskosten müssen Banken mit einer klaren Kundenorientierung und einem effizienten Kostenmanagement reagieren. Das in der Arbeit dargestellte Konzept des Target Cost and Quality Management (TCQM) beruht auf den Grundüberlegungen des Target Costing, wird jedoch zu einem integrierten Instrument der Planung und Steuerung der Kosten und der Qualität von Bankleistungen ausgebaut bzw. adaptiert. In der Arbeit werden zunächst vor dem Hintergrund verschiedener Auffassungen in der Literatur bezüglich des Charakters und der Systematisierung von Bankleistungen das Verständnis der Bankleistung thematisiert. Im Anschluß daran werden die für das TCQM grundlegenden Konzepte des Target Costing und des Total Quality Management/Quality Banking erläutert und daraus ein grobes Phasenmodell des TCQM abgeleitet. Dieses Phasenmodell wird in einen strategischen Rahmen eingebettet. Nachfolgend wird, aufbauend auf einer allgemeinen Darstellung des Prozesses der marktorientierten Bankleistungs-/Prozeßgestaltung, die Festlegung von Preis-, Qualitäts- und Kostenzielen detailliert erläutert. Grundlage für eine marktgerechte Zieldefinition ist die Identifikation und Bewertung von Kundenanforderungen. Für den konkreten Einsatz der in der Arbeit dargestellten Instrumente und Methoden ist insbesondere die Differenzierung der Kundenanforderungen nach Basis-, Leistungs- und Begeisterungsanforderungen sowie nach merkmals- bzw. ereignisorientierten Anforderungen relevant. Mit Hilfe verschiedener, aufeinander abgestimmter Tabellen können dann konkrete Ziele abgeleitet werden. Den Ausführungen zur Zielfestlegung schließt sich eine Darstellung von Methoden zur Unterstützung der Zielerreichung an. Ein Schwerpunkt wird auf das bankspezifische Prozeßkostenmanagement aufgrund seiner erfolgskritischen Bedeutung für das TCQM gelegt.

在新製造環境下，由於昂貴自動化設備之引進及人工成本之提高，因而設備成本及人工成本於產品成本中所佔之比率亦相對地重要，然而若是採用了不恰當的產能觀念與數據，其所造成對產品成本分攤比率的影響非常大，亦即將設備及人力閒置產能（idle capacity）的成本分攤至完成的產品上，也就造成了成本資訊的扭曲。而缺乏有效地結合產能成本的產能管理制度，其結果導致多數的企業均忽略其重要性或是將無附加價值的產能成本（capacity cost）分攤於產品成本之中，造成企業於制定價格決策或選擇訂單決策時，引用了不恰當的資訊，並減低了企業之競爭力。 本研究的目的，擬針對產能成本及產能管理作進一步探討，瞭解其對企業界之決策方面的影響程度。本研究係以國內一通信電纜公司作為研究對象，並以個案及田野研究的方式來探討產能成本及產能管理之相關議題，以提供給相同產業的其他公司，或其他產業作為採行此技術時的參考。 本研究之研究主題包括下列二大項： 一、 建立一套作業制成本制觀念下的產能成本制度，並依據作業制成本制的架構來計算產能成本。 二、 運用所建立的產能成本制度及其所提供的產能成本資訊來協助產能管理。 本研究採用個案研究之方式，將產能成本管理制度之整體架構實施於個案公司內，期能透過此研究方法瞭解產能成本管理之整體架構，以彌補目前文獻中偏重理論探討而缺乏實務研究之缺點。 本研究透過作業制成本制度的適當設計，企業可以獲致設備與人員方面的產能成本，使得管理當局得以瞭解各作業之產能成本，再根據設備與人員方面不同的特性加以妥善管理，可獲致排程管理、閒置產能開發、產品定價決策、提昇產品附加價值（value added）及加強生產管理等效益。 因此，在產能成本管理制度所提供的產能成本資訊中，管理當局除了可以看出各作業尚有多少閒置產能改善的空間之外，尚可於生產之前即可得知瓶頸部門之所在，藉以預先進行生產排程管理，俾降低瓶頸部門之影響；另外，對於資本決策方面所需的資訊，亦可由本制度的資訊中獲得，避免不必要之資本支出；本研究對於日益競爭的產業環境而言，實為一不可或缺之管理工具，藉由本研究所提出之產能成本管理制度的設計與實施，不僅可提升產能管理決策、瓶頸部門管理、資本決策、定價決策等之決策品質，並可間接地降低成本，達到提昇企業競爭力之目的。 / In today’s manufacturing environment, the percentage of equipment cost and labor cost of product cost have became very important, because of expensive auto-machine and high labor cost. If introduce incorrect concept and information of capacity, it would influence the allocation of product cost, that is, allocate the idle capacity cost of equipment and labor to the cost of finished goods. Fail to link capacity cost to capacity management system, it would allocate the non-value-added capacity cost to product cost, and would lead business to “death spiral” because of using incorrect-information for pricing-decision and order-selection-decision. The purpose of the study is to research the influences of business decision-making with the information of capacity cost and capacity management. The research method that I used is case study and field study in a communication cable manufacturing company. The study includes two themes: 1. Building a capacity oriented Activity-Based Costing system, and calculating capacity cost according the ABC system. 2. Using the information of capacity cost system to assist the management of capacity. The study is case study and performs the designed capacity cost management system to the company, I expect to understand the frame of capacity cost management and expand existing literatures that focus on theoretical research to applied research. Through the designed capacity-oriented ABC system, business could get the information of capacity cost between equipment and employee. Using the information of capacity cost, business could get the advantages of order-scheduling management、idle-capacity management、pricing-decision、promoting value-added of products and strengthening production management. Finally, management team could understand the unused-capacity of each activity from the capacity-oriented ABC system, and could predict the bottle-neck department before manufacturing. Management team could reduce the influence of bottle-neck through order-scheduling management. And, management team could avoid unnecessary capital expenditure from the system. For today’s competitive environment, the capacity-oriented ABC system was very important for management, it could promote the quality of decision-making of capacity management、bottle-neck management、capital management、pricing management, and then, increase the competition advantages by reducing product cost indirectly.