The goal of this thesis is to evaluate whether application of the model of marketing promotion in the Internet based on the concept of web-marketing mix 4S in a small organization, sales-oriented professional machines and equipment for carpentry, plumbing and metal fabrication shop can achieve synergy and formulated key performance indicators. To achieve this goal is necessary to identify and describe technologies, tools, procedures and processes based on literature and publications that are typical for internet marketing in a small and medium-sized companies, as the concept of internet promotion. The important part is to analyze the web-marketing mix 4S, which is a one of the possible variants of marketing mix. The 4S will serve as a base process model website promotion.

The aim of this thesis is to evaluate the current legislation concerning the entertainment costs which are treated as tax non-deductible expenses in the Czech Republic. Further, this thesis compares these costs with promotion and sponsorship costs which are frequently interchanged in practice. After evaluation of the existing legislation in this area, I focus on the question whether these expenses should be treated as non-deductible expenses from the tax point of view while I base my opinion on the current state of Czech legislation, literature, case law and law of Germany and the United Kingdom.

A participação dos artistas plásticos e gráficos na publicidade brasileira, mais especificamente na comercial de produtos e empreendimentos, entre as décadas de 1920-1940 constitui o núcleo de investigação desta tese. Se historicamente as artes plásticas e a publicidade internacionais sempre mantiveram relações estreitas e até mesmo conflituosas, indagou-se como teriam se comportado entre si esses dois campos profissionais no Brasil quando da passagem da nossa publicidade amadora para aquela moderna, impregnada, sobretudo, pelos métodos das agências norte-americanas atuantes no eixo Rio-São Paulo. A partir de um exame atento do mercado de trabalho dos diversos profissionais considerados, procurou-se entender as motivações que os levaram a produzir peças publicitárias, o que por sua vez direcionou o estudo ao questionamento das hierarquias artísticas, pois a relação entre a arte e a publicidade prolonga o consagrado debate em torno das artes mecânicas e liberais, e, por conseguinte as disputas entre arte maior e arte menor, entre arte pura, desinteressada e livre e arte comprometida, dentre outras tipologias usuais. Concomitantemente, averigou-se como a passagem e mesmo a convivência de um sistema acadêmico com um moderno, que se constituiu a partir dos anos 1920, alterou, ou melhor, conformou o campo artístico brasileiro. Frente a esses impasses, recorreu-se a algumas proposições teóricas mais atuais, que ao transferirem o foco problemático do campo artístico para o estético, atenuaram os questionamentos como também permitiram maior flexibilidade de análises. Nos exames formais das peças publicitárias, selecionadas em função de suas representatividades dentro do conjunto, defendeu-se a tese de que houve momentos em que a produção de cartazes e anúncios comerciais, este em maior número, aproximou-se de uma linguagem artística moderna, a exemplo dos projetos comerciais do artista Fulvio Pennacchi, que pertencem à coleção do Instituto Moreira Salles. E, na busca desses momentos estéticos modernos, procurou-se não enxertar e tão somente verificar correspondências com os moldes europeus, ao contrário, isso permitiu o conhecimento da nossa realidade, da modernidade artística que nos foi possível edificar, tendo em conta as variantes que o decorrer dos anos lhe agregou. Este posicionamento, em contrapartida, de forma alguma pôde desprezar o fato da história da propaganda brasileira ter fortes e ricas ligações com os modelos estrangeiros, portanto, impôs-se às análises iconográficas a tarefa de também investigar o quanto a nossa produção foi ou não uma reelaboração particular dos exemplos da arte publicitária em circulação. A interdisciplinaridade foi uma constante neste estudo pelo entrelaçamento de informações originárias de vários campos do conhecimento, sem a qual a pesquisa não teria êxito. / The role of the plastic and graphical artists in the Brazilian commercial advertising of products and enterprises, between the decades of 1920 and 1940, is the core of investigation of this thesis. Historically, plastic arts and advertising always kept narrow and even tough relationships in the international panorama. Therefore, in this work we have inquired the behavior of these two professional fields in Brazil as we pass from an amateur to a modern advertising. The latter has been influenced by the North-American advertising agencies from Rio de Janeiro and São Paulo. From a painstaking analysis of the labor market of several professionals in the plastic arts field, we have tried to understand the reasons that had taken them to produce advertisement materials. This has led us to investigate artistic hierarchies, since the relationship between art and advertising only emphasizes the old debate around mechanical and liberal arts, minor and major arts, pure and compromised arts, amongst other usual typologies. At the same time we investigated how the coexistence of an academic system and a modern one, established in the years of 1920, molded the Brazilian artistic field. Due to these impasses it was necessary to use some modern theoretical propositions that shifted the subject from the artistic to the aesthetic field, reducing doubts and allowing for a more flexible analysis. In the critical analysis of the selected advertisement materials, we looked for instances where the posters and commercial advertisements, the latter bigger in number, approached a more modern artistic language, such as the commercial projects of the artist Fulvio Pennacchi, that belong to the collection of the Instituto Moreira Salles. In pursuit of these modern aesthetic instances we have not tried only to find similarities with the European patterns but made an effort to understand our reality and the artistic modernity we were able to produce at that time. We did not deny the strong link between the Brazilian and the international advertising, therefore, in our iconographic analysis, we have investigated to what degree our advertisement productions were just reelaborations of the current advertisement art in circulation. In this thesis the interdisciplinarity played a major role due to the crossing of information from many areas of knowledge and, without it, our research would not be possible.

Background and problem discussion Organizations are today facing an uncertainty regarding how to properly integrate and work with CRM, in particular in regards to attraction and retention of customers. This can be managed through the use of marketing campaigns. There is a lack of practical research regarding the management and how to optimize the budget of marketing campaigns. Purpose The purpose of this study is to develop a deeper understanding of how small e-commerce retailers within the beauty industry can optimize the marketing budget for social media campaigns. The purpose will be realized through application of hypotheses. Method This study has applied an experimental method design, where cause-effect in regards to how the marketing communication has influenced the customer behavior was investigated. This has been made through applying a modified A/B-test through the use of a marketing campaign, containing of three ads. The ads have been adapted in regards to the pre-study, using a company’s historical transaction data. Conclusion The results of the A/B-test show higher effectiveness and efficiency in the form of CTR, CPC,CPM, link klicks, more purchases, and lower cost per result. This is the result of the adaptation of the ads in regards to the target group. All of the ads in the campaign display a higher value than the Swedish average. This validates the notion that ads adjustments have a positive effect on customer conversion, and as a result on optimizing social media campaigns marketing budget. / Bakgrund och problemdiskussion Det råder osäkerhet hos företag hur de ska integrera och arbeta med CRM, i synnerlighet om attraherandet samt bibehållandet av kunder. Detta är något som företag kan hantera genomkampanjer, dock finns det en brist på praktisk forskning runt hantering och effektivisering av kampanjer och dess marknadsföringsbudget. Syfte Syftet med studien är att skapa en djupare förståelse för hur små e-handelsåterförsäljare inom skönhetsbranschen kan optimera en marknadsföringsbudget vid kampanjer på sociala medier. Syftet kommer att uppfyllas med en rad hypoteser. Metod Studien har designats som ett experiment då orsak-verkan undersöktes i hur kunders beteende påverkas av anpassad marknadskommunikation. Detta har gjorts genom att utforma ett modifierat A/B-test i form av en kampanj innehållandes tre annonser, vilket anpassats utifrån en förstudiebaserat på ett företags tidigare transaktionsdata. Slutsats Resultat av A/B-testet påvisar en höjd effektivitet i form av CTR, CPC, CPM, länkklick, flergenomförda köp samt ett lägre kostnad per resultat, detta till följd av annonsens anpassning till en specifik målgrupp. Samtliga annonserna i kampanjen visar på högre värden än det svenskagenomsnittet. Detta resultat visar på att anpassade annonser har en positiv påverkan på kundkonvertering, och därigenom på optimeringen av marknadsföringsbudgeten för sociala medier.

The diploma thesis is focused on customer satisfaction analysis and proposals to increase its level for Provident Financial s.r.o., which has been offering purposeless cash and non-cash loans in the Czech Republic since 1997. The theoretical part describes the issue of marketing research. The practical part is an analysis of the results of a marketing survey conducted on future and existing customers of Provi-dent Financial s.r.o. On the basis of this information, measures are proposed to in-crease customer satisfaction and bring higher sales to the company.

Knowledge discovery from databases is a complex issue involving integration, data preparation, data mining using machine learning methods and visualization of results. The thesis deals with the whole process of knowledge discovery, especially with the issue of data warehousing, where it offers the design and implementation of a specific data warehouse for the company ROI Hunter, a.s. In the field of data mining, the work focuses on the classification and forecasting of the advertising data available from the prepared data warehouse and, in particular, on the decision tree classification. When predicting the development of new ads, emphasis is put on the rationale for the prediction as well as the proposal to adjust the ad settings so that the prediction ends positively and, with a certain likelihood, the ads actually get better results.

The thesis processes problems of sales and services of IT (information technologies) products. It analyses current customers, services, which are provided for them, communication and sale of new products. How satisfied are current customers, where are deficiencies and those deficiencies minimize or absolutely remove. With help of structured questionnaire and other analytical methods to improve satisfaction of current and future customers with sales and services of products. The results of thesis are proposals for the improvement of global marketing policy of the firm.

Master´s thesis is focus on problems of marketing research, especially contentment of customers. The analyse of satisfaction of customers is focus on two important segments – final customers and distributors. Subject of this work is research of satisfactory these client´s segments. Their comments have major effect on quality and structure of publishing books for customers.

This thesis deals with cultural differences and creation of marketing campaign according to the nationality of the consumer. The theoretical part discusses the principles of marketing campaign, intercultural marketing and cultural diversity. Two researches will be carried out in this work: the first research aims to determine whether advertising enters into a stylish and cultural conflict with the social environment, the second research aims to make recommendations for creating marketing campaigns for selected countries based on secondary data.

The thesis processes problems of sales and services of IT (information technologies) products. It analyses current customers, services, which are provided for them, communication and sale of new products. How satisfied are current customers, where are deficiencies and those deficiencies minimize or absolutely remove. With help of structured questionnaire and other analytical methods to improve satisfaction of current and future customers with sales and services of products. The results of thesis are proposals for the improvement of global marketing policy of the firm.