This thesis deals with the creation of e-commerce companies annd prooposing solution to implement e-commrce. The theoretical part specifies the characteristics of electronic commerce, conditions and legal aspects of trading on the Internet. The practical part includes draft versions of e-commerce and its economic evaluation.

Långsiktiga kundrelationer är önskvärda för många företag, då en långsiktig kund generellt är lönsammare. Förståelse för kunden, och dennes beteende och preferenser, är ofta fokalt för att skapa långsiktiga kundrelationer, genom att lättare uppfylla kundens behov. Genom digitalisering av marknader, där personlig kontakt mellan kunden och företaget minskar, är ett företags datainsamling ett viktigt verktyg för att skaffa sig information om kunderna och deras preferenser.  2018 införde EU General Data Protection Regulation (GDPR). Denna lagstiftning reglerar vilken information företag får spara och bearbeta om privatpersoner. Uppsatsen utreder genom en kvalitativ studie det potentiella motsatsförhållande som råder mellan GDPR:s ambitioner, och företags behov av att bearbeta data om sina kunder. Studiens resultat visar att detta motsatsförhållande blir tydligast i företag som har en hög grad personlig interaktion, och en låg grad av automatisering i sin leverans. För företag med en digitaliserad leverans, och integrerade system, upplevs GDPR inte som ett problem.

Digitaliseringen har medfört nya möjligheter för startup-företag, som Sverige årligen ser en ökning utav. Den digitala marknadsföringen har öppnat upp nya möjligheter för startup-företagen att nå ut till konsumenter på nya innovativa sätt. Även om digitaliseringen gett upphov till många möjligheter, har utmaningarna blivit fler. De flesta startup-företag har små ekonomiska resurser och låg kännedom, därav har de låg chans att överleva. Det gör utformningen av en effektiv digital marknadsföringsstrategi nödvändig för att överleva. Syftet med denna uppsats är att undersöka hur företag som befinner sig i startup-fasen och jobbar business to consumer använder digitala medel och till vilket syfte dem spelar i deras digitala marknadsföringsstrategi. Undersökningen har även som avsikt att kunna användas av nystartade företag för att möjligen bistå viktiga aspekter när deutformar sin digitala marknadsföringsstrategi. I studien användes en kvalitativ forskningsmetod med en deduktiv ansats, samt semi-strukturerade intervjuer som insamlingsmetod. Den insamlade empirin analyserades emot de insamlade teorierna, vilket indikerar att startup-företag använde digitala marknadsföringsverktyg på ett liknande vis. Samt att de upplevde liknande utmaningar och fördelar med digital marknadsföring. I resultatet av studien förekom det att de viktigaste digitala marknadsföringsverktygen för B2C startupföretag är sociala medier och hemsidan. Dessa verktyg spelar en väsentlig roll för att startup-företag ska lyckas med deras digitala marknadsföringsstrategi. / Digitization has brought new opportunities for startup companies, of which Sweden sees an increase of every year. Digital marketing has opened up new opportunities for start-ups to reach consumers in new, innovative ways. Although digitization gives rise to many opportunities, the challenges have increased as well. Most startup companies have limited financial resources and little to no recognition, hence they have a small chance of survival. That makes the creation of an effective digital marketing strategy necessary for survival. The purpose of this essay is to investigate how companies that are in the startup-phase and work business to consumer use digital tools and for what purpose they play in their digital marketing strategy. The survey is also intended to be used by startup companies to help create their own digital marketing strategy. This study used a qualitative research method with a deductive approach, as well as semi-structured interviews as a data collection method. The collected empirical data was analyzed against the collected theories and concluded that startup companies used digital marketing tools in similar ways. And that they experience similar challenges and benefits with digital marketing. The results of the study concluded that most important digital marketing tools for B2C startups are social media and their website. These tools play an essential role for startups to succeed with their digital marketing strategy

Det har under de senaste åren skett en signifikant e-handelstillväxt, inte minst till följd av den rådande Covid-19 pandemin, utan även eftersom kunder konsumerar sina produkter online i större omfattning än tidigare. Därtill har anpassningsförmågan hos ehandelsaktörer blivit allt viktigare, vilket synliggörs genom att fler e-handlare erbjuder sina kunder ett brett urval av leverantörer och leveransmetoder. Trots att allt större tonvikt riktas mot miljövänliga leveransalternativ påträffas fortfarande märkbara utmaningar. Detta med tanke på att tidigare forskning föreslår att kunder agerar irrationellt, impulsivt och förväntas maximera den egna nyttan. Fraktkostnad identifieras utifrån tidigare forskning som den mest dominerande aspekten vid val av leveransalternativ. Studieområdets problematik baseras på avvägningar mellan e-handelstillväxt och höjd klimatpåverkan genom koldioxidutsläpp och föroreningar. Således existerar ett samband mellan e-handelskunders konsumtion och de utsläpp som förekommer. Syftet med denna studie är att undersöka ehandelskundens köpbeteenden och beslutsfattande i förhållande till de hållbara leveransoch returalternativ de ställs inför vid onlineköp, med ett fokus på miljömässig hållbarhet. Studien avgränsar sig till business to consumer (B2C) eftersom syftet är att undersöka privata e-handelskunders köpbeteenden. För att kunna undersöka studiens syfte har en kvantitativ metod applicerats i form av en enkätundersökning som inriktat sig på ett bekvämlighetsurval med 116 respondenter. Studiens resultat visar fortsatt att fraktkostnad i bred bemärkelse är den enskilt starkaste faktorn vid val av leveransalternativ, vilket även är på bekostnad av miljömässig hållbarhet. Vidare presenteras ytterligare resultat och samband som visar på e-handelskundens köpbeteende i samband med andra variabler som anses viktiga för att besvara undersökningens frågeställningar. Slutsatsen visar att ehandelskunder starkt värdesätter pris vid val av leverans- och returalternativ. Det framkommer tydliga demografiska skillnader vad gäller köpbeteenden och ehandelskunder tar inte sitt miljömässiga ansvar vid köp online. Slutligen presenteras förslag till framtida forskning vad gäller påverkan på e-handelskunders köpbeteenden och vilka ytterligare faktorer som kan påverka dem. / Over the last couple of years, a remarkable increase in e-commerce sales have occurred due to enhanced consumption patterns during the Covid-19 pandemic. In addition, ecommerce companies have to a greater extent emphasized customer adaptation in regards to delivery opportunities. For example, customers are being offered a large number of carriers and delivery methods in order to satisfy the delivery requirements of every customer. Despite the fact that more companies than ever seem to take environmentally friendly delivery alternatives into account, irrational and impulsive buying behaviour and self-interest is being put above the environment. Prior studies identify freight cost as the most crucial aspect when choosing a delivery alternative. The interest for sustainable delivery alternatives has developed throughout the last couple of years, which is a result of rising levels of carbon dioxide emissions, as well as pollution and contamination. The main purpose of this study is to explore e-customers buying behaviour and decision making in relation to the environmentally friendly delivery alternatives that are being offered. The study is limited to business-to-consumer (B2C). In order to respond to the purpose of this study, a quantitative method in the form of a survey was conducted and a convenience selection was applied with 116 respondents. The final result indicates that freight cost is the most prominent incentive to justify consumption, which is at the expense of environmental sustainability. Furthermore, additional results and statistical relationships are presented that show the e-customer's buying behaviour in connection with other variables that are considered important for answering the issues of the thesis. The conclusion shows that e-commerce customers strongly value price when choosing delivery and return alternatives. There are clear demographic differences in terms of buying behaviour and e-customers do not take their environmental responsibility when buying online. Finally, proposals are presented for future research regarding the impact on ecustomers' buying behaviours and what additional factors may influence them.

Over the last couple of years, a remarkable increase in e-commerce sales have occurred due to enhanced consumption patterns during the Covid-19 pandemic. In addition, e-commerce companies have to a greater extent emphasized customer adaptation in regards to delivery opportunities. For example, customers are being offered a large number ofcarriers and delivery methods in order to satisfy the delivery requirements of everycustomer. Despite the fact that more companies than ever seem to take environmentallyfriendly delivery alternatives into account, irrational and impulsive buying behaviour andself-interest is being put above the environment. Prior studies identify freight cost as themost crucial aspect when choosing a delivery alternative. The interest for sustainabledelivery alternatives has developed throughout the last couple of years, which is a result ofrising levels of carbon dioxide emissions, as well as pollution and contamination. The mainpurpose of this study is to explore e-customers buying behaviour and decision making inrelation to the environmentally friendly delivery alternatives that are being offered. Thestudy is limited to business-to-consumer (B2C). In order to respond to the purpose of thisstudy, a quantitative method in the form of a survey was conducted and a convenienceselection was applied with 116 respondents. The final result indicates that freight cost isthe most prominent incentive to justify consumption, which is at the expense ofenvironmental sustainability. Furthermore, additional results and statistical relationshipsare presented that show the e-customer's buying behaviour in connection with othervariables that are considered important for answering the issues of the thesis. Theconclusion shows that e-commerce customers strongly value price when choosing deliveryand return alternatives. There are clear demographic differences in terms of buyingbehaviour and e-customers do not take their environmental responsibility when buying online. Finally, proposals are presented for future research regarding the impact on e-customers' buying behaviours and what additional factors may influence them.

台灣B2C電子商務市場無疑已經突顯出越來越大的商機。在網際網路的世界裡，E-commerce平台的演進、社群網路的興起、智慧行動裝置及移動科技的出現帶給B2C電子商務平台的影響，及如何運用於紡織產業，是本研究的主要研究項目。 傳統紡織業市場中，布料商有群聚效應，雖然商家眾多，但市場規模太小、且涵蓋率過低。擺設空間有限，布料、產品種類繁雜，無法將所有產品上架，而且生產布料屬大量標準化規模生產，客製化的空間有限，容易產生大量存貨。因此，布料商和消費者之間產生許多資訊不對稱，消費者的需求往往未能被滿足。經由五力分析、電子商務、價值鏈管理、STP理論等文獻探討，以及紡織產業電子化、供應鏈管理實施情況之資料蒐集分析中，了解紡織產業電子化上下游合作廠商配合情形。 本研究提出紡織產業價值鏈管理B2C電子商務平台之構想，闡述B2C平台架構、內涵及功能、推動策略等。同時，以Hyperbola作為個案研究的對象，探討公司過去經營概況、市場地位，現有的B2B平台、以及顧客服務系統，對企業在B2C電子商務平台下之運作情形。分析發現B2C平台能簡化多對多的資訊連結，增加與下游品牌商及終端消費者的溝通，並有利於提供全球化的客戶服務、加速企業在市場中的反應能力。唯有綜合佈局，全面提升競爭力，才能突出重圍，再創台灣紡織產業新一波高峰。 / Taiwan's B2C e-commerce market has undoubtedly highlighted the growing business opportunities. In the world of Internet, E-commerce platform evolution, the increase rate of social networking, mobile devices, and smart phone technology to brings the impact of B2C e-commerce platform, and how used in the textile industry, is the main focus of this study. In the traditional textile market, the fabric suppliers have cluster effect, although many businesses, but the market is too small, and the coverage is too low. Display space is limited, fabrics, products include a wide variety, not all products can go into the market, and production of fabric is a large-scale standardized production with limited space for customized work, which can cause a large qty of leftover storage. Therefore, much misunderstanding and communication between fabric supplier and customers would occur, hence the needs of the customers cannot be satisfied. Through the five forces model, e-commerce, value chain management, STP theory literature review, and digitized textile industry, supply chain management implementation of data collection analysis, brings to understand how digitized textile industries in both upstream and downstream co operation together with the relevant vendors. This study proposes the textile industry value chain management concept of B2C e-commerce platform to explain the B2C platform architecture, content and function, and promote strategies. Meanwhile, the object of Hyperbola as a case study to explore the company's past operating profile, market position, the existing B2B platform, and customer service systems, B2C e-commerce platform for enterprises operating under the mentioned circumstances. B2C platform to simplify the analysis found many to many links to information, increase with the downstream end consumer brands and communication, and facilitate the provision of global customer service, accelerate enterprise in the market response. Only with comprehensive layout, enhancing competitiveness one can be ‘out-the-box’, thus a new peak of Taiwan's textile industry appears.

I dagens samhälle flyttar allt fler tjänster online, något som människor idag kommit att förvänta sig. E-handel är inget undantag till detta. Intäkter från e-handel har ökat stadigt på senare år och blivit en allt större del av handelns intäkter överlag. Av denna anledning kan man anta att återförsäljare av alla storlekar skulle tjäna på att investera i närvaro på internet. Att skapa en ny e-handelssida kan dock vara svårt, speciellt om man inte har tiden, kunnigheten eller pengarna som krävs för att utveckla, eller anlita någon att utveckla, en ehandelssida från grunden. Att använda sig av en så kallad e-handelsplattform vars syfte är att man lätt och billigt kan starta en e-handelssida utan vidare teknisk kompetens ser därför ut som en enkel lösning på problemen. Syftet med denna uppsats var att undersöka om dessa plattformar lämpar sig för att skapa en högkvalitativ e-handelssida utan att användaren behöver sätta sig in i koden, samt hur lätt detta var att göra. Specifikt har två plattformar undersökts, Shopify och Textalk, huvudsakligen genom observationer och intervjuer. Slutsatsen som dras från detta arbete är att det är de mest grundläggande beståndsdelarna i en e-handelssida som är lättast att skapa med plattformarna. Specifika krav på exakt hur ehandelssidan som skapas ska se ut blir svårare att uppfylla med Textalk och Shopify då användarens kontroll över utseendet är begränsad om användaren inte skriver eller redigerar källkod. Dessa begränsade möjligheter är eventuellt resultatet av en kompromiss mellan användarvänlighet och valmöjligheter för anpassning av e-handelssidan. / In today's society an ever growing number of services are moving online, something which people have come to expect. E-commerce is no exception of this. Revenue from e-commerce has been in a steady increase in recent years and is becoming a larger and larger share of overall commerce revenue. For this reason one assumes it to be pertinent for retailers of all sizes to invest in online presence. However, creating a new online store can be difficult, especially if you do not have the time, expertise or money needed to develop, or hire someone to develop an e-commerce website from scratch. Using a so-called e-commerce platform seems like a good solution to this problem as their purpose is to provide an easy and inexpensive way for people without prior technical expertise to start an e-commerce website. The purpose of this paper was to examine if it is possible to create a high quality e-commerce website without having the store owner get into the code, and how easy this was to do. We have examined two of these platforms in particular, Shopify and Textalk, mainly by conducting observations and interviews. The conclusion drawn from this work is that the more basic parts of an e-commerce website are the easiest to create with the platforms. Specific requirements for how the e-commerce website should look are more difficult to fulfil with Textalk and Shopify as the user only has limited control over the design if they’re not editing or writing new code in the platforms. This limited control is possibly the result of a trade-off between ease of use and available options for customizability.

The aim of this thesis is to examine the highly topical subject of regulation surrounding commercial practices. This examination is divided into four chapters. The first chapter looks at the notion of commercial practices by considering both the linguistic and legal definition of the term, and the importance of the regulation is proved. The second chapter deals with the question of division of law into its public and private counterparts. The discussion of the consequences of this division are crucial for a better analysis of the actual implementation of the EU Directive 2005/29/CE on unfair commercial practices. In the third chapter, the scope of application of this Directive is analysed and the main principles of regulation are described. The final section focuses on the Czech law on unfair commercial practices. In this segment, the text of the provisions of the Czech Code of Consumer Protection is compared to the Directive, and the system of legal redress and sanctions in the Code of Consumer Protection is critically analysed. The legal regulation of "promotional events", during which the ban of unfair commercial practices is often breached, is placed under scrutiny. The Directive was also implemented into the Code of Regulation of Advertisement. One subchapter of the fourth chapter is therefore...

The diploma thesis deals with corporate magazines, namely those that are aimed at customers. Customized corporate periodicals include selected magazine ČiliChili. It is examined in terms of marketing and media communication. The paper summarizes the history and current situation in the field of corporate periodicals, available literature and theory. The methodical basis of this thesis is quantitative content analysis and qualitative method - oral history method. The analysis focuses mainly on linking editorial and marketing content. The editorial part examines the scope of contributions, text and image structure, themes, the presence of marketing tools, their language, and so on. The work also examines the trends of the magazine from 2004 to 2016. The interview method with witnesses complements the work of otherwise inaccessible information. The results of the quantitative analysis are summed up together with the information obtained from the interviews with the witnesses.

The diploma thesis deals with the analysis of the influence of Mary Kay brand on purchase behavior of customers B2C markets thanks to the model customer-based brand equity and the model ColourMind using colour-word association method CWAT. Its aim is to evaluate perception of the brand and factors influencing behavior of customers. Theoretical part is focused on B2C markets, brand politics, customers and their attitude to shopping. Practical part deals with identification of Mary Kay company, analysis of determinants and evaluation of their influence on purchase behavior of customers.