Business process management(BPM)-marknaden har växt mycket de senaste åren. För att ha aktuella och kompatibla BPM system(BPMS) bör utvecklare av ett BPMS ständigt hålla sig uppdaterade. Det finns flera olika standarder inom BPM. De standarderna täcker in olika områden ur ett BPM perspektiv. Fokus i den här rapporten ligger på grafiska standarder (en standard för att beskriva delar av en process med grafiska ikoner och mönster). Övriga standarder har tagits med och diskuterats. Flera olika standarder har analyserats och en av dessa har valts ut och implementerats i en Workflow Foundation(WF) miljö för att få en uppfattning om hur väl det går att implementera den valda standarden i ett system. Urvalet av standarden har utförts med hjälp av analyser och diskussioner. Ur informationen som kommit fram har en kravlista skapats för att matcha mot de standarder som finns. Business Process Management Notation (BPMN) var standarden som matchade bäst och valdes för en implementation i WF. Slutsatsen är att BPMN är den grafiska standard som bör prioriteras vid utvecklandet av ett BPMS. Standarden gick inte att implementera till 100 % i WF. Detta beror på att implementationen har skett i WF flowchart. För att implementera BPMN i WF mer fullständigt än vad som gjorts, behövs det modifieras flera egna element och WF har visat sig svåranpassat. Ska BPMS stödja hela BPMN är rekommendationen att bygga en egen workflowmotor för att kunna implementera alla grafiska objekt och kunna ha full kontroll över flödet och alla element. Alternativet är att jobba med ett workflowprogram som är öppen källkod för att få tillgång till källkoden för att kunna modifiera objekten efter standarden. / The Business process management (BPM) market has grown a lot in recent years. To have a good and compatible BPM system (BPMS) the developer of a BPMS should constantly keep their system up to date. There are several different standards in BPM. Within BPM these standards cover different areas. The focus in this report is on the area of notation standards. Some other standards have also been analyzed and discussed. Several standards have been evaluated and one of these has been implemented in a workflow foundation (WF) environment to see how well the standard implements in a system. To select a standard, analysis and discussions have been performed. From this information a list of demands was created to match the existing standards. Business Process Management Notation (BPMN) was the best matching standard and was elected for an implementation in the WF. The conclusion is that BPMN is a standard that should be prioritized within the development of a BPMS. The standard did not map to 100 % in the test in this report. This is because of the limitations of the WF flowchart. To implement BPMN in WF it is necessary to modify separate elements and WF has proven to be hard to customize. To make the BPMS support the whole BPMN the recommendation is to build a separate workflow engine. This way all the elements can be implemented, and full control will be given over the flow in the application. An alternative is to work with an open source workflow engine to get the source code and thereby can modify all the objects.

Magíster en Ingeniería de Negocios con Tecnologías de Información / 15/01/2023

The subject of the presented thesis is process modeling. The process modeling and process management is at present for many companies interesting issue, which is referred to as business process management (BPM). Large numbers of standards and tools have been developed to support business process management. The goal of this study is to compare different standards and tools for process modeling according to the process maturity of the organization, and to recommend a specific tool. The standards and tools are compared by demands selected according to the study of the literature and author's knowledge. At the same time, companies are divided to groups according to their requirements according to process maturity of the company and therefore the requirements for process modeling. Demands for comparison of the standards and tools are used depending on the process maturity of company using the Capability Maturity Model Integration (CMMI). For each level of process maturity recommendations of appropriate tools are presented, that could support the efforts of companies to achieve a given maturity level. Subsequently, the evaluation model with demands is used to recommend appropriate tool for a retail company.

The diploma thesis is focused on support of business processes by information technologies. The main objective of this thesis is to implement the automation of selected business process in a private healthcare facility using available open source tools. The introductory part deals with the description of the theoretical basis of Business Process Management (BPM) and characterizes the current situation in this area. The following part is devoted to software instruments supporting the BPM, known as Business Process Management Systems (BPMS). The thesis's main part provides at first the analysis of the current situation of IS/ICT in the healthcare facility, on the basis of which the requirements for new automated processes are defined. Further follows the description of a proposal of selected processes, their models and subsequent implementation in the environment of the healthcare facility.

Sistemas BPMS surgiram com o objetivo de suportar o modus operandi da gestão por processos nas organizações. Tais sistemas possuem diversas premissas que envolvem a grande interação de usuários de negócio na sua implantação e operação, amparadas por evoluções tecnológicas que permitem a redução drástica de programação e integração com sistemas legados, além do fácil desenvolvimento de indicadores e alteração de regras de negócio. Existem poucos estudos que focam na implantação de sistemas BPMS e avaliação de tais fatores. Esta dissertação buscou através da realização de levantamento bibliográfico e da condução de pesquisa de campo ampliar o conhecimento acerca do tema. A implantação de um sistema BPMS foi realizada através da aplicação de uma pesquisa-ação, o que permitiu a interação e avaliação do tema frente a pontos considerados pela literatura, assim como a descoberta de possíveis fatores a serem considerados. Os resultados obtidos revelam que as proposições não se confirmaram totalmente, o que aponta para um possível distanciamento entre a teoria e a prática. Da mesma forma aponta uma tendência da redução de programação e maior envolvimento de usuários de negócio na implantação e operação de tais sistemas. / BPMS systems have emerged with the goal of supporting the modus operandi of business process management in organizations. Such systems have many assumptions that involve higher interaction of business in its deployment and operation, supported by technological evolutions that allow drastic reduction of programming and integration with legacy systems, beyond the easy development of indicators and changing business rules. There are few studies that focus on BPMS deployment and evaluation of these factors. This dissertation searched through bibliography and the conduction of a field research to extend the knowledge about the subject. The deployment of a BPMS system was carried out by applying research-action method, allowing interaction and evaluation of the theme according to points considered by literature, as well as the discovery of potential factors to consider. The results obtained reveal that the propositions were not fully confirmed, which points to a possible rift between theory and practice. Similarly, it points to a trend of programming reduction and greater involvement of business users in deployment and operation of such systems.

Sistemas BPMS surgiram com o objetivo de suportar o modus operandi da gestão por processos nas organizações. Tais sistemas possuem diversas premissas que envolvem a grande interação de usuários de negócio na sua implantação e operação, amparadas por evoluções tecnológicas que permitem a redução drástica de programação e integração com sistemas legados, além do fácil desenvolvimento de indicadores e alteração de regras de negócio. Existem poucos estudos que focam na implantação de sistemas BPMS e avaliação de tais fatores. Esta dissertação buscou através da realização de levantamento bibliográfico e da condução de pesquisa de campo ampliar o conhecimento acerca do tema. A implantação de um sistema BPMS foi realizada através da aplicação de uma pesquisa-ação, o que permitiu a interação e avaliação do tema frente a pontos considerados pela literatura, assim como a descoberta de possíveis fatores a serem considerados. Os resultados obtidos revelam que as proposições não se confirmaram totalmente, o que aponta para um possível distanciamento entre a teoria e a prática. Da mesma forma aponta uma tendência da redução de programação e maior envolvimento de usuários de negócio na implantação e operação de tais sistemas. / BPMS systems have emerged with the goal of supporting the modus operandi of business process management in organizations. Such systems have many assumptions that involve higher interaction of business in its deployment and operation, supported by technological evolutions that allow drastic reduction of programming and integration with legacy systems, beyond the easy development of indicators and changing business rules. There are few studies that focus on BPMS deployment and evaluation of these factors. This dissertation searched through bibliography and the conduction of a field research to extend the knowledge about the subject. The deployment of a BPMS system was carried out by applying research-action method, allowing interaction and evaluation of the theme according to points considered by literature, as well as the discovery of potential factors to consider. The results obtained reveal that the propositions were not fully confirmed, which points to a possible rift between theory and practice. Similarly, it points to a trend of programming reduction and greater involvement of business users in deployment and operation of such systems.

Made available in DSpace on 2014-07-29T14:57:48Z (GMT). No. of bitstreams: 1 Dissertacao Mestrado Luiz Loja.pdf: 2304806 bytes, checksum: 345f8fb0018e00778e9d22ef4a49b0e2 (MD5) Previous issue date: 2011-02-10 / To offer products and services, organizations need to execute business processes. The effectiveness of these processes is critical to the success of any organization. For this reason, there have been major efforts to develop techniques and tools aimed at the improvement of business processes. One of the results of these efforts are the BPMS ( textit Business Process Management Systems), software that help to define, analyze, and manage business processes. Although there are many BPMS available, current systems only provide support for running a limited set of processes. Notably, BPMS do not allow the execution of flexible processes, restricting its operations to defined processes. In addition, they do not provide a collaborative environment for process modeling. This paper presents a software architecture for management of business processes that overcomes these limitations of current BPMS. The architecture was used to implement a software tool called Sinfonia which includes a metamodel for business processes, a process execution engine and a graphical process modeler. The innovative aspects of the proposals of this work include features such as support for defining and implementing flexible processes, such as empirical and textit adhoc processes, and support for modeling collaborative processes. Sinfonia has enough expressive power to define and implement key business process standards described in the literature. The ability of this tool to express flexible processes and to promote collaboration in the modeling of business processes were evaluated in an experiment involving fourteen participants. The results of this experiment provide evidence that Sinfonia contributes to the evolution of BPMS. / Para realizar serviços e produtos, as organizações precisam executar processos de negócio. A efetividade destes processos é um fator crítico para o sucesso de qualquer organização. Por essa razão, tem havido grandes esforços para o desenvolvimento de técnicas e ferramentas dirigidas para a melhoria de processos de negócio. Um dos resultados produzidos por esses esforços são os BPMS (Business Process Management Systems), softwares que auxiliam a definição, análise, e gerenciamento de processos de negócio. Embora existam diversos BPMS disponíveis, os sistemas atuais apenas provêem suporte à execução de um conjunto limitado de processos. Notadamente os BPMS não permitem a execução de processos flexíveis, restringindo sua atuação aos processos definidos. Além disso, eles não proporcionam um ambiente colaborativo de modelagem de processos. Este trabalho apresenta uma arquitetura de software para gerência de processos de negócio que supera essas limitações dos BPMS atuais. A arquitetura foi empregada para a implementação de uma ferramenta de software denominada Sinfonia, que contempla um metamodelo de processos de negócio, uma máquina de execução de processos e um modelador gráfico de processos. Os aspectos inovadores das propostas do presente trabalho abrangem características como o suporte à definição e execução de processos flexíveis, tais como processos empíricos e ad hoc, e o apoio à modelagem colaborativa de processos. A ferramenta Sinfonia tem poder de expressão suficiente para definir e executar os principais padrões de processos de negócio descritos na literatura. A capacidade dessa ferramenta de expressar processos flexíveis e de promover a colaboração na modelagem de processos de negócio foram avaliadas em um experimento envolvendo quatorze participantes. Os resultados desse experimento provêem evidências de que Sinfonia contribui para a evolução dos BPMS.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2016-10-31T12:38:07Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) VERSAOFINALDISSERTACAOBRUNOFIGUEIREDO.pdf: 3063476 bytes, checksum: c8babf719687b86ef5dbc4015778c40f (MD5) / Made available in DSpace on 2016-10-31T12:38:07Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) VERSAOFINALDISSERTACAOBRUNOFIGUEIREDO.pdf: 3063476 bytes, checksum: c8babf719687b86ef5dbc4015778c40f (MD5) Previous issue date: 2016-02-16 / FACEPE / Contexto: Multi Level Autonomic Business Process (MABUP) é uma opção para auxiliar no gerenciamento de processos de negócios autonômicos. Ela considera aspectos relativos à variabilidade, compreensibilidade, escalabilidade e Requisitos Não- Funcionais. Contudo, identificamos algumas limitações para adoção da abordagem MABUP, entre elas a necessidade do desenvolvimento de uma ferramenta de apoio que permita não apenas a modelagem dos processos de negócios com características autonômicas, mas também a sua execução. Objetivo: Portanto, nesta dissertação propomos o desenvolvimento da ferramenta MABUPTool, a partir da extensão do framework Activiti, com o objetivo de auxiliar na adoção e compreensão da abordagem MABUP. Método: Após o desenvolvimento da ferramenta foram feitas duas avaliações experimentais com o objetivo de investigar a adoção da abordagem como sua ferramenta de apoio. Os resultados obtidos são promissores uma vez que os dados indicam que a adoção dos elementos estendidos auxilia a compreensão da abordagem MABUP. Conclusões: Para avaliar a qualidade da ferramenta, uma avaliação de usabilidade foi feita e os resultados indicaram que os quatro fatores analisados (satisfação geral, utilidade do sistema, qualidade da informação e qualidade da interface) foram alcançados com sucesso. / Context: Multi-level Autonomic Business Process (MABUP) approach is an option to manage autonomic business processes, it is considers aspects such as to variability, understandability, scalability and Non-Functional Requirements. However, we have identified several limitations for the adoption of MABUP approach. Among then, the need for a supporting tool, that allows not only the modeling of the business process with autonomic characteristics, but also its execution. Objective: Hence, in this dissertation we propose the development of MABUPTool tool, from the extension of Activiti framework, in order to assist in the adoption and understanding of MABUP approach. Method: After the tool development, some experiments were conducted to assess both the adoption of the MABUP approach and its supporting tool. The results indicate that the adoption extended elements enhances the understanding of MABUP approach. Conclusions: To assess the quality of the tool, a usability evaluation was performed and the results shows that all four factors analyzed (overall satisfaction, system utility, quality of information and interface quality) were successfully achieved.

Šiame bakalauro baigiamajame darbe nagrinėjami sandėliavimo procesai, siekiant išspręsti pagrindinę problemą – kaip sumažinti šių procesų metu iškylančias klaidas. Šio darbo tikslas yra surasti sandėliavimo procesų neefektyvumo priežastis ir pateikti pasiūlymus kaip patobulinti sandėliavimo procesus. Darbas remiasi viena didžiausių Lietuvoje siuvimo įmone - AB „Kauno Baltija“. Darbą sudaro trys pagrindinės dalys. Pirmoje šio darbo dalyje, situacijos analizėje, buvo išanalizuotos siuvimo pramonės rinkos tendencijos ir sėkmę lemiantys veiksniai, bei identifikuotos įmonės silpnosios ir stipriosios pusės. Taip pat apžvelgti teoriniai procesų valdymo aspektai, kurie parodė, jog procesų valdymas stipriai įtakoja bendrą organizacijos veiklą ir gali būti reikšminga priemonė, kad įgyti konkurencinį pranašumą kokybės, kaštų bei reagavimo atžvilgiu. Antrojoje darbo dalyje aprašytas atliktas kokybinis AB „Kauno Baltija“ sandėliavimo procesų empirinis tyrimas. Tyrimui atlikti buvo pasirinktas kokybinis tyrimo metodas, kadangi šis metodas labiausiai tinkamas siekiant detaliai išanalizuoti procesą jo natūralioje aplinkoje. Empirinio tyrimo duomenims surinkti buvo naudojamos kelios priemonės – stebėjimas, įmonės dokumentų analizė, neformalūs interviu su darbuotojais, mokslinės ir nemokslinės literatūros šaltinių analizė. Tyrimo rezultatai atskleidė, kad pagrindinės problemos, lemiančios visų sandėlio procesų neefektyvumą atsiranda dėl prastos sandėliavimo sistemos bei prastos duomenų... [toliau žr. visą tekstą] / Warehouse processes are analyzed in this bachelor thesis in order to solve the main problem – how to reduce the quantity of faults that arise during the warehouse process. The purpose of this study is to research the reasons of warehousing process inefficiency and to find the solutions for improving warehouse management. The study is based on manufacturing company JSC “Kauno Baltija” which is one of the largest garment exporters in Lithuania. This study is divided into three main parts. Firstly, the sewing market tendencies and key-success factors were analyzed as well as the weaknesses and strengths of the company identified. First part of this study also summarizes the main theoretical arguments, which show that process management has big influence on overall organizational performance and may be the powerful tool for gaining the competitive advantage through low costs, flexibility and quality. The second part of this bachelor thesis consists of empirical research of AB “Kauno Baltija” warehouse process. Qualitative method of empirical research was chosen, because this is the best way to analyze process in its natural environment. In order to gain data of empirical research several tools were used – observation, the analysis of company documents, informal interview with workers, analysis of nonfiction and unscientific literature. The qualitative empirical research of AB “Kauno Baltija” warehouse processes showed that the basic problems causing inefficiency of all... [to full text]

In this work, I dealt with the field of Business Process Managent and Service Oriented Architecture. First I tried a comprehensive conceptual view of both through the definition of important principles. In BPM as a disciline I identified "life-cycle" as the most important principle for process optimization tools. For service-oriented architecture, I had to reduce the view to important principles related to composition of services. An important starting point in my work are the definitions of processes and services and their roles in BPM systems. It is a simplified view that helps connect modeled processes to Web services. Web services and orchestration is the most popular and most common usage of the service-oriented architecture. Composition is another important building block of SOA and is the basis for more realistic goals of SOA, such as greater enterprise agility, more efficient utilization of resources in the enterprise, etc. BPM discipline combines multiple elements and as it is typicaly multidisciplinary it combines process management and optimization through tools. These tools historically perform their roles well, but companies are now in a very competitive linked environment and must to behave differently. In my work I have stated firstly why would these areas could be beneficial to each other. The next part focused, what is the relationship with the life-cycle process for BPM and how it fits into the life-cycle services in SOA. Finally, I analyzed the current state mapping of BPMN, the most common notation for expressing processes in BPM, to BPEL. BPEL describes a process, but it is expressed as a programmatic sequential process, which is also executed in digital form. At work I have examined the role of the new version of the BPMN notation 2.0.