Submitted by Napoleana Barros Martins (napoleana_martins@hotmail.com) on 2016-08-01T14:45:14Z No. of bitstreams: 1 Dissertação Edison Carvalho Soares.pdf: 1989847 bytes, checksum: 59a30b3fc7b147832d2c4fdc9c24d689 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-15T17:58:43Z (GMT) No. of bitstreams: 1 Dissertação Edison Carvalho Soares.pdf: 1989847 bytes, checksum: 59a30b3fc7b147832d2c4fdc9c24d689 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-15T18:02:13Z (GMT) No. of bitstreams: 1 Dissertação Edison Carvalho Soares.pdf: 1989847 bytes, checksum: 59a30b3fc7b147832d2c4fdc9c24d689 (MD5) / Made available in DSpace on 2016-08-15T18:02:13Z (GMT). No. of bitstreams: 1 Dissertação Edison Carvalho Soares.pdf: 1989847 bytes, checksum: 59a30b3fc7b147832d2c4fdc9c24d689 (MD5) Previous issue date: 2015-09-23 / Não informada / The developed case study has the scope to present the Balanced Scorecard - BSC - as an evaluation tool of the cooperative management process of Community Farmers Sacred Heart of Paraná of Eva - Ascope, context in which we sought to examine the management of alluded organization with a view to identify potential issues and limitations that arise for that organization. In this sense, he sought to undertake an investigation that included conducting documentary research, literature and field work. And, according to the study design, field research has been done by the application of semi-structured questionnaire with open and closed questions, prepared based on the four dimensions that embody the BSC: Financial, Customer, Internal Processes and Learning and Growth in view of the measurement results, through employment of the aforementioned assessment and management tool, as well as other attitudinal scales. From the point of view of the envisaged results for the investigation, it is emphasized in theory, the contribution to the debate that rages around this important issue. As to the practical aspects to this study, the contribution to the improvement of the management of Ascope, as well as other similar organizations, which certainly can be used this important strategic management tool. / O estudo de caso desenvolvido tem por escopo apresentar o Balanced Scorecard - BSC - como ferramenta de avaliação do processo de gestão da Cooperativa dos Produtores Rurais da Comunidade Sagrado Coração de Jesus do Paraná da Eva – ASCOPE, contexto em que se buscou examinar a gestão da aludida organização, na perspectiva de identificar os aspectos potenciais e as limitações que se colocam para essa organização. Nesse sentido, buscou-se empreender uma investigação que contemplou a realização de pesquisa documental, bibliografia e trabalho de campo. E, de acordo com o delineamento do estudo, a pesquisa de campo se deu mediante a aplicação de questionário semiestruturado, com questões abertas e fechadas, elaboradas com base nas quatro dimensões que corporificam o BSC: Financeira, Clientes, Processos internos e Aprendizado e crescimento, tendo em vista a aferição de seus resultados, mediante o emprego da mencionada ferramenta de gestão e avaliação, bem como de outras escalas atitudinais. Do ponto de vista dos resultados preconizados para a investigação, se ressalta no plano teórico, a contribuição ao debate que se trava em torno dessa importante questão. Quanto aos aspectos práticos, com esse estudo, a contribuição para o aperfeiçoamento da gestão da ASCOPE, assim como para outras organizações congêneres, que por certo podem utilizar-se dessa importante ferramenta estratégica de gestão.

Submitted by Estagiário SPT BMHS (spt@fgv.br) on 2013-07-23T13:20:39Z No. of bitstreams: 1 Eduardo de Moura - PB&Color.pdf: 19085410 bytes, checksum: b6c451277d0e508206024098eb438220 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2013-07-23T13:21:48Z (GMT) No. of bitstreams: 1 Eduardo de Moura - PB&Color.pdf: 19085410 bytes, checksum: b6c451277d0e508206024098eb438220 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2013-07-23T13:22:13Z (GMT) No. of bitstreams: 1 Eduardo de Moura - PB&Color.pdf: 19085410 bytes, checksum: b6c451277d0e508206024098eb438220 (MD5) / Made available in DSpace on 2013-07-23T13:22:51Z (GMT). No. of bitstreams: 1 Eduardo de Moura - PB&Color.pdf: 19085410 bytes, checksum: b6c451277d0e508206024098eb438220 (MD5) Previous issue date: 2011-08-24 / Há tempo busca-se um aperfeiçoamento do aparelho estatal no Brasil e, ao longo dos anos. os governos que se sucedem no poder vêm buscando alternativas para melhorar a eficiência do Estado. Mais recentemente, no Governo do Presidente Luiz Inácio Lula da Silva, foi instituído o Programa Nacional de Gestão Pública e Desburocratização (Gespública), que incentiva órgãos públicos a implementarem sistemas de gestão, participando de um processo de avaliação com premiações para as melhores práticas gerenciais voltadas à qualidade dos serviços aos cidadãos. No âmbito da Marinha do Brasil o Programa foi adaptado às peculiaridade da Força e nasceu, assim, o Programa Netuno que visa à institucionalização de boas práticas de gestão, permitindo que as organizações da Marinha do Brasil busquem a melhoria contínua dos processos inerentes a suas atividades. Uma das ferramentas que se pretende incorporar ao Programa é o Balanced Scorecard, geralmente utilizado na gestão estratégica e na avaliação do desempenho de organizações. Portanto, com a finalidade de contribuir para o aprimoramento da eficiência da gestão das Organizações Militares da Marinha do Brasil, este trabalho tem como objetivo identificar as vantagens, desvantagens e dificuldades da implementação do Modelo de Gestão Balanced Scorecard (BSC), tomando como base as experiências bem sucedidas de outras organizações da iniciativa privada e pública, bem como do Exército Brasileiro, que já implementaram e utilizam o modelo. / For a long time the Brazilian governrnent has tried to improve the functioning ofthe state ando throughout the years, the several administrations have sought altematives to enhance efficiency. More recently, during the administration of President Luiz Inacio Lula da Silva, the National Program for Public Management and Debureaucratization - 'Gespública' in Portuguese - was established, thus encouraging public agencies to implement management systems by taking part in an evaluation process with awards for the best management practices focused on the quality of services to citizens. In the Brazilian Navy the program was adapted to the peculiarities of the institution. So was bom the 'Netuno Program' in order to establish good management practices, therefore enabling Brazilian Navy units to search for the continuous improvement of the processes regarding their activities. One of the tools that the program intends to incorporate in state planning, is the Balanced Scorecard, often used in strategic management and performance asscssment of organizations. Therefore, in order to contribute to the improvement of management efficiency within the Brazilian Navy's military units, this dissertation intends to identify the advantages, disadvantages and difficulties to implement the Balanced Scorecard (BSC) management model, based on the successful experiences of other private and governrnent organizations - as well as on those of the Brazilian Army - which have already implemented and currently use the model.

Made available in DSpace on 2014-06-12T18:33:03Z (GMT). No. of bitstreams: 2 arquivo3917_1.pdf: 1051890 bytes, checksum: e05799cf252e72cd76fbbe99278e5685 (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2008 / As organizações de um modo geral e em especial as organizações públicas vêm ao longo do tempo efetuando seus controles administrativos e financeiros utilizando indicadores econômicos amparados nas demonstrações contábeis tradicionais. Decorrente da reforma do aparelho do Estado no século vinte, os gestores públicos foram desafiados a reduzir custos no serviço público voltando suas ações para a eficiência e a qualidade na prestação de serviços públicos à sociedade. A Tecnologia da Informação e Comunicação vem propiciando a utilização, por parte da sociedade, de recursos tecnológicos que demonstram a transparência dos atos e das ações realizados pelos gestores públicos. A pesquisa realizou um diagnóstico no processo de gerenciamento das demandas por produtos e serviços de tecnologia da informação providos pela na empresa municipal de informática do Recife aos seus usuários e propôs, diante do diagnostico, um modelo de gestão por resultados à Diretoria de Negócios e Sistemas Corporativos da Emprel, utilizando um sistema de medidas. Para a proposição do modelo de mensuração de resultados foram analisados o Sistema de Gestão Econômica GECON e o Sistema de Medidas Balanced Scorecard - BSC que, em nossa avaliação, possibilitam fornecer, aos gestores públicos, um conjunto de ferramentas que permitem medir a eficiência de suas ações, como também aferir se seus os objetivos sociais estão sendo cumpridos. Por fim foi realizado um estudo de caso na Emprel para avaliar os efeitos da aplicação do modelo de gestão baseado no sistema de medidas indicado

The thesis deals with the design of multidimensional performance measurement system. The aim of the thesis is to propose a multidimensional performance measurement system for the company providing services in recruiting new employees. The performance measurement system is based on the Balanced Scorecard. The thesis is divided into two parts. The first one is about theoretical basis for design the multidimensional performance measurement system, the second one deals with the proposal of this system for the company PŘEDVÝBĚR.CZ s.r.o. Firstly, the enterprise is introduced from the point of view of basic information, provided services, organizational structure, target market segments, and competitors. Following this information, a SWOT analysis of the company is made. This is the basis for the company´s strategy. Then, a strategy map is created. It captures the key causal relationships in the company. After the strategy map, a performance measurement system is designed into four perspectives of the Balanced Scorecard.

The diploma thesis "Application of the Balanced Scorecard Method within a Chosen Enterprise" deals with the Balanced Scorecard concept from the point of view of its integration in the strategic management of a business establishment. The theoretical-methodological part addresses the topic of business performance strategic management with the use of a Balanced Scorecard method. This part characterises the individual elements of the Balanced Scorecard method, gives reasons for its implementation, outlines the individual perspectives constituting the core framework of this method, describes the proposed implementation of the concept and summarises its limitations and constrictions. The practical part of the diploma thesis applies the findings collected in the theoretical-methodological part to the conditions of the production company Screw & Wire Libčice a.s. As a first step, analyses of the company´s external and internal environments are carried out along with the SWOT analysis. Based on the strategic analysis, the mission, the vision and the strategy of the company are defined. As a next step, the Balanced Scorecard itself is modelled to meet the needs of the particular company. The causal interrelations between the strategic objectives of the individual perspectives are illustrated with the help of a strategy map. Lastly, the diploma thesis comes up with a proposal for the implementation of the Balanced Scorecard concept within the chosen enterprise.

Climate change has become a widely discussed topic in many regions of the society. Green IT can be seen as part of the solution to this problem and can be defined as practices that work to improve the phases of design, production and usage of IT hardware, software and communication systems to effectively and efficiently use IT as a tool in the business, with minimal effect on the environment and promoting sustainability. The purpose of this thesis is to investigate if the Balanced Scorecard model has to be adapted and can be used to find objectives that can aid the implementation of Green IT. This was done by using an inductive approach to find Green IT practices through secondary data and with semi-structured interviews with four Swedish companies. From the interviews, several Green IT practices and drivers were established. The drivers allowed the authors to determine that the Balanced Scorecard’s perspectives did not have to be adapted to fit a Green IT Strategy. The Green IT practices were transformed into initiatives that formed the basis for several Green IT objectives. Each objective individually fit into the four original perspectives of the Balanced Scorecard. These objectives, including initiatives, were the building blocks for the final Green IT Balanced Scorecard.

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