En el presente trabajo, se ejecutó un plan de negocios de mascarillas faciales a base de arcillas cosméticas y agar agar, creado por cinco estudiantes de la facultad de Negocios de la Universidad Peruana de Ciencias Aplicadas (UPC). El proyecto se desarrolló en base a la necesidad que tienen las mujeres en encontrar productos cosméticos con ingredientes naturales que no contengan productos químicos que puedan dañar su piel y que sean amigables con el medio ambiente. Al analizar el mercado de belleza, pudimos apreciar que el crecimiento de este sector es constante y la tendencia a consumir productos de belleza naturales está en proceso de crecimiento. Luego de evaluar las necesidades y requerimientos de nuestro público objetivo, desarrollamos las fórmulas de las tres versiones de mascarillas, usando insumos naturales que cumplen diferentes funciones como purificar, regenerar y limpiar profundamente la piel. El objetivo de este proyecto es poder comercializarlas. Al finalizar nuestro proyecto de ventas, se analizaron los diferentes planes presupuestales del área de RRHH, de operaciones, marketing y de Responsabilidad Social Corporativa, para tener una proyección, en términos monetarios, de lo que necesitamos para llevar a cabo nuestra idea de negocio. Con ello, seremos capaces de saber si es aceptable invertir en él o en todo caso, aprender y crear nuevas ideas de negocio. Los objetivos planteados en este proyecto han sido alcanzados a plenitud, como también los datos encontrados facilitaron el logro de estos. / In the present work, a business plan for facial masks based on clays and agar agar was executed, created by five students from the Business School of the Peruvian University of Applied Sciences (UPC). The project was developed based on the need for women to find cosmetic products with natural ingredients that do not contain chemicals that can damage their skin and that are friendly to the environment. When analysing the beauty market, we could see that the growth of this sector is constant and the trend to consume natural beauty products is growing. After evaluating the needs of our target audience, we developed the formulas for the three versions of masks, using natural inputs that fulfil different functions such as purifying, regenerating and deeply cleansing the skin. The objective of this project is to be able to commercialize them. At the end of our sales project, the different budget plans for the HR, operations, marketing and Corporate Social Responsibility areas will be analysed to have a projection of what we need to carry out our business idea. In addition, to better examine our model, the total project was evaluated to see if it would generate value and if it is profitable. With this, we will be able to know if it is acceptable to invest in it or in any case, learn and create new business ideas. Therefore, the objectives set out in this project have been fully achieved, as well as the data found facilitated their achievement. / Trabajo de investigación

El presente trabajo de investigación evalúa la implementación de un modelo de negocio basado en la producción y venta de mascarillas naturales compuesta de bentonita y arroz. El proyecto de negocio en cuestión tiene el nombre de Nature Scense, el cual está dedicado a satisfacer las necesidades más exigentes de las personas que cuidan su piel con productos totalmente naturales, libre de químicos y con la máxima eficiencia que se pueda tener. Con el fin de confirmar si el emprendimiento puede ser rentable a largo plazo, se llevaron a cabo experimentos para la validación del modelo de negocio; asimismo, se procedió a realizar entrevistas a clientes potenciales y personas expertas en el tema, pertenecientes a las ramas de dermatología y cosmetología. Por otro lado, se elaboraron diversos planes estratégicos como plan de operaciones, recursos humanos, marketing, responsabilidad social, financiero y de financiamiento, los cuales involucran a todas las áreas de la organización y se proyectaron acciones, estrategias, objetivos y metas a corto, mediano y largo plazo que aseguren el éxito del negocio a futuro. A continuación, se expondrá el análisis completo del siguiente trabajo de investigación que incluye el proceso de ideación, validación del modelo, desarrollo de plan de negocio, conclusiones, recomendaciones, bibliografía y anexos. / This research work evaluates the implementation of a business model based on the production and sale of natural masks composed of bentonite and rice. The business project in question is called Nature Scense, which is dedicated to satisfying the most demanding needs of people who take care of their skin with totally natural products, free of chemicals and with the maximum efficiency that can be had. In order to confirm whether the venture can be profitable in the long term, experiments were carried out to validate the business model; Likewise, we proceeded to conduct interviews with potential clients and experts on the subject, belonging to the branches of dermatology and cosmetology. On the other hand, various strategic plans were developed such as operations, human resources, marketing, social, financial and financing responsibility that involve all areas of the organization and actions, strategies, objectives and goals were projected in the short, medium and long term that ensure the success of the business in the future. Next, the complete analysis of the following research work will be exposed, which includes the ideation process, model validation, business plan development, conclusions, recommendations, bibliography and annexes. / Trabajo de investigación

En relación a las tendencias nacionales e internacionales de belleza sobre el cuidado de la piel desde edades tempranas, además de la falta de acceso a productos de calidad e información verídica, se planteó como solución el Set Box de Skincare de Belia Beauty, el cual ayudará a prevenir futuros problemas dermatológicos, tales como manchas, envejecimiento, entre otras enfermedades de la piel, satisfaciendo esta tendencia que es altamente demandada por las mujeres alrededor del mundo. El Set Box está compuesto por un jabón artesanal elaborado a base de arroz, azufre y romero; cuyos insumos poseen efectos aclaradores de manchas, suavidad, anti acné, vitamina E y antioxidantes beneficiosos para cualquier tipo de piel. Asimismo, contará con una crema natural a base de aloe vera y glicerina que le dará nutrientes a la piel, alivia el enrojecimiento y reduce los signos de envejecimiento. Finalmente se incluirá un masajeador de jade, el cual mejora la circulación sanguínea, elimina toxinas y mejora la elasticidad de la piel. El producto está elaborado con insumos naturales, calificados bajo los estándares de cruelty free y contarán con un empaque amigable con el medio ambiente. Cabe mencionar que, el Set de Skincare de Belia Beauty incluirá una pequeña guía de cómo utilizar cada uno de los productos que contiene, con el fin de que los usuarios puedan seguir adecuadamente la rutina de cuidado facial y en un tiempo estimado puedan notar mejoras en la piel, lo que a la vez incrementará su confianza y autoestima. / In relation to national and international beauty trends on skin care from an early age, in addition to the lack of access to quality products and truthful information, Belia Beauty's Skincare Set Box was proposed as a solution, which will help prevent future dermatological problems such as blemishes, aging, among other skin diseases, satisfying this trend that is highly demanded by women around the world. The Set Box is composed of a handmade soap made from rice, sulfur and rosemary, whose ingredients have blemish lightening, softening, anti-acne, vitamin E and antioxidant effects that are beneficial for any type of skin. There will also be a natural cream based on aloe vera and glycerin that will give nutrients to the skin, relieve redness and reduce the signs of aging. Finally, a jade massager will be included, which improves blood circulation, eliminates toxins and improves skin elasticity. The product is made with natural ingredients, qualified under cruelty free standards and will have an environmentally friendly packaging. It is worth mentioning that the Belia Beauty Skincare Set will include a small guide on how to use each of the products it contains, so that users can properly follow the facial care routine and in an estimated time they can notice improvements in their skin, which in turn will increase their confidence and self-esteem. / Trabajo de investigación

MyVice speaks about the guilt I feel regarding the amount of beauty products I own. About these Things I collect and I just cannot control how many I buy... About my addiction to the rituals connected to these Things. About the obsession with beauty products within our homes. About the daily beauty rituals of a woman which are meant to produce the final result of appearance that she really was Born Like This... About the advertising connected with beauty industry. About beauty product testing on the internet. About being superficial and the senselessness of it. The final result is made of a video projection connected to art installation and book publication.

Den här studien fokuserar på vilken påverkan tillgänglighet, bekvämlighet och tid har på konsumenters köpintention vid köp av skönhetsprodukter via q-commerce. Undersökningen baseras på teorier utifrån konsumentbeteende, köpintention och konsumentens köpprocess som har föranlett utvecklingen av q-commerce. Tillsammans med tidigare forskning gällande digitalutveckling, mobilshopping och leveransservice presenteras teorier för att skapa en förståelseför vad som påverkar konsumenter till köp via q-commerce. Studien genomfördes med hjälp aven webbaserad enkätundersökning via sociala medier samt ett allmänt anslag via en lärplattform i Högskolan i Borås. Det som framgår av studiens resultat är att samtliga hypoteser kan accepteras gällande att ju högre konsumenter värdesätter tillgänglighet, bekvämlighet och snabb leveranstid, desto större är sannolikheten att de väljer att genomföra köp av skönhetsprodukter via q-commerce. Det kan förklaras av att respondenterna värdesätter en lättillgänglig, bekväm och snabb köpprocess, vilket har påverkat utvecklingen av q-commerce samtidigt som skönhetsprodukter anses vara en produktkategori som är efterfrågad i kontext till q-commerce. Resultatet som presenteras i den här studien går inte att generalisera till en större population. Dock ger resultatet en indikation på ett konsumentbeteende som fördelaktigt kan ligga till grund för framtida forskning gällande utvecklingen av q-commerce inom skönhetsbranschen men även för applicering på andra branscher med liknande attribut. Då qcommerce är ett nytt forskningsområde finns det relativt lite forskning om ämnet, vilket gör att framtida forskning bör ta hänsyn till en större population samt kontrollera konsumenters faktiska beteende. Vidare bör framtida studier förslagsvis använda sig av andratillvägagångssätt genom att granska utifrån ett företagsperspektiv samt bredda avgränsningen och inte bara fokusera på köp av skönhetsprodukter. / The focus of this study is if availability, convenience and time have an impact on consumers’ purchase intentions when purchasing beauty products through q-commerce. The survey is based on theories that describe consumer behavior, purchase intention and the consumer's buying process that have influenced the development of q-commerce. Together with previous research regarding digital development, mobile shopping and delivery service, theories are presented to create an understanding of what influences consumers to buy through q-commerce. The study was conducted with a web-based survey through social media and the platform of University of Borås. The results of the study emerge that all hypotheses can be accepted regarding the fact that the more customers value availability, convenience and fast delivery, the greater the probability that they choose to make purchases of beauty products through q-commerce. This can be explained by the fact that the respondents value a buying process that is accessible, convenient and fast which has affected the development of q-commerce and that beauty products are considered a product category that is in demand in the context of q-commerce. The results that are presented in this study cannot be generalized to a larger population due to the sampling method that has been used. However, the results give an indication of consumer behavior that can advantageously be used in the beauty industry for future research regarding the development of q-commerce, but also in other similar industries. Since q-commerce is a new research area, there is minimal existing research on the subject, which means that future research should take a larger population into account and control consumers' actual behavior. Furthermore, future studies should suggest using other approaches by examining from a company perspective and broadening the boundaries and not just focusing on the purchase of beauty products.

Syftet med denna studie är att undersöka inflytandet av influencers på sociala medier (SMI), elektronisk word-of-mouth (e-WOM) och upplevd kvalitet på svenska konsumenters köpintention vid skönhetsprodukter som rekommenderas av skönhetsinfluencers på Youtube. Det för att bidra till kunskap som företag kan utgå ifrån när de skapar sina marknadsföringsstrategier. Studien är en replikering av en studie av forskarna Rosaria och Luthfia (2020) som genomfördes i Indonesien och därmed användes samma metod: en kvantitativ metod via en webbaserad enkät. Den besvarades av 127 respondenter varav 91 uppfyllde urvalskriterierna då de var kvinnor mellan 17-30 års ålder som följer en skönhetsinfluencer på Youtube. Resultatet visade att SMI och upplevd kvalitet för sig har ett signifikant inflytande på köpintention, förutom e-WOM. Det visade också att alla tre har samtidigt ett signifikant inflytande på köpintention. När det gäller framtida forskning skulle det vara intressant att genomföra en kvalitativ studie om samma faktorer för att få en djupare förståelse om varför dessa faktorer har ett inflytande. / The purpose of this study is to investigate the influence of social media influencers (SMI), electronic word-of-mouth (e-WOM) and perceived quality on Swedish consumers' purchase intention when it comes to beauty products recommended by beauty influencers on Youtube. This is to contribute to knowledge that companies can use as a starting point when creating their marketing strategies. The study is a replication of a study conducted by researchers Rosaria and Luthfia (2020) in Indonesia and thus the same method was used: a quantitative method via a web-based survey. It was answered by 127 respondents, of which 91 met the selection criteria as they were women between the age of 17 and 30 who followed a beauty influencer on Youtube. The results showed that both SMI and perceived quality have a significant influence on purchase intention, except for e-WOM. They also showed that all three factors collectively have a significant influence on purchase intention. In terms of future research, one suggestion would be to conduct a qualitative study on the same factors to gain a deeper understanding of why these factors have an influence.