The theme of the thesis is the area of process management. In the theoretical part of the thesis the basic terms are explained, so as the other areas, which relate to area of processes and proces management. This section also describes the essential terms used in the methodology of the real potential for improvement. The whole theoretical part concludes description of selected ISO standards, which the analyzed company disposes. The practical part of the thesis is aimed to describtion and application of the methodology to achieve the potential improvement in the environment of manufacturing company. This methodology is also accompanied by several activities that contribute to the complexity of the methodology. The following describes the operation of manufacturing companies in order to analyze the maturity of individual processes and also describe the selected processes,which were based on analysis of the processes identified as the highest priority for this company. After completing the necessary steps of analysis, individual potentials, that can contribute to increase the efficiency of the process areas in the analyzed company, have been identified. What could affect the achievement of the real potential is expressed by means of hard and soft effects. The last part of the thesis consist of specific procedures, which serves to remove the internal limits of the company, respectively to achieve the identified potential.

Today’s companies are struggling with the competitive environment driven by resource scarcity, technical progress and market demand for increased value and flexibility. For these reasons companies are shifting their focus from selling products to selling need fulfillment. The result-oriented product-service (PSS) is a PSS type that provides value mainly through delivery of services with the premise of the producer taking responsibility over the entire product life cycle. It is highlighted in the literature as a business strategy to generate a high profit and stable the revenue. Despite the new market opportunities related to the provision of PSS, it inherently comes with complexity linked to the extended responsibility. More importantly, very little is mentioned in the PSS literature regarding real case PSS development and how service-oriented PSS contracting impacts Small and Medium-sized Enterprises (SMEs). The objective of this thesis is to examine how result-oriented PSS can create new opportunities for SMEs. It is targeting to explore this topic from a cost and value creation perspective for both the company and customer. To achieve the objective a main research question is stated which answer is given by answering the two sub questions as below. How can a result-oriented product-service system be implemented in small and medium-sized enterprises? 1. What result-oriented PSS solution can be designed for the recycling equipment industry to increase the value for both the manufacturer and the customer? 2. What are the financial implications of a result-oriented PSS? To explore answers for the research questions, a case study inquiry is carried out on MRT (Mercury Recovery Technology) System International AB. It is a small international recycling equipment manufacturer in Karlskrona. A PSS development process resulting in a new concept referred to as “Pay per screen” is developed. The development and analysis of the result-oriented PSS shows that it is more profitable for the company to offer the proposed Pay per screen concept compared to the current product- oriented business. Even the customer has proven to be profitable while providing several advantages such as avoid being responsible for initial investment and maintenance costs. / Dagens företag kämpar med att hantera den konkurrenskraftiga miljön som drivs av resursbrist, teknisk utveckling och efterfrågan av ökat värde och flexibilitet. Av dessa skäl byter företagen fokus från att sälja produkter till att uppfylla behov. Det resultatorienterade produkttjänstesystemet (PSS) är en sorts PSS som ger värde huvudsakligen genom att leverera tjänster med förutsättningen att producenten tar ansvar över hela produktens livscykel. Den framträder i litteraturen som en ny strategisk affärsstrategi som genererar en hög vinst och stabiliserar inkomstflödet. Trots de nya marknadsmöjligheterna i samband med tillhandahållandet av PSS följer komplexitet med det utökade ansvaret. Dessutom nämns mycket lite i PSS-litteraturen om PSS-utveckling i ett verklighetsbaserat fall och hur tjänsteorienterad PSS-koncept påverkar små och medelstora företag. Syftet med detta examensarbete är att undersöka hur resultatorienterade produkttjänstesystem kan skapa nya möjligheter för små och medelstora företag. Det riktar sig till att utforska detta ämne ur ett kostnads- och värdeskapande perspektiv för både företaget och kunden. För att uppnå målet anges en huvudforskningsfråga vilket delvis svaras genom att svara på de två delfrågorna nedan. Hur kan ett resultatorienterat produktservice system genomföras i små och medelstora företag? 1. Vilken resultatorienterad PSS-lösning kan utformas för återvinningsindustrin för att öka värdet för både tillverkaren och kunden? 2. Vilka är de ekonomiska konsekvenserna av ett resultatorienterat PSS? För att utforska svaren på forskningsfrågorna utförs en fallstudie på MRT (Mercury Recovery Technology) System International AB. Det är en liten internationell tillverkare av återvinningsutrustning i Karlskrona. En PSS-utvecklingsprocess som resulterar i ett nytt koncept som kallas "Pay per screen" är utvecklat. Utvecklingen och analysen av resultatorienterad PSS visar att det är mer lönsamt för företaget att erbjuda det föreslagna Pay per screen konceptet. För även kunden har det visat sig vara lönsamt samtidigt som ger en rad fördelar så som att slippa ansvara för investerings- och underhållskostnader.

Im Rahmen der Dissertation wurde Gestaltungswissen für Datenbrillen-basierte Informationssysteme erarbeitet. Dazu wurde primär dem gestaltungsorientierten Forschungsparadigma, welches von besonderer Relevanz für die konstruktionsorientierte deutsche Wirtschaftsinformatik ist, gefolgt. Die beiden Technologien Smart Glasses sowie Virtual Reality-Brillen wurden zur Untersuchung herangezogen und diverse Artefakte konstruiert, um vier Forschungsfragen beantworten zu können. Eine Sonderstellung nehmen die drei vorgestellten Implementierungen von Informationssystemen zur Aufnahme von Prozessen, der prozessorientierten Unterstützung von Technikern vor Ort und der Aus- und Weiterbildung von Technikern in virtuellen Lernszenarien ein.

[ES] Cada día surgen nuevas tecnologías que cambian el mundo tal y como lo conocemos: cómo aprendemos, trabajamos y nos relacionamos. Este escenario lleva a las organizaciones a adaptar rápidamente no sólo sus productos y servicios, sino también su estructura y estrategias para sobrevivir y prosperar. Como se ha estudiado ampliamente, alinear la tecnología de la información con objetivos de alto nivel es clave para que una organización se adapte rápidamente a su entorno. Los métodos de desarrollo dirigidos por modelos (MDD) han contribuido a ello al incluir los objetivos de negocio en el proceso de desarrollo de software, proporcionando trazabilidad, calidad y eficiencia mediante transformaciones de modelo a modelo. Sin embargo, los métodos MDD existentes no han incluido la estrategia y la estructura de la organización en el proceso de desarrollo. Esta tesis integra la información organizacional en un método MDD existente compuesto por OO-Method, un método MDD orientado a objetos, y Análisis de Comunicaciones, un método de modelado de procesos de negocio orientado a la comunicación. A ellos, se integran las principales contribuciones de esta tesis: LiteStrat, un método de modelado organizacional, y Stra2Bis, un método para diseñar procesos de negocio alineados estratégicamente. LiteStrat permite modelar las influencias externas que demandan el desarrollo de nuevo software, y la estrategia y la estructura organizacional para abordar dicha influencia. Stra2Bis integra LiteStrat y Análisis de Comunicaciones a través de tres reglas de transformación, generando una estructura de procesos de negocio alineada con la organización. Hemos realizado validaciones experimentales de las mejoras de completitud y precisión de los modelos producidos por los métodos, y de la eficacia y satisfacción de sus usuarios. El trabajo futuro se centra en la aplicación de los métodos en la industria y en su evolución continua. / [CA] Cada dia sorgixen noves tecnologies que canvien el món tal com el coneixem: com aprenem, treballem i ens relacionem. Aquest escenari porta a les organitzacions a adaptar ràpidament no sols els seus productes i servicis, sinó també la seua estructura i estratègies per a sobreviure i prosperar. Com s'ha estudiat àmpliament, alinear la tecnologia de la informació amb objectius d'alt nivell és clau perquè una organització s'adapte ràpidament al seu entorn. Els mètodes de desenvolupament dirigits per models (MDD) hi han contribuït en incloure els objectius de negoci en el procés de desenvolupament de programari, proporcionant traçabilitat, qualitat i eficiència mitjançant transformacions de model a model. No obstant, els mètodes MDD existents no han inclòs l'estratègia i l'estructura de l'organització en el procés de desenvolupament. Aquesta tesi integra la informació organitzacional en un mètode MDD existent compost per OO-Method, un mètode MDD orientat a objectes, i Anàlisis de Comunicacions, un mètode de modelatge de processos de negoci orientat a la comunicació. A ells, s'integren les principals contribucions d'aquesta tesi: LiteStrat, un mètode de modelatge organitzacional, i Stra2Bis, un mètode per a dissenyar processos de negoci alineats estratègicament. LiteStrat permet modelar les influències externes que demanden el desenvolupament de nou programari, i l'estratègia i l'estructura organitzacional per a abordar aquesta influència. Stra2Bis integra LiteStrat i Anàlisi de Comunicacions a través de tres regles de transformació, generant una estructura de processos de negoci alineada amb l'organització. Hem realitzat validacions experimentals de les millores de completesa i precisió dels models produïts pels mètodes, i de l'eficàcia i satisfacció dels seus usuaris. El treball futur se centra en l'aplicació dels mètodes en la indústria i en la seua evolució contínua. / [EN] New, disruptive technologies emerge daily, changing the world as we know it: how we learn, work, and socially interact. This ever-changing scenario pushes organisations to quickly adapt not only their products and services but also their structure and strategies to survive and thrive. As has been widely studied, aligning information technology to high-level goals is key for an organisation to adapt quickly to its environment. Model-driven development (MDD) methods have contributed to this by systematically including business goals in the software development process, providing traceability, quality and efficiency through model-to-model transformations. Yet, existing MDD methods have not included organisational strategy and structure in the development process. This thesis integrates organisational information into a baseline MDD method composed of the OO-Method, an object-oriented model-driven development method, and Communication Analysis, a communication-oriented business process modelling method. The baseline MDD method is extended by the main contributions of this thesis: LiteStrat, an organisational modelling method, and Stra2Bis, a method for designing strategically aligned business processes. LiteStrat supports modelling the external influences that drive new software development endeavours and the strategy and organisational structure to address such influence. Stra2Bis integrates LiteStrat and Communication Analysis through three model-to-model transformation guidelines, generating the scaffold of business processes aligned with the organisation's structure and strategy. Sound experimental validations were performed to assess the methods' improvements in completeness and accuracy and their effect on the method users' efficiency and satisfaction. Further work regards implementing the methods into industrial contexts and their continuous evolution. / Project Participation: SREC: Desarrollo ágil de sistemas desde requisitos a código (SREC). PID2021-123824OB-I00: Agencia Estatal de Investigacion, España. 2022-2025. DELFOS: Sistema de información para la gestión de variaciones genómicas. PDC2021-121243-I00 - Agencia Estatal de Investigacion, España. 2021-2023. OGMIOS: Sistema inteligente de apoyo a la toma de decisiones clínicas en medicina de precisión. INNEST/2021/57 - Agencia Estatal de Investigacion, España. 2021-2023. / Noel López, RA. (2024). Design and Implementation of a Model-Driven Software Production Method: from Strategy to Code [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/203527

Requirements Engineering (ER) has an important role in Software Engineering for being an early stage of the software development process. ER serves as the basis for implementation of other activities, contributing decisively to the quality of the final software product. Requirements Elicitation process is among the main concerns of ER. It involves the recognition and description of customer needs, in such a way that it is possible to reflect the business accurately and consistent. Moreover, in general, most problems that occur during the process of software development are caused by failures in the early stages. In this context, emerging approaches such as Model-Driven Developement (MDD) and Business Process Modeling (MPN). Such approaches seek to understand and describe business processes and enable a closer look of the domain. As well, especially when backed by support tools, using approaches such as MDD and MPN can contribute to improving the quality of the requirements and the requirements Elicitation process. This work presents ModelER approach, which seeks to promote improvements in Requirements Elicitation process, through the use of concepts and practices of the MDD and the MPN for identifying software requirements. / A Engenharia de Requisitos (ER) possui um importante papel na Engenharia de Software pelo fato de compreender uma fase inicial do processo de desenvolvimento de software. Ela serve de base para a realização das demais atividades, contribuindo decisivamente para a qualidade do produto de software final. O processo de Elicitação de Requisitos está entre as principais preocupações da ER. Ele envolve o reconhecimento e a descrição das necessidades dos clientes, de tal forma que seja possível refletir o negócio de forma precisa e coerente. Além disso, de maneira geral, a maior parte dos problemas que ocorrem durante o processo de desenvolvimento de software é causada por falhas nas fases iniciais. Diante desse contexto, surgem abordagens tais como o Desenvolvimento Orientado por Modelos (Model-Driven Developement MDD) e a Modelagem de Processos de Negócio (Business Process Modeling MPN1). Tais abordagens tanto buscam compreender e descrever os processos de negócio, quanto permitem uma visão mais próxima do domínio. Assim, sobretudo quando apoiadas por ferramentas de suporte, o uso de abordagens como MDD e MPN pode contribuir para a melhoria da qualidade dos requisitos e do processo de Elicitação de Requisitos. Este trabalho apresenta a abordagem ModelER, a qual busca promover melhorias no processo de Elicitação de Requisitos, através da utilização de conceitos e práticas do MDD e da MPN para identificação de requisitos de software.

At the moment, there is a low level of students’ knowledge in natural sciences. The problem is particularly acute in the field of tasks solving. This paper offers actual ways to solve a task by developing a universal technology for solving tasks. This technology will become the basis for training courses aimed at filling students' knowledge gaps and improving their ability to solve tasks. The paper also considers the automation of educational activities of the Network Engineering School. As a result of the work, the current level of schoolchildren’s training was determined and the causes of the problem were identified. The existing methods of solving tasks were analyzed and identified their shortcomings. A universal technology for solving problems using the method of tabular analysis has been developed and its mathematical justification has been given. Compiled methodological manual and published in scientific journals. The business processes of the Network Engineering School were also automated: a distance learning system was introduced into the learning process. The obtained results have already been applied in practice: the developed methodology has become the base of mathematics course at the Network Engineering School, in which classes are already being held. Also, the effectiveness of the methodology was evaluated during a study conducted on the basis of the school Olympiad. In addition, an assessment of the effectiveness of the project on the implementation of a distance learning system was made and it was revealed that the project is profitable. / В настоящий момент наблюдается низкий уровень подготовки школьников по естественно-научным направлениям. Особенно остро ощущается проблема в области решения задач. Данная работа предлагает актуальные пути решения проблемы путем разработки универсальной технологии решения задач. Данная технология станет основой для учебных курсов, направленных восполнить пробелы в знаниях учеников и подтянуть их способности решать задачи. Также в работе рассматривается автоматизация учебной деятельности Сетевой инженерно-технической школы. В результате работы был определен текущий уровень подготовки школьников и определены причины возникновения проблемы. Проанализированы существующие методики решения задач и выявлены их недостатки. Разработана универсальная технология решения задач методом табличного анализа и дано ее математическое обоснование. Составлено методическое пособие и опубликовано в научных изданиях. Также были автоматизированы бизнес-процессы Сетевой инженерно-технической школы: в процесс обучения была внедрена система дистанционного обучения. Полученные результаты уже применены на практике: разработанная методика стала основной курса по математике в Сетевой инженерно-технической школе, по которому уже проводятся занятия. Также эффективность методики была оценена во время исследования, проведенного на базе школьной Олимпиады. А также была произведена оценка эффективности проекта по внедрению системы дистанционного обучения и выявлено, что проект является прибыльным.

В магистерской диссертации рассмотрены современные проблемы управления данными с использованием информационных приложений. Изучена деятельность торгового предприятия ООО «Мастер-Торг», проведено моделирование основных бизнес-процессов, разработана системы информационной поддержки в организации онлайн-продаж, а также применен системно-динамический подход для оценки внедрения вэб-ресурса. / In the master's thesis, modern problems of data management using information applications are considered. The activity of the trading enterprise LLC "Master-Torg" was studied, modeling of the main business processes was carried out, information support systems were developed in the organization of online sales, and a system-dynamic approach was applied to evaluate the implementation of a web resource.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.