This thesis examines interactions between professionals and children who have been identified as having social, emotional, and behavioural difficulties (SEBD). More specifically, this thesis examines video-recorded interactions that take place during the delivery of two interventions: one-to-one pastoral care within a primary school, and group coaching for children with Attention Deficit Hyperactivity Disorder (ADHD). Using conversation analysis (CA) and discursive psychology (DP) these data were analysed to identify the ways in which professionals package and deliver their support, and manage psychological notions to do with the self, or what I call self-work - moments within the interactions when children are supported to talk about their emotions, feelings, and behaviour in order to help them make sense of the difficulties they are experiencing; and moments within the interaction when children are given the skills and knowledge they need to manage, change, or overcome those difficulties. The main findings from this thesis are that support and self-work are not taken-for-granted outcomes simply achieved because children attend intervention programmes. Instead, support and self-work are packaged and delivered through ordinary conversational practices. Chapter 4 shows how encouraging self-assessment supports a child s agency and participation to construct a more positive version of their self. Chapter 5 respecifies reassurance as an interactional practice to show how it works to prevent the emotional affect of a child s personal troubles becoming internalised and self-imposed. Chapter 6 shows how questions promote the collaborative building of knowledge, and how person references normalise and unpathologise emotions often bound to ADHD constructs. The findings from this thesis demonstrate applicability to both research and practice by offering a unique insight into the interactional environments of pastoral care and coaching. Firstly, by examining the interactional landscapes of these two interventions Chapter 3 provides a rich overview of pastoral care and coaching activities to show how these interventions are accomplished as real life activities. Secondly, by examining the conversational practices through which pastoral care and coaching are delivered this thesis respecifies everyday notions of support and self-work as members situated actions, and in so doing furthers our knowledge and understanding of these somewhat abstract notions. Such findings are valuable because interventions are informed by theoretical guidelines that recommend children experiencing difficulty can be helped if they are supported to understand their difficulties and to develop a more positive sense of self. However, such guidelines offer little in terms of how such recommendations should be put into practice by the professionals working with children. This research uncovers some of the ways in which theoretical recommendations are delivered via interactional practices, to make visible members methods for delivering support and managing self-work . The need for this work to be done is that support and self-work are performed as much through the ways in which professionals deliver their interventions, as it is through the content of those interventions.

La recherche porte sur l’instrumentation des processus d’évaluations pédagogiques avec des technologies. Cette recherche-action permise dans le cadre d’un contrat de Convention Industrielle de Formation par la Recherche (CIFRE) dans l’entreprise de conception des technologies, NEOPTEC, vise à analyser les pratiques langagières permettant le développement des technologies et celles permettant leur ancrage dans les pratiques d’évaluation. Le corpus a été constitué auprès des concepteurs et usagers des technologies. Il s’appuie sur la prise de notes en situations d’activités professionnelles, sur des enregistrements sonores et audiovisuels explorés à l’aide de l’Analyse de Conversation et de l’ethnométhodologie, ainsi que sur une collecte des documents et traces numériques réalisés dans le cadre des activités évaluatives. Cette recherche offre une réflexion sur la manière d’instrumenter un processus d’évaluation par l’intégration de la technologie et met en évidence les apports de celle-ci pour l’Éducation. / This action-research focuses on the use of digital technologies for educational assessment. The research has been made possible through an Industrial Training Research Convention (CIFRE contract of) contract with the company NEOPTEC, which develops assessment technologies. The aim is to analyze the linguistic practices enabling development of technologies and those enabling assessment practices. The corpus has been constituted through the observation of designers and users of technology. It relies on analysis of notes taken in professional situations, of sound and video recordings, which are explored using Conversation Analysis and Ethnomethodology, and of documents and digital traces produced through assessment activities. This research provides a reflection on technology’s role in the implementation of an instrument-based evaluation process and on its benefits for education.

The following thesis analyses the form and importance of extreme case formulations based on more than 10 research interviews. Extreme case formulations, i.e. formulations comprising expressions such as "nothing", "everything" or "noone", which present a phenomenon or a circumstance according to its minimal or maximal properties, can constitute a complication in the analysis of research interviews. This thesis expand the existing hypothesis of extreme case formulations by adding new findings, for example the bipolarity of extreme case formulations. In the analysed data, these do often occur together with different clasifiers, which either weaken (softeners) or strengthen (intensifiers) their extreme force. At the same time the following thesis broadens the research of extreme case formulations of interdisciplinary approach, which uses the findings from psychology and rhetoric. The conducted research is furthermore completed with the acoustic analysis of semantically extreme formulations, whose results show that extreme case formulations often tend to be acoustically emphasized. Keywords: extreme case formulation, conversation analysis, discourse analysis, interview, Czech

Master of Arts / Department of Modern Languages / Emma Betz / This conversation analytic study aims to describe how advice is re-issued in German in an institutional setting. Schank (1979) has shown that conversation during German advice programs consists of five different phases, one of which is the advice-giving phase. For the current study, four conversations from a radio advice program were analyzed. The data show that the advice-giving phase identified by Schank is further characterized by three sub-phases: 1) issuing of initial advice, 2) negotiation of rejected advice through reformulations of the initial advice, and 3) offer to move to the closing phase, done via generalization of the previously-given advice. I focus on the delivery of the second phase, in which the advice, previously rejected by the recipient, is re-issued using a number of discourse strategies on the part of the advice giver. These strategies include a change in recipient, a shift in source of the advice, the selection or change in reference (i.e. du ‘you’ vs. ich ‘I’), a change in advised action, and a change in strength. In selecting one of these identified discourse strategies, the advice giver addresses the reason for the rejection of the advice on which the reformulation is based. Finally, in looking at the third phase, I explain the function of generalizations and their role in situating the interlocutors interactionally within the larger advice-giving phase, thus sequencing the complex action (Schank, 1981).

Este trabalho tem como objetivo pesquisar, demonstrar e analisar de que modo os aspectos da oralidade se manifestam no texto escrito jornalístico, mais precisamente em manchetes e títulos de notícias no Jornal da Tarde. Para tal proposta, buscamos verificar inicialmente o perfil do leitor de jornais e suas preferências de assuntos em uma época de informações rápidas e superficiais. Aliado a essa pesquisa, fizemos um estudo sobre a linguagem jornalística que, de forma recorrente, apresenta linguagem cotidiana vinculada aos fenômenos da língua falada e da língua escrita, que são bem explorados pelo jornal. Concentramos, assim, nosso trabalho em estudos específicos sobre a manchete e títulos de notícias que dão visibilidade às notícias veiculadas pelos jornais e têm o propósito de chamar a atenção do leitor. Selecionamos as manchetes e títulos de notícias que tiveram como base, frases proverbiais. Essas fórmulas fixas, entretanto, sofreram adaptações que chamamos de reenunciação e retextualização (détournement). Essa retextualização provoca efeito de humor, crítica ou ironia ao parodiar o provérbio original que é uma das formas de se empregar a linguagem mais distensa para chamar a atenção do leitor. Todo esse processo de pesquisa e análise baseou-se na Análise do Discurso, na Análise da Conversação, estudos sobre a linguagem jornalística e trabalhos sobre provérbios. Como os provérbios são perpetuados na memória coletiva, ao serem retextualizados evidenciam a criatividade do enunciador das manchetes e títulos de notícias que transforma o perene, o previsível no inusitado para surpreender o leitor como é o caso do Jornal da Tarde. / The aim of this paper is to research, demonstrate and analyze in which way the aspects of orality are expressed in the journalist written text, more precisely in headlines and news titles from Jornal da Tarde. For such proposal, we initially intend to verify the profile of newspaper readers and their subject preferences in a time of fast and superficial information. Within this research, a study about journalistic language has been made, which presents. The current language joined to the spoken and written language phenomena which are well explored by the newspaper. Our paper is concentrated in specific studies about the headline and news titles which give sight to the news printed by the newspaper and have the aim of calling the readers attention. The headlines and news titles, which were based on proverbial sentences, have been selected. However, these fixed formulas got adapted, which is called reenunciation and retextualization (détournement). This retextualization provokes humor, critic or ironic effect in parodying the original proverb which is a way of using the looser language to call the readers attention. All this research and analyze process was based in Discourse Analysis, Conversation Analysis, studies about journalistic language and papers about proverbs. As the proverbs are perpetuated in people memory, as soon as they are retextualized, they evidence the creativity of the headline and news titles announcer which changes the perennial, the predictable to the unexpected to surprise the reader, as seen in Jornal da Tarde.

A repetição representa, certamente, uma das marcas da língua falada, cuja relevância para a produção e a compreensão do texto falado é atestada por diversos estudos, concernentes à Análise da Conversação, que se voltam à observação de tal fenômeno, principalmente no que se refere a seus aspectos formais e funcionais. O presente trabalho pauta-se na tipologia funcional das repetições proposta por Luiz Antônio Marcuschi, um dos mais renomados estudiosos da conversação, para analisar os seus efeitos interacionais. Assim, a partir do arcabouço teórico fornecido pela Análise da Conversação e pela Sociolingüística Interacional, procuramos compreender a relação existente entre diferentes tipos de repetição e dois traços qualitativos que podem permear as interações verbais: a colaboração e o conflito. / Repetition is a trait of spoken language whose relevance, both for production and comprehension of the spoken text, is highlighted in a number of studies on Conversation Analysis concerned with observing this phenomenon, especially with reference to its formal and functional aspects. This current study focuses on the functional typology of repetition proposed by Luiz Antônio Marcuschi, one of the most renowned academics of conversation, to analyze its interactional effects. Through the theoretical framework provided by Conversation Analysis and Interactional Sociolinguistics, we seek to comprehend the relationship between different types of repetition and two qualitative traits which can permeate verbal interactions: collaboration and conflict.

University of Macau / Faculty of Arts and Humanities. / Department of English

Cette thèse porte sur la co-construction de la signification en interaction et les manifestations des processus interprétatifs des participants. En s’intéressant au processus d’explicitation, c’est-à-dire le processus par lequel un contenu informationnel devient explicite dans la conversation, elle propose une étude pluridimensionnelle de la séquence conversationnelle en jeu dans ce processus. La co-construction de la signification est ici abordée comme relevant d’une transformation informationnelle et de l’inférence.Nos analyses ont porté sur un corpus de français parlé en interaction, en contexte de repas et apéritifs entre amis. A partir d’une collection de séquences d’explicitation, définies comme des configurations dans lesquelles une inférence estsoumise à validation, ce travail propose une analyse multidimensionnelle, portant un double regard sur les données : celui de l’analyse conversationnelle et celui d’une modélisation de la pratique d’explicitation. Ainsi, nous proposons de parcourir cettepratique selon trois axes d’analyse : (a) une analyse séquentielle, s’intéressant au déploiement de la séquence d’explicitation et des éléments la composant, (b) une analyse reposant sur une modélisation de la gestion informationnelle dans cetteséquence, et (c) une analyse des formats linguistiques employés pour l’exhibition du processus inférentiel. Un des enjeux de ce travail l’élaboration d’un modèle conversationnaliste pour la gestion informationnelle et son application à l’analyse desdonnées de langue parlée en interaction. / This dissertation deals with the co-construction of meaning in interaction and the ways in which conversationalists exhibit their interpretative processes. The focus of this study is the process of explicitation, i.e. the process through which an informational content becomes explicit in conversation. By offering a multi-level analysis of conversational sequences engaged in this practice, the study approaches the co-construction of meaning from the point of view of informational transformation and inference.The analyses presented here have been conducted on a corpus of spoken French in interaction, within the setting of informal encounters between friends around a meal or a drink. The explicitation sequence is defined as a conversational pattern where an inference is being submitted for confirmation. Starting from a collection of these sequences, this study offers a twofold approach: that of conversation analysis, and that of modeling of the conversational sequence. The practice of making a content explicit is here being explored according to three analytical lines: (a) the sequential analysis, focusing on the deployment of the explicitation sequence and its components; (b) the analysis according to a device elaborated by means of modeling information management in these sequences; and (c) the analysis of the linguistic designs used when exhibiting the inference. One of themain challenges of the present study is that of a proposition of a conversationalist model, dealing with information management and its enforcement through analysis of talk in interaction.

This paper examines dialogue between disputing students and the teacher/facilitator in conflict mediation meetings, and discusses what kind of teacher/facilitator’s actions help disputing students find a constructive solution, or even relational transformation. Key theories that inform my research are taken from Martin Buber and Carl Rogers. Buber argues that a human needs to set him/herself at a distance to see the other as an independent existence, and that humans enter relationship through self-becoming, and confirmation of the other’s existence. This is very difficult to achieve in a conflict situation, but Rogers’ core conditions of Person Centred Therapy: Unconditional positive regard; Empathy; Genuineness, fill this gap. The conflict mediator can help this process. Data for the study is taken from twenty video recordings in a secondary school in England, where diversified students, including those who were born abroad, learn together. I examine the outcomes of twenty video-recorded meetings, grouped into three categories: Relational Transformation; Resolution Only; Conflict not transformed. I describe how I have selected three meetings each (nine in total) for thematic coding and conversation analysis. Elicitive and empathetic facilitation appeared most frequently in Relational-Transformation cases, whereas judgmental and directive facilitation were observed most frequently in Conflict-not-transformed cases. As for student’s actions, openness and expansiveness appeared most frequently in Relational-Transformation cases, and attacking and defiance appeared most frequently in Conflict-not-transformed cases. Resolution-Only cases lie between these two categories. These findings suggest that conflict mediation favours elicitive and empathetic facilitation, and leads to the transformation of students’ relationships. When the facilitator/teacher shows judgment and directiveness, students respond with attacking and defiance, which impairs transformative process. It was also revealed that students were only able to acknowledge the other student’s feelings and experiences after their own feeling had been acknowledged.

Le service, basé sur de nombreuses ressources verbales et multimodales, est déterminant dans l’organisation de la prise de repas au restaurant. Dans le cadre de ce travail de recherche, nous nous sommes particulièrement intéressée aux interactions se déroulant entre le personnel de service et la clientèle grâce à la collecte d’un corpus d’enregistrements vidéo réalisée en situation naturelle, au sein de plusieurs restaurants. Ce travail empirique, mené dans une perspective praxéologique et interactionnelle, nous a permis de dégager plusieurs phénomènes interactionnels constitutifs des pratiques professionnelles de service. Les phénomènes dégagés nous permettent de souligner l’importance et la complexité des différentes ressources mises en œuvre par les participants dans l’organisation et l’ordonnancement de leurs activités. L’analyse se focalise tout d’abord sur les pratiques par lesquelles le personnel de service ouvre régulièrement l’interaction avec les clients, puis aux différents usages de la carte, et enfin à l’organisation du choix et à l’emploi de catégories ad hoc lors de la prise de commande des plats et des vins. L’enjeu de ce travail est de comprendre l’organisation détaillée des interactions entre personnel de service et clients et ainsi, de souligner leurs caractères fondamental et structurant dans l’expérience de restauration. / Based on a rich array of verbal and multimodal resources, the service is crucial in the organization of the meal at restaurant. Within this study, we are particularly interested in the interactions taking place between service staff and customers. On the basis of a corpus of video recordings realized in natural settings within several restaurants, the empirical analyses have been carried out within a praxeological and interactional perspective. Several interactional patterns within professional practices of service have been identified. These phenomena allow us to underline the importance and the complexity of various multimodal resources implemented by the participants in the organization and the coordination of their activities. This study is interested first of all in the practices by which service staff opens regularly the interaction with customers, then in the various uses of menu, and finally in the organization of the choice and the use of ad hoc categories during the order-taking of dishes and wines. The issue is to understand the detailed organization of the interactions between service staff and customers and so, to underline their fundamental and structuring character for the dining experience.