En 2011, l’Agence de la santé et des services sociaux de Montréal (ASSSM), en partenariat avec les Centres de santé et services sociaux (CSSS) de la région, a coordonné la mise en œuvre d’un programme de prévention et de prise en charge intégré sur le risque cardiométabolique. Ce programme, s’inspirant du Chronic Care Model et s’adressant aux patients atteints de diabète et d’hypertension artérielle, est d’une durée de deux ans et comporte une séquence de suivis individuels avec l’infirmière et la nutritionniste, de cours de groupe et de séances d’activité physique. L’objectif de ce mémoire est d’évaluer, à l’aide d’un devis quasi-expérimental, l’impact de la variation dans l’implantation de certains aspects du programme dans les six CSSS participant à l’étude sur les résultats de santé des patients. Cinq aspects du programme ont été retenus : les ressources, la conformité au processus clinique prévu dans le programme régional, la maturité du programme, la coordination interne au sein de l’équipe de soins et la coordination externe avec les médecins de 1re ligne. Des analyses de différence de différences, incluant des scores de propension afin de rendre les groupes comparables, ont été effectuées dans le but d’évaluer l’influence de ces aspects sur quatre indicateurs de santé : l’hémoglobine glyquée, l’atteinte de la cible de tension artérielle et l’atteinte de deux cibles d’habitudes de vie concernant la répartition des glucides alimentaires et la pratique d’activité physique. Les résultats indiquent que les indicateurs de santé sélectionnés se sont améliorés chez les patients participant au programme et ce, indépendamment des variations dans son implantation entre les CSSS participant à l’étude. Très peu d’analyses de différence de différences ont en effet relevé un impact significatif des variables d’implantation étudiées sur ces indicateurs. Les résultats suggèrent que les effets bénéfiques d’un tel programme sont davantage tributaires de la prestation des interventions auprès des patients que d’aspects organisationnels liés à son implantation. / In 2011, the Agence de la santé et des services sociaux de Montréal (ASSSM), in partnership with the Health and social service centres (CSSS) of the region, coordinated implementation of an integrated and interdisciplinary program for prevention and management of cardiometabolic risk. The program, based on the Chronic Care Model and designed for patients with diabetes and hypertension, consists of a two-year sequence of individual follow-ups with a nurse and a nutritionist, group classes and physical activity sessions. The objective of this master’s thesis is to assess the impact of variations in implementation of some aspects of the program in the six CSSS participating in this study on patients’ health outcomes. Five aspects of implementation have been selected: resources, conformity to the clinical process proposed in the regional program, maturity of the program, internal coordination within the CSSS team and external coordination with primary care physicians. Analysis of difference in differences, including propensity scores that make the groups comparable, have been calculated to assess the impact of those aspects on four health outcomes: glycated hemoglobin, reaching the blood pressure level target and reaching two targets of lifestyle habits regarding the distribution of dietary carbohydrates and the practice of physical activity. The results show that the program yielded expected effects in regard to patients’ selected health outcomes, regardless of implementation variations among the studied CSSS. Indeed, few analysis revealed a significant impact of the implementation variables on those outcomes. Results suggest that beneficial effects of this program depend more on services provided to patients than on specific organisational aspects of its implementation.

Cette étude de cas vise à comparer le modèle de soins implanté sur le territoire d’un centre de santé et des services sociaux (CSSS) de la région de Montréal aux modèles de soins en étapes et à examiner l’influence de facteurs contextuels sur l’implantation de ce modèle. Au total, 13 cliniciens et gestionnaires travaillant à l’interface entre la première et la deuxième ligne ont participé à une entrevue semi-structurée. Les résultats montrent que le modèle de soins hiérarchisés implanté se compare en plusieurs points aux modèles de soins en étapes. Cependant, certains éléments de ces derniers sont à intégrer afin d’améliorer l’efficience et la qualité des soins, notamment l’introduction de critères d’évaluation objectifs et la spécification des interventions démontrées efficaces à privilégier. Aussi, plusieurs facteurs influençant l’implantation d’un modèle de soins hiérarchisés sont dégagés. Parmi ceux-ci, la présence de concertation et de lieux d’apprentissage représente un élément clé. Néanmoins, certains éléments sont à considérer pour favoriser sa réussite dont l’uniformisation des critères et des mécanismes de référence, la clarification des rôles du guichet d’accès en santé mentale et l’adhésion des omnipraticiens au modèle de soins hiérarchisés. En somme, l’utilisation des cadres de référence et d’analyse peut guider les gestionnaires sur les enjeux à considérer pour favoriser l’implantation d’un modèle de soins basé sur les données probantes, ce qui, à long terme, devrait améliorer l’efficience des services offerts et leur adéquation avec les besoins populationnels. / The purpose of the present study was to compare the care model of one Montreal local territory to the stepped-care model and to investigate factors influencing the implementation of this model. A qualitative case-study approach was employed involving 13 semi-structured interviews with services providers and managers from primary and specialist mental healthcare. Results showed that the hierarchical care model in place in this territory is compared in several points with the stepped-care model. However, some elements of these models have to be integrated to improve efficiency and quality of care, including the introduction of objective evaluation criteria and the specification of evidence-based interventions. Furthermore, some factors influenced the implementation of this hierarchical care model. Thus, the presence of collaborative working and learning strategies were identified to be a key condition. However, some elements must be considered to facilitate its success like the standardization of the referral criteria and process, the clarification of the mental health guichet d’accès (centralized access point) roles and the general practitioners' adherence to the care model. In conclusion, the use of the reference and analysis frames of this study may guide managers on issues to be considered to support the implementation of an evidence-based care model which may facilitate mental healthcare efficiency and its adequacy with the population needs.

Management of the Patient´s Role Conflict Exploiting C. Roy Nursing Care Model Any change in health state of a man, who represents a holistic unit, is a stresful situation, to which he/she has to respond to accommodation changes. An irreversible change becomes a stigma for an individual. It changes or affects his actual way of life and often leads to changes in value scale of personality and may end in a role conflict. A nurse´s role becomes irreplaceable because she is the person who gives direction to nursing care, works with instigations, support them or suppress them. Ideal care should complete an idea of individual attitude to a patient to support and make the adaptation easy to his full-value and satisfied life. My diploma work is intented on using the C. Roy Nursing Care Model, on an adequate adaptation achievement of a client, on prevention of a role conflict. In the theoretic part we write about personality problems interaction and problems of setting during the role implementation influenced by irreversible changes. We studied the C. Roy model and its importace when it is used in a prevention of a role conflict with clients with irreversible changes. In the practical part we made up nursing documentation according to the C. Roy and asked nurses´ opinions because they worked with the documentation. Next we concentrated on nursing diagnoses evaluation of patients with irreversible changes in adaptation systems: self {--} concept, self confidence, role playing and interdependence. Then we concentrated on improving the quality of an adaptation level and clients´ satisfaction. The goals of the work: 1. Using the C. Roy Nursing Care Model for prevention of a role conflict in clients with irreversible changes- in a primary, secondary and tertiary role sphere. 2. To evaluate client´s roles before his affection. 3. To find out client´s adaptation level. We conducted a quasiexperiment and interview in the Regional Hospital Příbram and the Hořovice Hospital. We asked 10 clients. The goals of our work were achieved. We hope that our work may help to increase quality of nursing care given to clients with irreversible changes.

The Diploma thesis is focused on the application of the psychobiographic care approach in the Home Palata. The main aim of the thesis is to conduct a survey and demarcate the role of social workers in social services during work with the psychobiographic care model, if they are cooperating with each other in this area and how they perceive this model. The empiric part is the mainstay of this thesis; it is constituted of interviews with workers in social services and with social workers as well. They use the psychobiography in the Home Palata while providing care. Suggestions how to maintain the care in this profession and recommendation for the general public and colleagues in different organizations are the results of this thesis. The thesis refers to the importance of care application in accordance with the psychobiographic model in long stay social services because it brings completely new perspective of the human. The general view of the human soul is connected with the live story.

Made available in DSpace on 2011-05-04T12:42:05Z (GMT). No. of bitstreams: 0 Previous issue date: 2009 / O Programa Saúde da Família (PSF) foi implantado no Brasil em 1994, sendo creditada a ele a possibilidade de transformar o modelo assistencial, hopitalocêntrico e curativo. Desafio que é marcado pela influência da racionalidade biomédica nas práticas, valores e saberes dos trabalhadores, e os limites que ela impõe a essa proposta. O objetivo deste estudo foi co-analisar, a partir do arcabouço conceitual da ergonomia da atividade,ergologia e clínica da atividade, a atividade desenvolvida por trabalhadores do PSF, buscando compreender as condições e as formas de organização do trabalho em que amesma acontece, bem como a produção de normas, saberes e valores na atividade. Para isso, optamos por utilizar uma adaptação de duas propostas metodológicas: a instruçãoao sósia e a auto-confrontação cruzada. A pesquisa foi realizada junto a médicos enfermeiros e agentes comunitários de saúde de uma unidade básica de saúde no município de Vitória, ES. Percebemos que os trabalhadores de saúde do PSF têm que lidar todo o tempo com o debate de normas e valores referentes ao modelo tradicional biomédico e ao novo modelo proposto pelo SUS. O trabalho no PSF carrega o desafio de romper com práticas sedimentadas, ainda hegemônicas na formação e nos serviços. A aproximação da realidade dos usuários, inseridos em seu território, inerentes ao trabalho no PSF, faz com que as questões sócio-econômicas tomem de assalto os encontros entre os trabalhadores e usuários, expondo as limitações das práticas tradicionais e convocando à produção de novos modos de agir. Essa dimensão dramática dos usos de si no trabalho é potencializada diante das contradições e inconsistências desse período de transição modelar. Ao final, consideramos que poucos subsídios materiais e / ou simbólicos são disponibilizados aos trabalhadores para a inclusão destas multiplicidades e a produção do cuidado, que a fragilidade dos instrumentos e do patrimônio para agir em congruência com o novo modelo exige dos trabalhadores uma mobilização intensa para realizar as atividades sem recorrer às práticas referentes ao modelo biomédico. Por outro lado, constatamos também a produção incessante de saberes pelos trabalhadores para lidarem com essas novas situações de trabalho e a potencialidade das mesmas para produzir rupturas e inflexões nos serviços, assim como para contribuir com a construção de novas estratégias de formação. / The PSF (Family Health Program) was implanted in 1994. It was believed that it was able to change the healing hospital centered care model. This challenge is highlighted by the biomedical rationality influence in the practice, values and workers’ knowledge. It can also be mentioned the limits imposed by the proposal. This study aimed coanalyze PSF how the workers developed their activities according to the perspective of activity ergonomic, ergology and Activity Clinic. It seeks for information on how the program works analyzing the conditions and the work organization. It also pursues the production of rules, knowledge and activity values. In order to be successful, we used two methodological proposals, but adapted to our needs: The instructions for the double approach and the crossed self-confrontation. The research was developed with physicians, nurses and also with community health agents, all of them from a basic health unit in Vitória, ES Brazil. We noticed that PSF workers must deal with rules and values presented in the previous biomedical model and also with the ones present in the latest model. The PSF worker is challenged into breaking this old practice, still present in the training and in the services. As close as it gets to the reality of the PSF users, the social economical issues make the limitations more visible. That is why new ways of dealing with the situation are needed. This self use dramatic reality becomes more apparent through the contradictions and inconsistencies of this changing period. We concluded that few aids are available to the PSF workers in order to include this multiplicity. An intense mobilization is necessary in order to make the practice working not following the biomedical model. On the other hand, we noticed that these new working conditions led the PSF workers into new formation strategies.

Submitted by Cláudia Bueno (claudiamoura18@gmail.com) on 2016-09-12T13:17:35Z No. of bitstreams: 2 Dissertação - Loreta Marinho Queiroz Costa - 2016.pdf: 2479228 bytes, checksum: 01217c18f2c2afc5fc3a415e2b74f9c6 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Cláudia Bueno (claudiamoura18@gmail.com) on 2016-09-12T13:18:43Z (GMT) No. of bitstreams: 2 Dissertação - Loreta Marinho Queiroz Costa - 2016.pdf: 2479228 bytes, checksum: 01217c18f2c2afc5fc3a415e2b74f9c6 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2016-09-12T13:18:43Z (GMT). No. of bitstreams: 2 Dissertação - Loreta Marinho Queiroz Costa - 2016.pdf: 2479228 bytes, checksum: 01217c18f2c2afc5fc3a415e2b74f9c6 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2016-01-21 / Considering the magnitude and incidence of chronic diseases in the current Brazilian epidemiological profile and the need to establish the Care Networks Health - RAS in the SUS as a response to chronic conditions, but that meet at the same time to acute conditions and acute exacerbation of chronic conditions this work is an intervention proposal within the service organization, which aims to develop Logic Model of Patient care Network with Chronic Kidney disease - DRC, seeking to ensure continuity and comprehensiveness of care.Logical Model is a methodological resource to explain program structure results-oriented, is Basically a systematic and visual way to present and share the understanding of the relationship between the resources available to the programmed actions and changes for results expected to achieve. Used - in the structure of the Logical Model guidelines and criteria defined in ministerial orders on the topic and the principles of Care Model to Chronic Conditions - MACC, designed to be applied in the SUS. The results presented contextualize the situation of Chronic Terminal Renal Disease (ESRD) in Goiás from December 2009 to 2013; describe the Nephrology Assistance Network of High Complexity available in Goiás / 2015 and bring the logical model of the Individual Care Network with Chronic Kidney Disease, CKD, to be operationalized in care line of logic, in order to maintain renal function, and when the inexorable progression is the slowness in speed loss of renal function. His final presentation consists of two parts: the first, the logical model of care to the population, and the second, the logical model of the operational structure of the RAS that despite being separated, constitute a single instrument in the network forming process. It is hoped that this work contribute to the process of planning and implementation of the Care Network Patient with Chronic Kidney Disease - DRC, the health system response to a chronic condition. / Considerando a magnitude e a relevância das doenças crônicas no atual perfil epidemiológico brasileiro e a necessidade de se estabelecer as Redes de Atenção à Saúde - RAS no SUS como resposta às condições crônicas, mas que atendam ao mesmo tempo às condições agudas e agudização das condições crônicas, este trabalho trata de uma proposta de intervenção no âmbito da organização dos serviços, que objetiva desenvolver Modelo Lógico da Rede de Atenção ao Paciente com Doença Renal Crônica - DRC, buscando a garantia da continuidade e integralidade da atenção. Modelo Lógico é um recurso metodológico para explicitar estrutura de programa orientado para resultados, basicamente é uma maneira sistemática e visual de apresentar e compartilhar a compreensão das relações entre os recursos disponíveis para as ações programadas e as mudanças por resultados que se espera alcançar.Utilizou-se, na estruturação do Modelo Lógico, as diretrizes e critérios definidos em portarias ministeriais referentes ao tema e os princípios do Modelo de Atenção às Condições Crônicas - MACC, idealizado para ser aplicado no SUS. Os resultados apresentados contextualizam a situação da Doença Renal Crônica Terminal (DRCT) em Goiás nos meses de dezembro de 2009 a 2013; descrevem a Rede de Assistência em Nefrologia de Alta Complexidade disponível em Goiás/2015 e trazem o Modelo Lógico da Rede de Atenção da Pessoa com Doença Renal Crônica - DRC, a ser operacionalizada na lógica da linha de cuidado, visando a manutenção da função renal, e quando a progressão é inexorável, a lentificação na velocidade de perda da função renal. Sua apresentação final é formada por duas partes: a primeira, o modelo lógico de atenção à população, e a segunda, o modelo lógico da estrutura operacional da RAS que, apesar de estarem separados, constituem-se num instrumento único no processo de conformação de rede. Espera-se com este trabalho contribuir no processo de planejamento e implantação da Rede de Atenção ao Paciente com Doença Renal Crônica - DRC, resposta do sistema de saúde a uma condição crônica.

Background: Diabetes mellitus (DM) affects more than 29.1 million Americans. Standardized clinical practice guidelines recommended by regulatory healthcare agencies are the standard of care for diabetic patients and must be adhered to by healthcare professionals providing care. Purpose: The purpose of this quality improvement project was to identify Centers for Medicare and Medicaid Services’, Joint Commission on Accreditation of Healthcare Organization’s, and other professional healthcare organizations’ guidelines for nurses’ knowledge of evidence-based discharge practices; determine level of nurses’ knowledge on evidence-based discharge practice process; develop a quality improvement plan, including development of an evidence-based guideline for diabetic discharge instructions; present guideline to stakeholders; implement the guideline in fall of 2017; and evaluate nursing compliance with the guideline at a for-profit adult care hospital in South Florida. Theoretical Framework: The chronic care model was utilized as the framework. This model has been used for improving practice and preventing many chronic illnesses. Methods: Two quantitative nonparametric descriptive designs were used, the Wilcoxon signed- rank test and a paired t test. An online demographic survey and pre- and posttest surveys were administered to determine nurses’ knowledge of diabetes discharge guideline practices. The Appraisal of Guidelines for Research and Evaluation II (AGREE II) evaluation tool evaluated the guideline, and data were analyzed with Wilcoxon and paired t tests. Results: A statistically significant difference was found in the pre-posttest survey responses for question 5 (p=0.046 Wilcoxon; p=0.041t test), and question 13 (p= 0.022 Wilcoxon; p=0.018 t test), indicating improvement. With the AGREE II tool, the multidisciplinary team evaluated the guideline at 100%, and 76% of Advanced Practice Registered Nurses (APRNs) and Registered Nurses (RNs) demonstrated compliance with guideline use. Conclusion: A standardized diabetic discharge guideline incorporated into the hospital’s discharge process provided APRNs and RNs with tools for educating and providing diabetic patients for increase in quality of life after discharge. The guideline was recommended by the administrative team for continued use throughout the hospital. Implementation of an evidence-based standardized diabetic discharge guideline to promote nurses’ adherence results in effective nursing practices and an informed patient population.

Les systèmes de santé accordent une attention croissante au point de vue des usagers dans l’organisation de l’offre de soins. L’instauration d’une offre de soins sensible aux besoins et préférences des patients constitue un enjeu majeur de qualité et d’efficacité des soins. Ce travail analyse le point de vue des patients pour l’offre de soins de médecine générale en utilisant différentes méthodes permettant d’obtenir des informations complémentaires en termes d’expérience de soins, de satisfaction, d’importance ou encore de préférences. Il s’agit des méthodes Delphi, de classement du meilleur au pire et de révélation des préférences par les choix discrets. Ces méthodes sont appliquées sur deux échantillons : en population générale pour la première et chez des patients poly-pathologiques pour les 2 autres afin d’identifier les principaux enjeux actuels et à venir de la réorganisation de l’offre de soins de médecine générale du point de vue des patients. Les résultats montrent le rôle central de la relation médecin-patient et plus particulièrement de l’échange d‘informations entre le médecin et le patient. Cependant une relation médecin-patient de qualité ne doit pas pour autant être réalisée au détriment de la qualité technique du soin et de la coordination de la prise en charge du patient. Ce travail montre également l’importance de prendre en compte l’expérience de soins des patients lors de l’analyse de leur point de vue, et plus particulièrement de leur disposition au changement. L’évaluation systématique et régulière des préférences des patients en pratique quotidienne peut permettre d’améliorer la communication médecin-patient ainsi que le contenu de l’offre de soins du point de vue des patients. / The healthcare systems are paying a great interest to the patients’ perspective for the organization of health care provision. Healthcare system which is accountable and responsive of patients’ needs and preferences is a major issue for the quality and efficiency of care. In this thesis, we analyze the views of patients for the supply of GP care in using different complementary methods about patients’ experience, satisfaction, importance or preferences. These methods are applied to a sample of patients in GP and to a sample of chronically ill patients in order to identify current and future major issues for the reorganization of GP care from the patients’ perspective. The results show the main role of the doctor-patient relationship and especially of the information exchange between doctor and patient and between patient and doctor. However the quality of the doctor-patient relationship is not enough. The technical quality of care (i.e. thoroughness) and the coordination are of high importance for patients. This work highlights that it is necessary to take into account the patients’ experiences in the analysis of their perspective (e.g. preferences) to fully and appropriately understand the results, especially in terms of willingness to change. The systematic and regular screening of patient preferences in daily GP practice can improve the doctor-patient communication and the content of the provision of care from the perspective of patients.

Text in English with questionnaire in Amharic / Purpose: The purpose of the study was to evaluate the effectiveness of the tuberculosis directly observed treatment, short-course (DOTS) strategy with respect to patient centeredness and satisfaction, and propose a model in support of the DOTS strategy in Addis Ababa, Ethiopia. Method: The study was conducted in Addis Ababa, Ethiopia using a mixed-method approach. An interviewer-administered questionnaire was used to collect quantitative data from 601 randomly selected TB patients who were on TB treatment followup in 30 health facilities.Three focus group discussions were conducted with 23 TB experts purposefully selected from 10 sub-city health offices and health bureau. Moreover, telephonic interviews were conducted with 25 defaulted TB patients who had been attending TB treatment in the health facilities. The quantitative data were described using mean, median, percentage and frequencies. Logistic regression and exploratory factor analysis were used to extract associated factors using SPSS version 21 software. Thematic analysis was used for qualitative data analysis. Deductive and inductive reasoning was used to propose a descriptive model with substantiating literatures. Findings: Of the 601 TB patients included, 40% of them perceived they had not received a patient-centred TB care (PC-TB care) with DOTS strategy. Gender (AOR=0.45, 95%CI 0.3, 0.7), good communication (AOR=3.2, 95%CI 1.6, 6.1), treatment supporter (AOR=3.4, 95%CI 2.1, 5.5) were associated with the perceived PC-TB care. Thirty-seven percent of TB patients were following their TB treatment with feeling of dissatisfaction with DOTS strategy. Gender (AOR=2.2; 95%CI 1.3, 3.57), place of residence (AOR=3.4; 95%CI 1.6, 7.6), presence of symptoms (AOR=0.6, 95%CI 0.40, 0.94) and treatment-supporter (AOR=4.3, 95%CI 2.7, 6.8) were associated with satisfaction of TB patients. TB experts and defaulted TB patients pointed out that DOTS strategy is not providing comprehensive PC-TB care except the provision of facility choice where to follow during initiation of the treatment. DOTS delivery system inflexibility, loose integration, HCPs’ characteristic, communication skill and motivation and the community awareness were explored factor with patient centeredness of DOTS. DOTS delivery system, incompatible of diagnosis and patient beliefs were the identified categories to default. The proposed PC-TB care model core constructs are patient, community, health care providers, health care organisation and TB care delivery system. The core constructs are directed by policy and monitoring and evaluation components. Conclusion: DOTS strategy is limited to provide fully integrated PC-TB care and did not provide full satisfaction to TB patients. Therefore, a support that makes the TB care patient-centred are important and the proposed PC-TB care model needs to be tested, practiced and evaluated for its performance toward increments of patient centeredness of TB care. / Health Studies / D.Litt. et Phil. (Health Studies)

South Africa has been affected both economically and socially by HIV/AIDS. The South African government has put policies in place to support people infected and affected by HIV/AIDS and to ensure that they are not discriminated against. Many children have lost either one or both parents to this pandemic. The purpose of this research study was to explore community-based care for HIV/AIDS orphans. The research question for the study was: “What are the key components of community-based care for HIV/AIDS orphans?” The objectives for this study were as follows: -- To conceptualise community-based care for HIV/AIDS orphans. -- To determine the directions and limitations with regard to community-based care within the current policy framework for caring for children infected and affected by HIV/AIDS. -- To identify the components of Heartbeat’s model for community participation for community-based care of HIV/AIDS orphans. -- To determine the key components for effective community-based care in the care of HIV/AIDS orphans, to serve as guidelines for a sustainable community-based care model for these children. This was an exploratory study. The researcher made use of a case study, which is a type of a qualitative research strategy. Twenty HIV/AIDS orphans, six caregivers and one volunteer were interviewed and a semi-structured interview schedule was used to gather data. Some of the key findings for this study were the significance of community participation, care and support in the placement of HIV/AIDS orphans which guided the key components for sustainable community-based care for HIV/AIDS orphans. The study identified specific challenges in getting communities to participate in the care and support of HIV/AIDS orphans. The study made the following recommendations based on the research findings: -- The revision of policies and guidelines addressing children infected and affected by HIV/AIDS. -- The drafting and implementation of monitoring and evaluation mechanisms for community-based care for HIV/AIDS orphans. -- The Government’s involvement in pledging more resources for HIV/AIDS orphans. / Dissertation (MSD (Social Development and Policy))--University of Pretoria, 2007. / Social Work and Criminology / unrestricted