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La tesi analizza l’industria dell’ospitalità in ottica Trasformative Service Research (TSR). Nella prima parte si concentra sul caso dell’Albergo Diffuso studiando come esso influenzi positivamente il benessere individuale e collettivo di tutti gli attori coinvolti. Allo stesso tempo si tiene in conto di eventuali effetti negativi derivanti dalle attività dell’hotel. Il risultato è l’Enhancing Transformative Factors’ Framework dove si evidenziano i fattori che aiutano l’Albergo Diffuso ad avere un effetto trasformativo sugli attori coinvolti. Nella seconda parte della tesi si prende in considerazione il caso del Green Hotel e si studia come il soggiorno presso tale struttura eco-sostenibile influenzi le abitudini sostenibili degli ospiti. Il risultato è una Transformative Travel Experience che evidenzia come il soggiornare presso l’hotel influenzi a seconda della durata del soggiorno, le abitudini sostenibili dei clienti che muteranno i loro comportamenti tornati alla loro routine. Nell'ultima parte della tesi si considera il caso delle charities o enti di beneficenza operanti nel settore ospitalità. L’obiettivo è studiare come questi enti attivino un processo trasformativo in ottica Service Ecosystem sulle persone da loro supportate. Il risultato è il Transformative Service Ecosystem che descrive come tali persone vengono riabilitate socialmente con il conseguente miglioramento del loro benessere psico-fisico. / The thesis analyses the hospitality industry from a Transformative Service Research (TSR) perspective. In the first part, it focuses on the case of the Albergo Diffuso studying how it positively affects the individual and collective well-being of all actors involved. At the same time, negative effects deriving from the hotel’s activities are taken into account. The result is the Transformative Factors’ Framework, which describes the factors that have a transformative effect on the actors involved. In the second part, the case of the Green Hotel is taken into account and we study how the stay at the eco-hotel influences the sustainable habits of the guests. The result is a Transformative Travel Experience that highlights how staying at the hotel influences the sustainable habits of customers who change their behaviour depending on the length of their stay, once back to their routine. In the last part, we consider the case of Charities operating in hospitality. The goal is to study how these organisations activate a transformative process on the people they support from a Service Ecosystem perspective. The result is the Transformative Service Ecosystem, which describes how such people are socially rehabilitated with the consequent improvement of their psychophysical well-being.

LLM / Department of Mercantile Law / Scholarship on the subject of Corporate Social Responsibility (CSR) highlights its four components: economic, legal, ethical and philanthropic responsibility. In South Africa, while the economic, legal and ethical components of CSR are regulated and attract punitive measures for erring corporations who fail to adhere to such demands, the application of the philanthropic aspect of CSR is problematic. The application of philanthropic responsibility suffers normative, institutional and accountability deficiencies in South Africa. Hence, corporations do not conscientiously direct philanthropic responsibility towards achieving core socio-economic needs of their host communities. In the light of international human rights standards relevant to CSR, this research attempts to examine domestic laws which regulate the practice of CSR in South Africa and advance how the philanthropic aspect of CSR can be developed to achieve the realisation of socio-economic rights, in particular, the rights to access to health care, water and social security, education, housing and clean environment. The argument is made that through the formulation and application of an appropriate legal framework, philanthropic CSR can play a contributory role to the realisation of socio-economic rights recognised under the 1996 South African constitution. The implications are that in appropriate cases socio-economic rights do not only bind the state and consequently apply to the "vertical" relationship between individuals and the state, but could also apply "horizontally", in respect of the relationship between private entities. This is a controversial issue and its full implications have not yet been resolved.

This thesis focuses on the Afrikaans Christian Women's Organisation (ACVV), placed within the context of Afrikaner nationalist activity, and traces the variety of ways in which white, Afrikaans, middle-class women sought to construct a racially exclusive 'Afrikaner' people. Stereotypical portrayals of Afrikaner women as passive followers of an ideology constructed by men are challenged. The gendered construction of nationalism is initially examined by tracing the transition from a religious, evangelical, late nineteenth century gender discourse to an increasingly explicit Afrikaner nationalist discourse in the early twentieth century. The ACVV participated in the construction of a popular Afrikaner nationalist culture that portrayed Afrikaans women as mothers of the people or volksmoeders. The first ACVV leaders were acutely aware of the 'New Women' who abandoned conventional notions of femininity - they tried to construct a public, political identity for Afrikaans women that met the challenges of the 'modern' world, yet remained true to Afrikaner 'tradition'. The ACVV sought to fashion Afrikaans whites into 'Afrikaners' through philanthropic activity. At first, this was especially true of rural branches, but from the early 1920s, Cape Town's ACVV also responded to the growing influx of 'poor whites' by focusing specifically on social welfare work. One particular concern was the danger that women working together with blacks posed for the volk. Research on the ACVV's philanthropy is complemented by a study of the lives of landless and impoverished whites in the Cape countryside and Cape Town. Archival material and 'life history' interviews are used to explore the working lives of white, Afrikaans-speaking women who moved from rural areas to Cape Town during the 1920s and 1930s. Complex and contradictory strands made up the private and political lives of female Afrikaner nationalists. During the 1920s, they sought to create a political role for themselves by constructing a 'maternalist', nationalist discourse that articulated the notion of separate spheres for men and women -but extended vrouesake (women's issues). In many ways these were conservative women - yet they adjusted, even challenged, conventional gender roles in Afrikaans communities. In the 1930s, the four provincial Afrikaans women's welfare organisations sought to shape state-subsidised social welfare programmes. The ACVV and its sister organisations had increasingly fraught dealings with Afrikaner nationalist men in the state and church. who did not share the women's vision of female leadership in social welfare policy.

Chapter one: The influence of charitable activity on Indigenous communities’ well-being and other socio-economic outcomes Hitherto and within the Canadian context, no one has investigated the role played by the charitable sector on the economic well-being for “on-reserve” First Nations and Inuit communities. On the one hand, Indigenous peoples face longstanding and complex social problems and economic hardships. On the other hand, there are charities which provide public goods and services and benefits to communities by helping to fill needs. This is the first study to examine how the presence of charities may affect some measurable socio-economic outcomes of Indigenous communities and their people, by triangulating data from multiple sources: administrative data from the Canada Revenue Agency (CRA) on registered charities, the 2001 and 2006 Census Surveys, the 2011 National Household Survey and the Community Well-Being (CWB) Index developed by the Aboriginal Affairs and Northern Development Canada (AANDC). My findings indicate that having access to at least one charity is associated with increases in a community well-being measure of 3 points on a 100-point scale, in household income (5.1%) and in individual’s wages (6.9%). When the number of charities increases in a reserve by one unit, the CWB rises by 1.1 points (on the 100-point scale), household income by 2.7%, individuals’ total income by 1.9% and individuals’ wages by 3.4%. Chapter two: Government funding to Indigenous charities The government is an important revenue source for charitable organizations in Canada. Big differences in public funding can be observed across registered charities that serve Indigenous peoples and all other registered charities. Using charitable organizations’ tax returns, the T3010 Registered Charity Information Return for the years 2003 to 2017 I investigate these government-funding patterns. I test different hypothesis on financial support from government sources by discerning first between Indigenous and non-Indigenous charities, and second between Indigenous charities on reserve and off reserve. I also analyze the relationship between the funding across levels to see if one level of government funding is contingent on other levels. The results of my study point to a higher likelihood of Indigenous charities receiving government support as compared to non-Indigenous charities, with a 24% increase in the predicted probability of funding. Indigenous charities on reserve have a predicted probability of receiving government funding that is almost 17% lower than those off reserve. From the exploration of the link between the three levels of Canadian government funding for Indigenous and non-Indigenous charities two insights emerge. Firstly, the federal government is more likely to support Indigenous charities if they do not receive any other public funds, and the provincial government supports them if they do not get any municipal funding. Secondly, Indigenous charities are more likely than non-Indigenous charities to get both federal and provincial funding, and federal and municipal funding. The comparison between Indigenous charities off reserve and on reserve reveals that the on-reserve ones are less likely to be funded simultaneously by two levels of government. Chapter three: The causal relationship between government funding and donations to Indigenous charities While billions of dollars are donated annually to charitable organizations, relatively modest amounts go to charities that specifically serve Indigenous populations. In comparison to their non-Indigenous counterparts, these charities get fewer private donations, have less fundraising revenue and receive less gifts from other charities. This chapter studies the causal relationship between public funding and these three types of revenues, focusing on the Indigenous charities and distinguishing between on-reserve and off-reserve charities. I use the large T3010 dataset with financial information for over 95,000 registered charities, covering a 15-year period from 2003 to 2017. The estimation and identification strategy relies on novel instruments using a 2SLS model. The results indicate a crowding out effect of public funding on donations for Indigenous charities; I also find evidence that the level of government funding matters. With the preferred instrument, a one dollar increase in government funding crowds out seven cents of private contributions; the three levels of federal, provincial and municipal funding decrease private donations by 15, 6 and 46 cents respectively. Government funding negatively affects fundraising effort and gifts from other charities. For every dollar in public support the former decreases by one to seven cents and the latter by three to 12 cents. These reductions imply an economically substantial effect on charities’ revenue. Little evidence is found that government grants impact differently Indigenous charities on reserve compared to those off reserve. The area and programs in which charities operate matter though, which is critical for how governments structure grants to Indigenous charities.

This thesis focuses on Catholic Charities (Hereafter CC), a non-profit agency that provides pregnancy and adoption support to families in times of crisis. Research and agency data reflect a positive association between the amount of time clients engage in services and the resolution of crises. Both theoretically and empirically, a key determinant of the depth and breadth of clients' engagement with both for-profit and non-profit services is their satisfaction with such services. In 2009-2010, CC's in-house, client surveys reported a decreasing level of client engagement with services. One clear trend was that clients discontinued services after thirty days or less. Against this trend, CC aims to provide social services for an extended period of time (i.e. longer than thirty days) in order to insure that clients have fully recovered from crises. In order to understand possible reasons for clients' low or short engagement rates, this thesis analyzes clients' satisfaction with CC services. Using a grounded-theory approach, twenty semi-structured interviews with former and current CC clients were analyzed for communication-based themes involving clients' satisfaction with services. Four macro-themes emerged: (1) Positive Caseworker Personality, (2) Feeling Emotionally Supported, (3) Feeling Helped, and (4) Positive Counseling Environment. Findings have implications for both theories of satisfaction and the offering and practice of CC services.

Indiana University-Purdue University Indianapolis (IUPUI) / To take at face value the current enthusiasm at the idea of marshaling science to end human social ills such as global poverty, one could easily overlook the fact that one hundred fifty years prior people were making strikingly similar claims as part of a broad movement often referred to as “scientific charity” or “scientific philanthropy”. The goal of this dissertation is to contribute to our knowledge of the scientific charity movement, through a retrieval of the morally weighted language used by reformers and social scientists to justify the changes they proposed for both public and private provision of poor relief, as found in the Proceedings of the Annual Assembly of the National Conference of Charities and Corrections (NCCC). In essence I am claiming that our understanding of the scientific charity movement is incomplete, and can be improved by an approach that looks at scientific charity as a species of moral language that provided ways to energize the many disparate and seemingly disconnected or even contradictory movements found during the period under study. The changes enacted to late 19th century philanthropic and charitable structures did not occur due to advances in a morally neutral and thus superior science, but were born along by a broad scale use of the language of scientific charity: an equally moral yet competing and eventually more compelling vision of a philanthropic future which held the keys to unlock the mysteries of poverty and solve it once and for all. When viewing scientific charity as something broader than any particular instantiation of it, when pursing it as a set of languages used to promote social science’s role in solving human problems by discrediting prior nonscientific attempts, one can begin to see that the reformist energies of late 19th century social thinkers did not dissipate, but crystalized into the set of background assumptions still present today.

Indiana University-Purdue University Indianapolis (IUPUI) / A significant literature gap exists in our understanding of the motivating mechanisms for creation of foundations by philanthropists, a rapid paradigm shift that is occurring in many countries. This study aims to address the literature gap by discovering Chinese entrepreneurs' heterogeneous responses to the conditions that may lead to creation of their own foundations. Adopting the institutional entrepreneurship theory, which examines agency/change in breaking from an old institution, the researcher tested and operationalized four major factors derived from the institutional entrepreneurship theory--i.e. conflict, heterogeneity, institutional logic, and power--to account for the behavioral change. Through investigating 209 wealthy Chinese entrepreneurs from the 2003-2004 Top 100 Philanthropists List produced by the Hurun Research Institute, utilizing the event history analysis method, the study discovered that among the four factors only heterogeneity resulting from strategic industry intersection and the entrepreneurs' political power are the antecedents of their creation of foundations. Other factors--such as conflict, heterogeneity resulted from civil network, and institutional logic--were not relevant in this study. These results suggest that Chinese entrepreneurs who benefit from their improved political and social standing and increased capital are also making endeavors to take initiatives to contribute to the social and economic well-beings in the social areas that the entrepreneurs' industry intersect heavily. This study enriches our understanding of the creation of foundations from entrepreneurs' contextual background in an emerging market. The empirical validation of the antecedents of behavior change and civic leadership innovation also provides practical implications for policy-makers, philanthropy advisers, and nonprofit leaders.

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