The purpose of this study was to examine the effectiveness of the Civil Service Reform Act of 1978 on the federal civil service through the establishment of the Merit Systems Protection Board. The Civil Service Reform Act of 1978 was designed to correct many of the abuses which existed under the Civil Service Commission related to appeals procedures and inefficiency within the federal government. The majority of data collected for this study were obtained from the Dallas field office of the Merit Systems Protection Board, which covers approximately 275,000 federal employees in a five-state area. Additional data, related to all of the regional field offices of the Merit Systems Protection Board, were obtained from Washington, D.C. Two research tools were used to collect data from the Dallas field office: a questionnaire and a personal interview. Three hypotheses were examined. Hypothesis I stated that the creation of the Merit Systems Protection Board has not given presiding officials any additional authority to handle or decide adverse action cases brought within their jurisdiction. Hypothesis II stated that the length of time needed to process adverse action cases has not decreased since the creation of the Merit Systems Protection Board. Hypothesis III stated that the creation of the Civil Service Reform Act of 1978 has made no difference in the number of adverse action cases brought by federal employees against federal agencies.

Magister Administrationis - MAdmin / This study focused on the developments of Civil Service Reform (CSR) in Mozambique, and the priority issues pertaining to human resources management in the country. This research investigation performed an assessment of the human resources management priorities and its effectiveness in civil service reform in the Government of Mozambique. / South Africa

Thesis (LLM (Public Law))--University of Stellenbosch, 2007. / In order to test whether South African public service fulfills democratic aims and objectives, this study establishes the limits to and extent of the Promotion of Administrative Justice Act 3 of 2000 (the PAJA) in promoting the right to administrative justice as a human right (the RAJAH) and thereby transforming public service delivery. To achieve above aim the background to the entrenched right to administrative justice is analysed through a study of principles underlying administrative justice. Both South African common law and Constitutional systems are analysed against the principles underlying administrative justice. Batho Pele principles contained in the White Paper on the Transformation of the Public Service (WPTPS) are also analysed to find out how the South African Public Administration interprets its constitutional duties and to establish the relevance of these principles to administrative justice principles ensconced in the PAJA. The PAJA is then analysed in order to measure the extent to which it affirms the transformation principles ensconced in the Constitution and coinciding with Batho Pele principles. As the public service is a reflection of democracy in action, the public expects it to be professional, representative and proficient. If it does not fulfil these expectations, this may be interpreted as a fundamental failure of democracy. South African democracy in particular is development oriented because it is based on the Constitution that entrenches among others the right to administrative justice. The right to administrative justice as a development tool urges the public sector to recognise and apply constitutionally recognised procedures and processes in every delivery so that the social status of citizens may be enhanced. Such steps, if effectively followed, signify that the public sector has transformed from bad governance practices of the pre constitutional era where there was no requirement for the observance of individual rights in public service delivery. Failures to the adoption of good governance principles by the public sector show the opposite of the expected standards and signify that the public sector is not yet transformed. In the light of the problems caused by the lack of protection of human rights from abuse by the executive under the common law system of parliamentary supremacy, the constitutional era was expected to have changed the position of South African administrative law drastically through its adoption of the principles underlying administrative justice. To develop insight into the extent of the transformation towards administrative justice that is expected to have occurred in South Africa since the advent of constitutionalism the implementation of the PAJA is evaluated through an examination of a selection of cases that deals with public administration decisions in the area of social assistance as a context in which members of the public are most dependent on effective state administration. As the scope of the study limits the number of cases that can be examined, only the most informative cases on social assistance that relates to the KwaZulu-Natal and the Eastern Cape provinces are analysed. The research finds that public service is not yet transformed and identifies the causal factors. It recommends steps to be followed so that the expected culture from the public sector is attained.

Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009. / As an attempt to usher in a paradigm shift in the way public services are rendered in the new dispensation, Section 195 of the Constitution of the Republic of South Africa, Act No. 108 0f 1996, envisages a Public Administration governed by specific values and principles intended to act as a guide in government‟s endeavours of seeking to provide services impartially, fairly and without bias. According to the supreme law of the country, this could be achieved among other things by responding adequately to the needs of the people and further entrenching the participation of the citizenry in the policy processes of government; thus deepening good governance. Part of the challenge that faces the realization of what the Constitution envisages centres largely around the transformation of public servants sothat they begin to deliver services in a way that puts the citizen first. To this extent government has already responded with a very ambitious Batho Pele program, the implementation of which is intended to effect a turn around in the Public Administration status quo bequeathed by the past, so that it is deliberately focused on the needs of the client. The current section of the thesis is an introduction to the entire work aimed at assessing the levels of implementation of the Service Delivery Improvement Policy of Provincial Government within the Department of Arts Culture and Tourism in KZN.

本研究側重於探索性和描述性的研究，討論英國自一九七九年至二○○二年期間的文官制度改革，藉由對於英國文官制度改革的相關文獻的蒐集、整理及分析，能夠讓所研究的主題輪廓更為清晰，並且系統化地呈現出英國文官制度發展的脈絡與內容。 本研究之範圍，就研究的時間而言，係自一九七九年至二○○二年期間，涵蓋英國二十餘年來歷經柴契爾、梅傑及布萊爾等三位首相所推動及施行的各項文官制度改革活動為主；就研究的對象而言，係以英國文官為研究對象；就研究的主題而言，則以英國文官制度的主要內容為主，包括文官的考選、任用、陞遷、薪給、福利、考績、保障、培訓、退養及撫卹，乃至文官政策、人事機關等相關活動。 本論文之研究目的，在瞭解英國文官改革的背景與內涵、深入瞭解英國文官改革的重大政策變遷以及英國文官制度發展對我國人事制度興革的啟示。本論文第三章及第四章分別先就英國人事管理體制的轉變及中央人事機關的變革，依發展時間序列進行分析，經由對制度的演進及人事決策機制轉變的瞭解，探索英國一九七九年以來文官改革的啟動、發展及轉折的制度系絡及推動機制。 第五章到第八章中，則體察「組織變革」、「強化領導」、「績效課責」及「服務傳送」等英國文官管理重要改革課題，分別就政署的創制、高級文官職位的發展、課責制度的變革及新公共服務改革之發展及其對文官管理的影響進行分析，詳細敘述其政策內涵，同時注重各項人事管理政策與公共治理相關理論間的連結，評估各項政策結果，以及未來可能發展。 最後，則於第九章中，分別就我國近年來所推動相關之人事興革措施，包括核心價值及核心能力、行政法人化、績效管理制度（考績改革及績效獎金制度）、高階文官甄補等，與英國的文官改革經驗進行比較性的對話，並提出未來我國相關制度的改革方向建議。

Made available in DSpace on 2015-12-03T18:32:48Z (GMT). No. of bitstreams: 1 Jesus_de_Lisboa_Gomes_1.pdf: 589571 bytes, checksum: 27a0f82b4b5c7b84aae09afc489ec63f (MD5) Previous issue date: 2005-09-13 / This essay deals with the complexity of the transformations of a public organization in the context of the State Reform in Brail and its relations with strategic management. The essay begins with a theorical review, analizing the evolution process of the State and the Public Service in Brazil, verifying that the Brazilian State has developed, in a interdependent way, the administrative centralization and political authoritarism, resulting in self-centred Public Services, isolated from society. It has become necessary to discuss the main projects of the State Reform in Brazil and to analize the entrepreneurial public administration, founded on a constant directive of the assessment instrument of the public administration. Aiming the verification of this process, a case-study made by a public organization in the Sao Paulo, has been developed. This case-study allows the verification of the high level of complexity of the organization, which operates two complementary organizational structures and apply several management strategies, becoming inovative due to the absence of these processes in traditional public organizations. / Este estudo trata da complexidade das transforma????es de uma organiza????o p??blica no contexto da reforma do Estado no Brasil e suas rela????es com o gerenciamento estrat??gico. O estudo inicia-se com revis??o te??rica, analisando o processo de evolu????o do Estado e do Servi??o P??blico no Brasil constatando-se que o Estado Brasileiro desenvolveu de forma interdependente a centraliza????o administrativa e o autoritarismo pol??tico, resultando em Organiza????es de Servi??os P??blicos auto-referenciadas e isoladas da sociedade. Tornou-se necess??rio discutir os principais projetos da reforma do Estado no Brasil e analisar a proposta de Administra????o P??blica Empreendedora, fundamentada numa diretriz constante do Instrumento de Avalia????o da Gest??o P??blica. Com o objetivo de verifica????o desse processo, desenvolveu-se um Estudo de Caso em uma organiza????o p??blica do Estado de S??o Paulo. Este Estudo de Caso permite constatar o elevado grau de complexidade da organiza????o, que opera duas estruturas organizacionais complementares e aplica diversas estrat??gias de gest??o, caracterizando-se como inovativa pela aus??ncia desses processos em organiza????es p??blicas tradicionais.

M.A. / The effective management of resources is of cardinal importance to ensure the continued existence of an organisation. Within the context of the South African Police Service police officials render a service to their clients on a daily basis, which entails working with people and being in constant contact with people. Their work relates to trauma and problems and involves extensive exposure. As a result of the intense and dynamic nature of the service providers' contact with the community, they expend a lot of energy and suffer emotional exhaustion. Excessive exposure to trauma, a considerable workload regarding dossiers, a poorly functioning judicial system, official red tape in the organisation, frustration at the administrative system and severe staff shortages lead to individual burnout. Burnout in the work environment is a dynamic phenomenon and is assessed as a syndrome. The occupational fatigue syndrome is a distinctly defined reaction which occurs in the human science professions. It is a multidimensional syndrome on account of complex interactions in the work environment. Occupational fatigue is of a progressive nature and manifests itself in various degrees of severity. Police personnel are furthermore subjected to an ongoing process of transformation as a result of political and constitutional changes in the country. Continuous adjustment and constant exposure to trauma and contact with clients lead to exhaustion and decline in productivity.

M.A. / This study aims to determine the role of technology-enhanced learning within the South African Police Service as a medium to bring about effective communication, training and education, and subsequently transformation and realignment of corporate culture. Accordingly, it explores the influence of technology in the modern organisation as well indications of how organisations can conform to the information age. The relation of technology to the South African Police Service is consequently examined with due consideration of the communication and training methods in use. The functioning and compilation of technology-enhanced learning present an understanding of how it relates to the study. Furthermore, based on the evidence of persisting cultures and behaviours, and a perception of ineffectiveness and insufficient training of police personnel, the study determines how such a medium would facilitate transformation in the South African Police Service. The transformation process concentrates mainly on the technical, political and cultural systems of transformation in organisations. The process of awakening, present and future states in the South African Police Service and the setting and attainment of a vision through re-architecturing are discussed. The study argues that related technology-enhanced learning abilities, such as boundarylessness, feedback, participation and networking are essential aspects for transformation. The study also provides the basis for determining the use of technology-enhanced learning as an effective medium in promoting a learning organisation in terms of learning cycles. Related barriers to organisation learning included the aspect of attitudes. The relevance of collectivity as a building block to organisation learning is emphasised. In order to support the effective implementation of such a medium an exposition is given of the management of technology-enhanced learning, including aspects such as innovative-decision processes, implementation, risk assessment and theoretical and technical applications. Mass media theories are studied as part of the teacher/communicator applications for the effective and efficient utilisation of such a medium by both the sender and receiver. Among the concepts covered in the study are needs gratification and the formulation of the content of messages. No communications medium can continue to exist in an organisation without the viewer, client or personnel having a need for it. This led the researcher to undertake a quantitative study of the internal environment of the organisation regarding the use of the current television network POL TV, which serves as a measuring instrument to the adoption and application of technologyenhanced learning, and the levels of training. The conclusion to the study is that the amalgamation and transition processes of the South African Police Service has not yet managed to transform the inherent behaviours of groups of individuals in the organisation. In addition, there is a dire need for the development of personnel skills. The study finds technology-enhanced learning to be a dynamic communications, training and education technology that would facilitate the resolution of many uncertainties amongst personnel and redefine attitudes, beliefs and behaviour. Most importantly, the study concludes that, by means of its interactive, integrated, collective, connective, and boundaryless capability, technology-enhanced learning would bring all structures and people of the organisation together in the collective attainment of organisational vision, mission, goals and objectives. Ultimately, it is argued, the resulting impact of technology-enhanced learning would facilitate the transformation of the South African Police Service and its inherent corporate culture, and enhance service delivery to the community through democratic policing.

Public Administration / M. Admin. (Public Administration)

The dissertation examines the effect of changes since 1994 on the role of the South African Public Service Commission (hereafter referred to as the Commission). Its contention is that the changes since 1994 re-focused the role of the Commission on development and modernisation of public administration practices. The role of the Commission is now confined to monitoring, evaluation, investigation and research. The dissertation finds that the Commission does not have a formal transversal monitoring and evaluation system. The co-operation between the Commission and other oversight bodies (such as the Public Protector and the Auditor-General) involved in monitoring and evaluation of public service delivery is minimal. There is no "national consensus" yet on what the constitutional value and principle that public administration must be development-orientated means. The Commission has not set out research as its key performance area whereas its role in labor relations is superfluous. Recommendations in respect of the foregoing shortcomings are made in the dissertation. / Public Administration / M.A. (Public Administration)