Thesis (PhD)--Stellenbosch University, 2012. / Includes bibliography / ENGLISH ABSTRACT: This dissertation is a conceptual analysis of “institutional culture” in higher education, especially because the concept has become a buzzword in higher education discourse in South Africa. The aim is to develop an understanding of the concept, and more specifically, to explore how institutional culture is organised, constructed and articulated in the institutional documents of Stellenbosch University (SU) and the University of the Western Cape (UWC). These analyses are preceded by an analysis of higher education policy documents. I employ critical hermeneutics as research methodology to construct constitutive meanings of “institutional culture”. Since it is difficult to work with a large set of constitutive meanings, I narrowed the list down to the four most frequently recurring meanings, namely: shared values and beliefs; language; symbols; and knowledge production. These constitutive meanings form the theoretical framework which is used to analyse institutional documents. My findings suggest that all the constitutive meanings of my theoretical framework are addressed in the institutional documents of both SU and UWC, which means that the institutional documents conform to my theoretical framework. SU has, in my opinion, an excellent and comprehensive base of well-prepared and compiled institutional documents. However, most of these documents seem to relate to quality and compliance to national policy requirements, with no significant actions or strategies to address the challenges related to transforming the University’s institutional culture. Even though SU has shown commendable strategic initiatives to transform its institutional culture, there has not been sufficient engagement with the challenges of transformation. Similarly, for UWC, it is my contention that even though UWC is committed to transformation and nurturing a culture of change in order to make meaning of and address the complex challenges of the world, there needs to be more rigorous engagement in shaping and managing strategic direction and planning to ensure an institutional culture to accommodate change. Even though the institutional documents analysed mostly conform to the constitutive meanings of the theoretical framework, what of concern is the lack of an adequate articulation of the concept “institutional culture”. If there is no articulation, it follows that there is an inadequate understanding of the concept. A deeper understanding is crucial if the important link between transformation and “institutional culture” is to be realised. I contend that there exists a disjunction between “institutional culture” and transformation policies. One of the reasons for this disjunction is an impoverished understanding among higher education policy practitioners of the concept “institutional culture”, which creates an impression of compliance with national policy requirements. / AFRIKAANSE OPSOMMING: Hierdie verhandeling behels ’n konseptuele ontleding van “institusionele kultuur” in hoër onderwys, vernaamlik omdat die konsep ’n modewoord in die diskoers in hoër onderwys in Suid-Afrika geword het. Die doel was om begrip van die konsep te ontwikkel, en meer spesifiek om te ondersoek hoe institusionele kultuur in die institusionele dokumente van die Universiteit van Stellenbosch (US) en die Universiteit van die Wes-Kaap (UWK) georganiseer, saamgestel en geartikuleer word. Hierdie ondersoeke word voorafgegaan deur ‘n analise van hoër onderwys beleidsdokumente. Kritiese hermeneutiek is as navorsingsmetodologie gebruik om die konstitutiewe betekenisse van ‘institusionele kultuur’ te bepaal. Aangesien dit moeilik is om met ’n groot stel konstitutiewe betekenisse te werk, is die lys tot die vier mees herhalende betekenisse beperk, naamlik gedeelde waardes en oortuigings; taal; simbole; en die voortbring van kennis. Hierdie konstitutiewe betekenisse het die teoretiese raamwerk gevorm vir die ontleding van die institusionele dokumente. My bevindinge doen aan die hand dat al die konstitutiewe betekenisse van die teoretiese raamwerk in die institusionele dokumente van sowel die US as UWK aan bod kom, wat beteken dat die institusionele dokumente met die teoretiese raamwerk ooreenstem. Na my mening het die US ’n uitstekende en omvattende basis goed voorbereide en saamgestelde institusionele dokumente. Die meeste van hierdie dokumente blyk egter met gehalte en nakoming van nasionale beleidsvereistes verband te hou, met geen beduidende handelinge of strategieë om die uitdagings aan te pak wat met die transformasie van die US se institusionele kultuur verband hou nie. Alhoewel die US lofwaardige strategiese inisiatiewe aanwend om sy institusionele kultuur te transformeer, blyk daar nie ’n genoegsame verbintenis te wees om die uitdagings van transformasie die hoof gebied nie. Eweneens, wat UWK betref, is my argument dat alhoewel UWK verbind is tot transformasie en die kweek van ’n kultuur van verandering ten einde sin te maak van die komplekse veranderinge van die wêreld en sodanige veranderinge aan te pak, ’n meer nougesette verbintenis nodig is rakende die ontwikkeling en bestuur van strategiese leiding en beplanning ten einde ’n kultuur wat verandering tegemoet kom, te verseker. Alhoewel die institusionele dokumente wat ontleed is hoofsaaklik met die konstitutiewe betekenisse van die teoretiese raamwerk ooreenstem, is die gebrek aan voldoende artikulasie van die konsep “institusionele kultuur” rede tot kommer. Die gebrek aan artikulasie lei tot onvoldoende begrip van die konsep. ’n Grondiger begrip is noodsaaklik ten einde die belangrike skakel tussen transformasie en “institusionele kultuur” te verwesenlik. My gevolgtrekking is dat daar skeiding tussen” institusionele kultuur” en transformasiebeleide is. Een van die redes vir sogenaamde skeiding is gebrekkige begrip van die konsep “institusionele kultuur” onder hoër onderwys beleidsrolspelers, wat die idee skep van nakoming van nasionale beleidsvereistes. / Andrew Mellon Foundation

The general objective of this research was to do a comparative study of the Trust Audit results - obtained during 2000 - of three Business Units of a South African Company in order to determine whether there are any significant differences between them regarding the ”Big Five” personality dimensions and the ”Managerial Practices” dimensions. Trust has been found to be an essential ingredient in all organisations, providing the impetus for employers to gain a better understanding of the building blocks of organisational trust and to restore eroded trust. The intensity of any trust relationship will depend on certain facilitators of trustworthiness which may facilitate or impede the flow of trust. Research studies indicate that organisations with high levels of trust will be more successful, adaptive, and innovative than organisations with low levels of trust or pervasive mistrust. Positive results were indicated for all Business Units regarding the personality aspects. The most positive ”Big Five” dimensions were conscientiousness, extraversion and agreeableness while the lowest dimension was resourcefulness. Overall results regarding managerial practices indicated that not enough information sharing took place and that this had a negative effect within the work environment. The credibility dimension, being lower than the others, indicated that better credibility of persons that are reported to, could improve trust and optimal functioning within the working environment. Team management, work support and trust relationship were viewed positively by all Business Units. One of the main conclusions of this research was that managers/leaders have a pivotal role to play in creating high-trust organisations and engendering trusting relationships. / Industrial and Organisational Psychology / M.Comm. (Industrial and Organisational Psychology)

The objective of this study was mainly to describe, analyse and evaluate the determinants of the phenomenon of whistle blowing that influences the protection of employees making authorised and/or unauthorised disclosures. It was also a purpose of the study to evaluate the specific role of the Protected Disclosures Act 2000 (Act 26 of 2000) (PDA) in fulfilling its mandate to protect authorised disclosures on wrongdoing in public and private sector organisations. The PDA seeks to combat crime and corruption through the disclosing of wrongdoing. The intention is to create a culture which will facilitate the disclosure of information by employees relating to criminal and other irregular conduct in the workplace in a responsible manner, by providing comprehensive statutory guidelines through the PDA for the disclosure of such information, and protection against any retaliation as a result of such disclosures. An important aspect that this study dealt with was the provision, as a prerequisite to the PDA to be implemented successfully, that individual members of the private and public sectors have to act responsibly and in good faith in making disclosures in order to be protected by the PDA. In order to provide clarity on the conceptualisation of whistle blowing, the study explored the conceptual knowledge of the variables influencing the determinants of whistle blowing and the whistle blower through the application of a literature study of the concept and theories of ethics, values, morals, loyalty, trust and whistle blowing, in order to describe and analyse the variables influencing the whistle blower, the whistle blowing process, the characteristics of whistle blowers and the strategies and procedures employed to blow the whistle in an organisation. The study explored the organisational determinants influencing a whistle blower's decision to blow the whistle in the social context of an organisation in order to determine the influence of organisational culture and organisational trust as internal social factors that may facilitate the effective management of whistle blowing resulting in no whistle blowing taking place. The study objectives, appropriate conclusions and proposals are addressed based on the role that the PDA, the ethical determinants of the work environment, the determinants influencing the individual whistle blower and the organisational determinants influencing effective whistle blowing, can fulfil, in order to serve as a mechanism to combat corruption. / Public Administration and Management / D. Litt. et Phil. (Public Administration)

This thesis examines the complex ways in which notions of the public interest and commercial imperatives intertwine in journalism practice. It does this through a study of the 2004 takeover and relaunch of the Sowetan newspaper, the highest circulation daily in South Africa throughout the 1990s and an institution of black public life. The ‘public interest’ and ‘the commercial’ are recurring ideas in journalism scholarship and practice, and the relaunch appeared to be a challenge to reconcile the Sowetan’s commercial challenges with its historical responsibility to a ‘nation-building’ public. However, the research shows that the public/commercial aspects of journalism were inextricably entangled with Sowetan’s organisational culture, which was the matrix through which its journalism practice was expressed. Conflict in the organisation over the changes was not simply a contest between commercial realities and the public interest, with journalists defending a responsibility to the public and managers pushing commercial solutions, but a conflict between the culture of Sowetan “insiders”, steeped in the legacy of the newspaper, and “outsiders”, employed by the new owners to effect change. Another conclusion of the research is that commercial “realities” – often conceptualised as counter to the public interest – are highly mutable. Basic conditions, such as a dependence on advertising, exist. However, media managers must choose from a range of strategies to be commercially viable, which requires risk-taking, innovation and, often, guesswork. In such situations, the ‘wall’ between media managers and senior editors is porous, as all executives must manage the relationship between business and editorial imperatives. Executives tend to overlook culture as a factor in changing organisations, but I argue that journalism could benefit from engaging with management theory and organisational psychology, which offer ways to understand the specific dynamics of the organisation. Finally, I argue that the case of the Sowetan throws into question the idea that there may be a broadly universal journalism culture. The attachment of Sowetan journalists to their particular values and practice suggests that forms of journalism evolve in certain contexts to diverge from the ‘professional’ Anglo-American modes. These ‘journalisms’ use similar terms – such as the ‘public interest’ – but operationalise them quite differently. The responsibility to the public is imagined in very different ways, but remains a significant attachment for journalists.

This research explores the relationship between the organisational culture and financial performance of a South African investment bank by means of quantitative research. The Denison Organizational Culture Survey was used to measure the organisational culture of the investment bank and was administered to a sample of 327 employees. Income statement ratio analysis was selected as a means to assess the financial performance. The results indicate that very few of the financial measures selected could be shown to be correlated with the organisational cultural traits or subscales. Correlations between the cultural dimensions of team orientation, agreement, customer focus and vision were found with certain financial measures. Although these correlations were above the 0.50 level, the levels of significance were not sufficient in all cases to draw conclusions with confidence. The only cultural trait that was found to be correlated with financial measures was the consistency trait. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)

A review of the literature reveals that organisational commitment is an outcome of organisational culture, when reviewing the definitions, theoretical development and models of these two concepts. The integration of organisational commitment with organisational culture indicates that there is a need for a scientific study to determine the relationship between these two variables. The empirical study involved the participation of 371 respondents in an organisation. A survey was conducted using the organisational commitment scale and the organisational culture questionnaire to determine the relationship between organisational culture and organisational commitment. The results suggest that organisational culture has an effect on organisational commitment. Recommendations are made to successfully implement both organisational culture and organisational commitment change initiatives. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

Diversity has, over the last few decades, become a burning issue on the agenda of most companies. Current diversity-related interventions are mainly based on behaviouristic and socio-cognitive approaches. In this research diversity was approached from the systems psychodynamic paradigm. The general aim was to gain an understanding of the diversity dynamics that manifests in an South African diversity experience. The literature review focussed on diversity in the workplace, on the group relations training model, and on the application of the group relations training model to diversity. Qualitative research was done by interviewing a sample of 15 delegates who attended the November 2000 Robben Island Diversity Experience. These unstructured interviews were used to obtain in-depth information about the participant's experience and the data was analysed hermeneutically. The emerging themes were `crossing the boundary, engage the new world, the ties that bind, being imprisoned, the struggle, the road to reconciliation, integration and healing, back to the future and the crucible'. It is recommended that South African organizations make more use of the systems psychodynamic approach to study the manifestations of diversity dynamics. The aim is not to replace the other approaches to diversity, but to add a perspective that can enhance awareness and sensitivity to the covert, unconscious and irrational forces that impact on diversity. / Industrial and Organisational Psycology / M. A.(Industrial and Organisational Psycology)

The primary goal of this study is to promote knowledge and understanding of the restructuring process of the Family Violence Child Protection and Sexual Offences (FCS) unit in the South African Police Service (SAPS) through impact evaluation. Many evaluation programmes provide blueprints and methods to manage and help solve organisational transformation. They, however, lack dealing with the unique organisational transformation process characterised in the South African Police Service (SAPS). Given this importance, there appears to be potential value in evaluating the impact of the restructuring process in the FCS. During the research extensive panel studies and individual interviews were conducted in the West Rand policing district with FCS members, non-governmental organisations (NGOs) directly involved with family violence, child protection and sexual offences, Senior Public Prosecutors involved with cases concerning the FCS and researchers at a security research institute. Furthermore, a descriptive literature study was conducted to acquire relevant information and perspective from available national and international literature. Various objectives were fulfilled in this study: • The impact of the restructuring process in the FCS, to assess the internal and external climate on service delivery, was identified and described. • It was determined whether the restructuring process in the FCS is achieving its proposed objective. • Feedback to help improve the effectiveness of the restructuring process and improve future strategies was provided. Moreover, this study and its results provide a framework to the SAPS as an organisation that is currently going through an extensive transformation process. As a result, the management of the SAPS will receive first hand information on the areas to specifically focus on during the restructuring of the FCS, or utilised this impact evaluation as a learning curve and an opportunity to rectify shortcomings and also systematically be guided through this process in realisation thereof. Consequently, this impact evaluation could act as a management tool to support and further develop the transformation process in the SAPS. Finally, this study contributes to the baseline of knowledge, with regard to structural transformation in the specialised field of policing. / Police Science / D. Litt. et Phil. (Police Science)

D. Admin. (Public Administration)

Corporate culture is believed to be integral to organisational success and sustainability. This research study was conducted according to a humanistic, positive psychology and an open systems paradigm in order to examine the theoretical relationship between organisational culture and organisational commitment. The quantitative measuring instruments used for data collection were the Harrison and Stokes organisational culture questionnaire (OCQ) and Allen and Meyer’s organisational commitment scale (OCS). The empirical study involved respondents from a selected IT company in the KwaZulu-Natal region. This study revealed that there was no significant relationship between organisational culture and organisational commitment. However, there was a difference between the existing and preferred power culture as well as the existing and preferred role culture dimensions. The main recommendation for this study is that the selected IT company should set stretch targets with a focus on common vision, purpose and company values, with a strong emphasis on creating meaningful rewards for top performers at both individual and team level. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)