Thesis (MAdmin)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: This thesis attempts to provide alternative solutions to housing and developmental problems faced by the government in South Africa's urban/metropolitan areas in general and in Khayelitsha in particular. The root causes of the problems have been identified and linked to urbanisation-related government policies of the past. The Group Areas "urban model of development" influenced the planning, management and development (spatial policies) in the urban/metropolitan areas. The rural-urban migration process through the migrant labour system during the industrialisation period was engineered by the "Corporate State" and consolidated by the introduction of tax systems and laws regulating land ownership by the African people (Natives). These have impoverished the African people both in rural and urban/metropolitan areas. The existing gap in development between rural and urban/metropolitan areas, in particular in the peri-urban areas, is evident in persistent poverty and unemployment as effects of the conditions which generate increased migration. In this context, Khayelitsha is used as a case study to illustrate study variables (urban policies and management, rapid urbanisation and their impact on housing and development) at grassroots level. Comparison is made undertaken between South African housing and developmental problems and those of other developing countries. Tanzania and Zimbabwe as African countries and former British Colonies (African connection) have been chosen for this purpose. Data were gathered through questionnaires, interviews and participatory observation. This makes the study objective, but also subjective. The research concludes that there is a need to devote more resources to rural development programmes accompanied by decentralisation strategies. This will help to reduce the gap between rural and urban development. It is hoped that the information contained in this thesis will provide a basic background to meet the social and economic challenges by addressing housing and developmental problems, in Khayelitsha in particular and South Africa in general. / AFRIKAANSE OPSOMMING: In hierdie tesis word daar gepoog om moontlike oplossings te vind vir die behuisings en ontwikkelingsprobleme wat deur die Suid-Afrikaanse regering en stedelike/metropolitaanse gebiede oor die algemeen en Khayelitsha in die besonder ondervind word. Die kernoorsake van die probleme word geïdentifiseer en verbind aan die vorige regering se verstedelikingsbeleide. Beplanning, bestuur en ontwikkeling (ruimtelike beleide) in die stedelike/metropolitaanse gebiede is beïnvloed deur die Groepsgebiede-model vir stedelike ontwikkeling. Die landelike-stedelike migrasieproses, geïnisieer deur die trekarbeidstelsel gedurende die industrialiseringsera, is deur die "Korporatiewe Staat" bewerkstellig en gekonsolideer deur die instelling van belastingstelsels en wette ter regulering van grondbesit deur swart mense. Dit het gelei tot die verarming van swart mense in landelike en stedelike/metropolitaanse gebiede. Die bestaande gaping in ontwikkeling tussen landelike en stedelike gebiede, in die besonder in buitestedelike gebiede, blyk duidelik uit gevestigde armoede en werkloosheid as uitvloeisels van die omstandighede wat tot toenemende migrasie lei. In hierdie konteks is Khayelitsha gebruik as 'n gevallestudie om die studieveranderlikes (stedelike beleide, stedelike bestuur, snelle verstedeliking en die impak daarvan op behuising en ontwikkeling) op voetsoolvlak te illustreer. Vergelykings is getref ten einde Suid-Afrikaanse behuisings- en ontwikkelingsprobleme met ander ontwikkelende lande te vergelyk. Vir die doel is Tanzanië en Zimbabwe as Afrikalande en eertydse Britse kolonies (Afrika-konneksie) gekies. Data is ingesamel deur middel van vraelyste, onderhoude en deelnemende waarneming. Dit het daartoe gelei dat die studie nie alleen objektief nie, maar ook subjektief is. Die studie kom tot die gevolgtrekking dat meer hulpbronne tesame met desentraliseringstrategieë gerig op landelike ontwikkelingsprogramme benodig word. Dit sal bydra tot vernouing van die gaping tussen landelike en stedelike ontwikkeling. Daar word derhalwe gehoop dat die inligting vervat in hierdie tesis basiese agtergrond sal verskaf om die sosiale en ekonomiese uitdagings die hoof te bied deur die bestaande behuisings - en ontwikkelingsprobleme in Khayelitsha in die besonder en Suid-Afrika oor die algemeen aan te spreek.

[Truncated abstract] The application of reductionism, breaking down problems to simpler components that can be solved and then aggregating the results, is one of the bases of classical science. However, living organisms, ecosystems, social and economic structures are complex systems, characterised by non-linear interactions between their elements and exhibit emergent properties that are not directly traceable to their components. Sustainability assessment frameworks oversimplify system interactions, achieving limited predictive capacity and causing managerial behavior that may reduce system's ability to adapt to external disturbance. Intrigued by the importance of complexity, we explore the central theme of how complex thinking can influence the understanding and progress towards sustainability. The purpose is to conceptualize the relationship of key terms (such as sustainability, functionality and resilience), and consecutively develop new or adjust existing sustainability frameworks to take into account complex systems interactions. We aim at developing theory and frameworks that can be used to raise awareness of the pitfalls of the growth paradigm and direct towards modest positions when managing complex systems. We seek to define the structural elements that influence system adaptive capacity, allowing identification of early signs of system rigidity or vulnerability and the development of knowledge and techniques that can improve our predictive and managerial ability. The focus has been on a variety of system scales and dynamics. At the collective community level, a number of stakeholder engagement practices and frameworks are currently available. However, there is limited awareness of the complexity challenges among stakeholders, who are commonly directed to a triple bottom line analysis aiming at maximizing a combination of outputs. An attempt is conducted to measure the functionality of the processes underlying a standing stock, in contrast to sustainability measures that only assess the variations of the standing stock itself. We develop the Index of Sustainable Functionality (ISF), a framework for the assessment of complex systems interactions within a large-scale geographic domain and apply it to the State of Western Australia. '...' Finally, we focus on smaller systems scales and develop a methodology for the calculation of Product Ecological Footprint (PEF) including elements from the accounting method of activity based costing. We calculate PEF for three apple production systems and identify significant differences from first stage calculations within the same industry. Cross-industry application will provide a practical way to link individuals' consumption with their ecological impact, reduce misperceptions of products' ecological impacts and develop a market-driven approach to internalizing environmental externalities. At the firm level PEF can be compared with investment costs, resulting in the opportunity to optimize both functions of financial cost and ecological impact in decision making. We have developed methods for incorporating complexity in sustainability assessment frameworks. Further work is required in testing and validating these methodologies at multiple system scales and conditions. Integrating such tools in decision making mechanisms will enhance long-term management of socioecological systems performance.

二十一世紀是知識經濟的時代，傳統製造業所看重的有形資本已不足以維持企業優勢，無形的智慧資本在新型態的企業競爭中所扮演的角色日顯重要。各行各業都有無形資產，種類性質因產業而異，傳統製造業重視營業秘密、商譽，高科技產業的專利則是公司競爭力的核心，而屬於知識高度密集產業的生技產業更需要重視智慧資本的管理。生技產業的結構複雜，價值鏈長、分工專業、產品開發期漫長，在產品成功上市之前的開發時期中，公司資產多屬於無形的智慧資本，無法從傳統的財務報表觀察其真正的企業價值。相較於其他產業，生技公司更必須訴求於正確的無形資產管理方式，方能成功兌現其智慧資本。 本研究先藉由文獻回顧統整台灣生技產業的相關現況、過去相關智慧資本管理研究以及研發管理等議題，歸納出一般性共識與管理原則。接著依循這些重點，訪談三家台灣生技公司的經理人，包括台灣微脂體、中裕新藥與因華生技，深入了解台灣產業經營實務與現況，探討其智慧資本中的人力、組織與關係資本在個案公司內的蓄積方式，從研發管理模式、組織制度設計與智財管理等面向進行綜合比較。 本研究認為研發能量與知識管理在組織制度中的蓄積，是台灣業界經營管理上常見的盲點，台灣生技新藥業者多重視新技術的研發，普遍對智慧資本其他面向的重視程度不高，但對生技產業而言，扣除資金與技術後，公司的長期競爭力往往都是在組織發展的過程中累積而來的，忽視知識管理與組織制度的養成，對於企業長久發展有關鍵性的負面影響。研究中的個案最終都必須往累積組織資本的方向邁進，若不針對組織資本的蓄積設計恰當的管理方法，為研發人才設計合適的制度與生涯發展管道，將研發團隊的知識能量內化為企業自有資產，只期望以短期的數據績效取得資金支持，忽視智慧資本的管理與培養，並非生技產業長久經營之道。建議生技公司除了聘僱專業經理人處理資金與股東的關係外，也要重視研發長與策略長在組織中的地位，大膽給予權利，調整組織的運作模式，設計出能累積公司能量的專案管理流程，才是生技公司創造競爭力之本。 / In the era of knowledge-based economy, the tangible assets highly-valued by traditional manufacturing industry is no more enough solely to maintain industrial competency. Intangible intellectual assets become more and more important in modern commercial competitions. The intangible assets exist and vary according to different industries. Traditional manufacturing industry looks highly upon trade secrets and brand reputation while patent is the core competency to high-tech companies. Biotech industry belongs to a high knowledge-intensive business and should emphasize more on the management of intellectual assets. Biotech industry is characterized of a complicated system, a long value chain, specialized divisions of labor, and a prolonged timeline of product development. The company assets before the successful commercialization of a product are usually intangible intellectual property and a biotech company during this period cannot be accurately evaluated from traditional financial reports. Hence, compared to other business, biotech companies should resort more actively to appropriate intangible intellectual asset management to achieve a successful redemption of its intellectual assets. This thesis will firstly through the literature study depict the current condition of Taiwan biotech industry and important issues on intellectual asset management and R&D management, inducing several principles of management. Further, the study proceeds with the principles induced to examine three new ventures in Taiwan, Taiwan Liposome Company (TLO), TaiMed Biologics, and InnoPharmax. The discussion will elaborate the practice of intellectual asset management of biotech industry in Taiwan, analyzing and comparing the accumulation of human capital, organizational capital, and relationship capital in the three cases. The study proposes that Taiwan biotech companies usually neglect the accumulation and management of R&D capacity and knowledge in the enterprise organization system. The companies in question invest their resources mostly on the development of new technology and less on other intellectual assets. However, in the long run, the competency of a biotech company accumulates while the organization develops, other than the financial capital and technology. The depreciation of knowledge management and organization system will cause fatal influences on the company. The cases in the thesis must eventually develop their own organizational capital. Biotech companies need to devise appropriate management for organizational capital and preferable career paths for researchers and engineers, to internalize the knowledge capacity of the research team into the company assets. It is not beneficial to a biotech company in the long run to expect financial supports with short-termed achievements, instead of the management and cultivation of intellectual assets. It is advised that other than hiring professional manager for investor relations, the biotech company should pay more attention to the function of CRO and CSO in the organization and sufficiently authorize them into full play. It should also focus on the operation of the organization, adjusting and devising program management to accumulate knowledge capacity, to firmly establish the core competency in a biotech company.

For more than three decades, the World Economic Forum’s annual Global Competitiveness Reports have studied and benchmarked the many factors underpinning national competitiveness. The quality of higher education and training is considered particularly crucial to ensure national competitiveness. The globalizing economy requires countries to nurture pools of well-educated workers who are able to perform complex tasks and adapt rapidly to their changing environment and the evolving needs of the economy. Vocational and continuous on-the-job training and the constant upgrading of workers’ skills is critical to sustain the economical status of the country. Despite the acknowledgement that education, training and development (ETD) is a key driver for a country's economical sustainability and growth, the contributions that companies make to this effect are a concern. This is ascribed to the difficulties experienced in companies regarding the management of ETD. In this study it is postulated that communication problems are at the heart of the challenges which are experienced in managing ETD. Strategic conversation is proposed as one of the methods to address the communication and performance shortcomings experienced by business and ETD managers. It is argued that if the level of conversations is raised to make them strategic, the potential to optimise results and make an impact at organisational and national level is increased. Hence, the purpose of this study was to propose a Strategic ETD Conversation (SETDC) model to optimise Return on Occupational Training Expectations (ROTE) that would contribute towards the achievement of organisational and national strategic goals. In lieu of the limited empirical research available on the strategic conversation phenomenon in general, the purpose of this study was inter alia to conduct empirical research to explore the essence of strategic ETD conversations in order to propose a model of practical value to ETD managers. Hence, the empirical research was situated in both an explorative paradigm and a pragmatic paradigm with the aim to provide practical solutions and an instrument to successfully engage in strategic ETD conversations which would enhance the quality of ETD and thus contribute to global competitiveness. / Educational Leadership and Management / D. Ed. (Education Management)

Made available in DSpace on 2016-06-02T19:51:24Z (GMT). No. of bitstreams: 1 DissSMP.pdf: 1367258 bytes, checksum: 799e7285ff380d378bb38d3e626ef789 (MD5) Previous issue date: 2006-10-23 / The subject of this work is the product development management in small and medium sized technology-based firms in the sector of health care equipment production. The product development is critical for these firms and the management of this process affect the performance of it and consequently the competitiveness of these firms. The work has for objective to identify and to analyze the practices adopted by those firms and the main problems in the management of product development in small and medium sized technology-based firms of the State of São Paulo in the sector of health care equipment production, as well as the critical success factors in the management of the projects ahead developed. The diagnosis encloses the identification and analysis of practices of organization and the management adopted by the firms for this process and the main problems faced in the management of it, as well as the performance gotten for the firms in the product development. The field research enclosed a sample of 30 firms distributed among the cities of Campinas, Ribeirão Preto, Rio Claro, São Carlos, São José do Rio Preto and the metropolitan region of São Paulo. This work was developed by means of: 1. bibliographical research on the subject (Product Development Management and Management in small and medium sized technology-based firms); 2. Field research of the type survey (data-collecting) in small and medium sized technology-based firms through questionnaires applied in visit to the firms; 3. compilation and analysis of the data. In general, it was observed that the firms searched in its majority exports to other markets, the most use the platform concept, in general, the firms invest between 5 and 10% of invoicing in R&D, most of firms developed 5 new products in the last 5 years. For the considered products of success for the firms, joined the critical success factors had been: the activities of pre-product development well had been carried through, focus on the requirements of the consumers; integration among firms departments for creation and selection of new ideas and the head of the project was able to motivate the team. / O tema abordado por esta dissertação é a Gestão do Processo de Desenvolvimento de Produto (PDP) em Empresas de Base Tecnológica (EBT s) de Pequeno e Médio Porte (PMP) do setor de equipamentos médico-hospitalares (EMH). O desenvolvimento de produto é crítico para essas empresas e a gestão deste processo condiciona o desempenho do mesmo e, conseqüentemente, a competitividade dessas empresas. A dissertação tem por objetivo geral identificar e analisar as práticas adotadas e os principais problemas na gestão do PDP em EBT s de PMP do Estado de São Paulo no setor de equipamentos médico-hospitalares, bem como os fatores críticos de sucesso na gestão dos projetos desenvolvidos. O diagnóstico abrange a identificação e análise das práticas de organização e gerenciamento adotadas pelas empresas para este processo e os principais problemas enfrentados no gerenciamento, bem como o desempenho obtido pelas empresas no desenvolvimento de produtos. A pesquisa de campo abrangeu uma amostra de 30 empresas distribuídas pelos municípios de Campinas, Ribeirão Preto, Rio Claro, São Carlos, São José do Rio Preto, e da região metropolitana de São Paulo. A pesquisa foi conduzida por meio de: 1. pesquisa bibliográfica sobre o tema (Gestão do Processo de Desenvolvimento de Produtos e de EBT s), 2. pesquisa de campo do tipo survey (levantamento de dados) nas EBT s por meio de questionários aplicados em visita às empresas; 3. compilação e análise dos dados. De modo geral, observou-se que as EBT´s pesquisadas em sua maioria exportam para outros mercados, utilizam o conceito de projeto plataforma, um terço das empresas investem entre 5 e 10% do faturamento em P&D e quase metade desenvolveram e lançaram pelo menos 5 novos produtos nos últimos 5 anos. Para os produtos considerados de sucesso pelas empresas, os fatores críticos de sucesso destacados na gestão do PDP são: realização das atividades de pré - desenvolvimento, foco nas necessidades dos clientes e no mercado alvo, integração das diversas áreas nas atividades de geração e seleção de idéias e motivação pelo líder do projeto das pessoas da equipe do projeto do novo produto.

Made available in DSpace on 2016-06-02T19:52:08Z (GMT). No. of bitstreams: 1 DissMCLS.pdf: 1955685 bytes, checksum: e2f13501a937d4fae150d83eddc67c5a (MD5) Previous issue date: 2004-06-28 / This work aims to characterize the product development process (PDP) in three technology based companies established in the city of Sao Carlos, Brazil. It also identifies and analyses management practices used in this process, as well as main problems and trends related to PDP management. In the technology based context, same as others, PDP is a very important process for competitive improvement, mainly when aspects as globalization, product diversification, product life cycle reduction and the need to adapt to innovation. The dissertation includes a literature review about PDP, a discussion on technology based companies and its innovation process, and a report of a field research conduct in three technology based companies in the city of Sao Carlos. The results are presented by a characterization of each case studied, and also by a comparison between cases. / Este trabalho tem como objetivo principal caracterizar o processo de desenvolvimento de produtos (PDP) em três empresas de base tecnológica (EBT) da cidade de São Carlos. O trabalho também identifica e analisa práticas correntes de gestão deste processo nessas empresas, bem como relata as principais tendências e problemas relacionados à gestão desse processo identificados na pesquisa. Dentro do contexto das empresas de base tecnológica, assim como em outras, pode-se dizer que o desenvolvimento de produto é um processo cada vez mais importante e crítico para a capacidade competitiva das empresas, principalmente considerando-se tendências tais como a crescente globalização, aumento da diversidade de produtos, redução do ciclo de vida dos produtos no mercado e a necessidade de adaptar-se às inovações. O trabalho compreende um estudo da bibliografia sobre gestão do desenvolvimento de produto, uma discussão sobre as empresas de base tecnológica e seu processo de inovação e o relato de uma pesquisa de campo, com característica descritiva e exploratória do tipo estudo de caso, realizada junto a três empresas de base tecnológica de São Carlos. Os resultados são apresentados por meio de uma caracterização de cada caso realizado e uma comparação entre os casos, destacando as principais práticas, problemas e tendências.

Com um mercado global cada vez mais agressivo e competitivo, as indústrias têm buscado meios para se manterem competitivas. O Processo de Desenvolvimento de Produtos (PDP) ocupa um importante papel na estratégia das empresas que buscam um diferencial competitivo. Entretanto, para um PDP se tornar um diferencial competitivo, ele deve apresentar um patamar mínimo de maturidade, que representa o seu potencial de crescimento de capacitação, a riqueza do processo da organização e a consistência com que ele é aplicado em todos os seus projetos. Existem vários modelos que permitem avaliar a maturidade de um PDP. Porém, o Capability Maturity Model Integration (CMMI) fornece uma solução integrada que abrange atividades de desenvolvimento e manutenção de produtos e serviços. Entretanto, ele foi originalmente criado para analisar indústrias de tecnologia de informação, não abrangendo os termos utilizados nas empresas de manufatura. Sendo assim, o objetivo deste trabalho é propor uma estratégia que adapte parte do modelo CMMI-DEV 1.3, viabiliza e facilita o entendimento das suas metas e práticas para empresas de manufatura. Para isso, é apresentada uma revisão bibliográfica sobre o CMMI-DEV 1.3, PDP de empresas de manufatura e estratégias utilizadas para adaptar termos de métodos, modelos ou ferramentas entre áreas de especialidades distintas, incluindo um detalhamento conceitual de seus itens para, posteriormente, identificar a parte do modelo a ser adaptado nesse trabalho. Após esta delimitação, os termos são correlacionados com termos similares aos encontrados na literatura de empresas de manufatura e validados através da revisão por pares. Visando verificar a eficiência da estratégia para adaptação dos termos, recorre-se a entrevistas com sete profissionais de quatro indústrias e um acadêmico, todos variando de três a quinze anos de experiência na área de PDP. Entre os resultados, o trabalho contribui com uma proposição para a adaptação de termos do modelo CMMI-DEV 1.3 utilizado em indústrias de TI para o PDP das empresas de manufatura. / Through a global market increasingly aggressive and competitive, many industries are seeking ways to keep competitive. The Product Development Process (PDP) plays an important role in the strategy of companies that look for a competitive advantage. However, for the PDP become a competitive advantage, it must provide a minimum level of maturity, which represents the growth potential of training, the wealth of the organization's process and the consistency which it is applied in all its projects. There are several models for assessing the maturity of the PDP, but the Capability Maturity Model Integration (CMMI) provides an integrated solution that covers development activities and maintenance of products and services. However, it was originally created to analyze the information technology industries, not covering the terms used in manufacturing companies. Thus, the aim of this work is propose a strategy to adapt the CMMI - DEV 1.3, enabling easier understanding of their goals and practices for manufacturing companies. For it is presented a review on the CMMI - DEV 1.3 PDP manufacturing companies and strategies used to adapt terms of methods models or tools among different speciality areas, including a detailed concept of their items in order to identify the part of the model to be adapted in this work. After this definition, the terms are correlated with similar terms to those found in the literature of manufacturing companies and validated through peer review. In order to verify the effectiveness of the strategy to adapt the terms, the study performed interviews with seven professionals from four manufacturing industries and one academic, all of them ranging from three to fifteen years of experience in the PDP. Among the results, the study contributes to a proposition for adaptation of CMMI-DEV 1.3 used in IT industries for the PDP of manufacturing companies.

Com um mercado global cada vez mais agressivo e competitivo, as indústrias têm buscado meios para se manterem competitivas. O Processo de Desenvolvimento de Produtos (PDP) ocupa um importante papel na estratégia das empresas que buscam um diferencial competitivo. Entretanto, para um PDP se tornar um diferencial competitivo, ele deve apresentar um patamar mínimo de maturidade, que representa o seu potencial de crescimento de capacitação, a riqueza do processo da organização e a consistência com que ele é aplicado em todos os seus projetos. Existem vários modelos que permitem avaliar a maturidade de um PDP. Porém, o Capability Maturity Model Integration (CMMI) fornece uma solução integrada que abrange atividades de desenvolvimento e manutenção de produtos e serviços. Entretanto, ele foi originalmente criado para analisar indústrias de tecnologia de informação, não abrangendo os termos utilizados nas empresas de manufatura. Sendo assim, o objetivo deste trabalho é propor uma estratégia que adapte parte do modelo CMMI-DEV 1.3, viabiliza e facilita o entendimento das suas metas e práticas para empresas de manufatura. Para isso, é apresentada uma revisão bibliográfica sobre o CMMI-DEV 1.3, PDP de empresas de manufatura e estratégias utilizadas para adaptar termos de métodos, modelos ou ferramentas entre áreas de especialidades distintas, incluindo um detalhamento conceitual de seus itens para, posteriormente, identificar a parte do modelo a ser adaptado nesse trabalho. Após esta delimitação, os termos são correlacionados com termos similares aos encontrados na literatura de empresas de manufatura e validados através da revisão por pares. Visando verificar a eficiência da estratégia para adaptação dos termos, recorre-se a entrevistas com sete profissionais de quatro indústrias e um acadêmico, todos variando de três a quinze anos de experiência na área de PDP. Entre os resultados, o trabalho contribui com uma proposição para a adaptação de termos do modelo CMMI-DEV 1.3 utilizado em indústrias de TI para o PDP das empresas de manufatura. / Through a global market increasingly aggressive and competitive, many industries are seeking ways to keep competitive. The Product Development Process (PDP) plays an important role in the strategy of companies that look for a competitive advantage. However, for the PDP become a competitive advantage, it must provide a minimum level of maturity, which represents the growth potential of training, the wealth of the organization's process and the consistency which it is applied in all its projects. There are several models for assessing the maturity of the PDP, but the Capability Maturity Model Integration (CMMI) provides an integrated solution that covers development activities and maintenance of products and services. However, it was originally created to analyze the information technology industries, not covering the terms used in manufacturing companies. Thus, the aim of this work is propose a strategy to adapt the CMMI - DEV 1.3, enabling easier understanding of their goals and practices for manufacturing companies. For it is presented a review on the CMMI - DEV 1.3 PDP manufacturing companies and strategies used to adapt terms of methods models or tools among different speciality areas, including a detailed concept of their items in order to identify the part of the model to be adapted in this work. After this definition, the terms are correlated with similar terms to those found in the literature of manufacturing companies and validated through peer review. In order to verify the effectiveness of the strategy to adapt the terms, the study performed interviews with seven professionals from four manufacturing industries and one academic, all of them ranging from three to fifteen years of experience in the PDP. Among the results, the study contributes to a proposition for adaptation of CMMI-DEV 1.3 used in IT industries for the PDP of manufacturing companies.

Thesis (MPH.) -- University of Limpopo, 2022 / Background: Acquired Immunodeficiency Syndrome still remains the leading cause of death globally. Understanding students’ views about the risk of Human Immunodeficiency Virus infection by exploring and describing their perceptions may help to design effective Human Immunodeficiency Virus prevention interventions. The tertiary institution environment offers a great opportunity for Human Immunodeficiency Virus high risk behaviours, including alcohol and drug abuse, unsafe sex, multiple sexual relationships, intergenerational and transactional sex. Despite the decline in the overall incidence of Human Immunodeficiency Virus infection, still a significant proportion of the youth population are at risk of Human Immunodeficiency Virus infection. Objectives: The study was to explore and describe perception of risk of Human Immunodeficiency Virus among students at the Institute of Development Management, Gaborone, Botswana Campus. Methodology: A qualitative, exploratory, descriptive study using semi-structured interviews with purposively selected second year Public Health students was conducted. Interviews were conducted using an interview guide. It was audio recorded until data saturation was reached, where eight students participated in the study. Voice recordings were transcribed verbatim and analysed thematically. Results: The findings reveals that some participants perceive themselves to be at risk of contracting Human Immunodeficiency Virus, while others perceive themselves as being not at risk of Human Immunodeficiency Virus infection. Several risk factors associated with Human Immunodeficiency Virus infection, for example, alcohol and drug abuse, multiple concurrent sexual relationships, intergenerational and transactional sex are revealed as challenges. They also expressed their fears in relation to Human Immunodefiency Virus testing, pregnancy and disclosure of Human Immunodeficiency Virus positive status due to the stigma and discrimination. Conclusion: High risk behaviours leading to Human Immunodeficiency Virus and Acquired Immunodeficiency Syndrome prevalence are still common among young people, hence the need for government and all stakeholders to specifically address them by coming up with specific behavioural intervention programmes.

Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality a highly debated and researched focus in academic libraries all over the world. The scope of the study covers a wide-ranging analysis of discourses underpinning service quality and its accompanying performance indicators in academic libraries. Using the academic library of the University of South Africa as an illustrative case study, this study examines the possible impact of inventory control on the service quality of the academic library in three areas, namely access to information resources, retrieval of information resources and positive implications for sound financial management. The study's findings all point to a positive enhancement of service quality in regard to the three areas mentioned. / Information Science / M. Inf.