Title: Short-term loyalty program at the filling station OMV Czech republic Goals: In general terms to present loyalty programs, which have become a necessary part of many companies in the last years. These companies struggle with the competitors, they try to keep their customers and also to get new ones. The goal is to clarify making of the loyalty program and describe the steps and methods which are associated with the creation together with the introduction of loyalty programs. Another aim of this thesis is to introduce OMV company and its short-term loyalty program, which was taking place at the OMV Czech republic filling station at the turn of year 2012 and 2013. Based on the interviews and SWOT analysis certain improvements have been proposed. Method: For the theoretical background were used studies of specialized literature from marketing and economics. For the final recommendation were used method interview and SWOT analysis. Results: We have introduced the important procedures and methods which are used in creating of loyalty programs. Subsequently, we have analyzed specific loyalty program LIORA, in which we have found several positive and negative aspects. We have also approached the possible threats, which may arise during similar activities. All these knowledge can be applied to the...

The aim of the thesis was to analyse dependency between setting of the price level and gasoline quantum sold at a chosen distributor in the Czech Republic and in Poland. In the first part of the thesis, there are characterized price theory, tax theory, theory of state interventions, supply, demand and price elasticity of demand. In the second part, first, there is analysed whole market with fuels in both countries with their comparison. These markets have had slightly different development and they do have different market structure, because of the existence of the market leader in Poland. Second, there are analysed the data of the chosen distributor and analysed dependencies between price and quantum sold. Research showed that there is an existence of dependencies of quantum sold on both change of the absolute price and change of the relative price. These dependencies and the impact of the relative price change is more significant in the Czech Republic than in Poland.

This study aimed to know the perception of attendants that work in fuel stations about risks and satisfaction at work. It is a qualitative, exploratory and descriptive research. The theoretical framework was the Psychodynamic of Work and the scenario was eight fuel stations localized in the urban area of Santa Maria/RS. The participants were eight attendants of different fuel stations. Data collection was carried out through semistructured interviews. The data obtained was analyzed through Bardin s content analysis proposal. The research followed all ethical and legal aspects pertinent to the appropriate implementation of study, being developed according to the Committee of Ethics and Research from the Universidade Federal de Santa Maria, according to the Resolution Nº 466/12 of the National Health Council. Concerning the results, these were organized in three categories titled: Experiences of satisfaction and dissatisfaction lived by attendants; Risks and hazards due to working in fuel stations. Thus, the context of work of attendants has fundamental role in issues that involve satisfaction and dissatisfaction experiences. The organization and conditions of work may evoke suffering and take to both physical and mental illness. The socio-professional relationships may begin experiences of satisfaction and dissatisfaction. Dissatisfaction also arises from work schedules. On the other hand, work satisfaction is given by acknowledgment, employment, security and convenience, besides cooperation among the employees. In relation to occupational risks, which they are exposed to, there is a limited perception concerning the attendants. The results here evidenced might contribute to improve this context of work, straightening experiences that generate satisfaction, reframing the experiences of dissatisfaction. Thus, the environment of fuel stations shows a relevant field to nursing actions, in order to contribute to the prevention of accidents and promotion in health of these employees, having as objective the construction of proactive subjects, protagonists of their own health-work relation history. / O presente estudo tem como objetivo geral conhecer a percepção de trabalhadores frentistas de postos de combustíveis acerca dos riscos e satisfação no trabalho. Trata-se de um estudo de abordagem qualitativa, do tipo exploratório-descritivo. O referencial teórico deste estudo foi a Psicodinâmica do Trabalho. O cenário do estudo foi oito postos de combustíveis localizados na área urbana do município de Santa Maria/RS e os participantes foram oito trabalhadores frentistas de diferentes postos de combustíveis. A técnica de coleta de dados empregada foi a entrevista semiestruturada e os dados obtidos foram analisados por meio da Análise de Conteúdo proposta por Bardin. A pesquisa atendeu a todos os aspectos éticos e legais, sendo desenvolvido mediante aprovação do Comitê de Ética em Pesquisa da Universidade Federal de Santa Maria, conforme preconizado pela Resolução Nº 466/12 do Conselho Nacional de Saúde. Quanto aos resultados, estes foram organizados em três categorias intituladas: Contexto de trabalho de postos de combustíveis; Vivências de satisfação e insatisfação de trabalhadores frentistas; e Riscos e agravos decorrentes do trabalho em postos de combustíveis. Deste modo, evidenciou-se que o contexto de trabalho dos frentistas tem papel fundamental nas questões que envolvem vivências de satisfação e insatisfação. A organização do trabalho e as condições de trabalho podem suscitar sofrimento e levar ao adoecimento, tanto físico como psíquico. As relações socioprofissionais possibilitam vivências de satisfação e insatisfação. A insatisfação também surge da rotatividade no trabalho. Já a satisfação no trabalho é dada pela identificação com o trabalho, pelo reconhecimento, pela empregabilidade, segurança e comodidade, além da cooperação entre os pares. Em relação aos riscos ocupacionais aos quais estão expostos, constata-se uma percepção limitada dos trabalhadores frentistas. Os resultados aqui evidenciados podem contribuir para a melhoria deste contexto de trabalho, fortalecendo as vivências geradoras de satisfação e ressignificando as vivências de insatisfação. Portanto, o ambiente dos postos de combustíveis se mostra um campo relevante para a atuação da Enfermagem, a fim de contribuir para a prevenção de agravos e promoção da saúde destes trabalhadores, objetivando a construção de sujeitos proativos e protagonistas da sua história na relação saúde-trabalho.

This diplom thesis deals with a proposal of a business plan for setting up a public filling station of fuel located in Brno. In the theoretical part, there are described entrepreneurship, the most utilised methods of analyses and structure of the business plan at the theoretical level. Essential analyses for creation of the business plan are performed in the analysis part. Creation of the proposal of the business plan and creation of the risk analysis including the proposal of the countermeasure are content of the last part.

This paper analyses the purchase and operation of vehicles on compressed natural gas. It contains a definition of Compressed Natural Gas (CNG) and discusses the various phases of its use in transport. It indicates the differences of this alternative fuel compared to traditional fuel such as gasoline or diesel. Then it focuses on the main reasons to support the use of compressed natural gas transport and talks about the legislation which has a major role in the development of alternative fuels. Then it specifies the disadvantages which can be associated with its use in transport. The last section includes an analysis on the specific example of the RWE CZ Group, which compares the different costs for compressed natural gas vehicles and vehicles which run on conventional fuel. Specifically the cost per kilometer of vehicle, CO2 emission and purchase price are given for comparison.

The research focuses on the environmental problem of volatile organic compounds in ambient air of petrol filling stations. The literature review of the issues, arising from petrol-related VOCs, with actual and proposed VOC emissions trends in Europe, have been performed. Besides petrol filling station’s typical technology layout, petrol nature and composition, applicable petrol vapour recovery solutions and their efficiency were examinated. The volatile organic compounds’ experimental research in two petrol stations of typical technology layout in Vilnius city under similar extreme meteorological conditions (VOC air pollution episodes with low winds, stable stratification and suspended photochemical removal) is done. The emitted from petrol stations VOC experiment is based on air pumped sampling in glass gas pipette and further determination using gas chromatography with flame ionization detector. The experimental results, presented by means of tables and diagrams, are analysed and discussed. The available results of the experiment are loaded into the environmental model “ALOHA” for air pollution evaluation and concentrations prediction in the ambient air under different meteorological conditions and technological emergency situations (petrol spillage) at petrol filling station. The research is summarized in conclusions and recommendations. / Tyrimas skirtas aplinkos oro taršos problemai lakiaisiais organiniais junginiais, išsiskiriančiais nuo benzino degalinių. Atlikta svarstomos aplinkosauginės problemos literatūros apžvalga. Apžvelgti oro taršos pasekmės skatinamos LOJ išsiskyrimų nuo benzino degalinių, aktualios ir numatomos LOJ emisijų tendencijos Europoje, tipinis benzino degalinės technologijos išsidėstymas, benzino sudėtis ir svarbiausios LOJ garų formavimui benzino savybės, taikomi garų grąžinimo sprendiniai ir jų efektyvumas. Detaliai aprašytas LOJ eksperimentinis tyrimas, atliktas dviejose Vilniaus miesto tipinės technologijos degalinėse esant panašioms kraštutinėms (LOJ taršos epizodai prie silpnų vėjų, stabilios stratifikacijos ir suspenduoto fotocheminio šalinimo) meteorologiniams sąlygoms. LOJ mėginių ėmimui panaudotas aktyvus metodas su aspiracija į dujines pipetes, LOJ koncentracijos nustatytos dujinės chromatografijos su liepsnos jonizacijos detektoriumi metodu. Tyrimo rezultatai, pateikti lentelių ir diagramų pavidalu, aptarti ir įvertinti. Eksperimento duomenys įkelti į oro kokybės modelį “ALOHA”, siekiant nustatyti LOJ pernašą ir sudaryti LOJ koncentracijų prognozė benzino degalinių aplinkos ore prie skirtingų meteorologinių parametrų ir avarinių technologinių situacijų (benzino išsiliejimas). Tiriamąjį darbą reziumuoja išvados ir rekomendacijos.

In order to make decisions to approve filling stations, an environmental impact assessment (EIA) needs to be conducted and evaluated by the competent authority. Although numerous filling stations have been authorised for operation, the quality of the EIA reports that form the basis for decision making has never been evaluated. The evaluation of the quality of EIA reports on filling station developments by means of an adapted Lee–Colley review package formed the basis of this research. The main conclusion was that the quality of the EIA reports for filling station developments, as reviewed by the adapted review package, is generally of a poor standard. This means that a decision to approve a new filling station is generally based on just enough information to the competent authority. The main deficiencies in the EIA reports related to site description, cumulative impacts and mitigation measures, while the environment description, identification of impacts, scoping of impacts, assessment of impact significance and emphasis (impacts) in the reports were of good quality. The results from the reviewed EIA’s correspond mostly with the literature on the review of EIA reports. / Thesis (M. Environmental Management)--North-West University, Potchefstroom Campus, 2012.

In order to make decisions to approve filling stations, an environmental impact assessment (EIA) needs to be conducted and evaluated by the competent authority. Although numerous filling stations have been authorised for operation, the quality of the EIA reports that form the basis for decision making has never been evaluated. The evaluation of the quality of EIA reports on filling station developments by means of an adapted Lee–Colley review package formed the basis of this research. The main conclusion was that the quality of the EIA reports for filling station developments, as reviewed by the adapted review package, is generally of a poor standard. This means that a decision to approve a new filling station is generally based on just enough information to the competent authority. The main deficiencies in the EIA reports related to site description, cumulative impacts and mitigation measures, while the environment description, identification of impacts, scoping of impacts, assessment of impact significance and emphasis (impacts) in the reports were of good quality. The results from the reviewed EIA’s correspond mostly with the literature on the review of EIA reports. / Thesis (M. Environmental Management)--North-West University, Potchefstroom Campus, 2012.

The aim of this diploma thesis is to draw up a business plan regarding an extension of an existing car repair service by adding a public fuel filling station to it. The public fuel filling station will be built directly within the area of the existing car repair service located in the village of Jemnice, in the district of Žďár nad Sázavou. The theoretical part generally describes the business activity, possible forms of business and individual analyses used in this diploma thesis. The second part briefly describes the chosen company, for which the above mentioned draft of the businnes plan is intended. The last part of the diploma thesis presents the actual construction plan of the public fuel filling station based on the elaborated analyses, including the time schedule of the execution.

En av de vanligaste föroreningarna i mark och grundvatten är aromatiska kolvä- ten såsom bensen, toluen, etylbensen och xylener. Dessa härstammar från ex. ben- sin och har läckt ut till omgivande miljö från drivmedelsanläggningar. I stället för schaktning och bortforsling av de förorenade jordmassorna som mest förekom- mande ex situ-saneringsmetod behövs mer forskning kring in situ-saneringsmetoder där föroreningen alltså kan angripas på plats. I denna rapport undersöks förhöjd biologisk nedbrytning genom att redogöra för de önskvärda (bio)kemiska reak- tionerna i marken, de parametrar som styr den biologiska nedbrytningen samt huruvida dessa parametrars inverkan har kunnat påvisas i tre stycken fallstu- dier där in situ-sanering utförts vid drivmedelsanläggningar. Studien kommer fram till ett antal primära (ursprungliga) variabler såsom föroreningen i fråga, jordtätheten och klimatet, samt ett antal sekundära (förändringsbara) variabler såsom oxidationsmedlet, mikroorganismerna, näringsämnena och markvattnet. Dessa presenterades sedan i en schematisk skiss som visar hur de växelverkar med parametrarna för optimal biologisk nedbrytning, vilka visade sig ha vissa optimala värden. Dessa konstaterades vara föroreningshalten (<5-10 viktprocent torr jord), pH-värdet (6-9), temperaturen (20-35◦C), vattenmättnaden (40-80%), syrehalten (> 2 500 viktprocent kolväten), C:N:P-kvoten (100:10:1) samt koncent- rationen mikroorganismer (> 103 CFU/ml). När de olika parametrarnas inverkan  i fallstudierna undersöktes kunde slutsatsen dras att det skulle behövas ytterliga- re data och mätningar vid varje sanering för att kunna garantera att parametrarna varit inom sina respektive optimala värden. / One of the many goals for a sustainable living and a healthy environment is the reduction of toxic substances in soil and groundwater. Within this ambit, one of the most common pollutants is aromatic hydrocarbons such as benzene, tolue- ne, ethylbenzene and xylenes (BTEX) which are spread from e.g. filling stations for fuel as they are constituents of petrol. These are volatile and can constitute a risk for humans and the environment as they percolate through the soil and groundwater resources as well as can exfiltrate from the ground to surrounding buildings and pollute the indoor air. Once these pollutants are present in the soil, the site needs to be remediated, something which is mainly done ex situ by exca- vating the polluted masses to be sent to a treatment facility. An alternative to this is in situ remediation where the pollution can be treated without being excavated and thus having a smaller impact on the environment.  In this report, one of these techniques called enhanced biodegradation was studied, which implies the application of oxidisers to faciliate microbial activities. It investigated (1) how this remediation technique works and what (bio)chemical reactions are desired in the soil; (2) what are the principal parameters that enable this remediation process and how do they interact with the surrounding factors, and (3) whether the impact of these parameters can be estimated in three case studies where this technique has been used. The three case studies were filling stations located in Sweden, having similar pollutants and geology, and two diffe- rent oxidisers had been used.  The study resulted in the identification of a number of primary (initial) varia- bles such as the pollutant characteristics, the soil density and the climate; as well as a number of secodnary (modifiable) variables such as the oxidiser, microorga- nisms, nutrients and soil moisture. These were then presented in a scheme which shows how their interactions with the parameters for optimal biodegradation. Each parameter was found to have a certain optimum such as the concentration of hydrocarbons (<5-10 mass percent of the dry soil) , pH value (6-9), tempe- rature (20-35◦C), soil water saturation (40-80%), oxygen concentration (> 2,500 mass percent of the hydrocarbons), C:N:P ratio (100:10:1) as well as concentration of microorganisms (> 103 CFU/ml). A negative correlation could be identified between the soil density and the oxygen concentration in the soil, as well as a po- sitive correlation between the soil water saturation in the and the soil moisture, alternatively additional water via irrigation. The impact of each parameter in the case studies of in situ remediation was assessed and the it could be concluded that they would need additional data and measurements for most parameters in order to guarantee that they are within the respective optima.