The purpose of the present qualitative study is to create knowledge about librarydigital services and their marketing to patrons with disabilities in Armenia, on theexample of the National Library of Armenia, as well as, to discover opinions of theNLA librarians and patrons with disabilities about the importance of library digitalservices to people with disabilities. Literature review and qualitative interviewing has been employed as methods to collect the empirical data. The results have been analyzed and discussed based on the library-marketing model of marketing research, marketing segmentation, marketing mix strategy and marketing evaluation suggested by Koontz & Gubbin (2010). It has been concluded, that 1) e-accessibility issomething new at the NLA and the NLA does not provide equally available knowledge, resources, services, facilities to patrons with disabilities, because of the following main challenges: lack of continuous funding and support from the state, lack of appropriate facilities and technologies, lack of qualified staff, and historicallyinherited library infrastructure impediments; 2) no library service marketing is conducted to patrons with disabilities at the NLA; 3) the opinions are that provisionwith such services is very important to people with disabilities, since they allow those people to gain access and use information in formats adopted to their various needs, and, of course, they become integrated into the modern society. The important role of a library as a non-discriminator and copyright protector in a developing country when delivering digital library services to patrons with disabilities has also been discovered. / Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster

The study’s purpose has been to attract attention and facilitate discussion regarding norms that are present in text books in the social science for upper primary school. The theoretical premiss has been a normcritical perspective based on queer theory, social constructionism and intersectionality. The study’s conclusion is based on content analysis (text and image) of four text books. The method that was chosen were qualitative analysis with quantitative ingredients. This study was limited to family constellations, ability to function, gender/non-binary gender persons and white/non white persons.   In summary, the text books shows several normcritical perspectives. The results differ from earlier studies since one out of four study material is female dominant. The most common family constellation that appeared was the nuclear family. All study materials was dominated by white persons, additionally there were persons with disabilities: visual impairment (glasses). Other disabilities were absent. / Studiens syfte har varit att väcka uppmärksamhet och skapa diskussion kring vilka normer som förekommer i läroböcker i samhällskunskap för årskurs 4-6. Teoretiska utgångspunkter har varit normkritiskt perspektiv utifrån queerteori, socialkonstruktivism och intersektionalitet. Studiens resultat är baserat på text- och bildanalys av fyra läroböcker. Metoden som valdes var kvalitativ analys med kvanitativa inslag. Denna studie var avgränsad mot familjekonstellationer, funktionsförmåga, genus/könsöverskridande identitet och vithet/icke vithet.   Sammanfattningsvis har läroböckerna flera normkritiska perspektiv. Resultatet skiljer sig från tidigare forskning i och med att en av fyra läroböcker var kvinnodominerade. Den vanligaste formen av familjekonstellationer var kärnfamiljen. Samtliga läroböcker domineras av vita personer, dessutom finns presentationers av personer med funktionsnedsättning: synfel (glasögon). Andra funktionsnedsättningar lyste med sin frånvaro.