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Exploring and predicting South African consumer's intended behaviour towards selecting green hotels : extending the Theory of Planned BehaviourDe Freitas, Duane 08 1900 (has links)
Although South African consumers are reflecting increased green purchasing intentions, the factors that will lead to their intended behaviour to select green hotels have yet to be researched. Accordingly, the research proposes to explore the predictive ability of the Theory of Planned Behaviour (TPB) and then further modify and develop extended model structures surrounding the TPB, to identify and confirm an independent theoretical model that will effectively and comprehensively be able to predict South African consumers’ intended behaviour towards selecting green hotels. To answer the aim and objectives set, the research positioned itself within a non-experimental quantitative paradigm. An online questionnaire was distributed to South African consumers that stayed at a hotel at least once within a 12-month period. A total of 402 completed and error-free responses were used for statistical analysis.
Descriptive statistical analysis was used to assess, derive and understand the demographic profile of the respondents and determine the respondent’s characteristics as South Africans who intend to stay at or visit hotels. Structural equation modelling (SEM) revealed that Azjen (1991)’s original TPB is a strong predictor of behavioural intention, indicating its applicability to the domain of South African consumers’ behavioural intention towards selecting green hotels. In addition, it was found that South African consumers’ intended behaviour towards selecting green hotels can statistically be best explained by expanding on the original TPB model to include emotive and non-cognitive predictor variables, namely anticipated regret (AR) and perceived moral obligation (PMO), as direct constructs to behavioural intention as well as by including environmental knowledge (EK) as a direct predictor variable to attitude (ATT). Furthermore, it found that the relationship between behavioural intention and perceived behavioural control (PBC) was the strongest and most significant, followed by subjective norm (SN), ATT, PMO and AR. Lastly, the findings revealed that PBC, ATT, SN, PMO and AR can all act as positive and highly significant intermediaries between EK and behavioural intention.
The study contributed towards theory by identifying and assessing the psychographic factors that will best explain the consumer decision-making processes leading to behavioural intention in context to green hotel selection. The study further extends its contribution by adding value to environmental sustainable literature in context to an emerging economy, namely South Africa. Although South African consumers are reflecting increased green purchasing intentions, the psychological factors that will lead to the intended behaviour towards selecting green hotels have not received much attention in research. It was, therefore, important and theoretically valuable to not only investigate the predictive ability of the original TPB, but to also modify, develop and extend model variations surrounding the TPB to thoroughly explore the predictive ability for South African consumers’ intention to select green hotels. / Life and Consumer Sciences / M. Sc.
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Assessing security measures at hotels : a case study from GautengCebekhulu, Nomsa Pride 09 1900 (has links)
This study is about assessing security measures in the hotel industry in Gauteng Province, South Africa. The researcher divided Gauteng into five regions (Mogale City; Tshwane; Central Johannesburg; Ekurhuleni; and Sedibeng). The researcher adopted the qualitative approach where one-on-one interviews were conducted with the participants. There were 20 hotels that were selected to participate in the study. From the 20 hotels, where only one participant from each was involved, the researcher conducted one-on-one interviews with twenty (20) Security Managers or anybody who was responsible for the security functions at senior level at the hotels. A semi-structured interview schedule with probing questions was used as a guide to obtain comprehensive information about security measures from the participants. Random sampling approach was used in the study. From the population of 70 hotels in Gauteng, where the sample of twenty (20) was derived, was the group within which the researcher was interested in for obtaining data. Since Gauteng Province is huge, the researcher only conducted research within the four metropolitan areas consisting of Johannesburg, Mogale City, Tshwane and Ekurhuleni.
The aims and objectives of the research study are as follows:
• Outline the nature of business that hotels are engaged in;
• Investigate if there are security policies and procedures as part of effective security component;
• Examine what important assets need to be protected at hotel facilities;
• Uncover the risks facing assets in the hotel facilities;
• Determine what incidents of loss took place in the hotel facilities;
• Examine what assets are mainly targeted by perpetrators at hotels;
• Uncover the profile and modus operandi of hotel perpetrators;
• Examine the effectiveness of security measures and systems that are put in place at hotels;
• Explore if security systems are integrated at hotels;
• Determine the frequency of conducting risk assessment at hotels;
• Check if pre and post-employment screening is conducted for security officers at hotels;
• Find out if the guests inquire about security measures when making reservations; and
• Find out how guests feel about security at the hotel facilities.
The study revealed the following:
• Hotels are business entities which attract different types of guests, nationally and internationally. Different services that are offered at the hotels which make hotels the main choice of destination to the guests are: accommodation for sleeping, leisure, and work commitments such as workshops or conferences. The study also revealed that most of the clientele comes from the corporate sector.
• There are basic security measures in place in the hotels. These range from security policies, security procedures, physical security (for example, technological security such as Close Circuit Television (CCTV) surveillance system, adequate security lighting, security personnel (contract or in-house), alarm systems, armed response, access control systems and security fence or walls). The security measures were also appeared to be put in place in accordance with the location of the hotel. If the hotel was surrounded by other business areas, the level of security was more focused in the inner security layer. If the hotel was standing alone, the different security layers (the inner security layer, the outer and the middle security layers) were adequately protected.
• Hotels are faced with different risks such as theft, prostitution, murder and assault, among others. Theft however was found to be across the board; for example, people were stealing the hoteliers’ property or the guests’ property.
• Prostitution was found to be prevalent at hotels. Prominent people from political arena, corporate environment and other guests were interested in the prostitutes. Prostitutes were said to have their own modus operandi of using drugs to their prospective clients and then rob them of their money and belongings thereafter.
• Most of the assets which are targeted by hotel perpetrators were found to be: guests/hotel money, hotel goods, guests’ cars, goods in guests’ cars, televisions, home music systems and mobile devices such as laptops and cell phones.
• The profile and modus operandi of hotel perpetrators.
• Security assessments are conducted at hotels so as to figure out what security risks are facing the hotels.
• Hotels need to be protected at all times against criminality as it tarnishes their image.
• Most of the guests do enquire about the safety of the hotel before making a booking. Some of the guests mainly from the corporate sector do send their security specialists to assess the level of security at the hotel prior to making a booking.
As the findings on this study were based on aims and objectives, recommendations for crime combating, proactive protection and future research were identified. The recommendations will, hopefully, also improve any inadequate security measures that may have been revealed by the study. / Criminology and Security Science / M.A. (Criminal Justice)
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A framework for small and medium tourism enterprises in Tshwane townships, South AfricaDhlomo, Phumelela Ezra 02 1900 (has links)
Despite there being general agreement that SMEs are valuable in the global and South African
economy to aid in creating jobs and in growing the economy, few benefits accrue to these
enterprises as they endure a number of challenges which make them unsustainable. This research
aimed to investigate the sustainability of SMEs in Tshwane townships, with an aim to design a
framework that could be used by other SMEs that intend to enter the tourism industry, to ensure
that they are sustainable and can contribute towards the expansion of the South African economy.
The primary data was collected through a questionnaire, which was used to obtain information on
Tshwane township tourism SMEs, as a way of detecting whether they were sustainable or not. The
results indicated that the Tshwane township tourism SMEs were very small enterprises created by
owners who were passionate about the tourism product. These enterprises have not been able to grow
and employ more people but have provided employment and survival income for the owner and, in some
cases, two additional people. SMEs face various challenges relating to sustainability, one of the
main challenges being financial stability. SMEs are therefore unable to play their intended role in
the creation of employment as well as in contributing to the economy as a whole. In an attempt to
assist the owners and/or managers of SMEs to fulfil their roles, an SME framework was developed in
the course of the present research. This framework comprises a step-by-step guide that asks all the
relevant questions aimed at getting to know the business and culminating in a range of
recommendations that could assist in making these SMEs sustainable. / Entrepreneurship and Supply Chain, Transport, Tourism and Logistics Management / M. Com. (Tourism Management)
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Student evaluation of career readiness after completing the hospitality management curriculum at the International Hotel SchoolConradie, Ronette 02 1900 (has links)
The primary purpose of this study was to determine how the current hospitality
management curriculum at The International Hotel School contributes to students’
preparedness from their own perspectives.
Generic and curriculum specific skills that can be used for curriculum evaluation were
identified, a framework of curriculum variables to rate the level of student
preparedness was developed, the effectiveness of the hospitality management
curriculum from the perspectives of students’ perceptions of preparedness was
analysed, and the aspects that contribute most to student preparedness were
identified through a literature study and an empirical investigation.
The findings were summarised and it was recommended that The International Hotel
School needs to review the hotel and restaurant accounting course and the
experiential learning components. Furthermore, lecturers of The International Hotel
School should receive training on the implementation of more interactive course
content delivery methods. / Educational Studies / M. Ed. (Adult Education)
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Einsatz didaktischer Fallarbeit im gastgewerblichen Berufsschulunterricht zur Stärkung des Theorie-Praxis-Bezuges – eine qualitative LehrpersonenbefragungWindisch, Michaela, Henzelmann, Luka Kristin, Böttcher, Juliane 02 June 2023 (has links)
Seit Beschluss der Kultusministerkonferenz 1996 werden alle neugeordneten Ausbildungsberufe nach dem Lernfeldkonzept gestaltet, welches theoretische und praktische Ausbildungsinhalte verknüpft, um umfassende berufliche Handlungskompetenz zu fördern. Gleichzeitig stellt didaktische Fallarbeit eine bedeutsame Methode für berufsbildenden Unterricht im Lernfeld dar. Bezugnehmend werden Einsatz, Umsetzung sowie Potenziale im Berufsfeld Ernährung und Hauswirtschaft, speziell Gastgewerbe, untersucht. Mittels teil-strukturierter, leitfadengestützter, gastgewerblich unterrichtender Lehrpersonenbefragung wird qualitativ erforscht, inwieweit didaktische Fallarbeit bereits im handlungsorientierten Unterricht eingesetzt wird, um bewusst eine Stärkung des Theorie-Praxis-Bezuges zu erzielen. Die Befragten sind sich einig, dass didaktische Fallarbeit bewusst zur Stärkung des Theorie-Praxis-Bezuges beiträgt. Aus ihrer Sicht bietet diese Methode größtes Potenzial innerhalb beruflicher Bildung. Die Forschungsergebnisse leisten einen grundlegenden Beitrag für die Berufsfelddidaktik Ernährung und Hauswirtschaft. Sie zeigen praktische Umsetzungsmöglichkeiten auf. In der Diskussion werden Optimierungsbedarfe und Handlungsempfehlungen abgeleitet sowie weiterführende Forschungsbedarfe vorgestellt, um zukünftig evidenzbasierten, qualitativ hochwertigen und schülerorientierten Unterricht sichern zu können.:Abbildungsverzeichnis I
Tabellenverzeichnis II
1 Einleitung 1
2 Gastgewerbe innerhalb beruflicher Bildung – eine theoretische Annäherung 2
2.1 Fakten und Impulse aus dem Gastgewerbe 2
2.2 Berufsfeld(-didaktik) in Ernährung und Hauswirtschaft 4
2.3 Lernfeldkonzept 5
2.4 Didaktische Fallarbeit 6
2.4.1 Begriffliche Einordung 7
2.4.2. Historische Entwicklung 8
2.4.3. Merkmale 8
2.4.4 Varianten 9
2.4.5 Chancen und Grenzen 10
2.5 Herleitung Forschungsfrage, Hypothesen und Zielsetzung 12
3 Empirische Untersuchung zum Einsatz didaktischer Fallarbeit in gastgewerblichen Ausbildungsberufen 14
3.1 Methodenauswahl 14
3.2 Untersuchungsdurchführung 15
3.2.1 Festlegung des Materials 15
3.2.2 Analyse der Entstehungssituation 16
3.2.3 Formale Charakteristika des Materials 16
3.2.4 Theoriegeleitete Festlegung der Strukturierungsdimension 17
3.3 Gütekriterien qualitativer Forschung 18
3.4 Ergebnisse 19
3.4.1 Kategorie 1: Einsatz didaktischer Fallarbeit 22
3.4.2 Kategorie 2: Erfahrungen mit didaktischer Fallarbeit 23
3.4.3 Kategorie 3: Stärkung des Theorie-Praxis-Bezuges 24
3.4.4 Kategorie 4: Unterrichtsphasen 26
3.4.5 Kategorie 5: Prozessarbeit 27
3.4.6 Kategorie 6: Potenzial 27
3.4.7 Zusammenfassung der Ergebnisse 28
3.5 Beantwortung der Forschungsfrage und Verifizierung der Hypothesen 29
4 Diskussion - Optimierungspotenziale und Handlungsempfehlungen 30
5 Schlussfolgerung 33
Literaturverzeichnis III
Anhangsverzeichnis VII
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The perception of social media as a promotional mix element in star-graded accommodation establishments in the Western Cape province of South AfricaVan Niekerk, Claudette 12 1900 (has links)
Since the advent of the Internet, the number of individuals and organisations
using tools such as the World Wide Web and cell phones has increased, and is
continuing to grow at a rapid pace. Social media has provoked fundamentally
different ways of doing business, and organisations rapidly had to get on this
social media bandwagon to stay up to date with the latest market trends and
ahead of the competition. Although social media is already broadly used among
South African businesses, the perception regarding the use of social media as a
promotional mix element has not been investigated sufficiently in South Africa.
The primary purpose of this study was therefore to determine the perception of
star-graded accommodation establishments, operating in the Western Cape
province of South Africa, regarding the use of social media as a promotional mix
element. A broad and in-depth literature review was conducted on the use of
social media and social media as a probable promotional mix element. An
empirical study was conducted, in which data was collected from star-graded
accommodation establishments operating in the Western Cape by means of a
web-based (computer-assisted) self-administered questionnaire. A quantitative
approach was followed in order to satisfy the research objectives of this study.
The results of this research study indicate that social media is perceived to be
an instrumental marketing element in star-graded accommodation establishments
and can indeed be considered an element of the promotional mix. / Business Management / MCOM (Business Management)
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The perception of social media as a promotional mix element in star-graded accommodation establishments in the Western Cape province of South AfricaVan Niekerk, Claudette 12 1900 (has links)
Since the advent of the Internet, the number of individuals and organisations
using tools such as the World Wide Web and cell phones has increased, and is
continuing to grow at a rapid pace. Social media has provoked fundamentally
different ways of doing business, and organisations rapidly had to get on this
social media bandwagon to stay up to date with the latest market trends and
ahead of the competition. Although social media is already broadly used among
South African businesses, the perception regarding the use of social media as a
promotional mix element has not been investigated sufficiently in South Africa.
The primary purpose of this study was therefore to determine the perception of
star-graded accommodation establishments, operating in the Western Cape
province of South Africa, regarding the use of social media as a promotional mix
element. A broad and in-depth literature review was conducted on the use of
social media and social media as a probable promotional mix element. An
empirical study was conducted, in which data was collected from star-graded
accommodation establishments operating in the Western Cape by means of a
web-based (computer-assisted) self-administered questionnaire. A quantitative
approach was followed in order to satisfy the research objectives of this study.
The results of this research study indicate that social media is perceived to be
an instrumental marketing element in star-graded accommodation establishments
and can indeed be considered an element of the promotional mix. / Business Management / M. Com. (Business Management)
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The perception of customer service in the hotel industry in PretoriaNyirangondo, Marie Celine 01 1900 (has links)
Abstracts in English, Southern Sotho and Zulu / The primary objective of the study was to explore customers’ perceptions of the service quality provided in the hotel industry, in Pretoria. Considering the growth of the hotel industry in Pretoria, this study revealed that customers expect to receive a high level of service quality, which will lead to customer satisfaction and produce a positive perception of hotel service. An exploratory research design was adopted in this study and qualitative data were collected through interviewing customers of a hotel. In terms of limitations, this study was conducted at one selected hotel in Pretoria. Atlas.ti software was used to analyse collected data. The analysis of the data identified a number of specific themes that were relevant to shaping the perceptions of the respondents, in terms of service quality and their satisfaction with the service quality received. The themes supported existing literature in terms of the factors influencing perceptions of service and the specific influences within those themes were elaborated on, leading to recommendations for managing service quality perceptions in the hotel industry. / Maikemišetšomagolo a dinyakišišo e bile go utolla maikutlo a badiriši mabapi le boleng bja ditirelo tše di abiwago ka intastering ya dihotele ka Pretoria. Ka ge di hlokometše kgolo ya intasteri ya dihotele ka Pretoria, dinyakišišo tše di utollotše gore ba emetše go hwetša ditirelo tša boleng, tšeo di tlago feletša ka go kgotsofala ga badiriši le go tšweletša maikutlo a makaone a tirelo ya dihotele. Tlhamo ya dinyakišišo tša go utolla e dirišitšwe ka mo dinyakišišong tše gomme tshedimošo ya boleng e kgobokeditšwe ka go botšiša badiriši ba dihotele dipotšišo. Mabapi le mellwane, dinyakišišo tše di dirilwe ka hoteleng e tee yeo e kgethilwego ka Pretoria. Softewere ya Atlas.ti e šomišitšwe go sekaseka tshedimošo ye e kgobokeditšwego. Tshekatsheko ya tshedimošo e utollotše merero ye mmalwa ye itšego yeo e bego e le maleba mabapi le go beakanya maikutlo a baarabi, mabapi le boleng bja ditirelo le go kgotsofala ga bona mabapi le boleng bja ditirelo tšeo di hweditšwego. Merero e thekgile dingwalwa tše di lego gona mabapi le mabaka ao a huetšago maikutlo ka ga ditirelo gomme dikhuetšo tše itšego ka gare ga merero yeo di hlathollotšwe, gomme se sa feletša ka ditšhišinyo tša go laola maikutlo ka ga boleng bja ditirelo ka intastering ya dihotele. / Inhloso enkulu yalolu cwaningo kwakuwukuhlola imibono yamakhasimende ngekhwalithi yesevisi enikezwa embonini yamahhotela, ePitoli. Uma kubhekwa ukukhula komkhakha wamahhotela ePitoli, lolu cwaningo luveze ukuthi amakhasimende alindele ukuthola izinga eliphakeme lezinsizakalo, okuzoholela ekwanelisekeni kwamakhasimende futhi kuveze umbono omuhle wensizakalo yamahhotela. Lolu cwaningo oluchazayo lwamukelwe kanti lakhelwe phezulu kwemininingwane ebhekelele ubunjalo besimo yaqoqwa ngokuxoxisana namakhasimende asehhotela. Ngokwemikhawulo, lolu cwaningo lwenziwe ehhotela elilodwa elikhethiwe ePitoli. Kusetshenziswe isofthiweye noma uhlelo lokusebenza elibizwa nge-Atlas.ti ukuhlaziya imininingwane eqoqiwe. Ukuhlaziywa kwedatha kukhombe izingqikithi ezithile ebezifanele ukwakhela imibono yabaphenduli, ngokuya ngekhwalithi yesevisi nokweneliseka kwazo ngekhwalithi yesevisi etholakele. Izindikimba zisekele imibhalo ekhona ngokwezinto ezinomthelela emibonweni yesevisi kanye nemithelela ethize kulezo zingqikithi yachazwa kabanzi, okuholela ezincomweni zokuphatha imibono yekhwalithi yesevisi embonini yamahhotela. / Business Management / M. Com. (Business Management)
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Common city attributes and contact employees : a case study of Indianapolis, IndianaMcBride, Jordan Ray 03 January 2014 (has links)
Indiana University-Purdue University Indianapolis (IUPUI) / Indianapolis is considered by many a competitive, large population city with incredible resources for business conferences and event tourism. The city’s flagship event, The Indianapolis 500, has paved the way for the city’s success. With initiative, planning, construction, and implementation the city’s tourism prowess has grown over the past three decades. Indianapolis has become host to a plethora of mid-size and large conferences every year, a regular on the host circuit for the NCAA Final Four, host of the annual Big Ten basketball tournament and most recently the host of the 2012 Super Bowl. Indianapolis continuously attempts to bring in more events every year.
Not many residents get to see, or are even aware of, the associates busy at work attempting to fill hotel rooms, conference centers and stadiums. The Destination Marketing Organizations (DMOs) of the city are constantly working and tweaking strategies to increase exposure and get tourists excited about visiting Indianapolis. However, it is difficult to identify what truly separates Indianapolis as a tourist destination from any other competitive, second-tier population, landlocked city. Centrality within the country and the tourism infrastructure may be argued, but a representative from nearly any city in competition with Indianapolis may make a counterpoint to most resources. Instead of running in circles with this argument, this thesis looks to probe into a resource for Indianapolis that could be turned into a strong marketing tool for tourism: its employees. The overall purpose of this study was to examine the perceptions of resident contact employees in the food service and lodging industries concerning Indianapolis’ tourism attributes, and their relation to Indianapolis’ destination marketing and managerial strategies.
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