Examensarbete, Civilekonomprogrammet, Ekonomihögskolan vid Linnéuniversitetet, Controller, 4FE12E, VT 2014 Författare: Madeleine Olsson och Julia Henriksson Examinator och Handledare: Fredrik Karlsson   Titel: Prestationsmätningssystem: Planering, Styrning och Uppföljning i tjänsteföretag – en utvärdering av IKEA Hemmas PMS   Nyckelord: Prestationsmätningssystem, KPI, nyckeltal, utvärdering, utvärderingsstudie, tjänsteföretag, informationsflöde   Bakgrund: Det är vitalt att organisationer löpande förvaltar sitt prestationsmätningssystem (PMS) i syfte att säkerställa att rätt saker mäts. Om inte måtten följs upp kontinuerligt och utvärderas, kan prestationsmätning bli en kostsam process som inte leder till några förbättringar för organisationen. Önskemål från IKEA Hemma var att utvärdera deras PMS.   Syfte: Syftet med denna studie är att utvärdera funktionaliteten i IKEA Hemmas prestationsmätningssystem. Systemets uppbyggnad samt effekterna av PMS:et analyseras för att identifiera prestationsmätningssystemets utvecklingsområden. Ett vidare syfte är att föreslå förändringar som IKEA Hemma kan vidta för att utveckla sitt PMS.   Metod: Det angrepssätt som tillämpats i studien är utvärderingsstudie. Det primära syftet med en utvärderingsstudie är att tillhandahålla kunskap huruvida de mål som satts upp uppnås eller inte samt även att undersöka vilka effekter detta projekt haft. Intervjuer samt enkäter har legat till grund för empiriinsamlingen.   Slutsats: KPI:erna är utformade i syfte att vägleda och motivera handläggarna att tillfredsställa de kunder som kontaktar IKEA Hemma. Systemet är allmänt accepterat av medarbetarna och målen uppnås till stor del på gruppnivå. Förbättringsområden har identifierats, där bland annat nya KPI samt mätning bytts ut för att säkerställa att måttens resultat är påverkbara. / Master Thesis 30hp, Business Programme, School of Business and Economics at Linnaeus University, Controller, 4FE12E, VT 2014 Authors: Madeleine Olsson and Julia Henriksson Examiner and Supervisor: Fredrik Karlsson   Title: Performance Measurement Systems: Planning, Control and Monitoring in Service Companies- an evaluation study of IKEA Hemma’s PMS   Keywords: Performance Measurement System, KPI, evaluation studies, Service Company, information system   Background: It is vital that organizations continuously manage its performance measurement system (PMS) to ensure that the right activities are measured. Unless measures are monitored continuously and evaluated, can performance measurement be a costly process that does not lead to any improvement of the organization. A request by IKEA Hemma was to evaluate their PMS.   Purpose: The purpose of this study is to evaluate the IKEA Hemma's performance measurement system. The structure and functionality of the PMS message is analyzed to identify performance measurement system's weaknesses. The purpose is then to propose changes that IKEA Hemma can use to develop their PMS.   Method: Evaluation study is the method used in this study. The primary purpose of an evaluation study is to provide knowledge whether the targets are achieved or not and also to examine the effects of this project had. Interviews and surveys has been the basis of empirical data collection.   Conclusion: KPIs are designed to guide and motivate employees to satisfy the customers who contact IKEA Hemma. The system is widely accepted by the employees and the goals achieves at group level. Areas for improvement have been identified, which includes new KPIs and measurement, to ensure influences in the results.

Communication is a critical success factor to information systems development (ISD) projects. Intercultural communication involves two or more people from diverse cultures communication and using different worldviews and context transmit messages to each other. The aim of this study is to gain an understanding on the influence of the intercultural communication on the performance of an ISD team. In order to achieve this aim one needs to understand information systems research and to justify the selection of the chosen research methodology; to understand information systems development and ISD teams; to understand culture and communication; to understand what affects communication has between different cultures; to discover how cultural misunderstandings impact upon ISD team performance and to discover the steps taken to eliminate miscommunication due to cultural issues in organizations. The interpretive research was carried out in several organizations in Gauteng province of South Africa that develop or has a department that develops information systems. A multiple case study using interviews and content analysis as research methods were instrumental in coming to the conclusion of the research. A multicultural dyad conducted interviews in three participating organizations. Diverse information systems development team members participated in this study. The results of the study describe how intercultural communication influences ISD teams in a South African environment. They also provide an understanding on culture and communication. The results of the study also report on culture and personality as determinants of behaviour, and also on different perceptions of culture. The different ISD team dynamics may be affected by team members’ culture and personality. The results also report on intercultural communication in information systems development teams and how it is affected by the different cultural context. / Thesis (MSc (Computer Science))--North-West University, Potchefstroom Campus, 2013.

Communication is a critical success factor to information systems development (ISD) projects. Intercultural communication involves two or more people from diverse cultures communication and using different worldviews and context transmit messages to each other. The aim of this study is to gain an understanding on the influence of the intercultural communication on the performance of an ISD team. In order to achieve this aim one needs to understand information systems research and to justify the selection of the chosen research methodology; to understand information systems development and ISD teams; to understand culture and communication; to understand what affects communication has between different cultures; to discover how cultural misunderstandings impact upon ISD team performance and to discover the steps taken to eliminate miscommunication due to cultural issues in organizations. The interpretive research was carried out in several organizations in Gauteng province of South Africa that develop or has a department that develops information systems. A multiple case study using interviews and content analysis as research methods were instrumental in coming to the conclusion of the research. A multicultural dyad conducted interviews in three participating organizations. Diverse information systems development team members participated in this study. The results of the study describe how intercultural communication influences ISD teams in a South African environment. They also provide an understanding on culture and communication. The results of the study also report on culture and personality as determinants of behaviour, and also on different perceptions of culture. The different ISD team dynamics may be affected by team members’ culture and personality. The results also report on intercultural communication in information systems development teams and how it is affected by the different cultural context. / Thesis (MSc (Computer Science))--North-West University, Potchefstroom Campus, 2013.

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This study develops a basis for a land information system for the 40 ha subtropical highland catchment of Wang Jia, Yunnan Province, China. Information, including meteorology, geology, geomorphology, biology, pedology and crop productivity, was integrated using a geomorphopedological approach and expressed as maps using GIS. The developed protocol is proposed as a generic system, applicable to agricultural land evaluation in subtropical highland catchments. The results demonstrate that Wang Jia Catchment is relatively representative of the region, in terms of geomorphological features and land cover. Catchment soils, developed from residual, colluvial and alluvial materials of sandstone, shale and dolomite on different landscapes, were still young and strongly influenced by their geological parent material. Soils were normally slightly acidic to neutral. Soil fertility varied from poor to very fertile. Maize yield was significantly correlated with soil pH, total N, available N, P and K and thus the Soil Fertility Index. In 2002, maize yield was significantly correlated with manure and urea applications. There was considerable potential to increase maize yield with modified and innovative cropping practices in the catchment. Adopted primarily as a soil conservation practice, contour cultivation did not increase maize yield compared to downslope cultivation. Polythene mulch tended to increase maize yield in most years. These results largely accord with the results from controlled research plots in the same catchment. Analysis of intra-plot variations showed that soil samples from planting pits had higher total soil organic matter, total N, available N, available P and available K than inter-row samples, but with higher standard deviations. Most soil fertility parameters for inter-row samples were more similar to traditional random composite samples. These results suggest if composite samples were taken only from inter-rows, the results would have been similar, but the risk of sampling error would have been reduced. The land information system established in this study is suitable for designing, evaluating and monitoring sustainable agricultural practices central to soil conservation and crop yield improvement and thus contributing to decision-making for sustainable agricultural land management in this region.

In this thesis the role of the Shengen Information Sytem (SIS) in the field of security of the Member States was evaluated and legislation of the aforementioned system was analysed. The curent version of SIS was dissertated and componed with a new version of SIS (SIS II) of with creationis is in progress. The attention was paid to the advantages and disadvantages of both current version of SIS and the new one. Significance of SIS in the field of protection of the Shengen area was evaluated. In the thesis SIS was presented as one of the most important compensatory tools.

Building a new infrastructure facility requires a significant amount of time and expense. This is particularly true for investments in transportation for their longstanding and great degree of impact on society. The scope of time and money involved does not mean, however, we only focus on the economies of scale and may ignore other aspects of the built environment. To this extent, how can we achieve a more balanced perspective in infrastructure decision-making? In addition, what aspects should be considered when making more sustainable decisions about transportation investments? These two questions are the foundations of this study. This dissertation shares its process in part with a previous research project – Texas Urban Triangle (TUT). Although the TUT research generated diverse variables and created possible implementations of spatial decision support system (SDSS), the methodology still demands improvement. The current method has been developed to create suitable routes but is not designed to rank or make comparisons. This is admittedly one of the biggest shortfalls in the general SDSS approach, but is also where I see as an opportunity to make alternative interpretation more comprehensive and effective. The main purpose of this dissertation is to develop a Spatial Decision Support System (SDSS) that will lead to more balanced decision-making in transportation investment and optimize the most sustainable high-speed rail (HSR) route. The decision support system developed here explicitly elaborates the advantages and disadvantages of a transportation corridor in three particular perspectives: construction (fixed costs); operation (maintenance costs); and externalities (social and environmental costs), with a specific focus on environmental externalities. Considering more environmental features in rail routing will offset short-term economic losses and creates more sustainable environments in long-term infrastructure planning.

The cadastre contains parcel related data which must be up-to-date. The cadastral data in any country constitute a very big dataset. Therefore parcel related data should be carefully managed. Today, using a database is an effective way of data management. The relational database management system can be a good one for parcel related data. However when the information system concept is considered, just relational database management system is not enough. Some tools are needed in order to manipulate the data in the relational database management system. Object oriented analysis and design is a good choice to develop these tools. In this study, a parcel-based information system is developed and it is implemented for &Ccedil / ankaya Municipality. During the development relational database management system is used for attribute data management, and object-oriented analysis and design is used for development of application to manipulate the data in the relational database management system. The cadastral data are separated into two parts and each part is handled separately. The first part is the geographic or spatial data. These data are handled by the help of the MapInfo Professional Version 6.5. The other part is the attributes of these spatial data. For this part, relational database is designed and implemented on Microsoft SQL Server Version 2000. During the development of the relational database, conceptual database design is performed by enhanced entity-relationship (EER) model. Then in the logical design, the conceptual model is mapped into the relational model. After data storage area is created, the application is developed on that data by using principles of object-oriented design and analysis and unified modeling language. By the help of the software developed, the data management can be carried out easily. By this study, a solution is proposed for the cadastral data management problem of the municipalities, and this study is one of the first studies developed for parcel related data using object-oriented approach for municipalities.

The primary purpose of this study is to develop a methodology that can be used to assess IS effectiveness in the Turkish Army. This study starts with the review of the information system effectiveness and assessment paradigms. Afterwards, influences of the characteristics of the Turkish Army on IS effectiveness assessment techniques are investigated. Observations and interviews are determined as the favorable data collection techniques. A user perceived effectiveness assessment instrument for semi-structured interviews is developed. Then a case study is applied to assess IS effectiveness in one of the units of the Turkish Army. At the end of the thesis, a qualitative assessment methodology based on maturity and key determinants of a successful IS are proposed for the Turkish Army.

Geographical Information System (GIS) is a very powerful technique which is used in solving different problems in various fields dealing with spatial information. It can also be used for analyzing wars and campaign. Today&amp / #8217 / s modern armies use GIS effectively for different purposes such as determining strategic points and planning attack and defense. GIS can also be used for past wars, and historical GIS includes these kinds of applications. In this study, GIS have been used for analyzing Gallipoli Campaign in the First World War. This campaign started in February on 1915 and Allied troops left the Gallipoli Peninsula on 9th January 1916. Gallipoli Campaign have very important role in Turkish and World history. This study includes two different parts about Gallipoli Campaign. In the first part, selected battles of the campaign are analyzed with different GIS functions. Selected battles are Naval, Ariburnu, Conkbayiri, and 2nd Kirte Battles, and they are selected based on the availability of graphic and attribute data. In the second part, relationship between martyrs and locations are studied. Distributions of the number of soldiers for different criteria, such as province, district, soldier rank, death location and age are shown on maps and pie charts.