L’environnement socio-économique actuel se caractérise, en particulier, par une concurrence de plus en plus forte entre les entreprises et des marchés en rapide évolution, obligeant ainsi ces entreprises à innover afin de pérenniser leurs activités. L’innovation reste cependant complexe et difficile à mettre en place notamment pour les entreprises qui souhaitent diversifier leurs innovations et ne plus se limiter uniquement aux innovations d’ordre technique. Ainsi, certaines d’entre elles choisissent de mettre en place une démarche d’innovation centrée sur leurs utilisateurs/clients. Cette approche reste assez peu étudiée, notamment pour les entreprises industrielles ; il apparaît dès lors comme nécessaire de s'interroger sur le déploiement d’une telle démarche. C’est dans ce cadre que se situe notre problématique de recherche que nous pouvons formuler ainsi : « Comment favoriser la mise en place d’une démarche d’innovation centrée utilisateur/client au sein d’une entreprise industrielle internationale positionnée sur un marché B2B ? » Nos travaux ont été conduits au sein d’un sous-traitant automobile français positionné sur un marché B2B international. Quatre contributions majeures ressortent de nos travaux de recherche : (i) une description des typologies d’innovation déjà mises en place au sein de cette entreprise, considérée comme assez représentative des entreprises industrielles positionnées sur un marché B2B ; (ii) une définition du processus d’innovation centrée utilisateur/client pour l’entreprise et plus particulièrement des premières phases de ce dernier où les utilisateurs/clients sont les plus impliqués ; (iii) une proposition de méthodes et outils favorisant la mise en place d’une démarche d’innovation centrée utilisateur/client ; (iv) une validation de l’efficacité de la démarche mise en place avec ces outils associés. Ces contributions nous ont permis de répondre à notre problématique de recherche et de participer ainsi au soutien de la mise en place d’une démarche d’innovation centrée utilisateur/client au sein d’une entreprise internationale positionnée sur un marché B2B. / The current socio-economic environment is particularly characterized by a growing competition between companies and rapidly changing markets, forcing companies to innovate in order to maintain their activities. However, innovation remains complex and difficult to implement, especially for companies wishing to diversify their innovations and no longer be limited to technical innovations. Thus, some of them choose to implement an innovation approach focused on their users/customers. This approach remains relatively little studied, especially for manufacturing companies; therefore, it seems to be necessary to wonder about the deployment of such an approach. In this context, our research problematic can be expressed as follows: "How to support the setting-up of an innovation approach led by user/customer within an international manufacturing company positioned on a B2B market?” Our work was conducted in a French automotive subcontractor positioned on an international B2B market. Four major contributions emerge from our research: (i) a description of the typologies of innovation already implemented within this company, considered as fairly representative of manufacturing companies positioned on a B2B market; (ii) a definition of the process of innovation led by user/customer for the company, and more particularly the early phases of the process where users/customers are the most involved; (iii) a proposition of methods and tools that favor the setting-up of an innovation approach led by user/customer; (iv) a validation of the effectiveness of the set up approach with the associated tools. These contributions allowed us to respond to our research problem and thus participated in supporting the setting-up of an innovation approach led by user/customer within an international manufacturing company positioned on a B2B market.

Vorliegender Leitfaden ist eines der Ergebnisse des Forschungsprojekts „Open Innovation in Life Sciences“ (OIL), das von Mai 2008 bis April 2011 an der Universität Potsdam durchgeführt wurde. Er nimmt für sich in Anspruch, gerade Innovationsmanager in kleinen und mittleren Unternehmen (KMU) der Pharmaindustrie bei der Einführung des Open Innovation Managements zu unterstützen. Zielsetzung des Forschungsprojekts war es, (1) die Chancen und Risiken von Open Innovation unter besonderer Berücksichtigung der Anforderungen von Pharma-KMU zu analysieren und (2) daraus abgeleitet ein Konzept zur Implementierung von Open Innovation bei Pharma-KMU zu entwickeln. Der Ausgangspunkt des Projektes war die Erkenntnis, dass die Life Sciences-Branche im Allgemeinen und die Pharmaindustrie im Besonderen durch eine steigende Komplexität der Innovationsprozesse und eine zunehmende Tendenz zu Kooperationen gekennzeichnet ist. Vor diesem Hintergrund eröffnet gerade der Open Innovation-Ansatz für die Pharmabranche neue Gestaltungs- und damit Wachstumsmöglichkeiten. Open Innovation – definiert als die planvolle Öffnung der Innovationsprozesse und die strategische Einbindung des Unternehmensumfelds – wird dabei als zentraler Erfolgsfaktor für die Innovationsfähigkeit beschrieben. / The job title of innovation manager is a comparatively new phenomenon in innovation management. The field of responsibility spans the entire innovation process, from fundamental research, development and production, until the market launch. The competencies include technology, product, service and market orientation, and an innovation manager should have skills in both the strategic as well as the operational sphere. They direct the innovation process, cultivate both internal and external contacts and organise the communication of all persons involved. It is self-evident that these tasks – particularly in the pharmaceutical industry with its complex and long-term processes – present a considerable challenge for every innovation manager. With this in view, the following guidelines are directed primarily at innovation managers in medium sized pharmaceutical companies. The guidelines convey the knowledge and tools that enable the development of market and customer oriented products and services in the pharmaceutical industry from the very start. By means of images and descriptions it demonstrates which steps should be followed from idea generation, to project realization, until the market launch. The centerpiece is formed by the division of the innovation process into manageable, clearly defined phases, specifically tailored for the pharmaceutical industry. The guidelines particularly focus on the question of how customers, suppliers, competitors, etc. can be integrated into this process. This approach – termed open innovation in innovation management – when applied as a deliberate strategy, has the potential to reduce the costs of development and to raise the speed of passage of projects.

The innovation race, with ever-shortening product lifecycles and esca­lating innovation costs, has made alliances for innovation a central competitive strategy at many firms. Alliances provide access to a broader pool of knowledge that would be difficult to develop inside the firm, as well as a way of sharing risks. However, many innovation-based alliances fail. The literature argues that one important reason for this is the tension created by the contradictory recommendations of alliance management, whereby fixed contracts are stressed, and the recommendations for the innovation management of flexible and adaptable structures in order to support the innovation process. This thesis addresses the tension between the contractual logic of alliances and the dynamics of innovation by studying how different alliance structures, e.g. structures for coordination and communication, and innovation structures, e.g. modularity, can interact when shaping the innovation process. Based on in-depth studies of the innovation process in nine innovation-based alliances, the main contribution made by this thesis is a process model for managing innovation-based alliances. A central conclusion is that the structure of the alliance and the design of the innovation have to be adapted to each another in order to enable progress during the innovation process. The process model for innovation-based alliances consists of three phases; exploration, alignment, and commercialization. Important challenges during each phase are identified and different ways of managing these challenges are suggested. Although there is no shortcut to a successful innovation-based alliance, many difficulties can be avoided if management forms and subsequently adapts various alliance structures, in addition to the internal and external design of the innovation, so that the alliance and innovation become aligned. This alignment requires management to approach the alliance and innovation processes as one coalesced process whose character depends on the variety of the innovation. / Diss. (sammanfattning) Stockholm : Handelshögskolan, 2005

New ventures are rather often founded by more than one person. Still, we do not know much about how these venture teams are formed, develop and finally dissolve. The manner in which the venture team roles develop when there is more than one owner is also a neglected area in the entrepreneurship research. It is argued in this thesis that the most prolific way of studying the venture team process and the venture team roles process is in relation to the innovation process. The over-all aim of this thesis is to explore what kinds of theoretical, conceptual, empirical and methodological insights are achieved by studying innovation processes in new ventures in a transformative institutional context, from the team-level of analysis. The empirical materials are a pilot-case (Tetra Pak) and an in-depth extended case-study from the publishing sector in Poland (Proszynski i S-ka, from 1985 to 2003). The method used in the thesis is a retrospective process approach with a phasic analysis of the polyphonical narratives of the experiences of key persons as well as data from archives. In the final analysis, a number of propositions are presented that relate to how the venture team process and the venture team roles process develop over extended time periods and in relation to the innovation process. The conclusions are that the team as a level of analysis helps us to theoretically understand and explain phenomena such as periods of divergence in the innovation process; the process of social commitments in the venture team; and how a venture team develops over time to a balanced and experienced expert leadership team. Methodologically, it is claimed that the polyphonical data collection gives more comprehensive, valid and reliable measurements of the innovation process. Finally, this thesis contributes with a story of the transformation of the Polish society and economy described in an unusual way via employing the team as a level of analysis.

Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: Organisations are continuously striving to attain and maintain a competitive advantage over their peers. The innovation process provides an excellent vehicle for driving this sustained quest for competitiveness, whether on product, process or strategic level. However, in reality the increased availability and adoption of technology force organisations to increase the speed and effectiveness of their innovation processes to match not only those of their competitors, but to deal with the ever-increasing power of the individual – the empowered, consuming, producing “prosumer”. The innovation process itself should therefore undergo dramatic alterations to cope with – and include – these empowered prosumers. It is for this reason that the evolution of the innovation process has undergone changes, and is now moving towards the notion of Open Innovation. Although Open Innovation has been adopted by various organisations, it was found that a wellformulated, standardised set of Open Innovation models is lacking from existing literature. This research bridges the gap between the previous innovation models and the notion of an open approach to internal innovation, to improve the speed and effectiveness of the innovation process. It does this by investigating two primary research fields: innovation and Open Innovation, and then merging the two fields to provide a standardised framework to incorporate Open Innovation in the standard innovation process. The fundamentals of innovation are investigated, whereafter the focus moves to understanding a specific, existing innovation process framework, the Fugle Innovation Process Model. The second field (Open Innovation) is introduced, whereafter various literature sources (real-life examples, case studies and interviews) are used to develop (categorise, define and describe) five standard Open Innovation models. The five developed Open Innovation models are then allocated to the investigated, standard innovation process, according to what is needed in that particular phase of the innovation process and the beneficial offerings of each Open Innovation model. The allocated models therefore provide a potential substitute for the existing internal activity associated with each of the specific phases. The result is an existing innovation process model, populated with implementable Open Innovation models to increase not only the value of the innovation process model, but also the value to organisations who wish to deploy Open Innovation. / AFRIKAANSE OPSOMMING: Maatskappye is voortdurend besig om ’n mededingende voordeel bo hulle mededingers te probeer verkry en te handhaaf. Die innovasieproses bied ’n uitstekende metode om hierdie doel na te streef, hetsy op produk-, proses- of strategiese vlak. Die realiteit is egter dat die tempo waarmee tegnologie aangeneem en aanvaar word, en sodoende vrylik gebruik word, konstant toeneem. Dit dwing maatskappye om die spoed en effektiwiteit van hulle innovasieproses volhoubaar te verbeter, nie net om by te hou by hulle mededingers nie, maar ook om die maatskappy korrek te posisioneer ten opsigte van die moderne, bemagtigde verbruiker. Die innovasieproses moet dus self ’n gedaanteverwisseling ondergaan om ruimte te bied vir die insluiting van hierdie bemagtigde verbruikers. Daarom verander die evolusionêre progressie van die innovasieproses voortdurend en is dit besig om in die rigting van “Oop Innovasie” te beweeg. Alhoewel Oop Innovasie reeds deur verskeie maatskappye toegepas word, is daar gevind dat goed geformuleerde, standaard-, implementeerbare prosesse (of modelle) steeds in die literatuur ontbreek. Hierdie navorsings oorbrug dus die leemte tussen die meer konvensionele “geslote innovasie” en die nuwerwetse neiging na “Oop Innovasie”, om sodoende die spoed en effektiwiteit van die interne innovasieproses te verbeter. Dit word bereik deur die twee kernnavorsingsvelde te ondersoek: innovasie en Oop Innovasie, en dan die twee velde te kombineer om ’n gestandaardiseerde model te skep wat Oop Innovasie by die standaard-innovasieproses insluit. Die metodiek fokus eerstens op die kernaspekte van innovasie om ’n beter begrip van die veld te ontwikkel. Daarna verskuif die klem na die beskrywing van ’n reeds bestaande innovasieprosesmodel, die Fugle-innovasieprosesmodel. Hierna word Oop Innovasie bekend gestel, waarna vyf implementeerbare Oop Innovasie-modelle ontwikkel word aan die hand van verskeie werklike voorbeelde, gevallestudies en onderhoude, om sodoende die modelle te groepeer, te definieer en te beskryf (voordele, nadele en vereistes). Die vyf Oop Innovasie-modelle word hierna toegedeel aan die verskillende fases van die innovasieprosesmodel deur ’n vergelyking te tref tussen die behoeftes van elk van die fases en die proposisie wat elk van die Oop Innovasie-modelle bied. Die resultaat is dus ’n bestaande innovasieprosesmodel waarvan die waarde verhoog is deur die insluiting van implementeerbare Oop Innovasie-modelle. Dit voeg waarde toe vir organisasies wat graag ’n Oop Innovasieproses wil instel.

Thesis (MScEng)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Companies are under constant pressure to stay competitive in order to survive in an ever changing market. It is important for companies to stay ahead of the market and to ensure that any window of opportunity is exploited with maximum benefit to the company. Innovation is regarded as a tool that provides companies with a competitive advantage and that ensures sustainability and success. Organisations need to enhance their innovative capabilities to ensure growth and sustainability. Knowledge can be seen as the building blocks of innovation. Innovation and knowledge management are, therefore, tightly linked. Knowledge generation can be very costly and is sometimes found to be limited in organisations. When internal knowledge is insufficient in an organisation, external knowledge can be utilized by means of innovation networks between different organisations which share common goals. By knowledge being shared between organisations, not only will each organisation benefit individually, but it will also help the partners and strategic alliances to evolve and grow in stature. Required knowledge can be generated internally and can also be extracted from different organisations by means of open innovation. Open innovation sets the scene for knowledge to flow across organisational boundaries and enlarges the creative knowledge capacity and knowledge pool. The flow of knowledge should be governed by knowledge management. The research in this study bridges the gap between the previous innovation models and the notion of an open approach to internal innovation, which improves the speed and effectiveness of the innovation process. The fundamentals of innovation had been investigated, where after the focus moved to understanding a specific and existing innovation process framework, named the FuGle Innovation Process Model. The tracking of knowledge in Open Innovation Models assigned to the FuGle Innovation Process Model, leads to the proposed change of converting Innovation role players to function in an Open Innovation paradigm. By understanding the responsibilities of the role players and the intricacies of controlling the flow of different types of knowledge between interlinked companies, will provide an organisation with the opportunity to deploy an Open Innovation approach at appropriate points within their different processes. This will assist the organisation to stay competitive in an ever fluctuating market. / AFRIKAANSE OPSOMMING: Maatskappye is onder konstante druk om kompeterend te wees en om te verseker dat hulle in ‘n veranderende omgewing kan oorleef. Innovasie word beskou as ‘n hulpmiddel en instrument wat maatskappye kan voorsien van ‘n kompeterende voordeel wat volgehoue sukses kan verseker. Maatskappye behoort hulle innoverende vermoëns uit te bou om groei en volhoubaarheid te verseker. Kennis kan gesien word as die boustene van innovering. Innovasie en kennisbestuur is dus stewig met mekaar verbind. Die verkryging van kennis kan organisasies duur te staan kom en daarom is kennis binne organisasies somtyds beperk. Wanneer interne kennis in ‘n organisasie beperk is, kan van ‘n innoverende netwerk gebruik gemaak word om eksterne kennis tussen verskillende organisies wat na diesefde doel streef met mekaar te deel. Dit kan gesien word as innoverend om kennis tussen organiasies te deel. Wanneer kennis tussen organisasies gedeel word, sal nie alleenlik die enkele organisasie daarby baatvind nie, maar ook die ander organisasie en selfs vennote en alliansies van die organisasie sal ontwikkel en in statuur groei. Noodsaaklike kennis kan intern verkry word en kan ook deur middel van verskillende organisasies deur die proses van Oop Innovasie verkry word. Oop Innovasie dek die tafel vir die vloei van kennis oor organisatoriese grense heen wat die kreatiewe kenniskapasiteit en die kennispoel vergroot. Die navorsing in die studie oorbrug die gaping tussen die vorige innovasie modelle en die gedagte van ‘n oop benadering tot interne innovasie wat die spoed en effektiwiteit van die innovasieproses sal verbeter. Die grondslag van innovasie is eers ondersoek, waarna die fokus verskuif het na die begrip van ‘n spesifieke innovasie proses, naamlik die FuGle Innovasie Proses Model. Die navolging van die vloei van kennis in die Oop Innovasie Modelle wat toegedig is aan die FuGle Innovasie Proses Model, het gelei tot die voorgestelse verandering om die rolle van die innovasie rolspelers te verander sodat hulle beter kan funksioneer binne ‘n Oop Innovasie paradigma. n’ Begrip van die verantwoordelikhede van , rolspelers en die ingewikkelde kontrole oor die vloei van kennis tussen die organisasies, verskaf aan die organisasie die geleentheid om ‘n Oop Innovasie benadering op gepaste punte binne die onderskeie prosesse binne die organisasie te ontplooi. Hierdie stap sal die organisasie behulpsaam wees om kompeterend te bly binne ‘n veranderende mark.

The master thesis is dedicated to the use of innovation management in small and medium-sized enterprises. The theoretical part contains explanation of terms related to the innovation management, inventions, innovations, classification of innovations, measurement and effectivity of innovations. According to the opinions of many authors, the company that does not innovate is doomed to fail. That is why the often-used motto of companies is "Innovate or die". The chosen company which does not want to be named is described in the practical part. The enterprise is an important printing company with more than 20 years-long history. The aim of the master thesis is to describe and evaluated the realized innovation of the company. The output of the thesis contains plan of the processing map of the innovation, evaluation of the innovation by innovation index KLII and creation of the innovation benefits pyramid. The results of the thesis may contribute to lower costs of realization of future innovations, strengthening of the vision of the company and an increase of competitiveness.

Submitted by Patricia Alencar Silva MELLO (patricia.mello@gvmail.br) on 2015-05-11T14:57:54Z No. of bitstreams: 1 Dissertação FINAL.pdf: 2803233 bytes, checksum: 0181e80c0079098d7afa58ac0a859c47 (MD5) / Rejected by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br), reason: Boa tarde Patrícia, Por favor, tirar o nome do curso na capa. Att. Suzi 3799-7876 on 2015-05-11T15:49:57Z (GMT) / Submitted by Patricia Alencar Silva MELLO (patricia.mello@gvmail.br) on 2015-05-12T00:06:00Z No. of bitstreams: 1 Dissertação Final.pdf: 2803646 bytes, checksum: fffd16d5739f088ca56279b96d5651c3 (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2015-05-12T14:03:46Z (GMT) No. of bitstreams: 1 Dissertação Final.pdf: 2803646 bytes, checksum: fffd16d5739f088ca56279b96d5651c3 (MD5) / Made available in DSpace on 2015-05-12T15:50:15Z (GMT). No. of bitstreams: 1 Dissertação Final.pdf: 2803646 bytes, checksum: fffd16d5739f088ca56279b96d5651c3 (MD5) Previous issue date: 2015-04-15 / O presente trabalho objetiva investigar a arquitetura jurídico-institucional de um ambiente inovativo denominado parque tecnológico. Este é um arranjo imobiliário que conta com os elementos da chamada tríplice hélice - academia, setor privado e Estado. Almeja a transformação do conhecimento em desenvolvimento, por meio de atividades fundadas em ciência, tecnologia e inovação (C&T&I). A pretensão é contribuir com a premissa de que esses arranjos são frutos da nova lógica econômica baseada no conhecimento e da atual concepção sistêmica de inovação que exige interdependência e interação dos seus agentes. Dentre esses destacamos, o Estado, por ser o ator mais paciente por resultados e o potencial idealizador, fomentador e articulador de processos inovativos sistemicamente pensados. A estratégia Estudo de Caso Único foi eleita para observar, em detalhes, a arquitetura jurídico-institucional do Parque Tecnológico de São José dos Campos, bem como para, a partir de um olhar jurídico-institucional, retirar aprendizados dessa experiência que possam ser aproveitados em novas modelagens de parques tecnológicos e de políticas públicas que focam a estruturação de ambientes inovativos sistêmicos. Foram priorizados exames qualitativos: (i) da sua fisiologia jurídico-institucional; (ii) dos agentes envolvidos e das respectivas amarrações jurídicas estabelecidas; (iii) da influência do Estado e das políticas públicas que o permeiam; (iv) do seu processo de implantação e desenvolvimento; e (v) dos desafios jurídico-formais e jurídico-institucionais que enfrenta. Compreendeu-se que parques tecnológicos são estruturados como arranjos híbridos, segundo a lógica da inovação em sistema, em que os elementos da tríplice hélice atuam em sinergia a partir da ativa atuação do Estado. Sua arquitetura jurídico-institucional decorre da aplicação de tecnologias de contratação e de regulação aplicadas em ambientes alicerçados em fatores institucionais específicos. / This study aims to investigate the legal and institutional architecture of an innovative environment called Technology Park. This is a real estate arrangement that involves the so- called triple helix elements - academia, private sector and government and intends to transform knowledge into development through activities based on science, technology and innovation. The intention is to contribute with the premise that these arrangements are the result of the new knowledge-based economy and the current system of innovation concept that requires interdependence and interaction between different actors. Among them we stressed the State that can be patient for results and that is the potentially creator, developer and coordinator of systemic innovative process in diverse places. The single case study strategy was chosen to observe in detail the juridical structure of the São José dos Campos Technology Park and to learn lessons that can help new models of technology parks and public policies that address the structuring of innovative environments. We prioritized the examination of: (i) its legal and institutional physiology; (ii) the players involved and their legal binds; (iii) the influence of the state and public policies that permeated it; (iv) its implementation and development; and (v) formal and institutional challenges that it faces. It was understood from the case studied, that technology parks are to be structured as hybrid arrangements, according to the innovation system theory, in which the elements of the triple helix act in synergy with an active state action. Its juridical and institutional architecture derives from contracting and regulation technologies applied in environments built upon specific institutional factors.

O presente estudo teve o propósito de investigar como a inovação é retratada por servidores da carreira de Gestão, Planejamento e Infraestrutura em Ciência e Tecnologia, pertencente ao Plano de Carreiras da área de ciência e tecnologia, a partir das representações sociais geradas por analistas em ciência e tecnologia e assistentes em ciência e tecnologia, em efetivo exercício nas instituições vinculadas ao Ministério da Ciência, Tecnologia e Inovação, localizadas na cidade do Rio de Janeiro. Os procedimentos de análise dos dados coletados foram realizados de acordo com a abordagem estrutural das representações sociais aplicados ao grupo de participantes e subgrupos formados por: analistas em ciência e tecnologia e assistentes em ciência e tecnologia, servidores com idade inferior a cinquenta anos e idade igual ou superior a cinquenta anos, e respondentes com e sem experiência no processo de implantação da inovação, respectivamente. Ao final, não foi identificada nenhuma diferença significativa entre as representações sociais do grupo e dos subgrupos, e constatou-se que os servidores relacionam a inovação à tecnologia, novidade, criatividade e mudança, indicando uma tendência de concebê-la sob um viés tradicional, voltado à ideia de inovação enquanto um novo objeto técnico; não se observou nas representações sociais, a presença de elementos associados à perspectiva sistêmica que considera a inovação como decorrência da interação entre todos os agentes envolvidos no processo. A pesquisa também examinou a opinião dos servidores acerca de alguns aspectos referentes à prontidão ao uso da tecnologia (inovação) e às dimensões constitutivas de uma ambiência inovadora: as respostas revelaram que o uso de novas tecnologias seria tão gratificante tanto quanto a aprendizagem sobre as mesmas como possibilidade, inclusive, de atualização profissional, e, ainda, que o reconhecimento da organização, o trabalho em equipe e com troca de conhecimento e aprendizagem, a comunicação entre líderes e grupos envolvidos nas atividades, bem como a criação de um espaço para compartilhar críticas e opiniões, seriam fatores habilitadores da inovação. Os resultados registrados podem contribuir para estudos e debates dedicados à gestão do processo de inovação e de pessoas, e, por conseguinte, da efetivação das políticas de inovação no contexto da administração pública federal

Made available in DSpace on 2016-12-01T19:18:36Z (GMT). No. of bitstreams: 1 114350.pdf: 1370553 bytes, checksum: 0730031f050dafaf447e9757ec400afa (MD5) Previous issue date: 2013-10-17 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / In recent years , though still incipient, there is an expansion in Brazil in studies on innovation in the public sector . In this context, innovation is understood as the creation and implementation of new processes, products, services and methods of delivery which result in significant improvements in efficiency, effectiveness and quality of results. This study sought to develop a methodology to support the Regional Electoral Court of Santa Catarina (TRE/SC ), aimed at systematizing and developing their capacity for innovation. Therefore, we sought to initially understand the innovation environment of the organization, and then develop the methodology. The research was characterized as a descriptive case study - evaluative, qualitative study regarding the characteristics and mode of inquiry. It was adopted as tools for collecting data to document research, semi-structured interviews and participant observation. As a result, it was proposed to model the innovation process in order to systematize and strengthen the innovation capacity of the TRE/SC - aiming to promote the improvement of its internal processes as well as encouraging the development of innovations intentional, aligned to strategy TRE/SC and integrated into the management system of the organization. The proposed model includes five stages (initiation, development, implementation, evaluation and adjustments) and addresses the innovation process in a systematic way covering opportunity identification, identification of stakeholders and their expectations; classification of ideas, analysis of feasibility, sustainability and risks, prioritization of innovations; approval, implementation, evaluation, and dissemination adjustments. / Nos últimos anos, embora ainda de forma incipiente, verifica-se no Brasil uma ampliação nos estudos sobre inovação no setor público. Nesse contexto, a inovação é entendida como sendo a criação e a implementação de novos processos, produtos, serviços e métodos de entrega, que resultam em significativas melhorias na eficiência, eficácia ou qualidade dos resultados. O objetivo deste estudo foi desenvolver uma metodologia de apoio ao Tribunal Regional Eleitoral de Santa Catarina (TRE/SC), voltada à sistematização e ao desenvolvimento de sua capacidade de inovação. Para tanto, procurou-se inicialmente compreender o ambiente de inovação da organização, para então desenvolver a metodologia. A pesquisa caracterizou-se como um estudo de caso descritivo-avaliativo, de abordagem qualitativa. Adotou-se como instrumentos de coleta de dados a pesquisa documental, entrevistas semiestruturadas, bem como a observação participante. Como resultado, propôs-se a modelagem do processo de inovação visando a sistematizar e a intensificar a capacidade de inovação do TRE/SC com intuito de promover o aperfeiçoamento dos seus processos internos, bem como o incentivo ao desenvolvimento de inovações intencionais, alinhadas à estratégia do TRE/SC e integradas ao sistema de gestão da organização. O modelo proposto contempla cinco etapas (iniciação, desenvolvimento, implementação, avaliação e ajustes) e aborda o processo de inovação de forma sistêmica abrangendo a identificação da oportunidade; identificação das partes interessadas e das suas expectativas; classificação das idéias; análise de viabilidade, de sustentabilidade e de riscos; priorização das inovações; aprovação; implementação; avaliação; ajustes e disseminação.