Made available in DSpace on 2014-06-11T19:26:17Z (GMT). No. of bitstreams: 0 Previous issue date: 2011-04-12Bitstream added on 2014-06-13T18:29:56Z : No. of bitstreams: 1 ranzani_c_me_bauru.pdf: 2094729 bytes, checksum: c210f6a979b7defe9f252348fef04a1c (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Para que as organizações sejam competitivas e aumentem as chances de sobrevivência no mercado competitivo, é necessária a gestão do processo produtivo cada vez mais eficiente. Nesta gestão são utilizados sistemas focados em qualidade, meio ambiente, segurança e saúde no trabalho, entre outros. A integração desses sistemas otimizam recursos, processos e melhoram a imagem da organização, influenciando, assim, a lucratividade. Esta dissertação tem como objetivo formular diretrizes para o planejamento e implementação de sistema de gestão integrada em empresas da construção civil. Para a elaboração deste trabalho, foi adotada a pesquisa qualitativa, exploratória, bibliográfica com a realização de dois estudos de caso sobre os elementos do sistema de gestão integrada de duas construtoras certificadas em ISO 9001, ISO 4001 e OHSAS 18001 fazendo com que o pesquisador, se ambiente ao universo de estudo. Um referencial teórico foi apresentado sobre as características do processo produtivo, sistema de gestão da qualidade, meio ambiente, saúde e segurança no trabalho e integração desses. Conclui-se que, o objetivo traçado, foi devidamente alcançado, pois foram apresentados os elementos do sistema de gestão integrada nas duas construtoras, sendo identificadas as boas práticas e pode-se propor, diretrizes para o planejamento e implamentação do sistema de gestão integrada em empresas da construção civil / To ensure that organizations are competitive and increase the changes of survival in competitive market, it is necessary to management of the productive process ever more efficiently. This management systems are used raised in quality, environment, health and safety at work, among others. The integration of these systems optimize resources, process, and improve the image of the organization, influencing, thus, the profitability. This dissertation has like objetctive, formulate guidelines for the planning and implementation of integrated management system in civil construction companies. For this work was adopted the qualitative research, exploratory, bibliographic with the achievement of two case studies about the elements of the integrated management system of two construction companies certifieds in ISO 9001, ISO 14001, and OHSAS 18001 making the researcher, environment the universe of study. A theoretical reference was presented about the characteristics of the production process, a system of quality management, environment, health and safety at work and integration of these. It concludes that, the outlined objective was duly achieved, because the elements of integrated management system were submitted in the two construction companies, being identified the good practices and could propose, guidelines for the planning and implementation of integrated management system in civil construction companies

Thesis (MTech (Quality)--Cape Peninsula University of Technology, 2009 / There is a South African Government initiative to use State-owned Enterprises (SOE’s) to roll out a programme for the development and stimulation of local small businesses in South Africa. The state has requested SOE’s to set targets on a voluntary basis to increase trade with small businesses, with the purpose of developing small enterprises to eventually enhance skills transfer, training and employment. However, when large customers such as Eskom Nuclear Generation require ISO certification as a prerequisite for a supplier to provide goods and/or services to them, most small businesses are unable to comply. The requirement of ISO9000 compliance inhibits the ability of most small businesses to compete with their larger counterparts. Small businesses constitute as much as 90% of most world economies. They have many advantages to offer customers, such as a high level of flexibility, innovation and responsiveness to customer needs. These attributes can introduce healthy competition to the supply chain. Small businesses, by their very nature experience more risks, such as a higher vulnerability to volatile market forces and skills loss. In addition, they are generally less specialised. They are under continuous competitive pressure, and are generally not able to provide assurance of a sustainable product over a longer period. Although there is an imperative to develop and use small suppliers, they introduce higher risk to the supply chain. The primary research objective of this dissertation is to develop a robust model to identify risks inherent to small businesses, and to propose measures to mitigate such risks. A classification of problems with small suppliers that have occurred at Koeberg Nuclear Power Station over a period of 3 years (from June 2005 to May 2008), will form the basis of the research methodology. The anticipated findings of the research include the following. _ Several common critical issues of failure will be identified in the internal processes of small suppliers, with variations between types of suppliers, which will indicate which elements within the context of ISO9000 can be applied to address shortcoming in the suppliers’ processes. _ A matrix will be compiled from this by which the customer can identify the type of supplier, the types of risks inherent to that supplier, and which elements of ISO9000 the customer should insist upon to be adopted into an elementary quality management system of that small supplier. This should be executed as part of a larger supplier development programme.

Orientador: Laymert Garcia dos Santos / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Filosofia e Ciencias Humanas / Made available in DSpace on 2018-08-11T01:27:58Z (GMT). No. of bitstreams: 1 Silva_RafaelAlvesda_M.pdf: 1728031 bytes, checksum: 6d96fefd3e38f4d46f4fe27fb4d6c8d2 (MD5) Previous issue date: 2008 / Resumo: Ao analisar a atual configuração produtiva, temos um cenário em que as recentes tecnologias da informação associadas a novos métodos organizacionais possibilitam aumentar a produtividade, reduzindo o tempo de produção. Tal situação, longe de diminuir o desgaste no trabalho, permite a redução de postos e resulta na intensificação de trabalho para os que continuam trabalhando, ao mesmo tempo em que precariza sua condição. Contraditoriamente, as 'ferramentas¿ de gestão associadas ao toyotismo e à qualidade total, demandam uma participação e envolvimento do trabalhador diferentes de outros momentos, como por exemplo no auge do período fordista, aproveitando também os elementos cognitivos do ¿colaborador?, num discurso que fomenta a criatividade, a competição e a busca por melhorias. Assim, partindo da observação do ambiente produtivo, da análise de normas como a ISO 9000 e das técnicas correlatas, procuramos ultrapassar os muros da fábrica, buscando entender elementos que contribuíram para a formação dos tipos específicos de trabalhador e de sociedade que compõem tal quadro. Com a articulação entre toyotismo, neoliberalismo e teoria do capital humano, temos novas formas de controle, numa sociedade organizada sob a forma de empresa, composta de indivíduos que devem agir de forma 'empreendedora¿, investindo em si próprios, buscando atender aos ditames do mercado / Abstract: The analysis of the current configuration of production shows a picture in which most recent developments in information technology, associated with new organization methods, make it possible to improve productivity, while reducing production time. Instead of lowering work weariness, this situation has allowed downsizing, thus entailing the intensification of work for those who remain in work, and deteriorating their conditions. Contradictorily, management 'tools¿ associated with toyotism and total quality management demand higher participation and commitment by workers than in other moments such as the main period of fordism. Collaborators¿ cognitive elements are used in a discourse that stimulates creativity, competition, and the continuous search for improvement. Based on the observation of the productive environment and the analyses of standards, such as ISO 9000 and correlate techniques, this research aimed at going beyond the factory walls and understanding the elements that have contributed to constitute such types of worker and society. The combination of toyotism, neoliberalism, and the theory of human capital promotes new means of control in an enterprise-like society, constituted of individuals who must act as 'entrepreneurs¿, investing in themselves, in an effort to live up to market impositions / Mestrado / Sociologia / Mestre em Sociologia

This thesis explores challenging topic of information system quality assessment and mainly process assessment. In this work the term Information System Quality is defined as well as different approaches in a quality definition for different domains of information systems are outlined. Main methods of process assessment are overviewed and their relationships are described. Process assessment methods are divided into two categories: ISO standards and best practices. The main objective of this work is application of gained theoretical knowledge in process assessment with CobiT 4.1 and CobiT 5.0 frameworks, and comparing results. The objective was achieved through consultation with processes owner and the completed questionnaires filled in by management of OnLine S.r.l. Additionally targeted level of capability in CobiT 5.0 is compared with actual, achieved level.

The master thesis is dealing with customer-supplier relationship, specifically with the suppliers` quality management as seen by the customer. Analysis of the initial status and proposal of applicable changes in the organization are included. The main goal is continuous improvement of supplier quality.

The problem discussed in this thesis is the optimization of the process of planning, tracking and evaluating tasks in the management area of the department Corporate Technology in Siemens, Brno. Having studied theories of CMMI and principles of ISO 9001, the given process is optimized by automating certain manual tasks. As Corporate Technology uses a SharePoint server to manage tasks, the application is developed to improve his functionality. This application has therefore been tested in the environment of the organization with real-life data and complies to all necessary requirements to be able to save at least 50 % of time in the optimized process. The results of this thesis prove the usability of automating manual repetitive tasks being conducted in the processes of the organization and introduce possibility of increasing process level by preventing human errors.

The paper examines the characteristics of quality management, business process management and process maturity models. Presents a prototype of web-based tool to support the implementation of CMMI for Services, its concept, implementation and application in the selected company. It analyzes the main activities of the company and suggests improvements in accordance with the CMMI model.

The manufacturing industry has become very competitive in today's global market environment. Many US companies are faced with the choice of keeping their manufacturing domestic or looking to low cost off-shore countries to take advantage of the labor costs differences. To gain an understanding of the state of manufacturing in China, a major focus in the manufacturing world today, this thesis was undertaken. This thesis presents the findings of research conducted in Guangdong Province, China in June - July, 2005. This research addressed customer focus, leadership and general manufacturing and quality knowledge and practices of small, medium and large sized companies in Guangdong Province, China. Customer focus and leadership are two of the eight fundamental principles of the ISO 9000:2000 family of standards. These two principles, customer focus and leadership, were selected for the foundational role they play in any organization. Companies that are customer focused and have good leadership principles and practices should tend to give quality a priority for the product/service they provide to their customers. The aim of this thesis was to determine if there is a significant difference in the way small, medium and large companies are aligned with these two fundamental principles. Data regarding customer focus, leadership, and general manufacturing and quality knowledge and practices was collected from 41 manufacturing companies in Guangdong Province, China through the use of a survey, interviews and observation. At the conclusion of this thesis, a summary of the findings regarding the aim of the thesis is presented along with a confirmation and questioning of previous research completed.

Este trabalho examina Qualidade de Vida no Trabalho nas manufaturas, de médio porte que obtiveram certificação ISO 9000. Nosso principal objetivo foi investigar as prováveis relações entre esforço da empresa e satisfação dos empregados através de indicadores empresariais selecionados com critérios da abordagem biopsicossocial. O método de pesquisa foi estudo de campo, com o modelo de variáveis dependentes e independentes. Os dados foram coletados em 26 empresas e 446 questionários, na Região de São Paulo. Os resultados demonstram inicialmente comparações através de análise exploratória entre gerência de recursos humanos e empregados. A seguir, levantaram-se fatores de satisfação dos empregados, quais sejam: atuação organizacional, necessidades biológicas, inclusão social, prestação de serviços; e fatores de esforço das empresas: imagem, desenvolvimento profissional, administração de recursos humanos, saúde e ética, demandas legais e reposição de energias. Através de análise de conglomerados foram obtidos perfis de atitudes dos empregados. Os perfis são diferenciados entre realização, desconfiança ou crítica à empresa. Finalmente, obtivemos resultados sobre tipos de gestão. Os tipos identificados foram estruturado, reativo e aleatório. Relacionando-se esses tipos de gestão e perfis dos empregados, constatou-se que a satisfação dos empregados localiza-se mais na imagem da empresa e em programas de atendimento a saúde e benefícios, que no tipo de gestão. / This work deals with Life Quality at Work at medium-sized manufacturers that had been awarded ISO 9000 certificate. We targeted investigating the potential relationship between companys effort and employees satisfaction through the selected companys indicators based on criteria of the bio-psycho-social approach. Research method was the field study with the model of dependent and independent variables. Data were collected at 26 companies by 446 questionnaires in the São Paulo Region. Results show first comparisons through exploratory analysis of human resources management and employees. Following, employees satisfaction factors were identified as follows: organizational acting, biological needs, social integration, service rendering; so were the companys effort factors: image, professional development, human resources management, health and ethics, legal actions and energy recovery. By means of a cluster analysis, the employees attitude profile was obtained. They were made distinct among accomplishment, discredit or criticism about the company. Finally, we have obtained results related to kinds of management. Identified kinds were structured, reactive and random. After relating these kinds of management and employees profiles, we could find out that employees satisfaction is based more on the companys image and on medical services and benefits than on the kind of management.

Este trabalho examina Qualidade de Vida no Trabalho nas manufaturas, de médio porte que obtiveram certificação ISO 9000. Nosso principal objetivo foi investigar as prováveis relações entre esforço da empresa e satisfação dos empregados através de indicadores empresariais selecionados com critérios da abordagem biopsicossocial. O método de pesquisa foi estudo de campo, com o modelo de variáveis dependentes e independentes. Os dados foram coletados em 26 empresas e 446 questionários, na Região de São Paulo. Os resultados demonstram inicialmente comparações através de análise exploratória entre gerência de recursos humanos e empregados. A seguir, levantaram-se fatores de satisfação dos empregados, quais sejam: atuação organizacional, necessidades biológicas, inclusão social, prestação de serviços; e fatores de esforço das empresas: imagem, desenvolvimento profissional, administração de recursos humanos, saúde e ética, demandas legais e reposição de energias. Através de análise de conglomerados foram obtidos perfis de atitudes dos empregados. Os perfis são diferenciados entre realização, desconfiança ou crítica à empresa. Finalmente, obtivemos resultados sobre tipos de gestão. Os tipos identificados foram estruturado, reativo e aleatório. Relacionando-se esses tipos de gestão e perfis dos empregados, constatou-se que a satisfação dos empregados localiza-se mais na imagem da empresa e em programas de atendimento a saúde e benefícios, que no tipo de gestão. / This work deals with Life Quality at Work at medium-sized manufacturers that had been awarded ISO 9000 certificate. We targeted investigating the potential relationship between companys effort and employees satisfaction through the selected companys indicators based on criteria of the bio-psycho-social approach. Research method was the field study with the model of dependent and independent variables. Data were collected at 26 companies by 446 questionnaires in the São Paulo Region. Results show first comparisons through exploratory analysis of human resources management and employees. Following, employees satisfaction factors were identified as follows: organizational acting, biological needs, social integration, service rendering; so were the companys effort factors: image, professional development, human resources management, health and ethics, legal actions and energy recovery. By means of a cluster analysis, the employees attitude profile was obtained. They were made distinct among accomplishment, discredit or criticism about the company. Finally, we have obtained results related to kinds of management. Identified kinds were structured, reactive and random. After relating these kinds of management and employees profiles, we could find out that employees satisfaction is based more on the companys image and on medical services and benefits than on the kind of management.