Architektura orientovaná na služby, je přístupem k budování flexibilní a agilní architektury aplikací, která bude schopna v krátkém čase a s nižšími náklady reagovat na změny požadované ze strany businessu. Aby však organizace skutečně v SOA získala zdroj konkurenční výhody, je třeba zaměřit se kromě aplikací a architektury i na jejich správu a řízení IT se zohledněním specifik, které SOA do této oblasti přináší. Mezi hlavní podmínky efektivního provozu SOA patří optimální implementace procesů, organizační opatření a nástroje pro správu a monitoring architektury, aplikací a podpůrné infrastruktury. Předmětem této práce je poskytnutí celkového pohledu právě na roli procesů a nástrojů pro správu architektury orientované na služby a modelový příklad řízení SOA v telekomunikační firmě.

The aim of this paper is to describe benefits of benchmarking IT in wider context and benchmarking scope at all. I specify benchmarking as a process and mention basic rules and guidelines. Further I define IT benchmarking domains and describe possibilities of their use. Best known type of IT benchmark is cost benchmark which represents only a subset of benchmark opportunities. In this paper, is cost benchmark rather an imaginary first step to benchmarking contribution to company. IT benchmark is not only a method for comparing IT efficiency, but also a way to better co-ordinate IT work with company strategy or make IT work more transparent for their customers. IT benchmark facilitates continual improvement not only to internal IT processes, but also to services that IT provides and in consequence to supported business services. Reader will further familiarize with practical example of IT process benchmark and with specifics in benchmarking of outsourced processes. It should be possible based on this paper to set strategic aims in benchmarking. And second, to run an initial IT process benchmark project.

Background: There are numerous studies in the Information Technology (IT) field on IT project success and/or failure and reasons thereof. There is much discussion about what constitutes IT project success and the main determinants are generally a subjective matter. Several studies address critical success factors and some address success criteria about IT projects. However, the combination of mechanisms, success criteria, and critical success factors has not been adequately researched or widely addressed and hence the need to conduct this study which seeks to examine the aforementioned relationships and propose a modified model to explain the links among them. Objectives: The main objectives of this study are: 1) To identify and discuss the role played by success factors (input variables) in an IT project; 2) To identify and discuss the role played by success criteria (output variables) in an IT project; 3) To identify and discuss the role played by mechanisms (mediating variables) and impact thereof on an IT project; and 4) To identify, investigate and explore the interrelationships between the aforementioned constructs and how they impact the success of an IT project. Research Methodology/Approach: A modified model of the Black Box of IS Project Success Mechanisms was utilised to guide the data collection process. The model was based on three fundamental constructs developed from various sources of literature viz. success criteria, critical success factors, and mechanisms. The study made use of a single case study based on a data migration project which one of the major corporates in South Africa executed. The data migration project provides for a distinct type of IT project suitable to meet the study objectives. The data was collected through semi-structured interviews, and a thematic analysis was conducted to identify success factors, mechanisms, and IT project success criteria. Findings: The findings revealed that there are several success criteria measures viz. the traditional project management triangle (cost, scope and time), non-functional requirements, customer satisfaction, other stakeholders' requirements, quality assurance, organisational benefits, and learning and growth. Further, there are several critical success factors including project management factors, team-related factors, organisational factors, business process factors, and governance and risk factors. There are core mechanisms that are pivotal to the success of the IT project which includes project visibility, teamwork, and effective communication.

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The aim of this studie is to describe, analyse and understand the benefits and disadvantages with using digital tools in education. In my qualitative method three primary school teachers were interviewed about how digital tools should be used in educational purposes, also what benefits/disadvantages they could see with the investment of digital tools in their school. I also did observations in two classrooms and interviewed a school politican to get a wider perspective. The collected information identifies that some benefits of using digital tools is the contribution to a more equivalent education, more opportunites for cooperations and that fewer pupils have to struggle with their fine motor skills when producing a text. Some of the disadvantages with using the tools is that they breaks sometimes, it´s easy to get dependent and if something happens (like power outage) it´s unusual that schools have a good an action plan. Some teachers also find their capacity of using some tools as deficent.

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This thesis examines the area of user-involvement in the development of computerised office information systems, with particular reference to gender relations and to initiatives in 'Human-Centred' systems design. it is based on a review of literature in computer science and in social science, and on case-study research. The thesis forms a contribution to the interdisciplinary work of the Human-Centred Office Systems Project, at Sheffield Polytechnic. Interdisciplinary research into information systems development is expanding, partly in response to evidence that many systems fail to meet their stated objectives. There is increasing emphasis on issues of "user relations', including user-involvement. In offices, as in other contexts, women tend to be defined as users or operators of technology; however, there has been little research into the constraints and opportunities women office workers face specifically in connection with information systems development. Previous projects within Human-Centred Systems research have been located in areas in which men predominate, such as printing and engineering. The thesis makes a contribution to new interdisciplinary research on information systems in two main respects. Firstly, the scope for clerical involvement is examined. It is argued that clerical skills and experience can form a strong basis for involvement in office systems design; in addition, managerial reliance on clerical skill and cooperation appear to increase, with the advent of on-line, integrated office systems. However, the case study research also illustrates the ways in which gendered associations can play a part in the definition of 'social' and 'technical' aspects of systems development, tending to marginalise clerical contributions. Secondly, therefore, the thesis examines the potential of Human-Centred systems development approaches to address gender inequalities in opportunities for user-involvement. Methods for establishing a Human-Centred approach in a local authority department are proposed; an assessment of their use, in a case-study context, exposes a weakness in the Human-Centred tradition in relation to management practices. In conclusion, specific proposals are formulated to support the creation of new links between organisational strategies on information technology and those on gender inequality.