Объектом исследования является влияние иностранных представительств на въездной туризм в регионе. Предметом исследования является деятельность Генерального Консульства Франции в Екатеринбурге на территории Свердловской области в сфере туризма и развития въездного потока. Целью работы является исследование влияния Генерального Консульства Франции на формирование въездного туристского потока в Свердловскую область. / This work considers the role and the impact of the foreign mission in the region on tourism. The main idea is the role of the Consulate General of France in the formation of the inbound tourist flows in Sverdlovsk region. The questionnaires and events were analyzed that have affect in tourist flows from France. The main directions of cooperation between France and Sverdlovsk region were revealed.

El objetivo de esta investigación es estudiar si existe una relación y de qué tipo entre la estrategia de Inbound Marketing en el social media y la decisión de compra online. Este estudio es relevante debido a que permitirá comprobar que las acciones del Inbound Marketing están relacionadas positivamente con la decisión de compra online en las tiendas por departamento en el rubro de la moda. Las acciones a considerar para la investigación son las siguientes: atracción, conversión, generación de leads, seguimiento de leads y por último, fidelización. El público objetivo para el estudio son mujeres que realicen compras vía online, se encuentren entre los 18 y 30 años de edad y residan en la ciudad de Lima. Se considerarán 250 encuestas al público objetivo, estas en base al cuestionario estructurado con 20 preguntas. / The objective of this research is to study if there is a relationship and of what type between the Inbound Marketing strategy in social media and the online purchase decision. This study is relevant because it will allow us to verify that Inbound Marketing actions are positively related to the decision to buy online in department stores in the fashion sector. The actions to be considered for the research are the following: attraction, conversion, lead generation, lead tracking and finally, loyalty. The target audience for the study are women who make purchases online, are between 18 and 30 years old and reside in the city of Lima. 250 surveys will be considered to the target audience, these based on the structured questionnaire with 20 questions. / Trabajo de investigación

В данной работе проводится обоснование теоретических положений и разработка методического инструментария для развития въездного медицинского туризма в России в условиях трансформации экономики страны. / In this paper, the substantiation of theoretical provisions and the development of methodological tools for the development of inbound medical tourism in Russia in the context of the transformation of the country's economy are carried out.

L'innovation est un processus complexe qui demande des techniques et des outils collaboratifs pour la gestion des connaissances et la communication, afin que les entreprises surmontent les défis d'une économie concurrentielle. Une nouvelle catégorie d’outils connus sous l’acronyme CAI (Computer Aided Innovation) émerge parmi l’éventail des technologies assistées par ordinateur afin de répondre aux demandes industrielles pour une plus grande fiabilité des nouveaux produits et procédés. L’objectif de ces outils (en cours de développement) est d’aider les concepteurs durant tout le processus d’innovation. Actuellement la mise en oeuvre d’un tel outil doit prendre en considération deux développements récents majeurs. Le premier est d’ordre technologique avec les possibilités offertes par le Web 2.0 dans le développement de logiciel. Le deuxième est plus stratégique avec un changement de vision de l’innovation passant de l’innovation fermée (interne à l’entreprise) à l’innovation ouverte (Open Innovation). Ces deux aspects conduisent à de nouvelles formes de CAI nommé Open CAI 2.0. Cette recherche propose une des briques d’un tel outil, pour assister les ingénieurs procédés à résoudre des problèmes innovants principalement dans la phase de conception préliminaire. Nous présentons la structure et la fonctionnalité d’un cadre de collaboration qui met en oeuvre une méthode développée basée sur le couplage entre la théorie TRIZ, et une technique de gestion des connaissances: le raisonnement à partir de cas (RàPC). Ce cadre est une extension du modèle TRIZ-RàPC validé dans le domaine du génie de procèdes. L’approche du processus de résolution est illustrée sur une étude de cas traitant de la gazéification de la biomasse. / In economy nowadays, the act of innovation is in general social; it requires the management of knowledge, and the techniques and methodologies to drive it. Innovation is not the product of one isolated intelligence, instead, it is the result of a multi-disciplinary workgroup lead by a process or a methodology. The conceptual design, which is found in the first stages of the innovation process, represents one of the most important challenges in industry nowadays. One of the main challenges faced by chemical industries related to the conceptual design phase is to provide the means in the form of methods and computational tools, for solving problems systematically, at the same time that benefiting from the collective efforts of individual intelligences involved. Hence, the main objective of this work is to provide a solution to improve the creative capacity of a team involved in the innovation process, in particular the preliminary (critical) phase of conceptual design. Consequently, it is important to understand the techniques, methods and tools that best support the generation of novel ideas and creative solutions. In addition, it is necessary to study the contribution of information and communication technologies as the mean to support collaboration. Web technologies are considered as complementary tools to implement methods and techniques in collaborative design, and particularly in the conceptual design stage. These technologies allow setting up distributed collaborative environments to bring together the resources and the experts who can relate the existing pieces of knowledge to new contexts. It is the synergy created in this kind of environment, which allow producing valuable concepts and ideas in the form of Collective Intelligence. Nevertheless in most existing solutions for collective intelligence or crowdsourcing environments, they do not report the use of a particular methodology to improve the participants' creativity. The solution in this work describes a social network service that enables users to cooperatively solve problems oriented (but not limited) to the phase of conceptual design. In this work we propose that the use of Collective Intelligence in combination with the model TRIZ-CBR could lead the creative efforts in a team to develop innovative solutions. With this work we are looking for connecting experts from one particular field, TRIZ practitioners and stakeholders with the objective to solve problems in collaboration unlashing the collective intelligence to improve creativity. This work uses the basis of the concept named "Open CAI 2.0" to propose a solution in the form of a theoretical framework. The contributions seek to move the development of the field in Computer Aided Innovation a step forward.

employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.

1 ABSTRACT This analytical-empiric study presents ethical aspects of the intercultural phenomenon in inbound tourism of Czech Republic focused on Russian tourists mapping topic which hasn't been covered in such a wide scope yet. The multicultural and intercultural definition of the words is described in great depth in the theoretical part of the of this study as the terminology is strongly ambiguous. The special attention is not only paid to the interests and preferences of the tourists but also to the history especially aimed to so-called "Russian soul" and delimitation of the position "we" and "they" and "they" and "we". The data, collected by quantitative and qualitative author's research, complete and penetrate the whole theoretical frame of the study. The research part contains quantitative (24 subjects) and qualitative (2 respondents) research. It detects ethic dilemma and presents the specifics of the Russian tourists in inbound tourism of Czech Republic. We present the result as a substantiated constatation that the category "they" has a lot of prejudice from both sides and it causes unpleasant conflicts which can be prevented when the knowledge of when and how the prejudice was created is in place. The ethical problems as the consequence of existing prejudice connected to concrete expressions of...

This Ph.D. thesis is aimed at inbound tourism in the Czech Republic, analysis of statistical data and their development in the period of years 2004 -- 2013, characteristics of the main source markets for the Czech Republic, and analysis of motives regarding participants of outbound tourism to the Czech Republic in the observed countries. The principal aim is to analyze and compare intensity of motives of the selected geographic, demographic, socio-economic, and behavioral segments for visits to the Czech Republic. An integral part of the aim is to suggest further possibilities of the motivation research and their exploitation in the marketing practice of the tourism industry. The author defines all theoretical terms closely connected with the tourism market segmentation, motives and motivations to travel including interesting view of them throughout history. It is evident that the travel motives influenced by various factors are differentiated parallely with the human society development. The author characterizes the Czech Republic destination offer and evaluates its inbound tourism in the period of years 2004 -- 2013 by means of 4 main indicators: number of guests, number of overnight stays, average length of stay, foreign currency incomes. The author also evaluates the researches focused on perception of the Czech Republic abroad that was carried out by the institutions representing the Czech Republic abroad. The detailed analysis of travel motivations was performed by the author herself in the form of questionnaires. Results of these analyses bring impulses to other possibilities of the research in the field of inbound tourism not only in the academic sphere but also in research work of state and public authorities, and in practice when creating tourism products and communications mix.