Recently, the health care services in Taiwan have rocket booming both in scale and in quantity. The competition among these health care service organizations are forging these facilities into cost effective systems through, promoting various quality control programs, elevating clinic & treatment capabilities, and improving quality of health care services. This study is to investigate how the medical staffs¡¦ recognitions are, and at what priority to initiate proper actions, while promoting Taiwan Quality Indicator Project in a medical center in southern Taiwan and its relative influences in clinic quality. The method is to conduct a survey of four hundred and twenty eight (428) clinic personnel from six (6) departments ¡V Emergency Dept., Surgery Dept., Intensive Care Unit, Obstetric & Gynecology Dept., Nursing Dept. and, Psychlogical Dept. - of the sampled medical center. A total of 428 copies of inquires were released to the sampled clinic personnel on April 1st, 2007; and those were collected back with a returning rate of 86.9%, on April 30th, 2007. Software package SPSS is applied to analyze the distribution of this survey. And methods of chi-square test, ANOVA are used to investigate the influence to health care quality caused by various different personnel characteristics. Conclusions are as follows: 1.The results demonstrate that 52.4% clinic personnel do not fully understand about TQIP. And among them, Nurses, Resident Doctors and, Chief Doctors are the most. While the clinic personnel completely understand TQIP are mostly Registered Nurses and, Attending Physicians. Obvious differences of understanding about TQIP exist, apparently, per different job titles. 2.The importance of TQIP given by the sampled persons is 4.08, categorized as ¡¥important¡¦. Without discrimination, same importance is indicated by all clinic personnel of different job titles. 3.The index/indicators of TQIP are accepted as capable to evaluate health care quality of their unit/department by 64.1% of the sampled personnel. Thus, the index/indicator chosen are adequate and proper. 4.69.4% of sampled clinic personnel agree that quality improvement policies are prepared and are realized in their unit/department. The results of TQIP in those units/departments illustrate positive quality improvements of health care service. 5.On the whole, after participating TQIP, the sampled hospital finds quality improvement in health care. The positive influences in health care are, sequentially from more to less, elevating concept of quality control, understanding quality status of the hospital, assessing quality problem of clinic service unit/department, improving health care service quality, improving capabilities in problem solving, improving operation processes & procedures, improving in methods of data collection, better team work, accelerating information computerization in the hospital, better communication and coordination among unit/department. 6.The sampled hospital standardized the ¡§Monitoring & Testing Procedures of Health Care Quality Index/Indicators¡¨. The details of operation procedures are posted on the intra-net for unit/department¡¦s inquiring and following. Annual data of index/indicators collected are to be introduced in the hopistal¡¦s MIS System for top managements¡¦ inquiry and references. Five (5) recommendations after analyses: 1.The sampled hospital is graded as medical center hospital holding the responsibilities in education. The education in quality control shall be promoted and continuously initiate improving programs in health care quality, due to in depth knowledge affects the attitude and behavior in health care quality performed. 2.Clinic personnel have heavy work loads. Computerized Index/Indicator related information should be easy to access on the information system. Thus, the programmer/engineer of the information center shall simplify the procedures/ processes as year planning even the resources are limited. 3.Unit/department requires specific person to handling index /indicator. Thus, the department management can lead daily jobs down to the ground, actively involving in quality improvement programs within the unit/department. 4.One of the opinions of ¡¥not important¡¦ category is that ¡¥no solid benefit for doctors following up index/indicators. The suggestion to top management is to elevate the morale by rewarding the participants with monetary efficiency bonus instead of just merits. 5.It is very complicated about how to increase knowledge and consensus in health care quality. Besides sufficient communication with clinic personnel, man-power integration, and continuous education and on job training, problem solving and quality improvement programs are necessary. Learning from the successful experience of other health care facilities, within the country or from foreign countries, is also an efficient method.

Abstract Most enterprises reinforce themselves with the Management Information System and the intranet to get information promptly and also the internet to enhance the relationships with customers as one of the most important strategies to survive in the competitive environment. The key success factors of Management Information System are mature system planning, friendly design for users, and end user¡¦s participation, which is recognized as the most crucial factor of the above. Therefore, how to evaluate end user¡¦s satisfaction and acceptance on the Management Information System becomes the most interesting topic for the managers. This study explores the technology acceptance of the end users of Shop Information System from the model of TAM2 (Technology Acceptance Model II). And its purpose is to find the influent factors of Intention to Use and Use Behavior of the end users of Shop Information System. The managers can carry out or improve the MIS according to this study. After the research, this study indicates that there are four components that influenced the degree of acceptance of technology, included the Usefulness of system, the result demonstrability; the ease of use, and ought to use or not. Different factors under several conditions in demography significantly influence the intention of users. The managers can improve the management information system according to the finding of this study.

<p>The purpose of this work is to identify possible elements of infology in some systems development methodologies. To reach the aim two objectives were identified: to gain an understanding of the concept of infology and secondly to study different kinds of methodologies and analyse them to find out possible elements of infology. In order to reach the aim of this work a literature study was performed. Four methodologies were chosen for the analysis and the selection represented a wide range of different methodologies. They were: Soft Systems Methodology (SSM), Effective Technical and Human Implementation of Computer based Systems (ETHICS), Structured Systems Analysis and Design Method (SSADM) and Yourdon Systems Method (YSM). The infological approach has been characterised and the fundamental characteristic of infology is the distinction between data and information. A consequence from this distinction is that the users of the intended information system should participate in the developing process in order to understand the complex and dynamic relations in an organisation and information system. The results of this work have shown that the soft methodologies (SSM and ETHICS) have a high degree of infology and the more hard methodologies (SSADM and YSM) have a low degree of infology.</p>

<p>In an information system which includes plenty of information services, we are always seeking a solution to enhance efficiency and reusability. Emergency medical service system is a classic information system using application integration in which the requirement of information flow transmissions is extremely necessary. We should always ensure this system is running in best condition with highest efficiency and reusability since the efficiency in the system directly affects human life.</p><p>The aim of this thesis is to analysis emergency medical system in both qualitative and quantitative ways. Another aim of this thesis is to suggest a method to judge the information flow through the analysis for the system efficiency and the correlations between information flow traffic and system applications.</p><p>The result is that system is a main platform integrated five information services. Each of them provides different unattached functions while they are all based on unified information resources. The system efficiency can be judged by a method called Performance Evaluation, the correlation can be judged by multi-factorial analysis of variance method.</p>

The purpose of this work lies in modeling, designing and development of the computer supported work place, adjusting for stocktaking of any kind of transport. The software intended for express and other companies. In this work the computer supported work place is created where the users can create and modify data in a database all over the local area network. Under the influence of implementing of functionality, user can easily get useful and straight information. By using this software, the managers can effectively schedule the resources of technical, human and material.

In a dynamic, high-growth, highly competitive service environment, a service provider's ability to meet increasing demands for efficiency of network resource allocation, productivity and reliability when provisioning services for customers depends on having up-to-date network inventory information available. An accurate resource inventory management system allows a service provider to improve the control and understanding of its communications infrastructure, expedite the management of customer orders and automate the provisioning of services. The basic goal and final result of presented work is the information system developed for the purposes of network inventory management and accounting tasks which is capable to meet the requirements of “Lietuvos Telekomas”. Presented work covers: · analysis and specification of requirements of “Lietuvos Telekomas” for information system being developed; · analysis and evaluation of some generic conceptual cooperative work models for the purpose to make right decision on data model of IS; · analysis of basic telecommunication services, definition of data structures for the services that are to be modelled; · analysis and specification of those business processes of “Lietuvos Telekomas” that directly involve use of network resources; · analysis of generic functional architecture of transport networks, described in ITU-T recommendation G.805; · introduce of simplified (Black box) transport network model based on physical view to the... [to full text]

Knowledge Management Systems (KMS) are computerized systems intended to support the management and application of organizational knowledge. Despite the many potential benefits from KMS> industry reports show that companies are having difficulties in realizing these benefits. This dissertation sets out to identify the reasons for those difficulties - from a requirements analysis point of view - and to propose a way to improve the design of KMS in order to enhance their benefits to companies. We develop a theory-based approach to the evaluation of Knowledge Management Systems and identify the main shortfalls of existing systems. The findings show two inter-related problems. First, the lack of a conceptual model such as an organizational ontology or of additional knowledge about the knowledge might inhibit KMS ability to support specific organizational KM processes. Second - the lack of an integrated KM product reduces organization's ability to attain an overall solution for the management of organizational knowledge. In addition, the analysis pinpoints the inability of current technology to support effective management of tacit knowledge - an important aspect of KMS design. In the second part of the dissertation we focus on one of the problems identified - namely, the lack of a unified meta-knowledge set - and identify the specific meta-knowledge that should be incorporated into the design of KMS. The expected benefits from the inclusion of meta-knowledge are better management of organizational memory and enhanced adoption of knowledge by KMS users. We conduct an empirical investigation - using conjoint analysis - to identify specific attributes of knowledge and of knowledge sources that individuals take into account when making their knowledge use decision, and propose that these attributes should be included as meta-knowledge in the KMS design. The results indicate that the 'accuracy' and 'relevance' of the knowledge are the top two important attributes in the knowledge selection decision and 'extent of knowledge' and 'trustworthiness' are the top two important attributes in the selection of a knowledge source. In addition the results show that knowledge plays a slightly more important role than knowledge source in the overall decision. Finally, several demographic and contextual variables - such as the knowledge search task and organization size - are shown to affect the importance of different attributes in the overall evaluation of knowledge and of knowledge source by individuals.

The work contains an analysis of the peculiarities of maintenance under warranty, as well as the project of an information system module for warranty maintenance within a company, and its partial implementation. Often the standing of a company in the eyes of customers falls when the purchasers encounter warranty maintenance. A customer having met technical problems turns to sale representatives and hopes to receive expeditious help from them. In case any warranty maintenance chain is not working properly, the customers often stop relying on the services rendered by that company. Therefore, warranty maintenance is one of the most important factors in sale, which guarantees the good standing of the company and the qualified service, and thus the information systems for warranty maintenance must be flawless. This typical system module for warranty maintenance and its partial implementation may be easily developed according to the needs of a particular customer, and may be used for the perfection and computerizing of companies in rapid expansion.

Nowadays, the work of any concern or organisation that uses modern methods is highly related to computerised information system, which helps the organisation in solving and implementing various tasks that arise during its work. The prototype of Lithuanian interface software that was created during the project is dedicated to small real estate agencies to collect and manage the information on real estate objects and orders that were registered in the agency. The product suits managers of real estate agencies best. Using the following software it is possible to search through the real estate objects that are registered in the system, print the information needed, view the records, register orders, objects related to the orders and all the information related to the implementation of an order. This software will give the managers of organisations the possibility of fast comparing between the real estate objects under various criteria and to select the variants that suit the customer best. The creation of the system involved several main stages. First, it was necessary to specify the requirements for the future system. The second stage involved designing and programming of the system itself using Microsoft Visual Studio 2005 tools and Visual Basic programming language. At the end, the process involved testing of the system and writing the thorough user manual.

The importance of Information Technologies is growing continually. Small and Medium-sized Enterprises (SME) form the large part of Economy of each country. As a whole SME is the biggest client of Information and Communication Technologies in spite the fact they don't carry out big projects as corporate clients. Currently SME is the fastest growing segment of IT market. It contains the biggest number of companies which make IT development and buying decisions by themselves. For SME's, it is not always effective to built their information systems on the base of large standart packages. This Master Thesis demonstrates how to analyze, design and build accounting information system for small enterprise Lumen, producing the stomatologic equipment. The system is implemented using Access 2003 Database Management System and successfully used by Lumen personnel.