The quality of healthcare environments has been linked to patient safety, patient and staff stress, clinical output, and patient outcome. As part of maintaining the physical environment within the healthcare settings facility managers need to ensure that complex systems are working properly. Facility management tasks need to be completed with minimal interference with clinical services. This is often difficult to do because facility information is often stored in multiple systems and may be inadequate and incomplete. Communication and exchange of information throughout the lifecycle and throughout the operational phase of the building is fragmented. Relevant information and effective facility information management are important for efficient operation and maintenance of the facility. It is even more important when systems are being constantly upgraded and renovated due to new technologies and for the need for facility managers to do more work with fewer resources. This research is examining the link between facility management and clinical activities, especially in terms of information exchange and management. A framework is proposed to help facility managers more efficiently manage healthcare facility information. Case analysis was completed on facility related patient safety events to determine the types of information needed and exchanged through the event's response by facility personnel. The information was then organized into a product model and ontology to help capture, manage, and retrieve the information. The goal of the research is to offer a method of storing healthcare facility information in an efficient and effective manner to support facility managers in their response to patient safety events. This dissertation outlines the objectives of this research and the methodologies used in the case analysis. The development of the product model and information exchanges identified is also discussed. Lastly, conceptual model for a prototype was developed and is presented to demonstrate how the product model and ontology can be used to allow the user to query information and interact with the system. / Ph. D.

Yes / The concept of acculturation has been based on the assumption of an adaptation process, whereby immigrants lose aspects of their heritage cultures in favour of aspects of a host culture (i.e. assimilation). Past research has shown that acculturation preferences result in various possibilities and influence consumption behaviour. However, the impact of social media on consumer acculturation is underexplored, although the social purpose and information sharing online is utilized for a variety of social purposes. Recent studies have shown the transformation from an offline to an online context, in which social networks play an integral part in immigrants’ communications, relationships and connections. This study merges the views from a number of leading contributors to highlight significant opportunities and challenges for future consumer acculturation research influenced by social media. The research provides insights into the impact of social media on consumer acculturation. / We are grateful to Emerging Markets Research Centre (EMaRC), Swansea i-Lab (Innovation Lab), and Department of Business at the School of Management, Swansea University for their financial support and organisation.

Yes / The COVID-19 pandemic has forced many organisations to undergo significant transformation, rethinking key elements of their business processes and use of technology to maintain operations whilst adhering to a changing landscape of guidelines and new procedures. This study offers a collective insight to many of the key issues and underlying complexities affecting organisations and society from COVID-19, through an information systems and technological perspective. The views of 12 invited subject experts are collated and analysed where each articulate their individual perspectives relating to: online learning, digital strategy, artificial intelligence, information management, social interaction, cyber security, big data, blockchain, privacy, mobile technology and strategy through the lens of the current crisis and impact on these specific areas. The expert perspectives offer timely insight to the range of topics, identifying key issues and recommendations for theory and practice.

Yes / Information management is the management of organizational processes, technologies, and people which collectively create, acquire, integrate, organize, process, store, disseminate, access, and dispose of the information. Information management is a vast, multi-disciplinary domain that syndicates various subdomains and perfectly intermingles with other domains. This study aims to provide a comprehensive overview of the information management domain from 1970 to 2019. Drawing upon the methodology from statistical text analysis research, this study summarizes the evolution of knowledge in this domain by examining the publication trends as per authors, institutions, countries, etc. Further, this study proposes a probabilistic generative model based on structural topic modeling to understand and extract the latent themes from the research articles related to information management. Furthermore, this study graphically visualizes the variations in the topic prevalences over the period of 1970 to 2019. The results highlight that the most common themes are data management, knowledge management, environmental management, project management, service management, and mobile and web management. The findings also identify themes such as knowledge management, environmental management, project management, and social communication as academic hotspots for future research.

The following thesis is based on my work at Lockheed Martin Corporation for the past year and a half. Though the initial chapters attempt to briefly address the theory behind Knowledge Management (KM), the main goal is to explore the practical application of KM within Lockheed Martin. The work strongly focuses on two platforms, the SAP Enterprise Portal and Microsoft SharePoint Portal, as KM within Lockheed Marten is centered on these technologies. The course of the writing takes a brief look at KM theory, delves into the technologies used in KM, and then moves into the practical implementation of KM. It concludes with two case studies on projects that I have led during my employment with the company.

The purpose of this study was to investigate how knowledge retention may be enhanced at the University of Zambia (UNZA). A mixed research methodology was employed in the case study design. Data was collected using interviews and questionnaires. Purposive sampling was used to determine participants for the interviews while stratified random sampling was employed for the questionnaire respondents. Out of a population of 435 a sample of 205 was surveyed. The response rate was 60 %. Findings indicate that UNZA lacked a number of knowledge retention practices that can enable it to retain operational relevant knowledge. In view of these findings, the study concluded by recommending guidelines for the adoption of various knowledge retention practices that could be embedded into UNZA's knowledge management policy. / Information Science / M.A. (Information Science)

The purpose of this study was to investigate how knowledge retention may be enhanced at the University of Zambia (UNZA). A mixed research methodology was employed in the case study design. Data was collected using interviews and questionnaires. Purposive sampling was used to determine participants for the interviews while stratified random sampling was employed for the questionnaire respondents. Out of a population of 435 a sample of 205 was surveyed. The response rate was 60 %. Findings indicate that UNZA lacked a number of knowledge retention practices that can enable it to retain operational relevant knowledge. In view of these findings, the study concluded by recommending guidelines for the adoption of various knowledge retention practices that could be embedded into UNZA's knowledge management policy. / Information Science / M.A. (Information Science)

No description available.

Die Forschungsarbeit beabsichtigte den Zusammenhang zwischen Kultur und der wahrgenommenen Bedienbarkeit der PIM Software seitens deutscher und indonesischer Anwender, welcher in zwei Experimenten untersucht wurde, zu erforschen. Die Entwicklung der PIM Technologie in beiden Ländern, sowie deren kultureller Wert, insbesondere Unsicherheitsvermeidung (UA) und Individualismus-Kollektivismus (INCOL), repräsentieren die zentralen Beweggründe der vorliegenden Untersuchung. Der betrachtete kulturelle Hintergrund und die verwendete Methodik stellen die Verbindung zwischen der ersten und zweiten Studie dar. Die Experimente waren in zwei Studien aufgeteilt, da jeder kulturelle Hintergrund ein unterschiedliches Erhebungsdesign benötigt: UA steht in Beziehung mit der ersten vs. der zweiten Aufgabe und INCOL wurde mittels zwei verschiedenen Wegen der Vervollständigung erfasst (Individual- vs. Gruppenaufgabe). Während sich der Fokus der ersten Studie auf den Vergleich zwischen der deutschen und indonesischen Kultur richtet, konzentrierte sich die zweite Studie auf Kulturen zwischen (Deutschland vs. Indonesien) und innerhalb eines Landes (Individualismus vs. Kollektivismus). Die Ergebnisse legen dar, dass deutsche Anwender ein höheres Level an Unsicherheitsvermeidung als indonesische Anwender zeigen. Lediglich hinsichtlich der Zufriedenheit weisen indonesische, verglichen zu deutschen Benutzern, einen höheren Wert auf, wobei der Haupteffekt der Zeit nur bezüglich der Höhe der Effizienz signifikant ist. Es zeigte sich außerdem ein positiver Zusammenhang zwischen UA und der Effizienz beider Aufgaben, sowie eine negative Korrelation zwischen UA und der berichteten Zufriedenheit. Hinsichtlich der Höhe von UA und der Effektivität ließ sich kein negativer Zusammenhang nachweisen. Desweiteren, betreffend INCOL, lässt sich zusammenfassen, dass der Hauptinteraktionseffekt Aufgabe*INCOL statistisch signifikant ist. Bezüglich Effizienz und Zufriedenheit ist entscheidend, dass, je höher die Ausprägung von Individualismus und Kollektivismus auf Seiten der Anwender ist, desto weniger Zeit beanspruchen diese für die Ausführung individueller Aufgaben und desto zufriedener wenden die Benutzer das PIM und GIM Tool an. Mit eingeschlossen ist jedoch, dass sich zwischen Individualismus und Kollektivismus deutscher und indonesischer Bediener kein Zusammenhang mit der Höhe der Effektivität darstellen lasst. Zusammenfassend ist festzuhalten, dass die Entwickler der PIM Software mit einer internationalen Anwendergruppe beachten sollten, dass die Ergebnisse von Usability Messungen seitens Benutzeranfänger in verschiedenen Kulturen unterschiedlich sein können.:1. Abstract 2. Chapter 1: Introduction 3. Chapter 2: Research Paradigm 4. Chapter 3: Uncertainty Avoidance and Usability of Personal Information Management 5. Chapter 4: Do Individualistic and Collective Persons Measure Usability of Personal and Group Information Management differently? A Culturability Study with German and Indonesian Users 6. Chapter 5: Summary and Conclusion 7. References

In an era where the network of interconnected devices is rapidly expanding, it is difficult for organizations to adapt to the increasingly data-rich and dynamic environment while remaining competitive. Employees experience that much of their time and resources is spent daily on repetitive, inefficient and mundane tasks. Whereas lean manufacturing has manifested itself as a well-known optimization concept, lean information management and the removal of waste is not yet being used to its full potential as its direct value is less visible. A case study was conducted to define which types of non-value adding activities can be identified within information flows and to determine whether decentralized application development can eliminate this digital waste. An internal information flow was modelled, analyzed and optimized by developing customized applications on the Microsoft Power Platform. Based on literature from the field of manufacturing and software development, a framework was developed to categorize digital waste as well as higher order root causes in terms of business strategy and IT infrastructure. While decentralized app development provides the ability to significantly reduce operational digital waste in a simplified manner, it can also enable unnecessary expansion of a common data model and requires application lifecycle management efforts as well as edge security to ensure data compliance and governance. Although limited to one case study, the suggested framework could give insights to organizations that aim to optimize internal workflows by identifying and eliminating digital waste and its root causes. / I en tid där nätverk av sammankopplade enheter expanderar snabbt, är det svårt för organisationer att anpassa sig till den allt mer datoriserade och dynamiska miljön och samtidigt förbli konkurrenskraftiga. Anställda upplever att mycket av deras tid och resurser spenderas på repetitiva, ineffektiva och vardagliga uppgifter. Lean manufacturing har visat sig vara ett välkänt optimeringskoncept, dock har informationshantering och avlägsnande av slöseri inte ännu nått sin fulla potential eftersom dess direkta värde är svårare att se och räkna. En fallstudie genomfördes för att definiera vilka typer av icke-värdeskapande aktiviteter som kan identifieras inom informationsflöden och för att avgöra om decentraliserad applikationsutveckling kan eliminera detta digitala slöseri. Ett internt informationsflöde modellerades, analyserades och optimerades genom att utveckla anpassade applikationer på Microsoft Power Platform. Baserat på litteratur från tillverknings- och mjukvaruutvecklingsområdet utvecklades en ram för att kategorisera digitalt slöseri samt högre grundorsaker när det gäller affärsstrategi och ITinfrastruktur. Medan decentraliserad apputveckling ger möjlighet att avsevärt minska det operativa digitala slöseriet på ett förenklat sätt, så kan det också möjliggöra onödig expansion av en gemensam datamodell och kräver hantering av livscykelanalyser samt kantsäkerhet för att säkerställa datahantering och styrning. Trots begränsad till en fallstudie, så kan det föreslagna ramverket ge insikter till organisationer som syftar till att optimera interna arbetsflöden genom att identifiera och eliminera digitalt slöseri och dess grundläggande orsaker.