The Thai automotive industry was the third largest industry in the country and contributed nearly 12% of Thai GDP in 2010. Thailand is projected to be in the world’s top ten vehicle production countries by 2015. In 2011, the country produced 1.8 million vehicles and 600,000 units were for domestic consumption. The luxury car industry in Thailand represents roughly 5% of the total automotive market in 2011. Luxury car consumption in Thailand reached its peak in 1995 with the domestic consumption of 23,265 units. In 1997, Thailand triggered the world economic meltdown by devaluing the Thai currency. Consequently, luxury car sale volume then dropped to 3,383 units in 1998. Since then Thailand’s automotive industry has gone through a series of changes through political unrest (military coup – 2007, red shirt protest - 2010), global economy (US sub-prime crisis - 2008), and natural disaster (Japan’s tsunami – 2011, Thailand’s mega flood – 2011). For the past decade, luxury car sales volume has stagnated at around 10,000 units, despite Thailand’s GDP averaging growth of 7%. The study of the Thai luxury car industry provides a unique opportunity to probe the industry led by international firms entering fierce competition to win local consumers. This study looks through consumers’ buying criteria and reasons why Thai consumers purchase highly priced luxury cars. The study explores the roles of innovations in the Thai luxury car industry. When services are packaged with core products, this package attempt is classified as ‘service encapsulation’. The study explores the role of service encapsulation in Thailand and the key players who deliver values of service encapsulation. A mixed research methodology approach was used, starting with 30 face-to-face interviews with executives who run Thai luxury car companies and other key stakeholders. Findings and outcomes are used to design the questionnaire of ‘Service Encapsulation in Thailand Luxury Car Industry’. The survey includes 206 survey participants. Outcomes from the qualitative and quantitative parts are integrated with the literature on innovation and service innovation to come up with a Service Encapsulation Commercialization Framework. The framework aims to provide insight on the interplay among four key elements: internal parties, external parties, social factors and service encapsulation enablers, based on the original work of Sundbo and Gallouj (2000). The study provides insights on how organizations can maximize returns on innovation through service encapsulation, by using the Thai luxury car market as a case study.

This research investigates how public service organisations (PSO’s) use public procurement, referred to as the acquisition of goods and services by PSOs, to analyse the processes through which a PSO acquires innovative goods and services in order to improve public services. Despite a number of success stories from the literature (Phillips et al, 2007; Uyarra, 2010; Yeow et al, 2011), PSOs struggle to procure and implement innovation (e.g. Uyarra et al, 2014a). One major reason for this lack of innovation procurement and adoption is the nature of governance of the procurement process in the public sector (Rolfstam, 2009).Drawing from the public sector and organisational governance literature, this research develops a conceptual framework to investigate how internal, managerial and external governance affects the willingness and ability of PSOs to procure innovative goods and services. External governance refers to overarching bodies of organisations and institutions situated outside the PSO which influences policy and organisational arrangements of PSOs. Managerial governance refers to organisational actors and other stakeholders brought together to form governing boards which directly control and support the PSO leader. Internal governance refers to the day-to-day operations and delivery of a public service. This research adopts a positivist approach with a deductive inquiry process. Using the English secondary education system as the PSO under investigation this research utilises a mixture of quantitative (survey to two types of secondary schools in England) and qualitative methods (four case studies). The findings of this research indicate that these three governance levels influence PSOs procuring innovation in a number of ways. External governance can determine the decision-making process and what can and cannot be procured to improve the service and how budgets are used for innovations. External governance can also act as a source of expertise and knowledge, create opportunities and incentivise PSOs by establishing conditions, mechanisms and access to large scale programmes and initiatives. Similarly, managerial governance entails actors to act as gatekeepers in the decision making process, assisting in procurements by leveraging expertise from other positions and improving the chances of procuring innovation through partnership arrangements with internal governance actors. At the internal governance level, procurement of innovation is greatly improved when ‘champions’ support innovative solutions and when staff responsible for the delivery of the service (i.e. teachers) specify requirements. This research makes three contributions. Firstly, it develops a conceptual framework for public procurement of innovation (PPI) with governance at the centre. Secondly, it adds to the growing body of literature of PPI practice and the barriers faced by PSOs. Finally, this research pays attention to education, a public service sector that has been overlooked by previous studies. Consequently, this research may help policy-makers and practitioners to better understand the governance of PPI.

Cette thèse propose une méthodologie permettant d’analyser les mécanismes d’innovation au sein du secteur des services ainsi que leurs implications en matière de développement territorial. Cette méthodologie se présente en trois temps. Dans un premier temps, une analyse des processus d’innovation au sein du secteur des services est élaborée afin de mieux comprendre le fonctionnement des modes d’innovation et les logiques de localisation au sein de ce secteur. Dans un second temps, une étude économétrique comparative des déterminants de l’innovation dans les services et l’industrie est réalisée à partir d’une enquête communautaire sur l’innovation (CIS2008). Cette étude permet de mieux appréhender, d’une part, les facteurs à l’origine de l’innovation dans le secteur des services et, d’autre part, les principales divergences en matière d’innovation entre les services et l’industrie. Dans un troisième temps, une étude descriptive et économétrique des déterminants de l’innovation dans les services est effectuée à l’échelle de 31 agglomérations françaises. Cette étude permet de confronter sur données localisées l’impact des déterminants de l’innovation selon les types d’innovations développées (technologique et non technologique).Au final, ce travail, initialement entrepris sur la base d’une analyse globale des activités de services, s’est progressivement centré sur les Services à Forte Intensité de Connaissances (informatiques, R&D, architecture, publicité, etc.) au vue de leur poids économique (en termes d’emploi et de valeur ajoutée) et de leur pertinence en matière d’innovation. / This thesis proposes a methodology to analyze the mechanisms of innovation in the service sector and their implications for regional development. This methodology is presented in three stages. As a first step, an analysis of the innovation process in the service sector is performed to better understand the functioning of innovation patterns and location choices within the sector. In a second step, a comparative econometric study of the determinants of innovation in services and industry conducted on the basis of Community Innovation Survey (CIS2008) data. This study provides insight on the one hand, the factors driving innovation in the service sector and, secondly, the main differences in innovation between services and industry. In a third step, a descriptive and econometric analysis of the determinants of innovation in services is performed for 31 French cities. This study allows to compare the impact of the determinants of different types of innovation (technological and non-technological) on the basis of local data.Finally, this work was originally undertaken on the basis of a comprehensive analysis of service activities, gradually focusing on Knowledge Intensive Service (IT, R & D, advertising, etc.) In view of their economic impact (in terms of employment and value added) and their relevance for innovation.

This dissertation focuses on Knowledge Intensive Business Services (KIBS). It aims to understand what these businesses are and to examine variety among them. In seeking to understand their diversity, I focus especially on the ‘knowledge bases’ at the core of their activities. The dissertation is based on three complementary studies. The first is a systematic review of the literature on KIBS. This is based primarily on a review of 130 carefully selected, relevant articles, and focuses on three questions: how are KIBS defined? how do KIBS compete? and how do KIBS innovate? The review shows that: (i) the literature is fragmented; most research does not build substantially on previous methods or findings; and (ii) while evidently heterogeneous, most of the literature has overlooked variety among KIBS. I also highlight what still needs to be known about KIBS.The second and third papers then focus on variety among KIBS, by classifying them according to their ‘knowledge bases’. In the first of these papers, I classify KIBS according to their primary knowledge bases, following the SAS Model, which identifies three: ‘analytical knowledge’, ‘synthetic knowledge’ and ‘symbolic knowledge’. Firms in three KIBS sectors: ‘architecture and engineering consultancy’; ‘specialist design’; and ‘computer and IT services’ are classified by their primary knowledge base according to information drawn from company websites. I then relate this classification to firm behaviour with respect to innovation, finding differences by primary knowledge base in the nature of the investments firms make to innovate, and in their propensities to innovate. In the second of the papers which relates ‘knowledge bases’ to KIBS, I develop the ‘knowledge bases’ approach conceptually, methodologically and empirically. Conceptually, I identify a hitherto unrecognised knowledge base: ‘compliance knowledge’. This relates to the knowledge of, and to interpretations of, laws and regulations. This knowledge base does not fit with any of the existing SAS types. Methodologically, I extract fuller information from company websites, and develop more sophisticated approaches to measurement, which allows multiple knowledge bases to be present in any one firm. Empirically, I successfully identify ‘compliance knowledge’, alongside ‘analytical’ and ‘symbolic knowledge’. I show that these are unevenly distributed across KIBS industries, including ‘advertising and design’, ‘architecture’, ‘engineering consultancy’ and ‘market research’, but importantly there is no one-to-one mapping between knowledge bases and industries. I discuss the implications of this, including for understanding the diversification of KIBS. This dissertation therefore contributes conceptually, methodologically and empirically to both understanding variety among KIBS and to the ‘knowledge bases’ literature.

Submitted by Cássia Santos (cassia.bcufg@gmail.com) on 2017-03-20T12:06:45Z No. of bitstreams: 2 Dissertação - Ellysson Fernandes Rosa - 2017.pdf: 1867728 bytes, checksum: e906915dc461d83d855dee2429197666 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-03-20T14:00:20Z (GMT) No. of bitstreams: 2 Dissertação - Ellysson Fernandes Rosa - 2017.pdf: 1867728 bytes, checksum: e906915dc461d83d855dee2429197666 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-03-20T14:00:20Z (GMT). No. of bitstreams: 2 Dissertação - Ellysson Fernandes Rosa - 2017.pdf: 1867728 bytes, checksum: e906915dc461d83d855dee2429197666 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-03-10 / This research intended to know the PSM profile of public servants who submitted their innovative projects in the 1st project contest for government managers of Goiás-Brazil in 2012. Considering the importance of motivation in the context of public administration, as well as the pressing need for innovation to respond to the social demands, this research was concerned to understand the relationship of PSM level with the profile of public servants of strategic level considered innovative. Using the t-test, multiple correspondence analysis (MCA) and hierarchical cluster analysis (HCA), it was concluded that the PSM level of innovative public servants is significantly higher than that of public servants in general, compared to a research that is a reference in the subject in Brazil. As for the public servers profile, it was found that most of the results achieved are in agreement with previous studies in the literature that investigated the profile of public servants with high levels of PSM, highlighting the Information Technology Managers to a greater extent. / Esta pesquisa pretendeu conhecer o perfil da motivação do serviço público (PSM) em gestores governamentais goianos que inscreveram seus projetos inovadores no 1º concurso de projetos dos Gestores Governamentais de Goiás em 2012, promovido pelo SINDGESTOR. Considerando a importância da motivação no contexto da administração pública, bem como, a necessidade premente por inovação para dar respostas às demandas sociais, esta pesquisa se ocupou em entender a relação do índice de PSM com o perfil de servidores públicos de nível estratégico considerados inovadores. Utilizando teste t, análise de correspondência múltipla (MCA) e a análise hierárquica de cluster (HCA) concluiu-se que o nível de PSM destes servidores públicos inovadores é significativamente maior do que os servidores públicos em geral em comparação à uma pesquisa que é referência no tema no Brasil. Quanto ao perfil dos servidores descobriu-se que a maior parte dos resultados alcançados está em consonância com estudos anteriores da literatura que pesquisaram sobre o perfil de servidores públicos com alto índice de PSM, destacando os gestores da tecnologia da informação em maior proporção.