<p>Att utveckla, tillvarata och återanvända kunskap är centrala företeelser för organisationers framåtskridande och utveckling. Härmed har kunskapsmanagement (KM) en viktig roll för och i organisationer. Med KM eftersträvas bl a att medvetandegöra medarbetarnas kunskaper i syfte att hantera, utveckla och sprida dem på ett för organisationen fruktbart sätt. Genom en framgångsrik KM finns potential att öka organisationers handlingsförmåga, följaktligen även verksamheters värdeskapande och konkurrenskraft. Icke desto mindre är kunskap en abstrakt och svårhanterlig organisatorisk tillgång. Därtill, trots att det finns en hel del skrivet kring KM, kan det vara svårt för organisationer att förstå hur de praktiskt ska arbeta med detta verksamhetsområde, samt vad det innebär.</p><p>I syfte att öka förståelsen för KM har jag studerat och kritiskt analyserat en del existerande litteratur kring området. Med analysen som utgångspunkt har ett antal forskningsfrågor preciserats. För att överbrygga en del av de oklarheter som identifierats i samband med litteraturgenomgången, samt för att svara på avhandlingens forskningsfrågor, har stöd sökts i andra teorier, bl a kunskapsteori och teori om hur vi kan se på verksamheter. Därtill har hanteringen av och synen på kunskap studerats genom en fallstudie genomförd på ett konsultbolag inom IT-branschen. Utifrån litteraturanalysen, grundning i annan teori, samt avhandlingens empiriska data har jag presenterat min syn på organisationers kunskapsverksamheter (min benämning på kunskapsmanagement).</p><p>Resultatet av avhandlingsarbetet är bl a en utvecklad och preciserad begreppsapparat för organisatorisk kunskapsverksamhet (KM). Detta innefattar bl a en klassificering av begreppet organisatorisk kunskap och dess relation till organisatorisk handling. I avhandlingen klassificeras även ett antal vanliga situationer för kunskapande (lärande), vilka i sin tur relateras till organisationers kärnverksamhet respektive kunskapsverksamhet. Ett av huvudbidragen är en modell över organisatoriskt kunskapsverksamhet. Modellen inkluderar kunskapsverksamhetens centrala förutsättningar, handlingar, resultat, samt dess relation till kärnverksamheten. Genom denna avhandling vill jag bidra med en ökad förståelse för vad kunskapsverksamheter handlar om och vad som behöver beaktas för att utveckla en framgångsrik kunskapsverksamhet.</p>

Abstract The 21st century is knowledge-economy era. In the era of knowledge economy, those who dominate the knowledge and the technology are able to meet the challenges in the future. Because of the competition in knowledge and technology, couple with the rise of information and internet technology, innovation strategy has also taken into the new century. In order to improve organizational performance, management and sharing of corporate knowledge as well as innovation strategies are getting more important, therefore, effective knowledge management and innovation strategy will be one of the key factors of corporate success. Knowledge is the core competitive advantage the most important and the most difficult to imitate. Only through constantly improving, attracting, creating and utilizing abundant knowledge, and integrating in its core competence can it superior to competitors. This thesis adopts case study on one leading domestic company in semiconductor packaging and testing industry. Conduct questionnaire methodology at managers and engineers, and survey five dimensions on knowledge management processes, leadership, corporate culture, information technology and performance evaluation. The main purpose is to realize current implementation of corporate knowledge management, activities and performance, and to conclude the development of knowledge management in the company. Specifically, the purposes of this study are as follows: First, summarize existing literature to understand the effective implementation method for knowledge management. Second, realize corporate current status of knowledge management activities. Third, research on how the company strengthens existing knowledge management practices to retain the core knowledge, enhance manpower quality, and create added value after merging into a fast-growing organization. Finally, the suggestion on KM implementation is proposed for reference. By way of questionnaire survey and in-depth interviews to understand current application and direction of knowledge management, and to conclude specific suggestions for improvement reference, hopefully this thesis benefits the company to enhance corporate competitiveness.

In recent years, the business environment is rapidly changed, the ever-changing of technology, so continue to create competitive advantage and profitability of the resources is the unique Knowledge Management (KM) of the enterprise. In particular, the characteristics of the semiconductor packaging and testing industry is depreciation fast, technical and professional talent-intensive, capacity and yield must to be able to meet as soon as possible in order to catch up with the rate of depreciation of production machinery, in order to keep profitability and competitiveness, so the R & D, KM of production technology and skills experience heritage become very important. Advanced Semiconductor Engineering Inc. (ASE Inc.), the world's leading providers of semiconductor manufacturing services company, founded in 1984, focused on semiconductor customers, offering a comprehensive range of IC packaging and testing services. ASE started the KM at 2001, divided four phase, and though experienced the industrial boom and the financial tsunami, still successfully developed copper process with leading technology. The gold ten-year plan which was launched in 2010 continuously expands capacity and R & D innovation, and expects 2018-2020 to challenge the annual revenue goal of $ 8.4 billion. This research is to analyze the evolution of KM on ASE, and try to identify the characteristics of the semiconductor manufacturing industry about the development of KM, through the results of this research enable to understand the evolutionary process of KM development and change in order to proceed the comprehensive and cross-industry KM for the evolution of research in the future.

ABSTRACT Electronic Commerce (EC) has completely changed business environment and model. Furthermore, traditional business needs new transformation strategy to match customer demand. Many companies try to implement Knowledge Management (KM) or Customer Relationship Management (CRM) system to promote customer satisfaction and earn more money. The purposes of this research are as follows: 1. Strategic analysis of customer knowledge management for steel industry 2. Taking steel industry as an example to understand the customer knowledge This research focuses on three dimensions of CRM¡BKM (knowledge management, customer knowledge resource, and customer knowledge measurement) to design the questionnaire for the steel companies. Taiwanese company has limited knowledge about CRM and KM, especially for traditional business such as steel company. This research aims to collect the idea, strategy and model of CRM and KM in the global market. Moreover, this will help traditional business use new transformation strategy to catch on network consumer and create higher added value. This will help steel industry to draw a blue roadmap in the future. Keywords: KM, CRM, customer knowledge, customer knowledge resource, customer knowledge measurement

Kevlar materials offer excellent tensile and thermal properties but can rapidly degrade under exposure to hot and humid environmental conditions. Currently Kevlar fiber's survival probability comes from a single filament test. Unfortunately, the single filament test is a tedious process and prone to operator bias, leading to inaccurate survival function that does not represent the actual survival function. This research aims to validate the fiber bundle test to replace the single filament test in extracting Kevlar’s survival function. Another important aspect is determining the factors that cause the fiber to lose its properties. This research also aims to determine the factors that degrade Kevlar fibers and those factors’ combined effects on degrading the KM2 fiber. This information is essential for safety factor design when exposure to these environmental factors would cause the Kevlar KM2 to fail prematurely. Results from experimental data and analysis indicate that the fiber bundle test is a good replacement for single filament tests and estimation techniques can determine the bundle Weibull parameters. Furthermore, the survival function for treated fibers is better if the bundle is lubricated. The accelerated aging experiments show that accelerated aging is possible with combined temperature and moisture. Kevlar KM2 bundle conditioned at 270 °C and 150 g water for 3 hours lost over 95% of its breaking strength. This is comparable to Kevlar bundles treated for over 500 hours in 250 °C or treated for over 100 days in 100% relative humidity environment at 80 °C found in literature.

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Submitted by Tatiana Lima (tatianasl@ufba.br) on 2015-05-11T16:35:19Z No. of bitstreams: 1 Rocha, Anderson Fabiano Rocha.pdf: 6146282 bytes, checksum: 3371cf5333dac88e51e1ce766b5d0857 (MD5) / Approved for entry into archive by Tatiana Lima (tatianasl@ufba.br) on 2015-05-11T16:35:45Z (GMT) No. of bitstreams: 1 Rocha, Anderson Fabiano Rocha.pdf: 6146282 bytes, checksum: 3371cf5333dac88e51e1ce766b5d0857 (MD5) / Made available in DSpace on 2015-05-11T16:35:45Z (GMT). No. of bitstreams: 1 Rocha, Anderson Fabiano Rocha.pdf: 6146282 bytes, checksum: 3371cf5333dac88e51e1ce766b5d0857 (MD5) / O objetivo deste estudo é relatar e analisar a experiência do processo de implantação do Programa Manter Petrobras na UO-SEAL, sendo uma das ações de Gestão do Conhecimento definidas pelo RH/GC da Companhia. O fator motivador constitui uma ação estratégica de ampliação da capacidade competitiva e de sustentabilidade do negócio, tendo em vista um mercado extremamente dinâmico, inovador e de grande competitividade. Outros fatores também motivaram o desenvolvimento deste trabalho, o elevado número de empregados com tempo de aposentadoria, os desligamentos de empregados, o retrabalho e a busca pela rápida tomada de decisão contribuindo para o aprendizado organizacional, garantindo a continuidade e geração de novos negócios. O compartilhamento do conhecimento em suas diversas áreas, principalmente naquelas reconhecidas como estratégicas e de diferencial competitivo, são carentes de ações sistematizadas que garantam a qualidade do conhecimento transmitido e a sua utilização dentro dos sistemas organizacionais. A aprendizagem organizacional tomada como base foi na Teoria da criação do conhecimento, onde se trabalhou a dimensão epistemológica (conhecimento explícito e tácito) e ontológica (criação individual do conhecimento), peças chave para o modelo SECI. Através do Programa Mentor, buscou-se o alcance dos objetivos. A abordagem utilizada foi a qualitativa, baseando-se no método de pesquisa-ação, tendo por conta o modo cooperativo e participativo, a visão de transformar o social, gerando um resultado, também pela interação e capacitação dos participantes (treinamentos e reuniões). O público alvo foram empregados de cargos júniors com até 3 anos de empresa, aqueles aposentáveis (para os próximos 3 anos) e aqueles aposentados mas ainda na ativa, reconhecidos pelo seu saber técnico. O período compreendeu os anos de 2011 a 2013. Buscaram-se com base no Programa Piloto implantado na UO-RNCE, as melhores práticas e lições aprendidas, minimizando assim as dificuldades e maximizando os ganhos. Este estudo demonstrou resultados positivos, tanto em termos de produto final como pelos próprios integrantes e, suas respectivas gerências, culminando na realização do 1º Encontro de Mentores da UO-SEAL, onde foram apresentados os produtos finais de cada plano de mentoria. / The objective of this study is to describe and analyze the experiment of the process of implantation of of the Mentor Program Petrobras UO-SEAL, The motivating factor is a strategic move to expand the capacity - competitive and sustainable business, with a view dynamic, innovative and highly competitive extremely a market. Other factors also motivated the development of this work, the high number of employees with time to apo - rement, the employee terminations, rework and the quest for rapid decision-making contributes to organizational learning, ensuring continuity and generating new business. The sharing of knowledge in diverse areas - will, especially those recognized as strategic and competi -tive advantage, are lacking of systematic actions that ensure the quality of knowledge imparted and its use within the organizational systems. Organizational learning was taken as a basis in the theory of knowledge creation, where it worked the epistemological dimension (explicit and tacit knowledge) and ontological (individual knowledge creation), key pieces to the SECI model. Through the Mentor Program, we sought to achieve the goals. The used approach was qualitative, based on the method of action research, by taking account of the mo - co-operative and participatory vision of transforming the social, generating a result, also by the interaction of the participants and training (training and meetings). The target pub- PUBLIC employees were junior positions with up to 3 years from now, those retired (for the next 3 years) and those retired but still active, recog-lished by his technical knowledge. The period comprised the years 2011-2013. Searching themselves to be based on the Pilot Program implemented in UO- RNCE, best practices and lessons learned, thus minimizing the difficulties and maximizing gains. This study showed positive results, both in terms of final product as members and their respective managements for themselves, culminating in the holding of the 1st Meeting UO-SEAL Mentors, where the final products of each mentoring plan were presented.

I dagens allt mer globaliserade företagsklimat är det viktigt att på ett optimalt sätt hantera informations- och kunskapsrelaterade frågor. I takt med den ständiga förändringen som pågår så har begreppet Knowledge Management (KM) blivit ett populärt ämnesområde. KM kan enligt oss vara hur en organisation arbetar och hanterar kunskap för att kunna öka sin konkurrenskraft. Vårt syfte med denna kandidatuppsats har varit att undersöka hur den mestadels engelsk-språkiga litteraturen inom ämnesområdet KM går att applicera på svenska organisationer. Detta med avsikt på att kunna mäta en organisations KM-tillstånd. Vårt forskningsarbete har även målsättningen att generera förändrings- och förbättringsförslag åt en global orga-nisation som vårt referensföretag. För att uppfylla syftet har vi valt att utföra en surveyundersökning som bygger på Bukowitz och Williams bok, The Knowledge Management Fieldbook (1999). Med hjälp av denna lit-teratur kan läsaren undersöka och mäta hur en vald organisation hanterar kunskap. Vår forskning visar att den valda undersökningsformen går att använda på svenska organi-sationer men att den besitter vissa brister. Bland förslagen vi tagit fram för att förbättra surveyundersökningen finns förändringar i språkbruket och möjlighet att dela upp under-sökningen i mindre avsnitt. Trots undersökningens brister har vi fått fram ett antal förändrings- och förbättringsförslag åt vårt referensföretag. Surveyundersökningen indikerar bland annat på att respondenterna saknar en helhetssyn och en förståelse för organisationens syn på KM. Vidare tyder resulta-tet på att organisationen hade kunnat bli ännu mer konkurrenskraftig genom att tillsätta specialisttjänster i form av till exempel en Knowledge Manager. / The environment of organisations is today becoming more globalized and it is important to optimize the ways of handling with information and knowledge. In this constant change that is going on has the concept Knowledge Management (KM) become popular. KM can according to us be how an organisation work and handle knowledge in order to strengthen their competitiveness. Our purpose with this paper has been to examine how KM is described in the, in most parts, English literature and how it can be applied to Swedish organisations in order to measure the KM-condition. The aim of this research project is also to generate changes and improvement suggestions for a global organisation such as our reference organisation. In order to obtain our purpose we have chosen to execute a survey investigation that is built on “The Knowledge Management Fieldbook” (1999) authored by Bukowitz and Wil-liams. With this literature the reader is given an opportunity to investigate and measure how a chosen organisation handles knowledge. The research shows that the chosen investigation form is possible to use on Swedish or-ganisations even though there are some shortages. Among our proposals, to improve the survey investigation, are a change of language use and to make it possible for the investiga-tor to divide the investigation into smaller parts. Despite the shortages in the investigation have we been able to produce a number of sug-gestions for our reference organisation to work with. These suggestions are for example about changes and improvement in KM handling. The survey investigation indicate among other things that the respondents lack an overall picture and understanding for the organi-sations vision of KM. Furthermore our result indicates that the organisation could be able to become even more competitive through appointing specialist posts like for example a Knowledge Manager.

This thesis presents the Knowledge Management Information Tool (KM-IT) Vendor Management Web Service and its reliability features. KM-IT is a web-based knowledge management information tool for the deactivation and decommissioning (D&D) user community. The Vendor Management (VM) module provides a directory service for searching D&D vendors. Clients have an increasing need to integrate and display the vendor information in their own applications. As such, this study proposes Web Services technology to provide VM access to clients. Moreover, when clients access information, particularly via mobile applications, they can encounter different failures that may occur on the network or the server. Such problems require fault tolerance in the VM Service. This study examines various reliability standards and selects the WS-ReliableMessaging standard as the best-suited approach to implement the reliability features for the VM Service. Implementation evaluation confirms that the KM-IT VM Service can effectively tolerate different types of failures.

This research highlights the retention of organisational memory when employees resign, as an issue that organisations battle with. Attempts to counter the impact of organisational memory loss has led to the use of various tools and methods which do not completely eliminate the knowledge gap caused, when employees leave. The purpose of the research is to determine if the use of social networks can enable retention of organisational memory. The target population were defined as people employed or previously employed. A quantitative method was used for the research. Data was collected by completion of an online survey distributed as a link to the sample group. The research findings suggest if social networking is to be used for retention of organisational memory; the employees‟ ages are not a predictor of how they will use it. Keeping in contact with ex-employees and enabling a knowledge-sharing culture within organisations does not predict how ex-employees will engage in social networking, when attempting to exchange information to retain organisational memory. When employers do not enable access to social network sites at the work place, it is unlikely that employees will engage in work-related discussions in social network sites for the benefit of their employers. Copyright / Dissertation (MBA)--University of Pretoria, 2010. / Gordon Institute of Business Science (GIBS) / unrestricted