<p>The purpose of this essay was to enhance the understanding and knowledge about phenomenon access support. Access support means that a third person (contact person) must be present during access visits between a child and its parent, if it is necessary for the child’s security or because the child needs support. The study was based on qualitative interviews with four contact persons and two professional social workers, whose main task have been to support and, partially, coordinate the work of contact persons. During the interviews I put the focus on participant’s experiences and thoughts about the phenomenon access support. Two theoretical perspectives were used to analyze the empirical material. These were an experiential perspective and role perspective. The results showed that being a contact person required certain personal qualities and strategies for managing different situations during access. Generally, the access situations are often affected by problems between divorced parents and the lack of cooperation with other institutions, especially with the court. Parents and children can have different expectations of access support. Nevertheless, participants find the work as access support meaningful and valuable in terms of life experience.</p>

The purpose of this essay was to enhance the understanding and knowledge about phenomenon access support. Access support means that a third person (contact person) must be present during access visits between a child and its parent, if it is necessary for the child’s security or because the child needs support. The study was based on qualitative interviews with four contact persons and two professional social workers, whose main task have been to support and, partially, coordinate the work of contact persons. During the interviews I put the focus on participant’s experiences and thoughts about the phenomenon access support. Two theoretical perspectives were used to analyze the empirical material. These were an experiential perspective and role perspective. The results showed that being a contact person required certain personal qualities and strategies for managing different situations during access. Generally, the access situations are often affected by problems between divorced parents and the lack of cooperation with other institutions, especially with the court. Parents and children can have different expectations of access support. Nevertheless, participants find the work as access support meaningful and valuable in terms of life experience.

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