Insatsen kontaktperson används flitigt inom socialtjänsten, trots det finns det ytterst lite forskning kring insatsen och dess effekter. Detta arbete strävar efter att få en ökad förståelse för socialsekreterares användande av insatsen kontaktperson för ungdomar samt hur socialsekreterares handlingsutrymme har påverkat det användandet. För att nå en ökad förståelse kring detta har en kvalitativ intervjustudie genomförts där socialsekreterare från olika socialkontor fått berätta om sina erfarenheter och upplevelser kring insatsen. Utifrån de uppgifter som framkommit under intervjuerna har olika teman skapats som beskriver skäl att använda insatsen, vilka effekter som ses av insatsen samt skillnader och likheter mellan olika handläggares agerande. Resultatet visar att kontaktperson kan beviljas av många olika anledningar och att de upplevda effekterna varierar. Det blir också tydligt hur fritt det är för varje socialsekreterare att själv utforma insatsen, vilket gör att det går ifrågasätta klienters rättssäkerhet då detta skiljer sig mellan olika kommuner. / In Swedish social services work with youths one of the most common ways to help is to grant the youth a sort of grownup mentor, a contact person. Despite of this, there is very little research about this kind of mentoring and its effects. In this study, we wanted to increase our understanding of the use of contact person for youths and also how the social workers discretion affects the use of contact person. To be able to do that a qualitative interview study was made where social workers from different social service offices shared their knowledge and experiences about contact person. Based on the information that was given during the interviews we were able to identify different themes that describe reasons to use contact person, which effects the social workers can see and also the differences and similarities between the different social workers way to use it. The result shows that social workers can provide youths with a contact person for a variety of reasons, and that the experienced effects differ between the social service offices. The result also makes it clear how the social workers in a free way are allowed to form the setup and implement of the contact person, which makes it possible to question the client’s rights to receive the same help no matter where you live or who you meet with.

<p>I ett aktionsforskningsprojekt om kontaktmannaskap deltog en arbetsgrupp på ett vårdboende i tre fokusgruppssamtal. I problemorienteringsfasen klargjordes kontaktpersonens roller. Dessa roller var <em>relationsskaparen,</em> <em>länken</em> och <em>administratören</em>. Rollen som relationsskapare var den mest givande för kontaktpersonen. Rollerna som relationsskapare och länk var sammanflätade då länken var beroende av att relationen fungerade. Med rollerna som grund genomfördes planeringsfasen där arbetsgruppen diskuterade hur kontaktmannaskapet behövde förändras. För att kunna fullfölja de tre rollerna behövdes utrymme i form av tid, särskilt som relationsskapare och länk. Administratören behövde också tid, men var inte på samma sätt beroende av en relation till vårdtagaren. Gruppen identifierade tre förändringsområden <em>det första mötet</em>, <em>information</em> och <em>informationsöverföring</em>. Det första mötet behövde utvecklas då det var grunden för en god relation som byggde på ömsesidighet och förtroende. En sådan utveckling kräver att kontaktpersonen får tid, men också stöd från enhetschef, sjuksköterska och/eller vice kontaktperson. I aktionsfasen utformade gruppen tillsammans en informationsbroschyr för att förbättra informationen. Planerade första möten har genomförts av kontaktperson och sjuksköterska både på korttidsvård och med besök i den äldres hem. Ett gott kontaktmannaskap kräver inre förutsättningar i form av vilja och kompetens hos kontaktpersonen. Det krävs också yttre förutsättningar i form av tid och stöd.</p> / <p>In an action research project about the system of contact persons a working team in a nursing home participated in three focus group sessions. During the reflection phase the roles of the contact person were established. These roles were <em>the creator of relations</em>, <em>the link</em> and <em>the administrator</em>. The role as the creator of relations was the most rewarding to the contact person. The roles as the creator of relations and the link were intertwined as the link was depending on a good relation. On the basis of the roles, the planning phase continued with discussions about how the system of contact persons could be changed. To fulfil the three roles time was needed, especially as the creator of relations and the link. The administrator also needed time, but was not dependent on a relation to the elderly person in the same way. The working team identified three areas to develop; <em>the first meeting</em>, <em>information</em> and <em>transmission of information</em>. The first meeting was an opportunity to start a good relation based on reciprocity and trust. Apart from time the contact person needed support from the manager, the nurse and/or the vice contact person. In the action phase the working team designed an information brochure to improve the information. Arranged first meetings have been conducted by the contact person and the nurse at the municipal transitory care center and by visit the elderly person’s house. A good system of contact persons demands internal conditions such as the will and competence within the contact person. It also demands external conditions such as time and support.</p><p> </p>

I ett aktionsforskningsprojekt om kontaktmannaskap deltog en arbetsgrupp på ett vårdboende i tre fokusgruppssamtal. I problemorienteringsfasen klargjordes kontaktpersonens roller. Dessa roller var relationsskaparen, länken och administratören. Rollen som relationsskapare var den mest givande för kontaktpersonen. Rollerna som relationsskapare och länk var sammanflätade då länken var beroende av att relationen fungerade. Med rollerna som grund genomfördes planeringsfasen där arbetsgruppen diskuterade hur kontaktmannaskapet behövde förändras. För att kunna fullfölja de tre rollerna behövdes utrymme i form av tid, särskilt som relationsskapare och länk. Administratören behövde också tid, men var inte på samma sätt beroende av en relation till vårdtagaren. Gruppen identifierade tre förändringsområden det första mötet, information och informationsöverföring. Det första mötet behövde utvecklas då det var grunden för en god relation som byggde på ömsesidighet och förtroende. En sådan utveckling kräver att kontaktpersonen får tid, men också stöd från enhetschef, sjuksköterska och/eller vice kontaktperson. I aktionsfasen utformade gruppen tillsammans en informationsbroschyr för att förbättra informationen. Planerade första möten har genomförts av kontaktperson och sjuksköterska både på korttidsvård och med besök i den äldres hem. Ett gott kontaktmannaskap kräver inre förutsättningar i form av vilja och kompetens hos kontaktpersonen. Det krävs också yttre förutsättningar i form av tid och stöd. / In an action research project about the system of contact persons a working team in a nursing home participated in three focus group sessions. During the reflection phase the roles of the contact person were established. These roles were the creator of relations, the link and the administrator. The role as the creator of relations was the most rewarding to the contact person. The roles as the creator of relations and the link were intertwined as the link was depending on a good relation. On the basis of the roles, the planning phase continued with discussions about how the system of contact persons could be changed. To fulfil the three roles time was needed, especially as the creator of relations and the link. The administrator also needed time, but was not dependent on a relation to the elderly person in the same way. The working team identified three areas to develop; the first meeting, information and transmission of information. The first meeting was an opportunity to start a good relation based on reciprocity and trust. Apart from time the contact person needed support from the manager, the nurse and/or the vice contact person. In the action phase the working team designed an information brochure to improve the information. Arranged first meetings have been conducted by the contact person and the nurse at the municipal transitory care center and by visit the elderly person’s house. A good system of contact persons demands internal conditions such as the will and competence within the contact person. It also demands external conditions such as time and support.

Syftet med denna studie var att utvärdera Perrongen, en insats med kvalificerade kontaktpersoner för ungdomar i riskzonen för missbruk eller social problematik, och följa upp de ungdomar som medverkat i insatsen. 8 ungdomar deltog i den kvalitativa studien, och intervjuades under ungefär en timme vardera om deras bakgrund, insatstid och om livet efter insatsen med utgångs-punkt i ungdomarnas familj och nätverk. Resultatet var övervägande positivt, och samtliga ungdomar lever idag ett, i olika grader, betydligt mer hälsosamt liv än vid perioden för insatsen. / The aim with the present study was to do an evaluation of Perrongen, a program containing qualified mentors regarding youths being in the danger zone of getting addicted to alcohol and drugs or having problems in their social life, and do a follow-up on the youths taking part in the program. 8 youths took part in the qualitative study, and was interviewed for about an hour each about their background, the time of, and life after, the program with my premise being the family and network of the youths. The results were mainly positive, and all of the participating youths are today living a, on different levels, much healthier life then by the time of the program.

Sammanfattning Inledning:       När journalsystemet Cosmic infördes i Region Jönköpings län (RJL) 2007 tillsattes superanvändare och så småningom även kontaktpersoner. Rollernas uppdrag var givna och arbetet rullade på. Nästan tjugo år senare är uppdragsbeskrivningarna samma trots att arbetet under årens lopp har förändrats. Sektion e-hälsa som är ansvarig för arbetet i Cosmic upplever en känsla av att arbetet inte fungerar optimalt och initierade ett förbättringsarbete. Men ett förbättringsarbete kan inte byggas på en känsla. Syfte:               Syftet med denna studie är att kartlägga superanvändarnas och kontaktpersoners upplevelse av uppdraget, vilka förväntningar som finns på uppdragen och hur kontakten med Sektion e-hälsa fungerar. Metod:         För att besvara syftets frågeställningar har en kvantitativ enkätundersökning med kvalitativa inslag använts. Genom intervjuer och fokusgrupper har fördjupande frågor kunnat ställas och deltagandet i Sektion e-hälsas möten och informationsträffar har gett en helhetssyn över förvaltningsorganisationen. Slutsats:         Uppdragen som superanvändare och kontaktperson behövs för att säkerställa ett enhetligt arbetssätt inom RJL:s olika verksamhetsområden. Idag finns ingen etablerad struktur kring uppdragen vilket gör att rollernas ansvarsområden flyter ihop. Många upplever sina uppdrag som meningsfulla men känner samtidigt en stress över att inte hinna med dem. En allmän önskan är att förbättra kommunikationen till och samarbetet med Sektion e-hälsa. Den kompetens som finns ute i verksamheterna behöver bli sedd och tas med i förbättringsarbeten för Cosmic. / Abstract Introduction: When the journal system Cosmic was introduced in Region Jönköpings län (RJL) in 2007, super users and eventually also contact persons were appointed. The assignments of the roles were given, and the work continued. Almost twenty years later, the mission statements are the same even though the work has changed over the years. Sektion e-hälsa, which is responsible for the work in Cosmic, experiences a sense that the work is not working optimally and initiated an improvement work. But improvement work cannot be built on a feeling. Purpose:         The purpose of this study is to map the superusers and contact persons experience of the assignment, what expectations there are on the assignments and how the contact with Sektion e-hälsa works. Method:       To answer the questions of the purpose, a quantitative survey with qualitative elements has been used. Through interviews and focus groups, in-depth questions have been asked and participation in Sektion e-hälsas meetings and information meetings has provided a holistic view of the administrative organization. Conclusion:   The assignments as superuser and contact person are needed to ensure a uniform way of working within RJL's various areas. Today, there is no established structure around the assignments, which means that the roles' responsibilities flow together. Many people experience their assignments as meaningful but at the same time feel a stress about not having time for them. A general desire is to improve communication to and cooperation with Sektion e-hälsa. The expertise that exists in the operations needs to be seen and included in improvement work for Cosmic. / <p>Examen i vårdadministration, YH-utbildning: 20 YH-poäng</p>

Syftet med studien var att undersöka kontaktpersonskap med fokus på kontaktpersoners erfarenheter av relationsprocessen med ungdomar. Uppsatsen bygger på en kvalitativ metod där empirin insamlades genom semistrukturerade intervjuer. Resultatet visar att kontaktpersonerna fick olika roller i insatsen. Ömsesidighet, tillit, trygghet, öppenhet, äkthet, anpassning och tillgänglighet framkom som centralt i att bygga och upprätthålla relationer. Parternas kännedom om varandra, aktiviteter och kontaktpersonens förmåga att känna in ungdomen visade sig också vara centralt. Anledningar till avslut var olika och kontaktpersonerna kunde uppleva både lättnad, glädje och tomhet. Relationerna kunde fortsätta även efter avslut. Resultaten av denna studie visade sig i hög grad överensstämma med tidigare forskning. Tidigare forskning på den svenska kontaktpersonsinsatsen visade sig dock vara högst begränsad. Utifrån detta är det av stor vikt att vidare undersöka kontaktpersoninsatsen och relationsskapande med ungdomen för att kunna definiera utvecklingsområden med avsikt att effektivisera insatsen. / The aim of the study was to examine the contact person intervention focusing on contact persons' experiences of the relationship process with adolescents. Based on a qualitative method, the empirical data was collected through semi-structured interviews. The result show that the contact persons had different roles in the intervention. Mutuality, trust, security, openness, authenticity, adaptation, and accessibility emerged as central to building and maintaining relationships. Knowledge of one another, activities, and the contact person's ability to empathize with the adolescent also proved central. The reasons for termination differed and the contact persons could experience relief, joy, and emptiness. Relationships could continue even after termination. The results proved highly consistent with previous research.However, previous research on the Swedish intervention proved to be very limited. It is of great importance to further investigate the intervention and relationship building with the adolescent to define developmental areas to make the intervention more effective.

<p>The purpose of this essay was to study which arguments social workers used in the basis of their estimation concerning young people of the age 13-18 given an aid, a contact person (swe. kontaktperson). The purpose was also to describe how the legal paragraph, regarding contact person, is regulated and then compare the arguments made by the social worker with the intentions expressed by the legislator. To answer our purposes we studied the law and the intentions expressed by the legislator, which is the foundation for the legal paragraph that regulates contact person, 3 chap. 6 §. Through studies of social journals at five local authorities we collected material to make a comparison between the arguments found in the journals with the intentions expressed by the legislator.</p><p>We used legal method and the perspective of sociology of law. The Swedish law, Socialtjänstlagen (2001:453) is a basic law which means that our legal paragraph, 3 chap 6 §, is open for interpretation. It is every local authority's own option how to apply the paragraph. The results showed that the social workers do use the same terms as the legislator. Our results also showed that the social workers to a great extent used arguments that could not be traced to the intentions expressed by the legislator. The essay is a quantitative study. Our data has been processed through a program for statistical analysis, SPSS, version 14.0 (Statistical Package for Social Sciences).</p>

The purpose of this essay was to study which arguments social workers used in the basis of their estimation concerning young people of the age 13-18 given an aid, a contact person (swe. kontaktperson). The purpose was also to describe how the legal paragraph, regarding contact person, is regulated and then compare the arguments made by the social worker with the intentions expressed by the legislator. To answer our purposes we studied the law and the intentions expressed by the legislator, which is the foundation for the legal paragraph that regulates contact person, 3 chap. 6 §. Through studies of social journals at five local authorities we collected material to make a comparison between the arguments found in the journals with the intentions expressed by the legislator. We used legal method and the perspective of sociology of law. The Swedish law, Socialtjänstlagen (2001:453) is a basic law which means that our legal paragraph, 3 chap 6 §, is open for interpretation. It is every local authority's own option how to apply the paragraph. The results showed that the social workers do use the same terms as the legislator. Our results also showed that the social workers to a great extent used arguments that could not be traced to the intentions expressed by the legislator. The essay is a quantitative study. Our data has been processed through a program for statistical analysis, SPSS, version 14.0 (Statistical Package for Social Sciences).

The aim of this study was to look into why children receive the interventions contact person and contact family. This was done by studying case-files. The main questions were: -       How common is it that there are reasons for the intervention linked to parents and which are the most common? -       How common is it that there are reasons for the intervention and problems linked to children and which are the most common? -       Is there any indication of connections between reasons, age, gender or type of intervention? If so, what are the connections? The main results of this study were that most of the children lived with a single mother, often with a weak social network, and in need of relief. It was more common that reasons were linked to children then parents and the most common reasons indicated a need for an extra adult. The most frequent problem related to children were externalizing behavior. Connections among children were found between; externalizing behavior and gender; age and type of intervention; amount of problems, age and type of intervention.

The aim of this paper was to illustrate how private landlords perceives people with confidential personal information and their victim status. And look at how that could affect their willingness to offer a lease. The purpose of this paper was also to illustrate how contact persons close to the person with confidential personal information use strategies to support them in their search for housing. In addition, I will bring to light the consequences of not securing housing as a person with confidential personal information. With the use of a qualitative approach the empirical data was collected through semi-structured interviews with four contact persons who had several years of practice with people with confidentialinformation. The results were analyzed with intersectional theory and Nils Christies theory of the ideal victim. The results where then presented in seven themes. The results show that landlords find the confidential personal information as a signal for problems. It also shows that women with confidential personal information had an easier time finding housing than men in the same situation. The results also suggests that men with confidential personal information that has an immigrant background are at a further disadvantage.