The objective of the study is to examine whether the experience from language courses abroad has had any impact on the career choices for four individuals. Based on a qualitative research methodology, four semi-structured interviews have been executed. The two research questions have been answered by letting four people recount their experiences from language courses abroad linked to their self-images and career choices. The outcome is that the experiences from the language courses contributed to a more or less altered self-image. Most of all, the interpersonal abilities were fostered, which led to the formation of a self-image characterized by improved confidence in social settings. The four individuals’ self-images have then impacted their career choices, however in different ways. The perceptions of their own abilities have played an important role in their choices of career paths. / Studiens syfte är att undersöka om fyra individers upplevelser av språkresan har haft betydelse för deras karriärval. Utifrån en kvalitativ forskningsmetod har fyra semistrukturerade intervjuer genomförts. Genom att låta fyra personer berätta om sina upplevelser av språkresan kopplade till deras självbilder och karriärval har studiens två forskningsfrågor kunnat besvaras. Resultatet visar att upplevelserna av språkresan bidrog till en mer eller mindre förändrad självbild hos dessa personer. Framför allt främjades den sociala utvecklingen, vilken medförde att en självbild kännetecknad av högre tilltro till sig själv i sociala sammanhang formades. De fyra personernas självbilder har i sin tur påverkat deras karriärval, om än på olika sätt. Bilden om den egna förmågan har spelat en viktig roll i val av karriärbana.

nÃo hà / Uma das maiores preocupaÃÃes das organizaÃÃes atuais consiste na avaliaÃÃo da satisfaÃÃo dos seus clientes em relaÃÃo à prestaÃÃo de seus serviÃos. Dentre elas encontra-se a prestaÃÃo dos serviÃos educacionais de ensino superior, independentemente de estarem na esfera privada ou pÃblica. Na literatura, encontram-se alguns modelos para avaliar a qualidade dos serviÃos, dentre os quais, destacam-se o modelo Gapâs, a escala Servqual, a escala Servperf e o modelo Hedperf, este Ãltimo concebido especificamente para avaliaÃÃo da qualidade dos serviÃos prestados pelas InstituiÃÃes de Ensino Superior (IES). Nesse contexto, a prÃtica da extensÃo universitÃria à um processo interdisciplinar, educativo, cultural, cientÃfico e polÃtico que promove a interaÃÃo transformadora entre Universidade e outros setores da sociedade. Dentre as aÃÃes de extensÃo da Universidade Federal do Cearà (UFC) destacam-se as âCasas de Cultura Estrangeiraâ, talvez o maior projeto de ensino de lÃngua estrangeira entre as InstituiÃÃes Federais de Ensino Superior no Brasil. Desse modo, o presente estudo tem por objetivo analisar a percepÃÃo da imagem das Casas de Cultura Estrangeiras (CCE) da UFC por meio da comparaÃÃo entre o grau de expectativa e satisfaÃÃo de seus alunos dos cursos bÃsicos de lÃngua. Para tanto, utiliza uma adaptaÃÃo ao modelo de avaliaÃÃo de qualidade do ensino superior denominado HEdPERF, à luz das cinco dimensÃes da qualidade (aspectos acadÃmicos, aspectos nÃo acadÃmicos, reputaÃÃo, conteÃdo programÃtico e acesso). A pesquisa pode ser delimitada como um estudo de caso, survey, com abordagem descritiva, com aplicaÃÃo de questionÃrios estruturados, adaptados do modelo citado. Para as anÃlises dos resultados sÃo aplicados os mÃtodos estatÃsticos clÃssicos: anÃlise exploratÃria de dados e inferÃncia estatÃstica, atravÃs do teste de hipÃteses nÃo-paramÃtricos (Wilcoxon e Kruskal Wallis). Os resultados obtidos revelam que os alunos das Casas de Cultura Estrangeira possuem uma imagem satisfatÃria dos cursos bÃsicos de lÃngua estrangeira e que numa anÃlise geral a dimensÃo que trata dos âaspectos acadÃmicosâ foi a Ãnica que obteve diferenÃa positiva (satisfaÃÃo maior que a expectativa) entre as dimensÃes analisadas. Os resultados da anÃlise comparativa entre as CCE apontam que a Casa de Cultura Alemà apresenta, na maioria das dimensÃes, grau de satisfaÃÃo superior ao grau de expectativa, o que nÃo ocorre nas demais Casas. / A major concern of organizations today is the evaluation of customerâs satisfaction concerning the provision of their services. Among them there is the provision of educational services in higher education, whether in the private or public sphere. There are some quality assessment models in specialized literature which include Gapâs model, Servqual scale, Servperf scale and Hedperf model. The latter was precisely conceived to assess the quality of services provided by Higher Education Institutions (HEIs). In this context, the practice of university extension developed by HEIs is an interdisciplinary, educational, cultural, scientific and political process that promotes transformative interaction between universities and other sectors of the society. Among the extension actions of the Federal University of Cearà (UFC) there are the Casas de Cultura Estrangeira CCE (Foreign Culture Houses), perhaps the greatest foreign language teaching project among the Federal Institutions of Higher Education in Brazil. Thereby, this study aims to analyze the perception of the image of the foreign cultural Houses (CCE) of the UFC by comparing the degree of expectation and satisfaction of their basic language course students. For so, it was used an adaptation of the higher education quality assessment model called HEdPERF in the light of the five dimensions of quality (academic and non-academic aspects, reputation, program content and access). The research can be defined as a case study survey, with descriptive approach and structured questionnaires, adapted from the aforementioned model. For the results analyzes of were applied the classical statistical methods: exploratory data analysis and statistical inference, using the non-parametric hypothesis testing (Wilcoxon and Kruskal Wallis). The results show that in a general analysis, students of the Foreign Culture Houses have a satisfactory picture of the foreign language basic courses. And that the dimension which deals with academic aspects was the only one that got positive difference (greater satisfaction than the expectation) between the dimensions analyzed. The results of the comparative analysis between the CCEs pointed out that the German Culture House has, in most dimensions, higher degree of satisfaction to the level of expectation, which does not occur in the other houses.

This investigation is inserted in the research line Education, Knowledge and Professional Development, from the Postgraduate Program in Education, Master Degree in Education at the Federal University of Santa Maria, RS. Through this research we sought to understand the paths / the routes experienced / lived by four active professors in the Language Course, from their initial development, going through their teaching path in elementary schools, getting to their current journey as college professors. In addition, we attempted to investigate how elementary school teaching experience reflects in their professional acting as future teachers professors (educators / instructors), in the course of their professional path, interfering in their development. The methodology is qualitative for it aimed at learning the phenomenon in its essence, at the same time that the sociocultural narrative approach was used through semi-structured narrative interviews, to understand the participating teachers voices/speeches/narratives. It has as methodological theorethical basis authors such as Taylor and Bogdan (1987), Chizzotti (2008), Bolzan (2001, 2002), Cunha (1997, 2008), Bakhtin (1999, 2003) and Liev S. Vygotski (1988, 1995, 2000, 2008), which grounds the qualitative research, at the same time it represents the sociocultural narrative point of view, because it permits to comprehend the processes lived/experienced by the subject and which are capable of changing him/her when clarifying his/her conceptions and ideas regarding his/her practices. Thus, this procedure is justified, for the subject, when narrating, when giving voice to his/her own conceptions, [re] signifies them, therefore becoming a space which allows him/her to reflect about his/her pedagogical acting, constituting above all a formative place. Semi-structured interviews were done with the collaborator-subjects, being them college professors who teach at the Language Course. Moreover, the theoretical weaving of this research finds bases in the learning theorists sociocultural studies - Liev S. Vygotski (1988, 1995, 2000, 2008), Luria (1988) and Leontiev (1988, 2006), Bakhtin (1992, 1999), as well as authors who discuss teachers education, such as Anastasiou (2002, 2004), Cunha (1997, 2008), Bolzan (2001, 2002, 2006, 2007, 2008), Isaia and Bolzan (2007, 2008), Isaia (2005, 2006), García (1989, 1997), Nóvoa (1997), Huberman (1992), Schön (1997, 2000), Zeichner (1997), Pimenta (2002), Tardif (2003) and Kincheloe (1997). After mapping these findings, the following analysis categories emerged: to learn teaching, education processes and pedagogical activity. The analysis of the findings allows us to affirm that teaching is a continuous and permanent construction, based on a studying teaching activity and that, for this, the engendered movements influence in the union of the personal pathway elements towards the professional path. This is possible when the idea of teachers education programs are considered, and which go beyond the prescriptive and standardized nature, as if everyone learned thorough the same formative movements. The participants teaching work is grounded on research, demarcating that this is the process which allows them to reflect about their practice. This process brings forth the awareness of the necessity of keeping in a constant construction process, continuously learning to be teachers, in the course of the pedagogical activity development, something which permits to produce the shared reflexive processes. This nature of producing teaching is that makes it possible to understand it as a professional activity, demarcating the teaching professio nalism. Furthermore, it was possible to comprehend that the participants teaching conceptions refer to an understanding of education in its real dimension, since, in the classroom, they get inspiration from their own elementary school teaching experiences to teach beginners and future teachers. This way, it was possible to observe that these professionals maintain teaching supported on the research they do, in the view of today s professionals necessities, to act socially. At the same time, it was evidenced, through the repercussion of their conceptions on elementary teaching in higher education, that the participant teachers center their pedagogical activities aiming at developing the language abilities, just as it is pointed out in recent studies by the language professionals. / Esta investigação insere-se na linha de pesquisa Formação, Saberes e Desenvolvimento Profissional, do Programa de Pós-Graduação em Educação, Mestrado em Educação, da Universidade Federal de Santa Maria, RS. Através desta pesquisa, buscamos compreender as trajetórias/os percursos experienciados/vividos por quatro professoras atuantes no ensino superior de Letras, desde sua formação inicial, passando pela trajetória docente de escola básica, chegando à atual trajetória como docentes de ensino superior. Além disso, intentamos investigar como a experiência da docência na educação básica repercute na atuação profissional de formadoras de professores, no decorrer de sua trajetória profissional e como interfere no seu desenvolvimento. A metodologia é qualitativa, porque procuramos conhecer os significados presentes nas vozes/falas/narrativas das professoras-participantes, ao mesmo tempo em que utilizamos a abordagem narrativa sociocultural, através de entrevistas narrativas semiestruturadas para orientar a realização da coleta de dados. Nesse enfoque, esta pesquisa possui como base teórico-metodológica autores como Taylor e Bogdan (1987), Chizzotti (2008), Bolzan (2001, 2002), Cunha (1997, 2008), Bakhtin (1999, 2003) e Liev S. Vygotski (1988, 1995, 2000, 2008), que fundamentam a pesquisa qualitativa, ao mesmo tempo em que configura a ótica narrativa sociocultural, pois permite compreender os processos vividos/experienciados pelo sujeito que potencializam transformá-lo, ao explicitar suas concepções e ideias acerca de suas práticas. Assim, justificamos esse procedimento, pois este, ao narrar, ao dar voz as suas próprias concepções, [re]significa-as, tornado-se, desse modo, um espaço que lhe possibilita refletir sobre a sua atuação pedagógica, constituindo-se, sobretudo, em um lugar formativo. Realizamos entrevistas semiestruturadas com os sujeitos-colaboradores, sendo estas professoras que exercem a docência em Curso Superior de Letras. Ademais, a tessitura teórica desta pesquisa encontra bases nos estudos socioculturais dos teóricos da aprendizagem Liev S. Vygotski (1988, 1995, 2000, 2008), Luria (1988) e Leontiev (1988, 2006), Bakhtin (1992, 1999), bem como, de autores que discutem a formação de professores, como Anastasiou (2002, 2004), Cunha (1997, 2008), Bolzan (2001, 2002, 2006, 2007, 2008), Isaia e Bolzan (2007, 2008), Isaia (2005, 2006), García (1989, 1997), Nóvoa (1997), Huberman (1992), Schön (1997, 2000), Zeichner (1997), Pimenta (2002), Tardif (2003) e Kincheloe (1997). Após o mapeamento dos dados, emergiram as seguintes categorias de análise: aprender a docência, processos de formação e atividade pedagógica. A análise dos achados permite-nos afirmar que a docência é uma construção contínua e permanente, alicerçada na atividade docente de estudo e que, para tal, os movimentos engendrados incidem na união de elementos da trajetória pessoal em direção à profissional. Isso é possível quando se pensa em programas de formação de professores que extrapolem o seu caráter prescritivo e padronizado, como se todos aprendessem através dos mesmos movimentos formativos. A atividade docente das participantes está assentada na pesquisa, demarcando que é esse processo que permite às mesmas refletirem sobre suas práticas. Esse processo gera a tomada de consciência da necessidade de se manter em constante processo de construção, aprendendo continuamente a ser professoras, no decorrer do desenvolvimento da atividade pedagógica, o que permite engendrar os processos reflexivos compartilhados. Esse caráter de se produzir docente é que possibilita compreendê-lo como uma atividade profissional, demarcando o profissionalismo docente. Além disso, foi possível compreendermos que as concepções de docência das participantes referem-se a um entendimento do ensino em sua dimensão real , pois, em sala de aula, inspiram-se em suas próprias experiências quando foram professoras da educação básica para ensinar aos novatos e futuros professores. Dessa forma, foi possível observarmos que as mesmas mantêm um ensino respaldado na pesquisa que fazem, tendo em vista as necessidades dos profissionais de hoje, para atuarem socialmente. Ao mesmo tempo, evidenciamos, através da repercussão de suas concepções sobre a educação básica no ensino superior, que as professoras-participantes centram suas atividades pedagógicas no objetivo de desenvolver as habilidades da língua, tal qual se encontra assinalado nos estudos recentes de profissionais da linguagem.

O escopo desta pesquisa é mapear os pontos nos quais os licenciandos têm dificuldades em transmitir por escrito o que observaram em sala, nos diários de campo e relatórios de estágio, desde as práticas de ensino de Língua Portuguesa até as relações entre os agentes que compõem o cenário da sala de aula. Buscamos, desta forma, um estudo analítico e crítico dos diários e relatórios estudados, a fim de corroborar que o processo de escrita no estágio supervisionado pode resultar na produção de conhecimento, além do desenvolvimento profissional do (futuro) professor e profissional de letras; para isso, contamos com os estudos pertinentes à etnografia no contexto escolar (ANDRÉ, 2008) e à observação (LÜDKE e ANDRÉ, 1986). Enfatizamos a importância do registro do estágio supervisionado e, para isso, é preciso contarmos com o planejamento de como ocorrerá. Nesta empreitada, é de suma relevância o registro escrito, para que se organize o pensamento e, portanto, para que os acontecimentos não se percam, obtendo-se, assim, dados de maior consistência, o que possibilita um diário de campo e um relatório mais fidedignos. Como referencial teórico para as análises, mobilizamos conhecimentos acerca do Princípio da Cooperação (GRICE, 1975), da Teoria da relevância (SPERBER e WILSON, 2005) e dos Princípios da Construção Textual de Sentido (KOCH, 2015). Proporcionamos reflexões sobre a enunciação (BENVENISTE, 1988, 1989), a Análise do Discurso (PÊCHEUX, 2014 [1990]), (FOUCAULT, 2014 [1970; 1969]), (DUCROT, 1987), e a gestão do conhecimento (VALENTIN, 2008) (NONAKA e KONNO, 1998). / The scope of this study is to map the points in which the undergraduates face difficulties in transmitting in their writing what they observed in the classroom, in the journals and reports of supervised teaching training stages at the Languages Course to the relations between the participants that compose the classroom setting. In this way, an analytical and critical study of the journals and reports will be sought, in order to corroborate that the writing process in the supervised teaching training can result in the production of knowledge, besides the professional development of the (future) teacher and profesional languages; for that, we rely on the ethnographical studies pertaining to the school context (ANDRÉ, 2008) and the observation (ANDRÉ and LÜDKE, 1986). We emphasize the importance of supervised internship registration and, for this, it is necessary to count on the planning of how it will happen. In this work, the written record is held as essential to organize the thought processes and, therefore, to ascertain that the observed events are not lost, obtaining, thus, more consistent data and more trustworthy observation journals and reports. As theoretical references for the analysis, we mobilize knowledge about the Principle of Cooperation (GRICE, 1975), Relevance Theory (SPERBER and WILSON, 2005) and the Principles of Textual Construction of Meaning (Koch, 2015). Furthermore, we have brought reflections about enunciation (BENVENISTE, 1988, 1989), Discourse Analysis (PÊCHEUX, 2014 [1990]), (FOUCAULT, 2014 [1970, 1969]), (DUCROT, 1987), and generation of knowledge (VALENTIN, 2008), (NONAKA and KONNO, 1998).

O escopo desta pesquisa é mapear os pontos nos quais os licenciandos têm dificuldades em transmitir por escrito o que observaram em sala, nos diários de campo e relatórios de estágio, desde as práticas de ensino de Língua Portuguesa até as relações entre os agentes que compõem o cenário da sala de aula. Buscamos, desta forma, um estudo analítico e crítico dos diários e relatórios estudados, a fim de corroborar que o processo de escrita no estágio supervisionado pode resultar na produção de conhecimento, além do desenvolvimento profissional do (futuro) professor e profissional de letras; para isso, contamos com os estudos pertinentes à etnografia no contexto escolar (ANDRÉ, 2008) e à observação (LÜDKE e ANDRÉ, 1986). Enfatizamos a importância do registro do estágio supervisionado e, para isso, é preciso contarmos com o planejamento de como ocorrerá. Nesta empreitada, é de suma relevância o registro escrito, para que se organize o pensamento e, portanto, para que os acontecimentos não se percam, obtendo-se, assim, dados de maior consistência, o que possibilita um diário de campo e um relatório mais fidedignos. Como referencial teórico para as análises, mobilizamos conhecimentos acerca do Princípio da Cooperação (GRICE, 1975), da Teoria da relevância (SPERBER e WILSON, 2005) e dos Princípios da Construção Textual de Sentido (KOCH, 2015). Proporcionamos reflexões sobre a enunciação (BENVENISTE, 1988, 1989), a Análise do Discurso (PÊCHEUX, 2014 [1990]), (FOUCAULT, 2014 [1970; 1969]), (DUCROT, 1987), e a gestão do conhecimento (VALENTIN, 2008) (NONAKA e KONNO, 1998). / The scope of this study is to map the points in which the undergraduates face difficulties in transmitting in their writing what they observed in the classroom, in the journals and reports of supervised teaching training stages at the Languages Course to the relations between the participants that compose the classroom setting. In this way, an analytical and critical study of the journals and reports will be sought, in order to corroborate that the writing process in the supervised teaching training can result in the production of knowledge, besides the professional development of the (future) teacher and profesional languages; for that, we rely on the ethnographical studies pertaining to the school context (ANDRÉ, 2008) and the observation (ANDRÉ and LÜDKE, 1986). We emphasize the importance of supervised internship registration and, for this, it is necessary to count on the planning of how it will happen. In this work, the written record is held as essential to organize the thought processes and, therefore, to ascertain that the observed events are not lost, obtaining, thus, more consistent data and more trustworthy observation journals and reports. As theoretical references for the analysis, we mobilize knowledge about the Principle of Cooperation (GRICE, 1975), Relevance Theory (SPERBER and WILSON, 2005) and the Principles of Textual Construction of Meaning (Koch, 2015). Furthermore, we have brought reflections about enunciation (BENVENISTE, 1988, 1989), Discourse Analysis (PÊCHEUX, 2014 [1990]), (FOUCAULT, 2014 [1970, 1969]), (DUCROT, 1987), and generation of knowledge (VALENTIN, 2008), (NONAKA and KONNO, 1998).

5 ABSTRACT The present paper deals with the development of reading skills of adult learners of Chinese as a foreign language (CFL) in Czech language schools and its support provided by three different Chinese language course books. Even though there are various Chinese language course books available on the market, the attention these pay to reading comprehension and its development, is still rather limited. The present master thesis proposes classroom techniques which might be used to address this problem during CFL lessons. The first chapter presents findings and recommendations based on research into the development of foreign language reading skills in general, which are, in the second chapter, subsequently followed by a summary of research findings focusing specifically on teaching reading in CFL. The demands on course books raised by researchers in both fields are then applied to reading texts and accompanying exercises included in three pre-intermediate level CFL course books, New Practical Chinese Reader (Liu et al., 2002), Boya Chinese (Lǐ et al., 2005) and Discover China (Qi et al., 2010). The outcome of the the thesis consists of 21 designed lesson plans which propose solutions to some of the issues raised in the theoretical part of the thesis. The lesson plans indicate how course book texts...

The thesis is devoted to the problem of providing language support to children with a different mother tongue in preschool age. The theoretical part discusses the child with a different mother tongue, the framework conditions for providing language support to children with a different mother tongue at preschool age in the Czech Republic, methodical and educational materials suitable language support for children with a different mother tongue in preschool age and the method Kikus. Empirical part is prepared on the basis of action research conducted under the support of a language course by Kikus methods for children with a different mother tongue in preschool age. The artist in the empirical part of the main objective, secondary objectives and the main research question of action research, as well as the methodology of this research. Characterizes children's group, which conducted action research and its transformation. Presents selected case reports of children with a different mother tongue preschoolers attending a language course. The conclusion considers the specifics of the application method Kikus in support of the Czech language as a second language in children with a different mother tongue in preschool age and summarizes the course of action research. The finding is that Kikus method can...

The thesis is focused on ESP, English for Specific Purposes, namely English for tourism. Another specific feature is that it focuses on one particular student and the preparation of an individual course for him. In this thesis the student's needs are analyzed, the course syllabus is developed and teaching materials are prepared. After the study of the theoretical literature, the needs of the particular student are analyzed in terms of language needs, language skills and intercultural competence. The analysis is carried out through a guided interview and synthesized in a case study. A one-semester course syllabus design is the result of the analysis. In accordance with the syllabus, the lesson plans containing specific topic, aim, language skills, language sub-skills and teaching materials are created.