Submitted by Marina Rodrigues (marinaufba@gmail.com) on 2018-05-28T18:53:11Z No. of bitstreams: 1 DISSERTAÇÃO MARINA BRITO RODRIGUES.pdf: 1314297 bytes, checksum: 1a0a1f82d4ba3bc010a6c2e772017449 (MD5) / Approved for entry into archive by Urania Araujo (urania@ufba.br) on 2018-06-29T20:01:22Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO MARINA BRITO RODRIGUES.pdf: 1314297 bytes, checksum: 1a0a1f82d4ba3bc010a6c2e772017449 (MD5) / Made available in DSpace on 2018-06-29T20:01:22Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO MARINA BRITO RODRIGUES.pdf: 1314297 bytes, checksum: 1a0a1f82d4ba3bc010a6c2e772017449 (MD5) / CAPES / O trabalho de pesquisa resultado desta dissertação objetiva apontar as competências em informação necessárias para que os gestores em arquivos, bibliotecas e museus de caráter público, da cidade de Salvador, possam atuar de modo a colaborar com a formação e o desenvolvimento da pessoa humana, a partir do acesso à informação. Trata-se de uma pesquisa aplicada, de caráter qualitativo e que se desenvolveu por meio de visitas ao Arquivo Público do Estado da Bahia, à Biblioteca Central do Estado da Bahia e ao Museu de Arte Moderna da Bahia. A pesquisa apresenta o método de análise do conteúdo de entrevistas, a partir de indicadores de avaliação desenvolvidos de acordo com os padrões preconizados pela International Federation of Library Associations and Institutions, das entrevistas e da literatura da área, que foi ancorada em trabalhos de autores contemporâneos. O estudo aponta que os gestores dos espaços pesquisados compreendem o que são competências em informação e as utilizam conforme as suas necessidades, dada à realidade que cada instituição vivencia. Considera-se que o objetivo geral deste estudo foi alcançado, pois através dos resultados da pesquisa, foi possível compreender as competências em informação necessárias para os profissionais que atuam em arquivos, bibliotecas e museus possam colaborar com a difusão do conhecimento na atualidade. Como resultado, foram apresentadas as principais competências em informação desenvolvidas pelos gestores que atuam nestes espaços e que são comuns aos profissionais de arquivos, bibliotecas e museus.Abstract- The research work that resulted from this dissertation aims at pointing out the skills in information necessary for managers in public archives, libraries and museums in the city of Salvador to act in a way that contributes to the formation and development of the human person, acess to information. It is an applied reserarch of a qualitative nature that was developed through visits to the Arquivo Publico do Estado da Bahia, Biblioteca Central do Estado da Bahia e Museu de Arte Moderna da Bahia. The research presents the method of analysis of the content of interviews, based on the evaluation indicators developed according to the standards recommended by the International Federation of Library Associations and Institutions, interviews and the litarature of the area, which was anchored in works by contemporary authors. The study points out that the managers of the spaces surveyed understand what information literacy are and use them according to their needs, given the reality that each institution experiences. It is considered that the general objective of this study was reached, because through the results of the research, it was possible to undestand the information skills necessary for professionals working in archives, libraries and museums to collaborate with the diffusion of knowledge at the present time. As a result, the main information competences developed by the managers who work in these spaces and who are common to professionals in archives, libraries and museums were presented.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

This thesis deals with usage of data mining on data of a library. It specializes in data of users and their behavior registered by library management system Clavius. For this purpose the data of University Library of Silesian University in Opava were used. Firstly the data mining therm is explained and it's use in libraries is thoroughly described. Secondly the ways of usage of the Clavius data are discussed then the text follows data mining usage for management of the library in particular. Finally the results of data mining concerning user's behavior is described in the rear of this thesis. Powered by TCPDF (www.tcpdf.org)

This study aims to investigate the impact of the COVID-19 pandemic on the management and user services of the public libraries staff in Denton County, Texas, by understanding the challenges faced by library staff during the pandemic, adaptation strategies used, and lessons learned for future crises. The study employed quantitative methodology, utilizing a survey distributed online via email to 152 library staff. Participants were selected through a random sampling method, and 107 respondents met the criteria for the study. The findings of the study are as follows: The management issues faced by the library staff involved remote work arrangements, online services provided, the need to increase the number of digital resources available, and staff training. The most common issues staff faced were providing remote library services to the user, balancing work and personal life, and attending virtual meetings using various digital platforms. The public library staff dealt with the COVID-19 changes by increasing their hours on remote work, using digital platforms, and making remote work arrangements. Despite the challenges, most participants gained valuable and positive experiences during the pandemic. It can be said that overall, COVID-19 did have an impact on the staff. The results of this study provide valuable insights for library employees, managers, policymakers, and researchers and offer guidance for future pandemic preparedness.

(English) The thesis examines the influence of information and communication technologies on the automation of library management processes and services as well as their applications, with a key consideration of the environment of the District Scientific Library of the city of Liberec. The introductory chapters briefly describe the development of basic international standards for data processing and communication networks in the world. The following chapters deal with the implementation of automated library management systems and networks in the Czech Republic in the early '90s, including accompanying projects that formed an inseparable part of the development. The development of automated library management processes and services in the District Research Library of the city of Liberec from the 90s till the end of 2010 becomes the core subject hereby examined. This is closely related to the parameters of the selection and application of the library management system, including the specific features thereof, as well as its internal utilization by librarians and its utilization by external users. The external use of the library management system has been evaluated through a survey of the use of online information sources and services sought by and provided to registered users. Taking into account the...

任何開放性的公共服務組織，都必須承擔由環境或其他因素帶來的風險。隨著社會環境日趨複雜，不確定因素提昇，增加了危機發生的機會，對組織或個人的緊急應變及管理能力造成嚴峻考驗。公共圖書館作為開放性的全民社區資訊中心，除了肩負起文化傳承、推廣教育的任務外，確保所有讀者能在安全、舒適的環境下安心地使用各項圖書資源與服務，亦是所有圖書館的責任。如何在緊急或突發的危機狀況下及時作出適當的控制及處理，並迅速進行善後及復原措施，皆顯示出危機管理的重要性。 本研究旨在瞭解國內公共圖書館發生人為誘發型危機的經驗及危機管理相關發展概況，以期結合實務需求與文獻理論，提出適用於公共圖書館危機管理的參考模式，作為未來相關單位修訂或規劃危機管理工作，以及圖書資訊相關專業學會與系所規劃相關教育訓練及課程之參考指引。 本研究首先透過問卷調查法，探討目前國內公共圖書館的危機管理實施概況、曾發生的人為誘發型危機及管理階層的危機管理經驗與態度。接著針對管理階層進行深度訪談，以進一步瞭解國內公共圖書館危機管理相關工作的執行概況，並探討相關人員對危機管理的看法及建議。最後結合文獻與上述研究發現進行分析與歸納，提出適用於公共圖書館的危機管理模式。 根據本研究發現，提出的結論如下：一、讀者與館員素質的良莠不齊，雙方在危機意識上的不足，加上公共圖書館本身的服務性質、軟硬體設施、管理政策上的限制，都是構成國內公共圖書館人為誘發型危機之相關因素；二、國內公共圖書館管理階層的危機意識及處理態度仍有待加強及改變；三、國內公共圖書館己規劃並實施危機管理的公共圖書館仍屬少數，相關教育訓練、違規處理措施之規劃與執行上，未能發揮應有功能；四、國內公共圖書館較著重危機處理，在危機偵測及預防工作上略顯不足。故在安全及違規管理政策不清的情況下，未能發揮危機管理應有的效能；五、國內公共圖書館在進行危機管理工作時所面臨的困難與障礙，主要為：（1）缺乏足夠經費與人力（2）缺乏足夠的危機管理教育訓練及危機處理經驗（3）公共圖書館人員流動率高，危機處理經驗傳承與培訓不易（4）民眾公權利的意識上昇，申訴浮濫構成的壓力 （5）公共圖書館屬社教單位，基於教育觀點與服務立場的不同，往往容易造成執法上的衝突。 最後，根據前述之研究結果提出下列建議：一、政府相關單位及圖書館主管機關應為公共圖書館提供適當支援、輔導與補助，儘速將安全管理納入圖書館法及營運標準，並協助建置相關合作交流機制；二、公共圖書館應就現行的危機管理政策進行適當檢討及調整，並定期切實執行危機管理教育訓練，提高人員的危機意識；三、國內圖書資訊學系所及專業學會，應儘速規劃危機管理相關課程，以強化圖書資訊人員的危機意識及素養。 / Public libraries are the public access institutions, which always face lots of different risks that arose from the social environment. As the uncertain factors have been rising, which made the society became more complicated, and increased the probability of crises, it also caused the ordeals and challenges for organizations and individuals. Public libraries are the community information centers for the whole people, undertaking the mission of preserving culture and promoting education, which also have the responsibilities to ensure and provide a safe environment for the readers. Therefore, how to deal with the crisis and emergency situations, revealed the importance of the crisis management for each library. The purpose of this thesis was to investigate the general situation of the human-induced crisis which occurred on the public libraries in Taiwan, and also expected to combine the theory and practical needs. The result of this study would provide a reference model of crisis management for the public libraries. In addition, it could also give suggestions for on-the-job training and curriculum development to the Library Association and the schools of Library and Information Science. This thesis applied a questionnaire investigation associated with the in-depth interview approach. The interviewers included library directors and decision supervisors of the public libraries. This study further expected to gather the attitude, experience, crisis management plan, related strategies, and the comments from the administers in the public libraries. The findings of this thesis are as follows: (1) both the characteristics of the readers and librarians were different, and both of their consciousnesses of crisis were not enough. Furthermore, the nature of the public libraries service, the inappropriate facilities, and management strategies also became the related factors of the human-induced crisis of the public libraries. (2) The administrators of public libraries in Taiwan need to be conscious about crisis. (3) Only a minority of the public libraries in Taiwan had drawn up the crisis management plan, and the implementation of the training courses and costumer charters also couldn’t fully accomplish the purposes desired. (4) The public libraries in Taiwan paid much attention on the crisis handling, but usually neglected both the detection and prevention works of the crisis, which also lowered the whole efficiency of the crisis management plan. (5) The main difficulties and obstacles confronted with the public libraries were: (i) Lack of sufficient funds and human resources. (ii) Lack of sufficient crisis management training courses and related experience. (iii) For a long time, the position of the librarian of public libraries in Taiwan was instable. The staffs turn over also made the crisis management training courses not easy to conduct, either of the impartation of related experiences. (iv) As the sense of the public rights had increased recently, the abusive complain also brought serious stress and anxiety to public libraries. (v) Public libraries were a part of social education institutions, based on their service and education standpoint, which always brought conflicts when they enforced the rules and laws. The suggestions included: (1) The government and the chief administers of the public libraries should provide supports and funds to all public libraries, and must take the security issue into account of the library laws and operational standard as soon as possible. Thus, related units must help the public libraries to share experience and form cooperative partnership. (2) The public libraries should review their current crisis management strategies, and make an appropriate revision and augment. Moreover, the public libraries also need to put the trainings into effect, and must enhance the consciousness of crisis for each staff. (3) Both of the association of library and schools of library and information science should try to put the crisis management issues into the library management curriculum to fulfill the practical need of the public libraries, and reinforcing the crisis management knowledge and capacity for the librarians.

Made available in DSpace on 2014-12-17T13:53:34Z (GMT). No. of bitstreams: 1 MariaITM_DISSERT.pdf: 1350553 bytes, checksum: 48697460834d64c94a81cc553077f873 (MD5) Previous issue date: 2012-08-29 / This work aims to analyze risks related to information technology (IT) in procedures related to data migration. This is done considering ALEPH, Integrated Libray System (ILS) that migrated data to the Library Module present in the software called Sistema Integrado de Gest?o de Atividades Acad?micas (SIGAA) at the Zila Mamede Central Library at the Federal University of Rio Grande do Norte (UFRN) in Natal/Brazil. The methodological procedure used was of a qualitative exploratory research with the realization of case study at the referred library in order to better understand this phenomenon. Data collection was able once there was use of a semi-structured interview that was applied with (11) subjects that are employed at the library as well as in the Technology Superintendence at UFRN. In order to examine data Content analysis as well as thematic review process was performed. After data migration the results of the interview were then linked to both analysis units and their system register with category correspondence. The main risks detected were: data destruction; data loss; data bank communication failure; user response delay; data inconsistency and duplicity. These elements point out implication and generate disorders that affect external and internal system users and lead to stress, work duplicity and hassles. Thus, some measures were taken related to risk management such as adequate planning, central management support, and pilot test simulations. For the advantages it has reduced of: risk, occurrence of problems and possible unforeseen costs, and allows achieving organizational objectives, among other. It is inferred therefore that the risks present in data bank conversion in libraries exist and some are predictable, however, it is seen that librarians do not know or ignore and are not very worried in the identification risks in data bank conversion, their acknowledge would minimize or even extinguish them. Another important aspect to consider is the existence of few empirical research that deal specifically with this subject and thus presenting the new of new approaches in order to promote better understanding of the matter in the corporate environment of the information units / Este estudo se prop?e a analisar os riscos de tecnologia da informa??o (TI) decorrentes do processo de migra??o de dados do ALEPH para o m?dulo biblioteca do Sistema Integrado de Gest?o de Atividades Acad?micas (SIGAA) na Biblioteca Central Zila Mamede (BCZM), da Universidade Federal do Rio Grande do Norte (UFRN). Assim, os procedimentos metodol?gicos tra?ados constaram de uma pesquisa explorat?ria e qualitativa, com a realiza??o de um estudo de caso na BCZM para detalhar e compreender o fen?meno. O instrumento de coleta de dados utilizado foi a entrevista semiestruturada, aplicada a (11) onze sujeitos, lotados na Biblioteca e na Superintend?ncia de Inform?tica da UFRN. Para exame dos dados utilizou-se a an?lise de conte?do, mediante a t?cnica de an?lise tem?tica. Ap?s a transcri??o, os relatos foram relacionados ?s unidades de registro e ?s unidades de contexto correspondentes ?s categorias. Os principais riscos que emergiram na transfer?ncia dos sistemas foram: a destrui??o de dados; a perda de dados; a falha de comunica??o com banco de dados da Institui??o; paralisa??o parcial do sistema; a demora no tempo de resposta para o usu?rio; a inconsist?ncia de dados e a duplicidade de dados. Como implica??es constataram-se transtornos que afetam tanto os usu?rios externos quantos os usu?rios internos do sistema, ocasionando estresses, retrabalho e aborrecimentos. As medidas para a gest?o de riscos que surgiram com maior frequ?ncia foram: um bom planejamento, apoio da administra??o central e mais simula??es de testes pilotos. Para as vantagens dessa gest?o, tem-se a diminui??o de: riscos, ocorr?ncia de problemas e custos eventuais n?o previstos, al?m de possibilitar alcan?ar os objetivos organizacionais, entre outras. Infere-se, portanto, que os riscos na convers?o de base de dados em bibliotecas existem e alguns s?o previs?veis; no entanto, verificou-se que os bibliotec?rios desconhecem ou ignoram e n?o se preocupam em identific?-los, em uma convers?o de base de dados visando a minimiz?-los ou san?-los. Outro importante aspecto a considerar ? a exist?ncia de poucas pesquisas emp?ricas, voltadas especificamente para esse tema, havendo a necessidade de novas abordagens para elucid?-lo no ambiente corporativo das unidades de informa??o

The dissertation is devoted to the analysis of the environment and the future prospects of special libraries. Knowledge has been achieved by direct observation, conceptual modeling and content analysis of scientific documents. Universum of special library can be expressed as an entity- relational model. Document services, which are based on the theoretical framework of information management, are proving to be the most important service in special libraries. Management of special libraries is based on knowledge of the information needs of the user community and the methodology of library processes. Library services are interconnected and the system can be expressed in the form of mind maps. Processes and services of special libraries can provide data for information-science research.