As marcas estão presentes no cotidiano dos consumidores e das organizações. Para os indivíduos, as marcas são carregadas de simbolismos, representações e complexos signos de posicionamento social enquanto, para as empresas, as marcas se tornam um ativo extremamente valioso, capaz de diferenciar as suas ofertas em um mercado comoditizado e influenciar o comportamento do consumidor. Neste cenário, o cuidado com a marca na percepção dos consumidores surge quase como condição para uma eficaz gestão estratégica de marketing nas empresas e, também, terreno fértil para pesquisas acadêmicas. Entre os cuidados que a empresa deve ter com as marcas sobre as percepções do consumidor, as estratégias promocionais baseadas na redução de preços merecem atenção. O presente estudo verifica o impacto que a promoção de preços (descontos e ofertas) exerce sobre o Consumer-based Brand Equity (CBBE). Por meio de uma pesquisa experimental do tipo between-subject, uma amostra de 300 estudantes universitários divididos igualmente em seis unidades de teste, foi estimulada através de anúncios impressos, a avaliar o CBBE de duas marcas de tênis (Diadora e Nike) que apresentavam três diferentes níveis de desconto (nenhum, baixo e alto) sobre um preço de referência - em um design fatorial 2x3 - a fim de avaliar se a presença e a intensidade das promoções de preços, presentes no anúncio, influenciariam as percepções dos respondentes sobre as marcas. A pesquisa também avaliou simultaneamente o comportamento de duas metodologias de mensuração distintas: (1) a metodologia de Yoo e Donthu (2001) que mensura elementos cognitivos e comportamentais e (2) a metodologia de Vázquez, Río e Iglésias (2002) que mensura o Consumer-based Brand Equity com base em duas dimensões de utilidade da marca: valor funcional e valor simbólico. Entre os principais achados desta pesquisa, pode-se destacar que - ao contrário do suporte teórico - neste experimento, a promoção de preços quando aplicada em anúncios impressos, não gerou impacto estatiscamente significativo sobre a média geral do Consumer-based Brand Equity e tão pouco sobre suas dimensões separadamente. A principal contribuição gerencial desta pesquisa consiste na indicação de evidências de que as promoções de preços, enquanto estratégias de curto prazo, podem continuar sendo uma das mais utilizadas estratégias de promoção de vendas sem prejuízo ao valor da marca na percepção do consumidor. Sob o ponto de vista acadêmico, este trabalho contribui principalmente na validação da escala de Yoo e Donthu (2001) no contexto brasileiro e em pesquisas experimentais. Da mesma forma, esta pesquisa ajuda a validar a ainda pouco utilizada escala de Vázquez, Río e Iglésias (2002) indicando que esta escala de mensuração precisa de outros estudos mais robustos até adquirir a solidez necessária à sua ampla utilização. Também como uma das implicações acadêmicas desta pesquisa, destacam-se os indicativos que, em um contexto de pesquisa experimental, os achados de alguns autores como Yoo, Donthu e Lee (2000), Villarejo-Ramos e Sanchez-Franco (2005) e Buil, Chernatony e Martínez (2008, 2011) que identificaram a influência das promoções de preços sobre certas dimensões do Consumer-based Brand Equity merecem ser revistos. / Brands are present in consumers life and organizations. For individuals, brands are loaded with symbolism, representations and complex social positioning signs. As for businesses, brands become an extremely valuable asset, able to differentiate their offerings in a commoditized market and influence consumer behavior. In this scenario, the care with the brand in consumers' perception emerges almost as a condition for effective strategic marketing management in firms and also fertile ground for academic research. Among the care the company should have with brands on consumer perceptions, promotional strategies based on reducing prices deserve attention. This study evaluates the impact of price promotions (discounts and offers) exerts on the Consumer-based Brand Equity (CBBE). Through an experimental study of the between-subject type, a sample of 300 college students divided equally into six test units was stimulated through print ads, to evaluate the CBBE of two sneaker brands (Nike and Diadora) which had three different discount levels (none, low and high) on a reference price - in a 2x3 factorial design - in order to assess if the presence and intensity of price promotions, present on the announcement, influence the perceptions of respondents about brands. The survey also assessed simultaneously the behavior of two different measurement methodologies: (1) the methodology of Yoo and Donthu (2001), which measures cognitive and behavioral elements and (2) the methodology of Vázquez, Rio and Iglesias (2002) which measures the Consumer-based Brand Equity based on two dimensions of use of the mark: functional value and symbolic value. Among the key findings of this research, it can be noted that - unlike the theoretical support - in this experiment, the promotion price when applied in print ads did not generate statistically significant impact on the overall average of the Consumer-based Brand Equity and neither on its dimensions separately. The main managerial contribution of this research is the indication of evidence that price promotions, when used as shortterm strategies, may still be one of the most used strategies to promote sales without prejudice to the value of the brand in consumer's perception. From the academic point of view, this work contributes mainly in the scale validation of Yoo and Donthu (2001) in the Brazilian context and experimental research. Likewise, this research helps validate the still underused scale of Vázquez, Rio and Iglesias (2002) indicating that this scale of measurement needs other more robust studies to acquire the necessary strength to its extensive use. Also as one of the academic implications of this research highlight the indicative that in the context of experimental research, the findings of authors like Yoo, Donthu and Lee (2000), Villarejo-Ramos and Sanchez- Franco (2005) and Buil, Chernatony and Martínez (2008, 2011) who identified the influence of price promotions on certain dimensions of Consumer-based Brand Equity deserve to be reviewed.

Submitted by Jaqueline Duarte (1157279@mackenzie.br) on 2018-09-14T21:04:23Z No. of bitstreams: 2 Rafael Campoy.pdf: 4206356 bytes, checksum: e12a1eb7f1cb989cd5496888d1113e3a (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Paola Damato (repositorio@mackenzie.br) on 2018-09-19T18:27:02Z (GMT) No. of bitstreams: 2 Rafael Campoy.pdf: 4206356 bytes, checksum: e12a1eb7f1cb989cd5496888d1113e3a (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-09-19T18:27:02Z (GMT). No. of bitstreams: 2 Rafael Campoy.pdf: 4206356 bytes, checksum: e12a1eb7f1cb989cd5496888d1113e3a (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2018-08-07 / The paper discusses the relations between design and culture, understanding the field of place marks as fertile ground for this discussion, given the evolution and new contours of design and the brand in the contemporaneity. The case study of the Rio 2016 Olympic brand aims to provide the necessary support for this dialogue. In addition to bibliographical and documentary research, interviews were conducted with key executives of the agency Tátil Design de Ideias, winner of the public competition and responsible for creating the brand. A look at creativity contributes, along with the perspective of the design methodology employed by the agency, to understand the steps, processes and decisions that guided the creation of the brand. Given the novelty of the theme in Brazil (creation of an Olympic brand), the analysis of the marks of the Munich Olympics 1972 and Barcelona 1992 is complemented. The results obtained reinforce the interdisciplinary perspective of design, in its relations with culture and creativity, point out singularities and ruptures with other Olympic brands, both in the creative process and in the visual result obtained. In addition, it qualifies the Rio 2016 brand as a legacy for Brazilian design. / O trabalho disserta a respeito das relações entre design e cultura, compreendendo o campo das marcas de lugar como terreno fértil para essa discussão, dada a evolução e novos contornos do design e da marca na contemporaneidade. O estudo de caso da marca olímpica Rio 2016 visa fornecer subsídios necessários a esse diálogo. Além de pesquisa bibliográfica e documental, foram realizadas entrevistas com os principais executivos da agência Tátil Design de Ideias, vencedora da concorrência pública e responsável pela criação da marca. Um olhar para a criatividade contribui, juntamente com a perspectiva da metodologia de design empregada pela agência, a compreender etapas, processos e decisões que nortearam a criação da marca. Dado o ineditismo do tema no Brasil (criação de uma marca olímpica), complementam a análise as marcas das Olimpíadas de Munique 1972 e Barcelona 1992. Os resultados obtidos reforçam a perspectiva interdisciplinar do design, em suas relações com a cultura e a criatividade, apontam singularidades e rupturas com outras marcas olímpicas, tanto no processo criativo, quanto no resultado visual obtido. Além disso, qualifica a marca Rio 2016 como um legado para o design brasileiro.

A marca é um importante ativo intangível para as empresas, que pode contribuir para aumentar o valor e o sucesso no mercado. O bom gerenciamento da marca exige um sistema para entender e medir como o valor da marca é criado. Tratado, na maioria das vezes, como brand equity, existem diversas perspectivas nas quais ele é abordado. Alguns modelos abordam perspectivas exclusivamente financeiras. Outros, exclusivamente relacionadas ao consumidor. Outros ainda, convergem ambas perspectivas. O presente estudo defende a convergência perspectivas e buscou modelos integrados para analisar junto ao campo escolhido: o mercado do futebol. Que foi selecionado devido à representatividade no Brasil, às discussões para profissionalização e o envolvimento de um consumidor particular, o torcedor, movido pela paixão pelo clube. Como objetivo principal, busca-se entender a integração dos modelos de brand equity, sob a perspectiva financeira e do consumidor, no mercado do futebol. Foi desenvolvido um estudo exploratório, com entrevistas em profundidade, análise documental e registros em arquivos. As entrevistas realizaram-se com importantes stakeholders do mercado do futebol. Os dados obtidos foram triangulados, buscando encontrar padrões para a análise dos resultados, que será feita por meio da análise de conteúdo. Foi possível: analisar os modelos teóricos de brand equity e verificar aplicação das variáveis no mercado do futebol; analisar modelos práticos utilizados no mercado do futebol; verificar a integração financeira e do consumidor do brand equity no mercado do futebol; e avaliar a importância e as implicações gerencias e de marketing do brand equity no mercado do futebol. A contribuição teórica para o marketing está, principalmente, na ampliação do escopo dos modelos teóricos de brand equity integrado, tratando um consumidor particular, movido pela paixão. Além da proposição de um guideline, para o brand equity dos clubes de futebol brasileiros. / Brand is an important intangible asset for companies, which can help to increase the market value success. Brand management requires a system to understand and measure how to create brand equity. There are a number of perspectives in which brand equity is broached. Some of them address financial perspectives. Others, the consumer approach. Still others converge both perspectives. This article advocates for convergence and sought for integrated models to analyze within soccer market. Soccer was selected because its representativeness in Brazil, its professionalization discussions and supporters involvement, a particular consumer driven by his passion for the team. The main objective is to understand brand equity models integration, under financial and consumer perspectives, in soccer market. A exploratory study was developed, based on interviews, documentation and archival records. Interviews were held with key soccer market stakeholders. Data were triangulated to search for patterns to results analyzes. Results were obtained by content analysis. It was possible to analyze theoretical brand equity models and to verify its variables application in the soccer market. I addition, practical soccer market brand equity models were analyzed. Soccer market brand equity models were examined in terms of financial and consumer perspectives integration. Soccer market brand equity importance, managerial and marketing implications were evaluated. In terms of marketing contribution, it was possible to expand theoretical integrated brand equity models scope, based on a particular consumer. In addition, it was possible to propose a guideline for Brazilian soccer clubs brand equity.

[pt] As empresas definem suas estratégias de marca visando maximizar lucros, aumentar competitividade e, conseqüentemente, seu valor de mercado, que é composto por ativos tangíveis e intangíveis. É fato que, o poder competitivo de uma empresa reside cada vez menos nos ativos tangíveis - como estoques, edifícios, equipamentos e máquinas - se concentrando mais em esforços para geração de valor através de ativos intangíveis. Estudos contemporâneos apontam evidências de que os ativos intangíveis têm sido responsáveis pela geração de valor adicional para empresas, sendo a marca o ativo que tem o maior destaque . Apesar de inúmeras pesquisas em branding, é observável que, empresas interpretam de forma distinta quando a questão está na melhor estratégia da marca, daí emergindo diferentes formas de administração de portfólios de marcas, com denominações diversas, até entre empresas que atuam no mesmo mercado. Diante deste contexto, a presente pesquisa objetivou analisar o impacto da adoção de determinada estratégia de marca no valor intangível das empresas, através do modelo de regressão linear múltipla, proposto por Rao, Agarwal e Dahlholf, que utiliza o quociente de Tobin (q de Tobin) como variável dependente para medir os ativos intangíveis e um conjunto de variáveis independentes que interferem no seu valor. O estudo baseou-se em uma amostra de 83 empresas do mercado brasileiro que têm suas ações negociadas na Bolsa de Valores de São Paulo (BOVESPA), durante os anos de 2003, 2004 e 2005 e considerou a taxonomia de estratégias de marca adotada pelos citados autores, que inclui três categorias: Corporativa, Casa das Marcas e Mista. Os resultados obtidos indicam que o modelo se mostrou robusto, sinalizando que as estratégias de marca, assim como as variáveis de controle, têm impacto no valor intangível das empresas. Entretanto, os coeficientes apresentados para cada uma das variáveis independentes, bem como para as estratégias de marca diferem daqueles obtidos no estudo conduzido nos EUA. A estratégia Casa das Marcas apresentou um relacionamento positivo rejeitando a hipótese de que esta estratégia estaria relacionada a um coeficiente negativo. Em oposição a isto, o valor do coeficiente da estratégia Corporativa se mostrou positivo em linha com a hipótese sugerida, mas em amplitude inferior a da Casa das Marcas. Este fato não foi observado na pesquisa americana evidenciando a diferença de avaliação entre os dois mercados. O estudo indica, entre outros aspectos, que os investidores e consumidores avaliam de forma distinta tanto as estratégias de marca como as variáveis de controle utilizadas. / [en] Companies define their branding strategy in order to maximize profits, increase competitiveness and, as a result, their market value, which is, in its turn, composed by the company´s both tangible and intangible assets. The corporation s competitive edge is less and less based on its tangible assets - such as inventory, facilities, equipments and machinery - focusing on efforts to create value through intangible assets. Recent studies display evidence that intangible assets have been responsible for creating additional value for a company, the brand being the most relevant asset. In spite of numerous researches in branding, corporations have their own interpretation of the best branding strategy, hence the various ways to manage brand portfolios, with various denominations, even among companies operating in the same market. Regarding those aspects, this research aimed to analyze the impact caused by the deployment of a certain branding strategy in a company s intangible value, through a multiple linear regression model, developed by Rao, Agarwal and Dahlholf, which uses Tobin´s quotient (Tobin´s q) as a dependent variable to measure the intangible assets and an array of independent variables that interfere in their value. The present study was based on a sample of 83 companies operating in the Brazilian market and negotiated in São Paulo´s stock exchange (BOVESPA), between 2003 and 2005, and considered the branding strategy taxonomy used by the authors mentioned, which include three categories: Corporate, House of brands and Mixed. The results point that the model is robust, showing that branding strategies, and the control variables, cause impact in a company´s intangible value. However, the coefficients shown for each of the independent variables, and also for the branding strategies, differ from those found in the research developed in the USA. The House of Brands strategy turned out with a positive connection, rejecting the initial hypothesis that such strategy would be connected to a negative coefficient. On the other hand, the value associated with the Corporate strategy´s coefficient turned out positive, resonating with the suggested hypothesis, though in an inferior amplitude than House of Brands´. That particular point was not part of the North-American research, showing how the evaluations of the two markets differ from one another. The study indicates, among other aspects, that investors and consumers weight differently both branding strategies and the control variables used.

The diploma thesis deals with nation branding in the context of economic diplomacy and puts a special emphasis on Spain. The main purpose is to provide an answer to the following question: "Is the Spanish reputation-building project Marca Espaňa launched in 2013 beneficial for country's performance in economic diplomacy area and is it possible to observe any results despite a relatively short time period?" Chapter one concentrates on theoretical issues and apart from defining relevant basic terms it provides a theoretical relationship between the concepts of economic diplomacy and nation branding. Chapter two examines the Spanish system of economic diplomacy and nation branding and underlines their interconnection on the practical level. Chapter three analyses the contribution of the Marca Espaňa project to Spain's economic diplomacy and examines Spain's performance in nation branding, overall economic competitiveness and exports through a detailed analysis of various international ranking and official statistical data.

El logotipo define la apariencia y personalidad de una marca determinada. El presente estudio busca conocer el efecto que tiene el logotipo de las pollerías limeñas en la percepción de los consumidores, enfocado en los Niveles Socioeconómicos C y D, específicamente en el distrito de Chorrillos. Se tomaron las categorías logotipo y posicionamiento como elementos temáticos a ser evaluados a partir de la problemática que pretende abordar la investigación. En el desarrollo del trabajo se analizarán los dos conceptos antes mencionados para poder definirlos de manera concreta, basándonos autores especializados en la relación del visual identity y el posicionamiento de mercados regionales. A partir de ello, se busca analizar cuál es la asociación que establece el consumidor entre el logotipo utilizado por las pollerías y el posicionamiento de las mismas. El objetivo planteado es analizar cómo influye el diseño del logotipo de las pollerías ubicadas en el distrito de Chorrillos en el posicionamiento que tienen los consumidores hombres, de 30 a 38 años, pertenecientes al distrito de Chorrillos, por la alta densidad poblacional de NSE C y D. Por último, en enfoque de la metodología utilizada será de tipo cualitativa y el diseño de investigación será en base a teoría fundamentada y estudio de casos, finalmente, las técnicas de recojo de información definidas para el trabajo de campo son entrevistas estructuradas y no estructuradas para consumidores y expertos en el tema. / The logo defines the appearance and personality of a given brand. The present study seeks to know the effect that the logo of the chicken shops in Lima has on the perception of consumers, focused on Socioeconomic Levels C and D, specifically in the Chorrillos district. The logo and positioning categories were taken as thematic elements to be evaluated based on the problems that the research seeks to address. In the development of the work, the two aforementioned concepts will be analyzed in order to define them concretely, based on specialized authors based on the relationship of visual identity and the positioning of regional markets. From this, it is sought to analyze what is the association established by the consumer between the logo used by the chicken shops and their positioning. The stated objective is to analyze how the logo design of the chicken shops located in the Chorrillos district influences the position of male consumers, from 30 to 38 years old, belonging to the Chorrillos district, due to the high population density of NSE C and D. Lastly, the methodology used will be of a qualitative nature and the qualitative research design to be used, and the information gathering techniques defined for the field work are structured and unstructured interviews for consumers and experts on the subject. / Trabajo de investigación

En un mundo tan globalizado como el de hoy no solo las marcas de productos o servicios buscan constantemente distinguirse dentro del mercado, el deseo de singularidad se extiende también a los territorios y de manera más específica a los países. Las administraciones de las distintas naciones desarrollan diferentes estrategias como parte de su gestión de imagen para lograr diferenciarse, fortalecer su identidad y a su vez atraer a nuevos individuos. Una de las herramientas más utilizadas para lograrlo es el place branding, con esta se busca la creación y el posicionamiento de una marca lugar. Esta se desarrolla con el objetivo de promocionar a un lugar específico tanto de manera externa como también interna. Si la marca país se ejecuta correctamente puede reflejar un crecimiento económico gracias a la exposición y promoción del turismo. Al mismo tiempo de manera interna se pueden buscar revalidar sentimientos de pertenencia, confianza, identidad y hasta nacionalismo generando así una conexión emocional con los habitantes de dicho país. Contando con la identidad como eje de la estrategia de identificación se puede asegurar una marca país consolidada por el respaldo interno de sus habitantes que más adelante validará su posicionamiento a los ojos de otros países. Por otro lado, las nuevas generaciones son más cambiantes y viven tanto en lo físico como en lo virtual obligando a las marcas país generar estrategias más versátiles y mucho mejor consolidadas. La presente investigación analizará el rol del place branding en la publicidad digital en Facebook para generar identificación con una marca país en jóvenes peruanos de 18 a 24 años durante el 2020 con un análisis de caso de Marca Perú. / In a world as globalized as today, it is not only product or service brands that constantly seek to distinguish themselves within the market, the desire for uniqueness also extends to the territories and more specifically to the countries. The administrations of the different nations use different strategies as part of their image management to achieve differentiation, strengthen their identity and in consequence attract new individuals. One of the most used tools to achieve this is the place branding strategy for the creation and positioning of a place brand. This is developed with the aim of promoting a specific place both externally and internally. If the country brand is properly developed, it can experience economic growth thanks to the exhibition and promotion of tourism. At the same time, internally, one can seek to revalidate feelings of belonging, trust, identity and nationalism, generating an emotional connection with the population of that country. Having the identity as the axis of the strategy for identification can guarantee a country brand consolidation as a result of the internal support of its populations that will later validate its position in the eyes of other countries. On the other hand, the new generations are more changing and live both physically and virtually, forcing country brands to generate more versatile and much better consolidated strategies. This research will analyze the role of place branding in digital advertising of Facebook to generate identification in young peruvians from 18 to 24 years old with a country brand in young during 2020 with a case study of “Marca Perú”. / Trabajo de investigación

Este trabajo busca analizar el uso de los elementos emocionales del storytelling asociados al atributo del producto para reforzar la identidad de marca de Ford. Sabemos que, en el Perú, la oferta en automóviles es muy grande, por lo que cada marca intenta comunicar diferentes cosas sobre sus productos, desde aspectos tangibles de un automóvil, hasta tratar de darle una personalidad a cada uno. También sabemos que la elección de un producto como este es muy complicada, por lo que las marcas deben optar por comunicar de cierta forma que atraiga al consumidor y logre reforzar su imagen de marca. Es por eso que el storytelling se convierte en la mejor opción. Para este trabajo queremos saber si realmente la asociación entre el storytelling y los atributos del producto refuerzan la imagen de marca. Es por esto que, en primer lugar, analizaremos los conceptos de cada uno de los términos a estudiar. Comenzaremos con atributo del producto y seguiremos con storytelling, branded content e imagen de marca. De la misma forma, analizaremos el porqué de la elección de la marca y el modelo Ford Raptor en la investigación. Por último, a través de un trabajo de campo, estudiando a los miembros de nuestro público objetivo y profesionales relacionados al caso y a la marca, llegaremos a descubrir si la asociación del storytelling y de los atributos del producto refuerzan la imagen de la marca Ford. / This work seeks to analyze the use of the emotional elements of storytelling associated with the product attribute to reinforce Ford's brand identity. We know that, in Peru, the offer in cars is very large, so each brand tries to communicate different things about its products, from tangible aspects of a car, to trying to give each one a personality. We also know that choosing a product like this is no longer very complicated, so brands must choose to communicate in a way that attracts the consumer and manages to reinforce their brand image. That is why storytelling becomes the best option. For this work we want to know if the association between storytelling and product attributes really reinforces the brand image, in this case of Ford. This is why, in the first place, we will analyze the concepts of each of the terms to be studied. We will start with the product attribute and continue with storytelling, branded content and brand image. In the same way, we will analyze the reason for the choice of the Ford Raptor make and model in the investigation. Finally, through fieldwork, studying the members of our target audience and professionals related to the case and the brand, we will discover if the association of storytelling and product attributes reinforces the image of the Ford brand. / Trabajo de investigación

El mundo publicitario se encuentra saturado por toda la publicidad con la que viven los consumidores diariamente. Debido a esto, en el transcurso de los años se cuentan con nuevas estrategias comunicacionales para poder llegar a los consumidores finales y atraerlos a la compra. Una de las estrategias es el Branded Content, la cual es una estrategia comunicacional que busca captar la atención de los consumidores de una manera no intrusiva; y, lo que se quiere lograr mediante el siguiente trabajo es conocer, a partir de la utilización de la estrategia del Branded Content, cómo se da la recordación de la imagen de marca por parte de los usuarios de Movistar dentro de la creación de su serie web Un día eres Jóven. Las series web forman parte del día a día de muchos usuarios, ya que nos encontramos en una era digital en donde el internet y los formatos streaming se encuentran en su máximo apogeo. Asimismo, la imagen de marca hace que los usuarios tengan un recuerdo de la marca acorde a lo que es percibido mediante su estrategia. A su vez, las organizaciones cada vez se encuentran en búsqueda de nuevas estrategias para poder obtener resultados positivos para su marca. El Branded Content junto a la imagen de marca puede que logren resultados efectivos acorde a los objetivos de la organización que favorezcan la recordación del usuario. Por consiguiente, se empleará un método de investigación cualitativo en donde se quiere obtener el resultado y/o respuestas por parte del público objetivo seleccionado sobre el uso del Branded Content dentro de las series web para generar una imagen de marca de Movistar. / The advertising world is saturated by all the publicity which consumers live daily. Due to this, over the years there are new communication strategies to reach the final consumers and attract them to the purchase. One of the strategies is branded content, which is a communication strategy that seeks to capture the attention of consumers in a non-intrusive way; And, what we want to achieve through the following work is to know, from the use of the branded content strategy, how the brand image is remembered by Movistar users within the creation of their series web Un Día eres Jóven. The web series are part of the day to day of many users, since we are in a digital era where the internet and streaming formats are at their peak. Also, the brand image makes users have a memory of the brand according to what is perceived through its strategy. In turn, organizations are increasingly looking for new strategies to obtain positive results for their brand. The Branded Content next to the brand image may achieve effective results according to the objectives of the organization that favor user remembrance. Therefore, a qualitative research method will be used where you want to obtain the result or responses from the selected target audience on the use of Branded Content within the web series to generate a Movistar brand image. / Trabajo de investigación

El propósito de esta investigación es determinar si el valor de marca en cigarrillos tiene relación con la lealtad de los consumidores de 18 a 25 años de edad, de nivel socioeconómico A y B de Lima Metropolitana. Se ha estudiado este tema, ya que existe un reto para los gerentes de las compañias más importantes de cigarrillos en el país, el cuál es que estas marcas no pueden publicitar o tienen espacios muy limitads. De esta manera con este estudio se busco encontrar de que manera logran generar valor y comprabar si tiene una relación directa con la lealtad. Luego de haber realizado este estudio mixto, se llegó a la conclusión que el valor de la marca está relacionado con la lealtad de la marca. Asimismo se comprobó que las variables: Conocimiento de marca, Actitud hacia la marca y Relación con la marca tienen una influencia positiva con la lealtad de marca. Los resultados de la investigación cualitativa fueron determinantes, ya que los entrevistados nos dieron información relevante sobre los momentos de consumo, cuales eran sus sensaciones con algunas marcas de cigarrillos y que tanto valoraban que estas generen un valor de marca. Por último, los resultados de la investigación cuantitativa nos permitió tener conclusiones propias a través de los cruzes de las variables mas importantes y logramos tener conclusiones hacia el tema. / The purpose of this investigation is to determine if the brand value in cigarettes is related to the loyalty of consumers 18 to 25 years of age, socioeconomic level A and B of Metropolitan Lima. This topic has been studied, since there is a challenge for the managers of the most important cigarette companies in the country, which is that these brands cannot advertise or have very limited spaces. In this way, this study sought to find out how they can generate value and buy if it has a direct relationship with loyalty. After having done this mixed study, it was concluded that the value of the brand is related to brand loyalty. It was also found that the variables: Brand awareness, Attitude towards the brand and Relationship with the brand have a positive influence with brand loyalty. The results of the qualitative research were decisive, since the interviewees gave us relevant information about the moments of consumption, what were their feelings with some brands of cigarettes and who valued them so much that they generate a brand value. Finally, the results of the quantitative research allowed us to have our own conclusions through the crossings of the most important variables and we managed to have conclusions on the subject. / Trabajo de investigación