Apresentamos uma pesquisa que teve como objetivo investigar se cinco grupos de jovens, ao entrar em contato com a televisão, são capazes de gestionar suas emoções. Para tanto, no campo teórico, nos amparamos primeiramente nos principais teóricos europeus e latino-americanos que se debruçam sobre o tema da juventude enquanto categoria inventada no século XIX e reforçam a relevância da televisão para os recortes temporais juvenis a partir da década de 1950. No que se refere à televisão e sua recepção, trabalhamos com aportes teóricos de autores que discutem temáticas ligadas às dimensões da persuasão e sedução. Por fim, nos valemos das recentes contribuições da psicologia, da sociologia, da educação, da comunicação e, sobretudo da neurociência para compreender o papel desempenhado pelas emoções nos processos de tomada de decisão em geral e na formação do comportamento social em particular, relacionando essa concepção à televisão. No campo metodológico, utilizamos a pesquisa qualitativa e como técnica o grupo focal acompanhado da observação e do diário de campo para o levantamento das informações. Cada capítulo foi alinhavado com um mito da mitologia grega para ilustrar as reflexões. Para o corpus de análise temática trabalhamos com cinco grupos de jovens, realizando dois encontros com cada um deles. No primeiro, buscamos compreender a interação dos jovens com a televisão; no segundo, apreender a percepção desses jovens em relação a duas peças publicitárias. Os dados revelaram que a maioria deles busca a televisão com um interesse primordial pelo entretenimento e diversão e relaciona o sentido dessa busca à obtenção de evasão da realidade. Apresenta dificuldades no reconhecimento das emoções e sentimentos gerados pela televisão e publicidade bem como na capacidade de gestionar essas emoções na interação cotidiana. / The research aims at investigating whether five groups of young people, when interacting with TV, are able to manage their emotions. Therefore, in the theoretical discussion, we sought support firstly in the main European and Latin American authors who have addressed the topic of youth as a category invented in the nineteenth century and reinforced the importance of television for juvenile perspectives from the 1950s. In regard to television and its reception, we made use of the theoretical contributions of authors who discuss themes related to the dimensions of persuasion and seduction. Finally, we looked to the recent contributions of psychology, sociology, education, communication and especially of neuroscience to understand the role of emotions in decision-making processes in general, and in conforming social behavior in particular, relating these contributions to the role of television. As for the methodological dimension, we use qualitative research, ans as a main technique we made use, to collect informations, of focus groups together with personal observation and field diary. Each chapter drew some analogy from Greek mythology to illustrate the interpretations. The corpus of data was constituted by the discussions of five groups of young people, in two meetings conducted with each group. The first meeting tried to understand the interaction of young people with television in general; the second aimed at apprehending their perception in relation to two advertisements. Data revealed that most of them see TV having a primary interest in entertainment and fun; their interest is mostly escaping from reality. They have difficulty in recognizing emotions and feelings generated by television and advertising, in one hand, and in having capacity to manage these emotions in everyday interaction, on the other hand.

I denna studie uppmärksammas hotfulla och våldsamma situationer i kriminalvården. Syftet har varit att undersöka vilka känslor som uppstår hos kriminalvårdare i dessa situationer. I samband med detta har studien syftat till att få en djupare förståelse för vilken betydelse kollegor har för de känslor som uppstår och för hur känslorna hanteras. Studien bygger på kvalitativa intervjuer av halvstrukturerad karaktär. Totalt genomfördes tio intervjuer med yrkesverksamma kriminalvårdare från häktesverksamheten i Stockholm och Uppsala. Gemensamt för kriminalvårdarna var att de upplevt hot och våld i arbetet. För att få en djupare förståelse för kriminalvårdarnas beskrivningar har dessa analyserats utifrån Arlie Russell Hochschilds teori om emotioner samt Randall Collins teori om interaktionsritualer. Gemensamt för dessa teorier är att de belyser aspekter av hantering av känslor, både på individ- och gruppnivå. Studiens resultat visar att olika känslor uppstår hos kriminalvårdarna vid hotfulla och våldsamma situationer samt att kollegors närvaro har betydelse hur dessa känslor hanteras. Förväntningar från kollegor påverkar kriminalvårdarna att trycka undan känslor som oro, stress och rädsla. Istället uppvisar kriminalvårdarna lugn och kontroll för att agera i linje med gruppens förväntningar. Resultatet visar även att god sammanhållning inom arbetsgruppen leder till känslor av trygghet och lugn hos kriminalvårdarna i hotfulla och våldsamma situationer. I dessa situationer är gruppens sammansättning även av betydelse. Vilka samt hur många kollegor som närvarar påverkar kriminalvårdarnas hantering av känslor. Resultatet visar att kollegor även har betydelse för hur kriminalvårdarna hanterar sina känslor efter att de utsatts för hot och våld. Här beskrevs debriefing som ett effektivt verktyg för att ventilera känslor med kollegor. Hur debriefing används i praktiken skiljde sig åt i kriminalvårdarnas beskrivningar. / This study highlights threats and violence within correctional facilities, where the focus is directed towards the correctional officers' feelings that arise in these situations. The aim of this study has been to examine if colleagues' presence has an impact on the emotions that the correctional officers experience and on how these emotions are handled. The study is based on qualitative interviews of semi-structured character. A total of ten interviews were conducted with correctional officers from correctional facilities in Stockholm and Uppsala. What the correctional officer's has in common is that they all have experienced threats and violence at their workplace. The correctional officers' descriptions have been analyzed on the basis of Arlie Russel Hochschild's theory of emotions and Randall Collins's theory of interaction rituals. Both theories highlight aspects of the management of emotions, on an individual as well as on a group level. The result of the study indicates that the correctional officers experience different feelings in threatening and violent situations. In these situations the presence of colleagues is significant when it comes to how correctional officers are handling their emotions. Expectations from colleagues seem to affect the correctional officers to hide feelings such as anxiety, stress and fear. Instead the correctional officers show feelings of calm and control which, according to them, complies with the colleagues' expectations. The result also shows that good cohesiveness within the working group affects the correctional officers to feel calm in threatening and violent situations. Other factors that seem to affect the emotions that correctional officers experience and how the emotions are handled are which colleagues the correctional officers are working with and how many colleagues that attends in the situation. Furthermore the result indicates that colleagues have a significant importance when it comes to handling emotions after threatening and violent situations. Debriefing was described as important, by the correctional officers, to vent their emotions after a critical situation. How the debriefing was applied in practice differed among the correctional officers.

Apresentamos uma pesquisa que teve como objetivo investigar se cinco grupos de jovens, ao entrar em contato com a televisão, são capazes de gestionar suas emoções. Para tanto, no campo teórico, nos amparamos primeiramente nos principais teóricos europeus e latino-americanos que se debruçam sobre o tema da juventude enquanto categoria inventada no século XIX e reforçam a relevância da televisão para os recortes temporais juvenis a partir da década de 1950. No que se refere à televisão e sua recepção, trabalhamos com aportes teóricos de autores que discutem temáticas ligadas às dimensões da persuasão e sedução. Por fim, nos valemos das recentes contribuições da psicologia, da sociologia, da educação, da comunicação e, sobretudo da neurociência para compreender o papel desempenhado pelas emoções nos processos de tomada de decisão em geral e na formação do comportamento social em particular, relacionando essa concepção à televisão. No campo metodológico, utilizamos a pesquisa qualitativa e como técnica o grupo focal acompanhado da observação e do diário de campo para o levantamento das informações. Cada capítulo foi alinhavado com um mito da mitologia grega para ilustrar as reflexões. Para o corpus de análise temática trabalhamos com cinco grupos de jovens, realizando dois encontros com cada um deles. No primeiro, buscamos compreender a interação dos jovens com a televisão; no segundo, apreender a percepção desses jovens em relação a duas peças publicitárias. Os dados revelaram que a maioria deles busca a televisão com um interesse primordial pelo entretenimento e diversão e relaciona o sentido dessa busca à obtenção de evasão da realidade. Apresenta dificuldades no reconhecimento das emoções e sentimentos gerados pela televisão e publicidade bem como na capacidade de gestionar essas emoções na interação cotidiana. / The research aims at investigating whether five groups of young people, when interacting with TV, are able to manage their emotions. Therefore, in the theoretical discussion, we sought support firstly in the main European and Latin American authors who have addressed the topic of youth as a category invented in the nineteenth century and reinforced the importance of television for juvenile perspectives from the 1950s. In regard to television and its reception, we made use of the theoretical contributions of authors who discuss themes related to the dimensions of persuasion and seduction. Finally, we looked to the recent contributions of psychology, sociology, education, communication and especially of neuroscience to understand the role of emotions in decision-making processes in general, and in conforming social behavior in particular, relating these contributions to the role of television. As for the methodological dimension, we use qualitative research, ans as a main technique we made use, to collect informations, of focus groups together with personal observation and field diary. Each chapter drew some analogy from Greek mythology to illustrate the interpretations. The corpus of data was constituted by the discussions of five groups of young people, in two meetings conducted with each group. The first meeting tried to understand the interaction of young people with television in general; the second aimed at apprehending their perception in relation to two advertisements. Data revealed that most of them see TV having a primary interest in entertainment and fun; their interest is mostly escaping from reality. They have difficulty in recognizing emotions and feelings generated by television and advertising, in one hand, and in having capacity to manage these emotions in everyday interaction, on the other hand.

Apresentamos uma pesquisa que teve como objetivo investigar se cinco grupos de jovens, ao entrar em contato com a televisão, são capazes de gestionar suas emoções. Para tanto, no campo teórico, nos amparamos primeiramente nos principais teóricos europeus e latino-americanos que se debruçam sobre o tema da juventude enquanto categoria inventada no século XIX e reforçam a relevância da televisão para os recortes temporais juvenis a partir da década de 1950. No que se refere à televisão e sua recepção, trabalhamos com aportes teóricos de autores que discutem temáticas ligadas às dimensões da persuasão e sedução. Por fim, nos valemos das recentes contribuições da psicologia, da sociologia, da educação, da comunicação e, sobretudo da neurociência para compreender o papel desempenhado pelas emoções nos processos de tomada de decisão em geral e na formação do comportamento social em particular, relacionando essa concepção à televisão. No campo metodológico, utilizamos a pesquisa qualitativa e como técnica o grupo focal acompanhado da observação e do diário de campo para o levantamento das informações. Cada capítulo foi alinhavado com um mito da mitologia grega para ilustrar as reflexões. Para o corpus de análise temática trabalhamos com cinco grupos de jovens, realizando dois encontros com cada um deles. No primeiro, buscamos compreender a interação dos jovens com a televisão; no segundo, apreender a percepção desses jovens em relação a duas peças publicitárias. Os dados revelaram que a maioria deles busca a televisão com um interesse primordial pelo entretenimento e diversão e relaciona o sentido dessa busca à obtenção de evasão da realidade. Apresenta dificuldades no reconhecimento das emoções e sentimentos gerados pela televisão e publicidade bem como na capacidade de gestionar essas emoções na interação cotidiana. / The research aims at investigating whether five groups of young people, when interacting with TV, are able to manage their emotions. Therefore, in the theoretical discussion, we sought support firstly in the main European and Latin American authors who have addressed the topic of youth as a category invented in the nineteenth century and reinforced the importance of television for juvenile perspectives from the 1950s. In regard to television and its reception, we made use of the theoretical contributions of authors who discuss themes related to the dimensions of persuasion and seduction. Finally, we looked to the recent contributions of psychology, sociology, education, communication and especially of neuroscience to understand the role of emotions in decision-making processes in general, and in conforming social behavior in particular, relating these contributions to the role of television. As for the methodological dimension, we use qualitative research, ans as a main technique we made use, to collect informations, of focus groups together with personal observation and field diary. Each chapter drew some analogy from Greek mythology to illustrate the interpretations. The corpus of data was constituted by the discussions of five groups of young people, in two meetings conducted with each group. The first meeting tried to understand the interaction of young people with television in general; the second aimed at apprehending their perception in relation to two advertisements. Data revealed that most of them see TV having a primary interest in entertainment and fun; their interest is mostly escaping from reality. They have difficulty in recognizing emotions and feelings generated by television and advertising, in one hand, and in having capacity to manage these emotions in everyday interaction, on the other hand.

Denna studie har, utifrån den hermeneutiska traditionen, utförts på en psykiatrisk verksamhet i syfte att nå en förståelse för vad det på mikronivå kan innebära att arbeta emotionellt. Inledningsvis fördjupade vi oss i vetenskapliga artiklar vilka gav oss verktyg att arbeta med för att öka förståelsen av fältet. Detta uppmärksammade viktiga faktorer som betydelsen av samarbete, gemenskap och emotionshantering som de anställda utför. Psykiatrin betraktas som ett emotionellt arbete vilket gör att de anställda kan påverkas av de starka emotioner som råder. Den känslomässiga karaktären kan medföra ett behov för den anställde att hantera sina emotioner i syfte att undvika den eventuella belastningen det kan innebära. Strategier de anställda använder sig utav kan exempelvis vara genom deras förhållning gentemot patienterna och emotionerna, det samarbete som återfinns bland kollegorna samt de interaktionsritualer de ingår i. Vårt empiriska material samlades in genom kvalitativa intervjuer som sedan studerades utifrån teorierna kring emotionellt arbete, interaktionsritualer och effektiva team. Detta, tillsammans med vetenskapliga artiklar, gav oss material för att kunna besvara vår frågeställning. / This study has, based on hermeneutic science, taken place in a psychiatric workplace in order to reach an understanding of what it can imply on micro level to work in such organizations. We initiated the study by reading scientific articles in order to increase our understanding of the field which also gave us tools to work with. This brought up the significance of collaboration and solidarity in the workplace and also the management of emotions the employees performs as important components for the study. The psychiatry is seen as an emotional labor which implies that employees may be affected by the strong emotions that are found at work. The emotional nature may imply the need for the employees to manage their emotions in order to avoid the possible impact it might entail. Their attitude towards patients and emotions along with the interaction rituals and collaboration within the workgroup are examples of strategies the employees use to manage the emotions. This stated above was studied based on the theories of emotional labor, interaction rituals and effective teams. This, along with scientific articles and qualitative interviews, gave us material to reach a result.

The diploma thesis New services and emotion management in postindustrial society concerns about the new kind of services, which started to occupy a very important position in the most intimate and personal spheres of human life (partner life, bringing up or even giving birth to children). With the development of these services the society finds itself on the border of "commodification", when more and more realms of human life is governed by market mechanisms and things, which used to belong to personal life, are becoming just goods for us. The borders between these two areas are more permeable and that reflects upon borrowing of rhetorics and discourses across these realms. With shifting of boarders our ways of thinking, feeling and acting change. Some kind of depersonalization arises and our relationship to our own personal life and to its meaning is becoming mediated by those services and those, who provide them. With these changes individuals deal through involvement of emotion labor. In the thesis these mechanisms and their influence on feeling and acting on the personal level and formation of self are explored. Explored are also the functioning of contradictory mechanisms of decommodification, which are being involved when the logic of market goes too far and individuum begins to feel too...

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