This research focused on the success and failure factors that impact on small, formal businesses operating within the City of uMhlatuze which incorporates Richards Bay, Empangeni and surrounding former townships. The research on success factors in business supports government’s noble aim of wanting to eliminate poverty and thus creating employment. Small business plays a large role in job creation. This research is significant as its recommendations are of value to people venturing out into the commercial and industrial sectors. The research methodology employed was quantitative in essence though a qualitative component was included in order to ensure depth to the responses. The questionnaire elicited views on eighteen success and failure factors drawn from the literature review. A face to face questionnaire utilising a five point Likert scale was used. Each question was comprised of two parts, the first being theoretical, requiring the respondent to indicate whether or not the factor was important to success. In the second part respondents indicated their level of knowledge of that factor when they commenced trading. The open ended questions ensured that respondents were afforded an opportunity to mention additional issues relevant to the topic. A sample of 46 formal, established businesses that had traded for several years was used. Though this is a small scale study its findings are of value and the recommendations, if heeded will assist business owners to avoid failure and increase their chances of success. Findings were consistent with the literature sources. Key findings being that sound planning, strict financial management, self-discipline and good client and supplier relationships are vital if one is to succeed. / Thesis (M.Com.)-University of KwaZulu-Natal, Westville, 2011.

Made available in DSpace on 2014-12-17T13:57:22Z (GMT). No. of bitstreams: 1 AnaCCLD__ate_capitulo4.pdf: 3205105 bytes, checksum: 8195168763f55ac5aaf57d8ad13d33fa (MD5) Previous issue date: 2003-10-31 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico / The Escrit?rio Saturnino de Brito (Saturnino de Brito Office), created in 1920 under the sanitaristic guidance of the engineer Saturnino de Brito, has a vast record of works throughout the whole national territory, even after the death of its founder, in 1929 at which point his son, and also engineer, Saturnino de Brito Filho, assumed the head of the company , with a compromise to continue his father s work and assure his administrative, technical and urbanistic principles up until the early 1980s, when that institution came to an end. The scarcity of theorical studies about this Office, alongside the importance of the contributions it made in countless cities, oriented the focus of this study on its performance in Natal, where it remained from 1935 to 1969, designing, executing and managing sanitationist works and the services associated with them and going through several political, economical, social, cultural and urbanistic contexts periodicized in this work into three moments. Thus, it is intended to analyze how the Saturnino de Brito Office behaved and adapted itself to the conjunctural changes that unfolded into each of these moments, and more specifically, to observe the forms of intervention adopted the principles, the instruments and the scope aiming to verify the transition of the sanitaristic set of urbanistic ideas into the urban planning as a development strategy on a local level / O Escrit?rio Saturnino de Brito, criado em 1920 sob a orienta??o sanitarista do engenheiro Saturnino de Brito, registra uma vasta atua??o por todo o territ?rio nacional, mesmo ap?s o falecimento do fundador, em 1929, momento em que assumiu a presid?ncia o tamb?m engenheiro Saturnino de Brito Filho, comprometido em continuar a obra do seu pai e em assegurar os seus princ?pios administrativos, t?cnicos e urban?sticos, at? o in?cio da d?cada de 1980, quando do fim daquela institui??o. A escassez de estudos te?ricos acerca desse Escrit?rio, aliada ao vulto das contribui??es que prestou em in?meras cidades, orientou o enfoque deste estudo para a sua atua??o em Natal, onde permaneceu entre 1935 e 1969, projetando, executando e administrando obras de saneamento e os servi?os a ela associados, perpassando por diversos contextos pol?ticos, econ?micos, sociais, culturais e urban?sticos periodizados, no trabalho, em tr?s momentos. Pretende-se, portanto, analisar como o Escrit?rio Saturnino de Brito se comportou e se adaptou ?s mudan?as conjunturais que se desenrolaram em cada um desses momentos, e, mais especificamente, observar as formas de interven??o adotadas os princ?pios, os instrumentos e a abrang?ncia , visando, assim, verificar a transi??o do ide?rio urban?stico sanitarista para o planejamento urbano como estrat?gia desenvolvimentista em ?mbito local

Made available in DSpace on 2014-12-17T14:52:54Z (GMT). No. of bitstreams: 1 JoabMS.pdf: 1436441 bytes, checksum: b8de89f097ab89d839ac999284ae02b8 (MD5) Previous issue date: 2006-05-19 / The corporative strategies have been systematically changing since the middle of the 90?s by including measurement of satisfaction and loyalty of the consumers in their organization. strategies. This essay presents a study on the factors that influence on the satisfaction and loyalty of the consumers, and is based on national models of satisfaction rates. For this essay, the new Norwegian model was used. During the period of 01/06/03 until 02/14/03, a field research was developed and applied to 230 tourists visiting the city of Natal/RN / As estrat?gias corporativas v?m mudando desde meados da d?cada de 1990 de forma sistem?tica ao inclu?rem os fatores de medi??es da satisfa??o e da fidelidade dos consumidores em suas estrat?gias organizacionais. Tais mudan?as s?o oriundas da necessidade em aprimorar seus produtos e servi?os, de forma a maximizar a aceita??o e recompra do consumidor. Este trabalho apresenta um estudo dos fatores que influenciam a satisfa??o e a fidelidade dos consumidores, tendo como ferramenta de estudo e an?lise os modelos nacionais de ?ndices de satisfa??o. Para o presente trabalho, foi utilizado o novo modelo noruegu?s proposto. Foi desenvolvida e aplicada uma pesquisa de campo no per?odo de 06/01/03 a 14/02/03, com 230 turistas que visitaram a cidade do Natal/RN

Made available in DSpace on 2014-12-17T14:52:58Z (GMT). No. of bitstreams: 1 MiguelAFD.pdf: 2178470 bytes, checksum: c9994d5f64caab4ca2d21b20e964ccdf (MD5) Previous issue date: 2006-05-19 / The objective of this research is the verification of the competition in the intecity market, after the entrance of new competitors (vans and microbus) regulated and clandestine. For verification of this new view was effected one research of documentary character for the knowledge of the regulation and exploratory character of the system Natal - territory of the Serid?, for thus in making will know this problematic, well as its characteristics, attractivenesses and development of the territory of the Serid?, and its link with the Capital (Natal). Later, through a descriptive exploratory research of the type survey with the passengers to know as these are being taken care and its satisfaction in relation to the regulated companies. With the drivers if focus effected one group, and with the staff of the of sale ticket a research survey, aiming at to know the strategies used for the only company of bus that takes care of the territory of the Serid?, the implantation of these and the consequence of the user. In accordance with the generic tipologia of Porter and its strategies, were perceived that the bus company adopted the strategy of price leadership being competitive, using to advantage its bigger space in the market, already vans and the microbuses with its limited participation bet in a strategy of "differentiation" in its service, effecting faster trips and in the strategy of "approach" we find the not regulated services earn the service to the taste of the user / O objetivo desta pesquisa ? a verifica??o da competi??o no mercado intermunicipal, ap?s a entrada de novos concorrentes (vans e micro?nibus) regulamentadas e ou clandestinas. Para verifica??o deste novo panorama efetuo-se uma pesquisa de car?ter documental para o conhecimento da regulamenta??o e car?ter explorat?rio do sistema Natal Regi?o do Serid?, para assim nos familiarizar com sua problem?tica, bem como suas caracter?sticas, atratividades e desenvolvimento da regi?o do Serid?, e seu elo com a Capital (Natal). Posteriormente, se realizou uma pesquisa explorat?ria descritiva do tipo survey com os passageiros para saber como estes est?o sendo atendidos e sua satisfa??o em rela??o ?s empresas regulamentadas. Com os motoristas se efetuou um focus group, e com o pessoal do guich? uma pesquisa survey, visando conhecer as estrat?gias utilizadas pela ?nica empresa de ?nibus que atende a regi?o do Serid?, a implanta??o destas e o reflexo do usu?rio. De acordo com a tipologia de Porter e suas estrat?gias gen?ricas, percebeu-se que a empresa de ?nibus adotou a estrat?gia de lideran?a de pre?o para ser competitiva, aproveitando a sua melhor coloca??o no mercado, j? as vans e os micro?nibus com sua limitada participa??o apostam numa estrat?gia de diferencia??o no seu servi?o, efetuando viagens mais r?pidas e na estrat?gia de enfoque encontramos os servi?os n?o regulamentares ganha no servi?o ao gosto do usu?rio

Made available in DSpace on 2014-12-17T15:25:09Z (GMT). No. of bitstreams: 1 JoseELL.pdf: 415290 bytes, checksum: cf961e92e2473531e65d0daf28db5e50 (MD5) Previous issue date: 2008-08-22 / The main goal of this work is analyze the way which the Natal City Prefecture was constructed as a place of subversion by those we call defenders of the order, in the period right after the outbreak of military coup in 1964. To reach it, the main resource of search was the Relat?rio Subvers?o no Rio Grande do Norte , document produced from the investigations realized in Natal City Prefecture as a result of the Commission of Inquiry s work, established by the governor Alu?zio Alves to determine the subversion in Rio Grande do Norte s society. Based on the anti-comunist speech. That document introduces other image of the Prefecture, which activities developed by de second Djalma Maranh?o administration (1961-1964), specially those developed in the educational area, as the campaign De P? no Ch?o Tamb?m se Aprende a Ler , were considered subversive , communist , dangerous , threatening , names that served as backing to embed Natal City Prefecture in the general view about subversion existing in Rio Grande do Norte, according to the repression speech in this initial period of military regime. Key-words: 1964 Military Coup Natal City Prefecture / O presente trabalho tem como objetivo analisar a maneira pela qual a Prefeitura Municipal de Natal foi constru?da como espa?o da subvers?o, por aqueles que denominamos de defensores da ordem, no per?odo imediatamente posterior ? deflagra??o do golpe militar de 1964. Para tal utilizamos como principal fonte o Relat?rio Subvers?o no Rio Grande do Norte , documento produzido a partir das investiga??es realizadas na Prefeitura Municipal de Natal como resultado do trabalho da comiss?o de inqu?rito institu?da pelo governador Alu?zio Alves para apurar a subvers?o na sociedade norte-rio-grandense. Embasado no discurso anti-comunista, o referido documento apresenta outra imagem da Prefeitura, na qual as atividades desenvolvidas na segunda administra??o do prefeito Djalma Maranh?o (1961-1964), sobretudo aquelas desenvolvidas na ?rea da educa??o, como a Campanha De P? no Ch?o Tamb?m se Aprende a Ler , foram designadas como subversivas , comunistas , perigosas , atentat?rias ? ordem , designa??es que serviram de respaldo colocar a Prefeitura Municipal no quadro geral da subvers?o existente no Rio Grande do Norte, de acordo com o discurso da repress?o, nesse per?odo inicial de implanta??o do regime militar

Made available in DSpace on 2014-12-17T14:52:50Z (GMT). No. of bitstreams: 1 AdalbertoAA.pdf: 1733034 bytes, checksum: c39f7c59557751fe039012b53650abfc (MD5) Previous issue date: 2006-05-19 / The aim of this present research is to investigate about aplication of the supply chain management in Civil Construction, through perception of brasilian building companies directors. Research purpose includes potential benefits and main dificults analysis in supply chain management, beyond to identify decision criterions for suppliers and sales chain (commission agent and real state agency) choice and reduction, to facilility management in companies. The methodology used in this work considers the application of a questionnaire with scales of the type Likert being constituted of variables that compose the aspects of evaluation and of behaviors, beyond questions to identify the market profile of the respondents. For analysis statistics is used the descriptive, clusters and variance, ANOVA, analysis last two to verify the connections between variables. The results show more perception as for long terms contracts with suppliers for purchase of materials and services being decisive for companies nowadays (40%) than as for exclusive contracts with commission agents (30%). There is a positive appraisal about viability of hipotetic situations showed, but more caution as for disposition to apply them too. Another results aim for biggers dificults in management of chain links formed by commission agents and real state agencies, than chain links formed by anothers suppliers of materials and services. The companies for study were chosen among to those with ISO 9000 certificate until november 2001, considering that these companies have the best management systems, probably / O objetivo desta pesquisa ? investigar a aplica??o da gest?o da cadeia de fornecimento na Constru??o Civil atrav?s da percep??o de dirigentes das empresas construtoras brasileiras. O escopo da pesquisa inclui a an?lise dos benef?cios potenciais e principais dificuldades na gest?o da cadeia de fornecimento, al?m de identificar os principais crit?rios de decis?o na escolha e redu??o de fornecedores e canais de venda (corretores e imobili?rias), fato que facilitaria a gest?o da cadeia como um todo. A metodologia utilizada no trabalho considera a aplica??o de um question?rio com escalas do tipo Likert constitu?do de vari?veis com aspectos avaliativos e atitudinais, al?m de perguntas para identificar o perfil de mercado das respondentes. Foi empregada na an?lise estat?stica a an?lise descritiva, de Agrupamentos (Clusters) e de vari?ncia, ANOVA, as duas ?ltimas para identificar poss?veis rela??es entre as vari?veis pesquisadas. Os resultados mostram a maior percep??o quanto ao estabelecimento de contratos de longo prazo com fornecedores para a compra de materiais e servi?os j? ser decisivo para as empresas (40%), do que os contratos de exclusividade com corretores (30%). Existe tamb?m uma avalia??o positiva da viabilidade dos cen?rios apresentados, mas uma maior cautela quanto ? disposi??o de implant?-los nas empresas. Outros resultados apontam para maiores dificuldades na gest?o de elos da cadeia formados por corretores e imobili?rias que os formados pelos outros fornecedores de materiais e servi?os. Foram escolhidas para a pesquisa as empresas brasileiras com certifica??o ISO 9000 at? novembro de 2001, considerando que estas s?o as mais prov?veis de possuir um sistema de gest?o mais avan?ado

Made available in DSpace on 2014-12-17T15:01:45Z (GMT). No. of bitstreams: 1 AndreaLF.pdf: 804797 bytes, checksum: e48b62b20831c2372981d6edcc8e4608 (MD5) Previous issue date: 2008-07-21 / The city of Natal comprises an area of about 170 km? (65,63 squares miles). The Dunas-Barreiras Aquifer is the most important reservoir of the coastal basin of RN. It is being responsible for the water supplying of about 70% of the population, however, due to the sewage disposal system by cesspools and drains, it is presently affected in a great extent by nitrates contamination. Thus, the present work proposes to research the utilization of contaminated water by nitrates of this fountainhead and find cost of the potable water through the ionic exchange technology. This technology consists in the removal of mineral salts by the exchange of cations for one ion of hydrogen (H+), through the passage of water by cationic resin bed and, secondly, by the exchange of the anions for hydroxyl ions (OH-) through a anionic resin bed. The obtained results have showed the waters derived from fountains, big water holes and shallow wells were microbiologically contaminated, while the waters derived from deep wells (above 70 m 76,58 yards) were free of contamination. Thus, only these ones are suitable to the use of ionic technology. The experiments were conducted with the resin IMAC-HP-555 such as kinetic, thermodynamic, and adsorption by fixed bed studies, being obtained several project variables for the experimental column, as follow: work temperature of 25oC; resin maximum capacity maximum e mean of adsorption ==0,01692 g NO3-1/g R e 0,0110 g NO3-1/g R, respectively. On the experimental column were performed breakthrough tests which pointed for an average ideal average speed of work of 13.2 m / h, with an average efficiency of 45% of adsorption, an optimal concentration of NaCl desorption of 8%, and an ideal desorption time of 80 minutes for the equilibrium conditions of water from the Dunas-Barreiras aquifer. Scale projection for ion-exchange column for denitrification, for these variables, using a computer modeling programme, to project the column of ion exchange ROREX-420/2000, obtained a cost for the drinking water denitrified by this system of R$ 0,16 / m3 / A cidade de Natal-RN abrange uma ?rea de aproximadamente 170 km2. O aq??fero Dunas-Barreiras, mais importante reservat?rio da bacia costeira do RN, abastece cerca de 70% da cidade. Devido ? aus?ncia de sistema de saneamento municipal e a cidade ter adotado forma de disposi??o de esgotos atrav?s de fossas e sumidouros, este aq??fero apresenta-se, em grande parte, contaminado por nitratos. O trabalho em quest?o se prop?e a pesquisar o aproveitamento da ?gua contaminada desse manancial, assim como estimar o custo da ?gua pot?vel atrav?s da tecnologia de troca i?nica. O estudo da qualidade das ?guas do aq??fero Dunas-Barreiras mostrou que, as ?guas provenientes de fontes, cacimbas e po?os rasos apresentaram-se contaminadas microbiologicamente, enquanto as ?guas provenientes de po?os profundos (superior a 70 m) apresentaram-se isentas, sendo ent?o somente essas adequadas para aproveitamento pela tecnologia de troca i?nica. Foram realizados v?rios experimentos cin?tico, termodin?mico, utilizando (resina IMAC-HP-555) o m?todo da imers?o em volume finito e din?micos da adsor??o por troca i?nica usando-se uma coluna. A partir destes resultados foi projetada uma coluna piloto onde se usou uma resina ani?nica, operando no ciclo cloreto, para remo??o seletiva de nitrato. Os resultados obtidos indicaram uma temperatura de trabalho de 25oC, velocidade m?dia ideal de trabalho de 13,6 m/h, capacidade de adsor??o m?xima e m?dia da resina =0,01692 g NO3-1/g R e 0,0110 g NO3-1/g R, respectivamente, concentra??o ideal de dessor??o do NaCl de 8% e tempo ideal de dessor??o de 80 minutos para as condi??es de equil?brio da ?gua do aq??fero Dunas-Barreiras. Experi?ncia de proje??o de aumento de escala realizada para sistema de coluna de troca i?nica para desnitrifica??o, com as vari?veis determinadas, adotou-se um programa de modelagem computacional para projetos de coluna de troca i?nica, ROREX-420/2000, onde se obteve um custo da ?gua pot?vel desnitrificada de R$ 0,16/m3. Para um volume de ?gua pot?vel produzido igual a 2.100 m3/ ciclo de opera??o foi obtida uma efici?ncia m?dia de remo??o de nitratos de 45%