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Design and Implementation of a Framework for Performance Measurement in Service Oriented Virtual OrganizationsKamali, Seyed Mohammad Amin 15 March 2013 (has links)
Management of Virtual Organizations faces new challenges that traditional approaches cannot address. This research proposes a performance measurement framework for service oriented virtual organizations including a structural and a procedural component. The structural framework aligns the activities of partners in a virtual organization at three different layers. The first layer is designed for partners’ strategic alignment through coordination of the value creation network. In the second layer, performance dimensions of partners’ collaboration are defined and mapped to the service choreography model. The third layer focuses on assessing effectiveness and efficiency of partners’ domain specific services, which is designed based on ITIL V3 service level management guidelines. In order to consolidate the structural framework, these three layers are integrated using a method for extracting service choreography model and SLA aggregation patterns from the value network. The procedural framework, on the other side, defines the processes required to design the KPI structure, implement the solution, communicate the results, and derive improvements. We propose an implementation architecture that enables inter-organizational performance management in collaborative environments. Then, the IBM products for business process and performance management (IBM BPM, Business Monitor, and Cognos BI) are employed to implement the proposed architecture. The conceptual framework along with the implementation architecture provides an integrated solution for decentralized performance measurement without the need for a central authority. We demonstrate that the proposed solution enhances flexibility, scalability, and interoperability, and supports transparency of partners’ performance information at an agreed-upon level as a basis for mutual trust.
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Design and Implementation of a Framework for Performance Measurement in Service Oriented Virtual OrganizationsKamali, Seyed Mohammad Amin January 2012 (has links)
Management of Virtual Organizations faces new challenges that traditional approaches cannot address. This research proposes a performance measurement framework for service oriented virtual organizations including a structural and a procedural component. The structural framework aligns the activities of partners in a virtual organization at three different layers. The first layer is designed for partners’ strategic alignment through coordination of the value creation network. In the second layer, performance dimensions of partners’ collaboration are defined and mapped to the service choreography model. The third layer focuses on assessing effectiveness and efficiency of partners’ domain specific services, which is designed based on ITIL V3 service level management guidelines. In order to consolidate the structural framework, these three layers are integrated using a method for extracting service choreography model and SLA aggregation patterns from the value network. The procedural framework, on the other side, defines the processes required to design the KPI structure, implement the solution, communicate the results, and derive improvements. We propose an implementation architecture that enables inter-organizational performance management in collaborative environments. Then, the IBM products for business process and performance management (IBM BPM, Business Monitor, and Cognos BI) are employed to implement the proposed architecture. The conceptual framework along with the implementation architecture provides an integrated solution for decentralized performance measurement without the need for a central authority. We demonstrate that the proposed solution enhances flexibility, scalability, and interoperability, and supports transparency of partners’ performance information at an agreed-upon level as a basis for mutual trust.
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Digitalisierte Wissensarbeit und selbstbestimmte Arbeitsmotivation: Eine motivationstheoretische Untersuchung vernetzter Organisation in Unternehmen.Thürmer, Therese 10 December 2019 (has links)
Das Forschungsanliegen der vorliegenden Arbeit war es, sich mit der Herausforderung digitalisierter Wissensarbeit mit Social Software für die Organisation von Unternehmen und in diesem Rahmen insbesondere mit der Bedeutung für die Arbeitsmotivation auseinanderzusetzen. Hierzu wurde der Zusammenhang zwischen der Nutzung von Social Software in Unternehmen, damit zusammenhängender Organisationsmerkmale und der Arbeitsmotivation von Wissensarbeitern untersucht.:Kapitel 1:
Einleitung 1
1.1 Die Digitalisierung der Arbeitswelt: Social Software, Wissensarbeit und die Organisation menschlichen Handelns in Unternehmen 1
1.2 Problemstellung, Gegenstand der Untersuchung und Forschungsthese 3
1.3 Zielsetzungen der Arbeit 6
1.4 Forschungsansatz, wissenschaftstheoretische Einordnung und methodisches Vorgehen 7
1.5 Theoretischer Referenzrahmen für die Gliederung der Arbeit 9
Kapitel 2:
Begriffliche Grundlagen und theoretischer Bezugsrahmen 13
2.1 Ein Verständnis von Organisation 13
2.2. Perspektive Wissensarbeit 42
2.3. Perspektive Digitalisierung 51
2.4 Fazit: Ableitung forschungsleitender Fragen für die theoretische und empirische Analyse 62
Kapitel 3:
Theoriebasierte Exploration und Stärkung erster Annahmen mittels Experteninterviews 65
3.1 Komponenten des (qualitativen) Forschungsdesigns 65
3.2 Aufbau und Durchführung der explorativen Studie 70
3.3 Dateninterpretation: Auswertung des Interviewmaterials 73
3.4 Validierung der Interpretationsergebnisse 85
Kapitel 4:
Digitalisierte Wissensarbeit mit Social Software und vernetzte Organisation 86
4.1 Nutzwerte digitalisierter Wissensarbeit mit Social Software 86
4.2 Vernetzte Organisation: digitalisierte Wissensarbeit und Organisation 111
Kapitel 5:
Die Selbstbestimmungstheorie als Theorie der Arbeitsmotivation von Wissensarbeitern 137
5.1 Wissen, Bedürfnisse und der organisationale Kontext 138
5.2 Zentrale Theorie: Die Selbstbestimmungstheorie als Theorie der Arbeitsmotivation 144
5.3 Ausgewählte Konzepte der Selbstbestimmungstheorie 148
5.4 FAZIT: Eignung der Selbstbestimmungstheorie für den Untersuchungsgegenstand 161
Kapitel 6:
Entwicklung eines Modells zur Erklärung selbstbestimmter Motivation von Wissensarbeitern durch die Nutzungspraktiken von Social Software und inhärenter Merkmale vernetzter Organisation 163
6.1 Erweiterte Forschungsfrage 163
6.2 Hypothesenentwicklung 164
6.3 Involvierte latente Konstrukte und das Hypothesensystem 184
Kapitel 7:
Untersuchungsdesign und Datenerhebung 189
7.1 Forschungsmethodik 190
7.2 Operationalisierung der Variablen 198
7.3 Stichprobe und Datenerhebung 210
Kapitel 8: Ergebnisse der empirischen Untersuchung 218
8.1 Datenaufbereitung 218
8.2 Beschreibung der Stichprobe 221
8.3 Datenanalyse: Modellparameter und Gütekriterien des PLS-Pfadmodells 226
8.4 Fazit: Evaluation des Gesamtmodells 251
Kapitel 9:
Theoretische Diskussion 262
9.1 Zentrale Erkenntnisse: Vernetzte Organisation und Arbeitsmotivation 263
9.2 Theoretische Implikationen 275
9.3 Limitationen und Anknüpfungspunkte für zukünftige Forschung 281
9.4 Implikationen für die Praxis 285
Kapitel 10:
Fazit 288
Kapitel 11:
Appendix 293
11.1 Experteninterviews (Studie 1) 293
11.2 Kausalanalyse im Strukturmodell (Studie 2) 303
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Comunicação e organizações na sociedade em rede: novas tensões, mediações e paradigmas / Comunicação e organizações na sociedade em rede: novas tensões, mediações e paradigmas.Mello, Selma Ferraz Motta 16 March 2010 (has links)
Este estudo analisa as metamorfoses em curso nas organizações, em decorrência da revolução digital e de seus desdobramentos na economia, na sociedade, na cultura e, sobretudo, no sistema comunicacional. O objetivo é indagar em que medida as tecnologias da informação e comunicação (TICs) estão provocando mutações também na comunicação organizacional, quais seriam os pilares do paradigma emergente e como as empresas brasileiras estão incorporando, na prática, essas novas dimensões. / This study analyses the changes in corporate structures brought forth by the digital revolution and its ramifications in society, culture, the economy and above all in contemporary systems of communication. The goal is to explore the extent to which information and communication technologies and the new socio-technical system are changing established notions of organizational communications, and how Brazilian companies are adapting to incorporate these shifting paradigms.
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Comunicação e organizações na sociedade em rede: novas tensões, mediações e paradigmas / Comunicação e organizações na sociedade em rede: novas tensões, mediações e paradigmas.Selma Ferraz Motta Mello 16 March 2010 (has links)
Este estudo analisa as metamorfoses em curso nas organizações, em decorrência da revolução digital e de seus desdobramentos na economia, na sociedade, na cultura e, sobretudo, no sistema comunicacional. O objetivo é indagar em que medida as tecnologias da informação e comunicação (TICs) estão provocando mutações também na comunicação organizacional, quais seriam os pilares do paradigma emergente e como as empresas brasileiras estão incorporando, na prática, essas novas dimensões. / This study analyses the changes in corporate structures brought forth by the digital revolution and its ramifications in society, culture, the economy and above all in contemporary systems of communication. The goal is to explore the extent to which information and communication technologies and the new socio-technical system are changing established notions of organizational communications, and how Brazilian companies are adapting to incorporate these shifting paradigms.
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