This diploma thesis deals with an analysis and design of an implementation process of online store. It introduces the background to the model of Management of Business Informatics (MBI). The main compositions of the implementation are parts representing the phase of analysis, development, implementation and operating the electronic shopping. Each part consists of a definition of the basic terms, the crucial factors required for its successful running, recommendations for its real life utilization and key activities. The parts are interconnected with other objects of the business informatics governance (documents, roles, metrics, factors, methods).  The solution offers a complex insight into the issue of electronic shopping as a part of commercial activities and informatics of businesses.  This thesis also defines a scenario of electronic shopping implementation including specification of all main problems connected with such implementation and factors (in MBI context) that both positively and negatively influence the business electronic shopping set up and utilization.

This thesis analyzes the current open source content management systems market and deals with the design and implementation of online shops using certain systems and their supporting tools. The thesis is divided into four main parts. The first part focuses on the market analysis of the open source CMS for creating online stores. The results, comments and ratings of individual CMS and comparative characteristics are presented for the following selection of the most appropriate and optimal variant according to the criteria given by the author. The second part deals with the analysis of specialized components for creating e-shops using the CMS selected in the first part. The third part presents the design and implementation of the internet shop based on the results of analysis in the first two parts of the thesis. This part is divided into several subsections (phases), which describe and illustrate the main implementation steps in the process of creating an online store. The fourth part focuses on the analysis of commercial marketing tools aimed at developing and maximally supporting sales and extends the standard features and functions of the created e-shop. The first of the main objectives is to analyse open source CMS and based on the criteria given by the author choose the best option for achieving the other objectives of the thesis. Another objective is the creation itself -- using the selected content management system to create an online store that would not only be functional but also adapted to the latest technologies and demands of the current market for electronic commerce. The third objective is to analyse certain marketing tools expanding the standard options of the created internet store, which are oriented to maximize the profits of the e-shop operator. The last objective of the thesis is, based on author's theoretical and practical knowledge, to offer readers the appropriate comments, suggestions and recommendations of individual tools, processes and technologies for the creation of a functional and effective e-shop. The information provided by the thesis can be useful to operators, developers, web programmers and users of online shops. The outcome, methods, illustrations and recommendations of the thesis may be used for educational courses, statistical, analytic and other purposes.

El presente proyecto de investigación consta de una tienda online de juegos de mesa para personas que buscan salir de la rutina y practicar nuevas formas de recreación sana y divertida, en base a la investigación realizada en Lima Metropolitana, se detectó que algunos grupos de personas buscan nuevas formas de pasar el tiempo en familia o con amigos por lo cual muchos compran juegos de mesa para tener horas de diversión sana. Asimismo, se identificó que muchas de estas personas tienen cada vez menos tiempo para desempeñar sus actividades diarias o prefieren invertir su tiempo realizando nuevas actividades y por eso recurren o prefieren los servicios delivery al momento de comprar productos a través de páginas web o redes sociales. Por último, se identificó que muchas personas van a las tiendas de juegos de mesa para adquirir los productos, sin embargo, muchas veces pierden tiempo en ir a estos lugares por el tráfico en Lima o la distancia de sus casas a las tiendas. En base a esto, se decidió crear una tienda online para la venta exclusiva de juegos de mesa. Para poner en marcha el proyecto de la tienda online llamada Game Legend se hizo un análisis de la industria: clientes y potenciales clientes, proveedores en Lima, competencia directa e indirecta y otros factores externos como productos sustitutos. Además, se desarrollaron los siguientes planes: Plan Estratégico, Plan de Operaciones, Plan de Marketing, Plan de Recursos Humanos y Responsabilidad Social Empresarial y el Plan Financiero. Los cuales se enfocan en las estrategias necesarias para la viabilidad de este proyecto. / This research project consists of an online store of board games for people looking to get out of the routine and practice new forms of healthy and fun recreation, based on the research carried out in Metropolitan Lima, it was detected that some groups of people are looking for new ways to spend time with family or friends so many buy board games to have hours of healthy fun. Likewise, it was identified that many of these people have less and less time to carry out their daily activities or prefer to spend their time doing new activities and that is why they use or prefer delivery services when buying products through web pages or social networks. Finally, it was identified that many people go to the board games stores to acquire the products, however, many times they lose time in going to these places because of the traffic in Lima or the distance from their houses to the stores. Based on this, it was decided to create an online store for the exclusive sale of board games. To start the project of the online store called Game Legend, an industry analysis was made: customers and potential customers, suppliers in Lima, direct and indirect competition and other external factors such as substitute products. In addition, the following plans were developed: Strategic Plan, Operations Plan, Marketing Plan, Human Resources Plan and Corporate Social Responsibility and the Financial Plan. Which focus on the strategies necessary for the viability of this project. / Trabajo de investigación

This master's thesis deals with the proposal of e-commerce BezPopelniku.cz which sells electronic cigarettes and accessories. The theoretical part explains the concepts and methods that are used in other parts of the thesis. The second part is devoted to analyzing the market of electronic cigarettes in the Czech Republic, SWOT analysis, requirements for the technical features of e-commerce platform, analysis of external and internal environment of the company and ultimately a risk analysis of the project. The third part of the thesis defines procedures for the right proposal of e-commerce, contains proposals for specific competitive advantages and describes the use of marketing tools to promote the store.

This thesis analyzes the current situation of the company ST Profi podlahy. Due to the nature of the business is presented product range the company, business processes and shopping atmosphere. Containing are proposals to expand the supply of goods and services to customers, corporate promotion, a new website and internal corporate signs of potrfolio. Enterprise decreases mainly due to increasing trading floors via the internet for lower prices. Monitoring price of internet retailers and renaming goods is a way how a company can defend itself and remain competitive.

This diploma thesis focuse on drafting management strategy in multinational company. This proposal is based on an online store that as a future source for the company ABC business development. This thesis deals with the theoretical description of the logistics approach and its contents, further more it is continues with evaluating the actual state of the company. In conclusion the thesis contains a specific design of e-shop to company should improve its market position.

Background and Problem DiscussionA paradigm shift in retail is evident due to the increase of customers purchasing productsonline, where digitalization has created a concern regarding the existence of the physical storein today’s digitalized society. On the other hand, e-commerce has been seen as an opportunityfor retail stores to use as a strategy where physical and digital work together in a symbiosisfor creating unified messages and experiences for the consumers across channels. However,this creates a challenge for finding the right combination, where physical stores require otherdemands today because of e-commerce.Purpose and Research QuestionsThe purpose of this study is to investigate the value of the physical store in today’s digitalizedsociety from a company perspective. In order to answer the purpose, the following researchquestions have been formulated focusing on the Swedish fashion industry:• What role does the physical store have in today’s digitalized society?• How do fashion brands value the physical store?Research MethodologyIn this study, a qualitative method was conducted with a hermeneutic approach, utilizingsemi-structured interviews with key people at three traditional and three online-based fashionbrands, which are MarQet, H&M, Gina Tricot, Ellos, Jollyroom and Nelly.com.ConclusionThe physical store increases in value when working in a symbiosis with the online store. If thephysical and digital commerce are coordinated and run parallel with each other, together theycan produce greater value than individually. Traditional and online-based fashion companiesfind value in the physical store in attracting more customers, strengthening the brand,providing a holistic experience with personal service, events and added services. The storecan provide that little extra to the customer also by integrating with the online store in order tomove seamlessly across channels. The physical store is required in today’s digitalized societyin a symbiosis with the online store to create value for both customers and brands. This studycan in the long-term contribute to knowledge for fashion brands to understand and use thephysical store in the best way possible to create customer value.

Denna magisteruppsats behandlar e-handlares anpassning av en fysisk köpprocess till en virtuell. Med detta syftar vi mer specifikt på e-handlare av modekläder som i högre grad är beroende av en fysisk köpprocess. Vår frågeställning var således: Hur gör e-handlare inom klädbranschen för att anpassa den fysiska köpprocessen till ett virtuellt sammanhang? För att undersöka detta använde vi oss av Overbys artikel "Process Virtualization Theory and the Impact of Information Technology" från 2008 där han beskriver fyra olika faktorer som spelar in vid ett köp: sinnliga krav, förhållandekrav, synkroniseringskrav samt identifikations- och kontrollkrav. Denna teori har byggde vi även upp med stöd från Belks (1975) så kallade situationsvariabler samt allmän teori om Internetmarknadsföring. Detta utmynnade sedan i en teoretisk modell som vi byggde vår analys kring. För vår empiriska datainsamling utgick vi ifrån en kvalitativ ansats. Efter att ha utarbetat en intervjumall utifrån den teoretiska referensramen gjorde vi två telefonintervjuer och tre e-postintervjuer med e-handlare inom genren modekläder. Resultatet visade på att e-handlarna i olika grad har använt sig av faktorerna inom processvirtualisering. Marknadsföringen var av nödvändighet nästan helt anpassat till Internet. Den fysiska upplevelsen däremot kopierades i så hög grad som möjligt, och målet var att kunderna skulle få en uppfattning om hur produkterna såg ut och kändes i verkligheten. Vi kom fram till att virtualiseringsprocessen i slutändan handlar om en kompromiss, en kombination av fysiska processer anpassade till ett virtuellt sammanhang och nya idéer som inte hade varit möjliga i något annat medium. Att hitta en balans mellan dessa faktorer kommer att vara en av Internethandlarnas största utmaningar i framtiden. / This master thesis deals with e-traders adaptation of a physical shopping experience into a virtual one. More specifically we examine e-retailers of fashion apparel, a market that more dependent on the physical purchasing experience. Our research question is as follows: How do e-retailers of fashion apparel adapt the physical purchasing process to a virtual context? To examine this, we used Overby’s article "Process Virtualization Theory and the Impact of Information Technology" from 2008 where he describes four different factors that influence a purchase: sensory requirements, relationship requirements, synchronization requirements and identification and control requirements. To strengthen Overby’s theory we also used Belk’s (1975) theory about situation variables and the general theory of Internet marketing. These theories are summarized in a theoretical model which we have based our analysis on. For our empirical data collection we use a qualitative approach. After establishing an interview template based on the theoretical framework, we executed two telephone interviews and three e-mail interviews with e-retailers of fashion clothing. The results shows that e-retailers have used these factors in slightly different ways in the process of virtualization. Marketing is by necessity almost adapted to the Internet. The physical experience, however, is copied as closely as possible, and the goal is that customers gets an idea of what the products look like and feels like in reality. Our conclusion is that in the end, the virtualization process is a compromise between physical processes adapted to a virtual context, and new ideas that would not have been possible in any other medium. Finding a balance between these factors will be one of the greatest challenges for e-retailers in the future.

In this diploma thesis at the first part I will discuss the creation of a business plan for an online store with fashion. This means that I will draft the characteristics of business opportunities, determine the objective of the business plan, analyze the market and competition and create marketing and financial plan together with a timetable for implementation of the project. The second part of this work will focus on the legal aspect of doing business online. So I define the rights and obligations for the establishment of electronic commerce, mention consumer protection according to current legislation and especially describe cooperation with foreign suppliers.

This dissertation is focused on copywriting or writing advertising content for online stores. Its main objective is to create instructions for writing successful text for online stores based on synthesis. Simultaneously, another aim of my dissertation is to use these findings in copywriting for selected e-shops. Both theoretical and practical parts are based on professional resources and my own experiences with copywriting beginning in 2006. This document is structured in three main parts. In the first part, I focus on theoretical recommendations for writing advertising content. In addition to creating product descriptions, this chapter deals with the preparation of texts for categories, home pages, shipping and payment sections, about us pages, articles and microcopy. In the next chapter, I describe measuring and evaluating the performance of advertising texts for online stores. The third part is devoted to the application of theoretical knowledge and to writing texts for selected eshops, including an evaluation of their success. Thanks to the selected structure, this dissertation covers almost all issues of copywriting for eshops. Chapters are structured in the same way as my usual copywriting process. I believe that my dissertation will become a useful knowledge resource for beginners and advanced copywriters, Internet marketing experts and online store owners. Selected parts of my dissertation are enhanced by my own experience, knowledge and demonstration examples. Most of them can be found on real company websites and online stores. Also, I continually refer to related resources that may be useful for every reader with deeper interest in this issue.