O estudo discute conceitualmente a qualidade do emprego seguindo um viés crítico de abordagem do tema considerando-se o contexto da sociedade informacional. O estudo é desenvolvido realizando um diagnóstico sobre a qualidade do emprego no segmento de telefonia móvel celular brasileiro, entendendo que em segmentos emergentes de emprego estabelecem-se processos particulares que implicam em diferenciais ao discutir a concepção da qualidade do emprego. Qualidade do emprego é uma matéria indefinida e polêmica que foi tratada a partir de modelos padrões de emprego, geralmente sustentados na sociedade industrial. No âmbito das transformações da realidade do trabalho e do surgimento de uma mão-de-obra de perfil diferenciado, sugere-se uma lógica distinta de avaliação da qualidade do emprego, condizente com os padrões vigentes. No estudo investigou-se como se expressa a qualidade do emprego nas operadoras de telefonia móvel celular a partir da conjugação entre as características gerais dos empregos e o perfil dos trabalhadores que estão empregados nestas empresas. A rotina do trabalho passa a ser marcada pela capacidade de ajustar-se e de estar sempre motivado, por isso, nestas empresas, buscam-se trabalhadores com perfil volátil, aspectos que têm caracterizado uma mãode- obra jovem. As condições de emprego parecem condizer com as aspirações do perfil de trabalhador demandado. A qualidade do emprego nas empresas investigadas também reside na formação de uma “cultura” que desperta no trabalhador a necessidade de reforçar a sua empregabilidade. Nessa conjugação entre exigências do emprego e aspirações dos trabalhadores os empregos podem demonstrar-se satisfatórios, expressando-se como “empregos de qualidade”. Qualidade do emprego é mais palpável quando se refere a este circuito de aspectos, e não a uma pré-concepção de um “emprego de qualidade”. / Quality of job is an indefinite and controversial subject that was dealt with from models standards job, generally supported in the industrial society. In the scope of the transformations of the reality of the work and the sprouting of a work force of differentiated profile, a logic distinct of evaluation of the quality of the job is suggested, understanding with the effective standards. In the study it was investigated as if express the quality of the job in the operators of cellular mobile telephony from the conjugate enters the general characteristics of the jobs and the profile of the workers who are used in these companies. The routine of the work passes to be marked by the capacity to adjust themselves and to be always motivated, therefore, in these companies, they search diligent with volatile profile, aspects that have characterized a young work force. The job conditions seem to understanding with the aspirations of the profile of demanded worker. The quality of job in the companies also investigated inhabits in the formation of a “culture” that awakes in the worker the necessity to strengthen its empregability. In this conjugate between requirements of the job and aspirations of the workers the jobs can be demonstrated satisfactory, expressing itself as “quality jobs”. Quality of job is more concrete when it is mentioned to this circuit of aspects, and not to a preconception of a “quality jobs”.

O estudo discute conceitualmente a qualidade do emprego seguindo um viés crítico de abordagem do tema considerando-se o contexto da sociedade informacional. O estudo é desenvolvido realizando um diagnóstico sobre a qualidade do emprego no segmento de telefonia móvel celular brasileiro, entendendo que em segmentos emergentes de emprego estabelecem-se processos particulares que implicam em diferenciais ao discutir a concepção da qualidade do emprego. Qualidade do emprego é uma matéria indefinida e polêmica que foi tratada a partir de modelos padrões de emprego, geralmente sustentados na sociedade industrial. No âmbito das transformações da realidade do trabalho e do surgimento de uma mão-de-obra de perfil diferenciado, sugere-se uma lógica distinta de avaliação da qualidade do emprego, condizente com os padrões vigentes. No estudo investigou-se como se expressa a qualidade do emprego nas operadoras de telefonia móvel celular a partir da conjugação entre as características gerais dos empregos e o perfil dos trabalhadores que estão empregados nestas empresas. A rotina do trabalho passa a ser marcada pela capacidade de ajustar-se e de estar sempre motivado, por isso, nestas empresas, buscam-se trabalhadores com perfil volátil, aspectos que têm caracterizado uma mãode- obra jovem. As condições de emprego parecem condizer com as aspirações do perfil de trabalhador demandado. A qualidade do emprego nas empresas investigadas também reside na formação de uma “cultura” que desperta no trabalhador a necessidade de reforçar a sua empregabilidade. Nessa conjugação entre exigências do emprego e aspirações dos trabalhadores os empregos podem demonstrar-se satisfatórios, expressando-se como “empregos de qualidade”. Qualidade do emprego é mais palpável quando se refere a este circuito de aspectos, e não a uma pré-concepção de um “emprego de qualidade”. / Quality of job is an indefinite and controversial subject that was dealt with from models standards job, generally supported in the industrial society. In the scope of the transformations of the reality of the work and the sprouting of a work force of differentiated profile, a logic distinct of evaluation of the quality of the job is suggested, understanding with the effective standards. In the study it was investigated as if express the quality of the job in the operators of cellular mobile telephony from the conjugate enters the general characteristics of the jobs and the profile of the workers who are used in these companies. The routine of the work passes to be marked by the capacity to adjust themselves and to be always motivated, therefore, in these companies, they search diligent with volatile profile, aspects that have characterized a young work force. The job conditions seem to understanding with the aspirations of the profile of demanded worker. The quality of job in the companies also investigated inhabits in the formation of a “culture” that awakes in the worker the necessity to strengthen its empregability. In this conjugate between requirements of the job and aspirations of the workers the jobs can be demonstrated satisfactory, expressing itself as “quality jobs”. Quality of job is more concrete when it is mentioned to this circuit of aspects, and not to a preconception of a “quality jobs”.

M.A. / Stres is ’n welbekende verskynsel in hedendaagse tye wat ’n ernstige impak het op die maatskaplike funksionering van mense. Individue ervaar dikwels hierdie impak veral binne hul werkomgewings, wat ’n direkte impak het op hul prestasies, medewerkers en kliënte. Binne diensorganisasies, soos die Suid-Afrikaanse Vrouefederasie, is daar vele uitdagings wat daagliks verskeie stresvolle situasies vir werknemers tot gevolg het. Wanneer hierdie situasies nie korrek hanteer word deur die beskikbaarheid en toepassing van doelgerigte intervensies, effektiewe streshanteringsvaardighede en ondersteuningsnetwerke nie, kan dit die kwaliteit diens negatief beïnvloed. Bestuurders van tehuise en behuisingskemas vir bejaardes en gestremdes vervul ’n baie verantwoordelike rol in hierdie inrigtings. Hierdie individue is aanspreeklik vir elke personeellid, inwoner en aksie wat vanuit die inrigting van stapel gestuur word. Deur middel van professionele waarneming deur die navorser, erkenning deur sekere van die bestuurders dat hulle wel stres ervaar, asook twee stresmetings, is vasgestel dat stres beslis ’n realiteit is binne die maatskaplike sisteme waarbinne hierdie individue funksioneer. Verskeie faktore dra by tot die belewenis van hul stres, waarby organisatoriese strukture, werkomstandighede, interpersoonlike verhoudings en verwagtinge slegs ’n paar is. Hierdie navorsingstudie se fokus is veral daarop gerig om te bepaal watter van hierdie faktore wel ’n rol speel sodat aanbevelings en riglyne vir die SAVF se oorweging aangebied kan word. Dit was die navorser se voorneme om deur middel van hierdie studie ‘n professionele ondersoek van stapel te stuur na die belewenis van stres deur bestuurders werksaam in die SAVF, sodat riglyne vanuit die ondersoek se resultate saamgestel kon word. Hierdie riglyne se doel is tweevoudig, eerstens om die individuele maatskaplike funksionering van die bestuurders te bevorder en tweedens om ’n positiewe impak op die kwaliteit diens wat vanuit hierdie strukture gelewer word, te fasiliteer. Stres is ‘n verskynsel wat dikwels ontken word en beslis nie die nodige erkenning en korrekte aandag ontvang nie. Veral binne diensorganisasies word die klem van ondersteuning en hulp hoofsaaklik op die kliëntesisteme geplaas, en dikwels word daar van diegene wat die diens lewer, se maatskaplike behoeftes vergeet. Met hierdie studie hoop die navorser om ’n positiewe bydrae te lewer om hierdie tendens effektief aan te pak.

The purpose of the research was to investigate the level of job satisfaction of primary and secondary rural and farm school teachers in Gauteng West - D2. The following research questions were addressed: „X What is the nature of job satisfaction? „X What are the factors responsible for the job satisfaction and/or dissatisfaction of rural and farm school teachers? „X How can managers or those responsible for education create job satisfaction among rural and farm schoolteachers? In this study the researcher developed a questionnaire which was used as a measuring instrument for the research. The questionnaire was designed within the framework regarding levels of job satisfaction to improve performance. The questionnaire can be used for future research studies. The results of the study indicated that three of the 27 factors showed statistically significant differences, namely, types of school, highest educational qualifications and racial groups. The main conclusion drawn from the research is that rural and farm school teachers in Gauteng West-D2 are not satisfied with their environment and available facilities. Finally there is a need for a follow - up study to be conducted on all teachers in Gauteng West ¡V D2 to determine the level of job satisfaction of all teachers. / Ms. D. Groenewald

If the wage policy of an organisation is to remain competitive in the labour market, that is, pay rates that are at least approximately equal to those prevailing in the community, then it must collect accurate wage and salary data in order to alter its pay structure as may become necessary. Wage and salary survey information provides a means by which management can determine whether its entire wage level is in accordance with that of the external labour market, and thus it is absolutely essential that methods and techniques utilised to collect such information are as objective and accurate as possible. The vital factor which has been revealed by the utilisation of many existing wage and salary survey guides is that the unavoidable subjectivity involved in the basic techniques utilised in survey procedures tends to have a cumulative effect on both data collection and analysis, and ultimately interpretation. As each technique is utilised, whether it be to obtain job comparability or to adjust salary data, the overall level of subjectivity is increased, which results in a cumulative increase in the margin of error involved in data collection. This study has been aimed at developing and practically testing a comprehensive guide to conducting wage and salary surveys which effectively minimises and, over successive surveys, eradicates the necessity for these subjective techniques. Due to the fact that the elements of job evaluation, namely, job analysis, job description, job specification and the job evaluation plan itself, form the nucleus of the techniques utilised for the data gathering and analysis process, the initial study was aimed at developing a job evaluation process which would be as objective as possible. In the development of such a system a range of job evaluation plans were tested for comparability in rating of jobs, the hypothesis being that any evaluation method or plan, when correctly applied to a series of jobs, will result in the same classification. This study intercorrelated rates derived for twenty-four key jobs selected from one particular organisation, using the job evaluation methods utilised by sixteen different organisations, and found that these rates intercorrelated between 0,93 to 0,99. These intercorrelations indicate a high degree of commonality among the sixteen methods; thus providing a justification for the utilisation of one particular job evaluation plan for the adjustment and weighing of wage and salary data in the survey data analysis procedure. To further justify the utilisation of one particular method, and thereby increase probability of acceptance by participating organisations, the independence of the sub-factors of the selected plan were tested by intercorrelating the factor scores for two job samples, one consisting of sixty jobs, type and level being heterogeneous, the other consisting of forty jobs, type and level being homogeneous. Sub-factor intercorrelations in the group of heterogeneous jobs ranged from 0,71 to 0,98 while all but one correlated at or above 0,90 with the total score, thus emphasising the independence of sub-factors, while intercorrelations in the group of homogeneous sample were much lower, ranging from 0,26 to 0,89, indicating greater factorial independence due to the fact that these jobs are limited to a narrower range of grades such that specific job differences in respect of sub-factors are more likely to show up. Utilising this selected job evaluation plan as the core of the developed job evaluation process, a wage and salary survey guide was formulated, the unique concept being a comparison of participating organisation pay structures rather than comparison of positions as a basis for data collection. The job evaluation system was utilised in the formulation of a "one-time" standardisation of participating organisation pay structures according to the survey organisation pay structure, the hypothesis being that these standardised pay structures may be utilised over successive surveys without the necessity for restandardisation, and thus eliminating the use of subjective methods and techniques subsequent to the initial standardisation. Utilising an international oil company as the survey organisation this newly formulated structural comparison guide was practically tested by applying it in conjunction with the existing survey organisation wage and salary survey guide as a means of competitive market wage and salary data gathering and analysis, over successive survey years, namely, 1974, 1977, and 1980. The results obtained through application of this guide were subsequently compared with those results obtained by two professional survey organisations, and proved to be reliable and consistent enough over the applicable survey years to warrant acceptance of the pay structural comparison concept as a valid wage and salary survey technique.

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