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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
111

Airport development in Sub-Saharan Africa: opportunities for public private partnerships

Langeslag, Marcel January 2016 (has links)
Report submitted in partial fulfilment of the requirements for the degree of Master of Management in Finance and Investment Faculty of Commerce, Law and Management Wits Business School University of the Witwatersrand Johannesburg, South Africa / The development of transportation infrastructure, including airports, plays a vital role in economic growth in emerging markets. However, government budget allocations for this purpose are often insufficient to realise the full benefits. Project finance and Public Private Partnerships (PPPs) in particular, have been used to enable private sector participation in the financing of airport development. Airports PPPs have successfully been implemented worldwide, including, to a lesser extent, in emerging markets and Sub-Saharan Africa (SSA). There is a lack of literature on the benefits, risks, challenges and opportunities associated with airport PPPs in SSA, which this research aims to address. Case studies of recent airport PPPs in Brazil and India provide an outline of the emerging market context and insight into factors that affected these airport PPPs. In-depth interviews with two representatives of governments in SSA provide a rich view on the perceived benefits, risks, challenges and opportunities associated with airport PPPs in Africa. This research has found that airport PPPs can contribute to airport developments in SSA by enabling the private funding of airport upgrades and expansions. However, governments have an important role to play in providing an enabling environment for private investors by improving investability and implementing clear and practical PPP legislation, aviation policies and economic regulation of airport services. The limited institutional capacity and domain expertise of SSA governments is perceived as a challenge to the implementation of airport PPPs in the region. The low level of air traffic and small number of airports that handle more than one million passengers per annum further limit the opportunities for airport PPPs in SSA, although strong GDP growth provides an encouraging sign. Successful airport PPPs require the participation of private consortia with expertise in airport operations, construction and infrastructure concessions. Financing of airport PPPs is done preferably from domestic sources and development finance can play an important role. There are risks associated with the foreign ownership of key national infrastructure and a reliance on private sector to provide public infrastructure. Lighter forms of PPPs that limit the private sector risk exposure may be more suitable to the low-traffic and high-risk environment in SSA. / MT2017
112

A study of public-private partnerships in the development of affordable housing projects: A case of Johannesburg

Dube, Simphiwe Petunia 23 July 2013 (has links)
This research report investigated public-private partnerships in the development of affordable housing in Johannesburg. The study evaluated the success of affordable housing projects developed through the joint efforts of the public and the private sector. It explored how the private and the public sector help each other in development projects to ensure successful projects which benefit low to middle (gap market) income households. To do this, the study utilised two affordable/integrated housing development projects in the Johannesburg area. These were the Fleurhof project on Main Reef road and the Pennyville development on New Canada road. Interviews were also conducted to get information from the different stakeholders involved in affordable housing project developments with regards to their experiences, lessons learnt and propositions for better and more efficient running of future such projects. Studies and information received from interviews were evaluated using theoretical frameworks around affordable housing and public private partnerships as to determine if these projects and activity happening in the Johannesburg area is in line with theories and policies developed to guide public-private activity and affordable housing development. The findings from the field study analysis (case studies and interviews) were used to provide recommendations as to what can be done for better outcomes in public-private partnership projects in affordable housing delivery. From the field work it was found that contrary to the study claims and propositions, publicprivate partnership housing developments are benefiting the intended income group and that the private sector has gained confidence and is becoming more and more interested and involved in such projects. This is not to say that no issues were discovered or raised during the study. This is why recommendations were brought forward and these are mainly directed to the public sector. Recommendations include that public sector needs to increase its capacity when it comes to the area of developing affordable housing projects as lack of capacity results in unnecessarily lengthy application approval periods which become very costly when it comes to development. Other recommendations are for better planning and review of procedures for the public sector to be more efficient as the private sector works on time and need payments and other procedures to occur on time to avoid setbacks and strains on public private relationships.
113

Financial development and affordability of public private partnerships (PPPs): implication for Uganda's infrastructural development plans

Kamara, Edgar January 2016 (has links)
Thesis submitted in partial fulfillment of the requirements for the degree of Master of Management in Finance and Investment Wits Business School University of the Witwatersrand, Johannesburg, South Africa October 2016 / This thesis addresses affordability of private financing for infrastructure in the context limited public sources of funding and a low level development of Uganda’s financial sector. The thesis addresses the factors that influence the cost of private financing of public infrastructure; the influence of the level of development of domestic financial markets in the determination of private financing costs of infrastructure projects; the private sector options feasible for financing Uganda’s infrastructure development and the scope for public sector interventions to reduce the cost of private finance in infrastructure. The research project was undertaken between June 2015 and March 2016.The research methodology was mainly library based and qualitative in nature. However, the approach was dual in nature since both existing sources of information and primary data were used. The study has established that in the face of limited public funding and a deficit in infrastructure development expenditure, private financing for public infrastructure is indispensable. However, it is relatively more costly, with good reason. However, there is scope for the public sector to affect favorably the cost of private financing for infrastructure. In particular, steps to address regulatory, political and country risk are critical. Equally important are measures to address macroeconomic instability and strengthen balance of payment positions as well as reforms to widen and deepen the financial sector. In addition, optimizing project selection and preparation as well as a establishing a credible pipeline of infrastructure projects coupled with suitable financing plans can positively impact the cost of private financing for infrastructure. / MT 2018
114

Arbetsmiljö, ledarskap och arbetsklimat : En kvantitativ undersökning om psykisk hälsa på svenska arbetsplatser / Work environment, leadership and work climate : A quantitative study about mental health in Swedish workplaces

Kensert, Isabella January 2019 (has links)
Det finns ett ökat intresse att förhindra psykisk ohälsa eftersom det påverkar många arbetstagare. Något som kan påverka arbetstagarnas psykiska hälsa i positiv mening är en stödjande ledare och en bra arbetsmiljö. Syftet med studien var att undersöka vilka faktorer i arbetet som kan vara viktiga och avgörande för att arbetstagare ska uppleva en bättre psykisk hälsa, men även om män och kvinnor och offentlig och privat sektor skiljer sig åt i upplevd psykisk hälsa. De frågeställningar som användes för att besvara studiens syfte var: Frågeställning 1: Har arbetsmiljön och ledarskapet betydelse för arbetstagares psykiska hälsa? Frågeställning 2: Har arbetsklimatet en inverkan på arbetstagares psykiska välmående? Frågeställning 3: Upplever kvinnor sämre psykisk hälsa än män inom arbetslivet? Frågeställning 4: Upplever arbetstagare inom offentlig sektor sämre psykisk hälsa än arbetstagare inom privat sektor? I en enkätundersökning deltog totalt 100 arbetstagare.  Resultaten av korrelationsanalyser visade att en god arbetsmiljö och en bra ledare, samt ett bra arbetsklimat kan bidra till bättre psykisk hälsa hos arbetstagarna. Resultatet av flervägs variansanalys för oberoende mätningar visade däremot ingen skillnad i upplevd psykisk hälsa bland män och kvinnor, samt mellan offentlig och privat sektor. Slutsatsen är att arbetsmiljön, ledarskapet och arbetsklimatet verkar spela en betydelsefull roll för att arbetstagare ska uppleva en bättre psykisk hälsa inom verksamheterna. / The interest to prevent mental illness has grown since it affects many employees. Factors that could affect employees’ mental health in a positive direction are supportive leaders and good working environments. The aims of this study were to investigate what factors at work were vital for better experienced mental health of the employees’, and to investigate differences in mental health between men and women and between the public and private sectors. The research questions formulated were: Question 1: Do the working environment and leadership have any significance for the employees’ mental health? Question 2: Does the work climate have an effect on the employees’ well-being? Question 3: Do women experience worse mental health compared to men, at work? Question 4: Do employees’ within the public sector experience worse mental health compared to employees’ within the private sector? A total of 100 employees participated in a survey. The result of a correlation analysis showed that a good working environment, good leadership and a good working climate can contribute to improved mental health among the employees. The results from an analysis of variance test illustrated no significant difference in mental health between women and men or between public and private sector. The conclusion is that the work environment, the leadership and the work climate seems to play a meaningful role when it comes to better experienced mental health among the employees within both public and private sectors.
115

Caminhos da Paragerência: trajetórias, experiências e expectativas entre formandos de administração de empresas de uma universidade privada / Administration paths: trajectories, experiences and expectations among students of business administration at a private university

Oliveira, Nahema Nascimento Barra de 18 February 2009 (has links)
O presente estudo inicia-se com uma reconstituição da história dos cursos superiores de administração de empresas no Brasil, visando um objetivo preciso: localizar, no interior das hierarquias existentes no ensino superior e, especialmente, no ensino da administração, uma escola superior do setor privado em São Paulo (capital). Nessa escola aqui designada como Universidade A é que se inserem os formandos de administração de empresas que participaram desta investigação. A partir do lugar ocupado no campo acadêmico pela administração lugar no qual são combinados paradoxalmente saberes e práticas que se encontram na tensa fronteira entre dois mundos antagônicos (o do homo academicus e o do homo oeconomicus) , afirma-se que a Universidade A está localizada num espaço ainda mais fronteiriço (do ponto de vista científico) do que o ocupado pelas escolas de administração tradicionais e/ou de prestígio neste campo específico do ensino superior. Considerando-se que as escolas de administração ocupam uma posição subordinada no mundo da academia, a Universidade A, tida como uma escola sem tradição no ensino da administração, localiza-se, portanto, em um lugar duplamente subordinado, situado na margem da margem do sistema institucional de ensino superior. Depois de definir a posição da Universidade A no campo do ensino superior em geral e, posteriormente, no campo do ensino da administração, este estudo explora qualitativamente os sentidos da educação superior e, em particular, do ensino de administração, junto a alunos formandos com baixo capital econômico e sem tradição escolar que se encontram nesse campo acadêmico duplamente marginal. Por fim, o trabalho aqui apresentado busca compreender como esses formandos em administração de empresas respondem e reagem individualmente isto é, no plano micro de sua experiência específica às recentes transformações macro-sociais (decorrentes do processo mais amplo de reestruturação produtiva) em termos de práticas, escolhas e expectativas a partir dos espaços sociais nos quais eles estão situados e transitam. / The present study begins with the reconstitution of the history of Higher Education Business Administration courses in Brazil, and aims at localizing one specific São Paulo-based private-sector school within the existing hierarchies in Higher Education and within the Business Administration Education field. All the students who took part in this investigation belong to this school referred to as University A. In regard to the position of Business Administration within the academic field a field which paradoxically combines knowledges and practices found in the tense boundaries between two antagonist worlds (homo academicuss and homo oeconomicuss) University A stands in an even more (scientifically) borderline space, in comparison to traditional or more prestigious schools. Considering that Administration Schools remain in a subordinate position in the academic world, a less traditional school such as University A is held in a doubly subordinate position, on the margins of the established Higher Educational system. After defining the position of University A within the Higher Education field and, subsequently, within the Business Education field, the present research explores qualitatively the senses of Higher Education and, specifically, Business Administration Education by students with low-economic capital and without schooling tradition, who find themselves in this doubly marginal field. Finally, the research aims at understanding how such Business Administration students respond and react individually i.e. in the micro-plan of their specific experience to recent social macro-changes (due to the broader process of productive restructuring) in terms of practices, choices and expectations, based on the social spaces in which they are situated.
116

Autonomia profissional da enfermeira obstétrica / Professional autonomy of the nurse-midwife

Saad, Doris Elisabeth Ammann 19 May 2008 (has links)
O modelo de assistência ao parto o Brasil está fortemente relacionado à atuação do médico e a maioria dos partos é realizada em ambiente hospitalar: em 2004, 94% dos partos foram hospitalares e 43% dos nascimentos ocorreram por cesariana, uma atividade estritamente médica. Na rede privada de serviços de saúde do município de São Paulo, o percentual de cesarianas gira em torno de 84%. A partir do final da década de 1990, vêm sendo formuladas políticas públicas para promover mudanças nesse modelo. Algumas dessas proposições favorecem a inserção de enfermeiras obstétricas e obstetrizes (EO) na assistência ao parto, reconhecendo sua importância para promover o parto normal. Nesse contexto, a autonomia profissional da EO na atenção de baixo risco e o trabalho colaborativo na assistência ao parto são elementos fundamentais para uma atenção qualificada. Por sua vez, a atuação da EO na assistência ao parto é definida não exclusivamente pelas políticas de saúde oficiais, mas também pela organização da assistência praticada nas instituições. A forma como a EO atua na assistência ao parto e como vivencia a autonomia profissional e o trabalho colaborativo dependem do local de atuação, das regras e normas da instituição, da divisão técnica do trabalho e da relação hierárquica estabelecida na equipe obstétrica. O objetivo deste estudo foi descrever como a enfermeira obstétrica percebe sua inserção na equipe obstétrica e sua autonomia profissional na assistência à mulher durante o parto, em instituições de saúde privadas. Foi utilizada a metodologia qualitativa e o estudo foi realizado com EO que atuavam em instituições de saúde privadas da cidade de São Paulo, que atendem exclusivamente pacientes particulares ou usuários de seguros ou planos de saúde. Os dados foram coletados por meio de entrevista semi-estruturada, como uso do gravador. Foram incluídas 15 EO que atuavam no centro obstétrico de nove instituições de saúde privadas. A análise de conteúdo foi utilizada para sistematizar os dados qualitativos e a discussão foi realizada considerando os seguintes temas: Autonomia; Confiança e cumplicidade: principais facilitadores da autonomia; Outros aspectos facilitadores da autonomia; Dificuldades para a autonomia; Facilitadores do trabalho colaborativo; Barreiras para o trabalho colaborativo; Percepção da inserção da enfermeira obstétrica na equipe; Composição e coordenação da equipe de assistência ao parto; Reflexões sobre a atuação da enfermeira obstétrica nas instituições de saúde privadas. Identificamos que apesar do apoio legal e do reconhecimento dos órgãos oficiais e organizações internacionais da importância da EO assistência à mulher no parto, sua atuação nas instituições privadas do município de São Paulo é muito restrita e aquém das competências estabelecidas para esta profissional. As EO apontaram o não reconhecimento de suas atribuições pelos médicos obstetras como um dos principais fatores para a restrição de sua autonomia e para a falta de trabalho colaborativo no cuidado da parturiente / The model of healthcare during labor in Brazil is strongly associated to the physician care, and the majority of deliveries occur in hospitals: in 2004, 94% of the deliveries took place in hospitals and 43% of them were cesarian sections, something that implies medical care. In the private health system in the city of São Paulo, the incidence of cesarian section deliveries reaches around 84%. Since the end of the 1990-decade, some political initiatives have been trying to change this model. Some of the proposals favor the insertion of nurse-midwives in the assistance team, recognizing the importance of this professional in the promotion of normal delivery. In that context, the professional autonomy of the nurse-midwife and collaborative work in the delivery assistance are essential for a qualified care. However, the role of the nurse-midwife in the delivery assistance is defined not only by official guidelines, but also by the institutions\' policies. The way she can live professional autonomy and collaborative work depends on the type of hospital, its rules and norms, on the distribution of work among the team\'s members and on the hierarchical relationships. This study had the objective of describing the nurse-midwife\'s perception of her insertion in the assistance team and of her professional autonomy in private hospitals. This was a qualitative study, with nurse-midwives working in private institutions in São Paulo that assist members of health care insurance plans. Data were collected by means of semi-structured interviews, registered in a tape recorder, with 15 nurse-midwives who work in 9 private hospitals. Content analysis was used and the qualitative data collected was discussed based on the themes: autonomy, factors that facilitate autonomy or factors that make autonomy more difficult, facilitators of collaborative work and factors that make it more difficult, the composition and coordination of the delivery health care team and the perception of the nurse-midwife of her insertion in the team. We observed that, despite the legal support and the recognition of official and international organizations about the role of the nurse-midwife, her actual work in the private hospitals in São Paulo is restricted and are not in accordance with her competence and skills. The nurse-midwives pointed out that obstetricians do not recognize their responsibilities in the health care team, and this restricts her autonomy and plays against the collaborative work in the patient\'s benefit
117

Essays on Women and Historically Disadvantaged Social Groups, and Indian Development Policy

Bagavathinathan, Karan Singh 27 September 2018 (has links)
No description available.
118

Gerenciamento de portfólio de projetos nos setores público e privado: caracterí­sticas, similaridades e distinções. / Project portfolio management in the public and private sectors: characteristics similarities and distinctions.

Maceta, Paulo Rafael Minetto 28 November 2017 (has links)
O gerenciamento de portfólios de projetos é adotado por organizações para garantir que sejam priorizados e realizados os melhores projetos para atingir os objetivos estratégicos da organização e para haver um melhor planejamento do uso dos diversos recursos da organização para a execução dos projetos. O setor público tem características que o distingue do setor privado, o que reflete em como as organizações dos dois setores são gerenciadas. O objetivo deste trabalho, além de realizar uma revisão bibliográfica sobre o gerenciamento de portfólio no setor público, é estudar as características e ferramentas utilizadas no gerenciamento de portfólio de projetos no setor público em comparação com o setor privado. Para a realização deste estudo foram realizados estudos de caso em quatro empresas privadas de diversos setores e em quatro organizações públicas de diversas esferas de governo e de atuação. Nos estudos de caso, além da análise de documentação, foram realizadas entrevistas com profissionais de todas as organizações as quais foram transcritas e analisadas com auxílio do NVivo, um programa de análise qualitativa de dados. A análise dos dados levantados frente às proposições de pesquisa permitiu constatar que em ambos os setores o gerenciamento de portfólio de projetos tem como um de seus objetivos principais gerar um alinhamento entre os projetos realizados e os objetivos estratégicos pretendidos pela organização; as organizações do setor público, ao contrário do sugerido pela análise da literatura, possuem uma maior formalização dos seus processos de gerenciamento de portfólio de projetos; existe um indicativo que as ferramentas utilizadas em ambos os setores são semelhantes, sendo que a ferramenta de pontuação e ordenamento é uma das mais utilizadas nas organizações pesquisadas; as classes de critérios mais utilizadas para a seleção e priorização do portfólio no setor público são diferentes das classes de critérios utilizadas no setor privado; a classe de critérios \"financeira\" é a que possui maior quantidade de critérios no setor privado e menor quantidade no setor público, situação que se inverte com a classe \"social e ambiental\" que tem maior quantidade de critérios no setor público e menor número no setor privado; o setor público tem menor atenção ao gerenciamento de riscos do que o setor privado. Não foi possível concluir se há diferença entre a influência das partes interessadas internas e externas à organização no gerenciamento de portfólio nos setores analisados. / Project portfolio management is used by organizations to ensure that they prioritize and execute the best projects available to achieve the organization\'s strategic objectives and to better plan the use of their resources. The public sector has some characteristics that distinguish it from the private sector that influences how organizations in both sectors are managed. This work aims to carry out a bibliographic review on portfolio management in the public sector and also to compare the characteristics and tools of project portfolio management processes used in the public and private sector. In order to carry out this study, eight case studies were carried out, four in private companies from different sectors and four in public organizations from different government´s responsibility and regions. During the case studies, in addition to documentation analysis, interviews were conducted with organizations´ professionals, that were transcribed and analyzed using NVivo, a qualitative data analysis software. The analysis of the data collected in comparison to the research proposals showed that in both sectors the main goal of project portfolio management is to generate an alignment between the projects carried out and the strategic objectives pursued by the organization; on the contrary that were indicated by the literature review, public sector organizations have more formalized project portfolio management processes than private sector companies; there is an indication that organizations in both sectors use similar tools and the scoring and classification´s type is the most commonly used; the selection and prioritization criteria most used by public sector organizations are from different class than the most used by private sector organizations; the \"financial\" class of criteria is the one that has the biggest amount of criteria in the private sector and the smallest amount in the public sector, the opposite situation occurs in the \"social and environmental\" class that has the biggest amount of criteria in the public sector and the smallest amount in the private sector; public sector organizations are less concerned about risk management than private sector organizations. It wasn´t possible to infer if there is a difference in the influence\'s level between internal and external stakeholders in the project portfolio management\'s practices in the analyzed sectors.
119

Tecnologia de informação e sistemas: uma avaliação da terceirização de serviços em organizações do setor privado / Information technology and systems: an analyzes of outsourcing services in organizations of the private sector

Prado, Edmir Parada Vasques 13 October 2005 (has links)
A terceirização é uma das muitas técnicas de gestão adotadas pelas corporações em todo o mundo, como uma forma de aumentar a eficiência organizacional. Ela tem ocorrido em diversos setores empresariais e também é uma realidade no Brasil. Os trabalhos científicos que tratam da terceirização cresceram nos últimos anos e novos serviços terceirizados têm surgido, o que mostra a dinâmica desse mercado, a relevância e a atualidade do tema. Esta pesquisa representa um estudo importante para as organizações, na medida em que aumenta o conhecimento sobre as alternativas de contratação que podem ser utilizadas e orienta as organizações sobre as particularidades da TIS que devem ser consideradas no processo de contratação de terceiros. O objetivo do trabalho é analisar a terceirização da Tecnologia de Informação através dos serviços terceirizados e de seus arranjos contratuais. A pesquisa abrange as organizações de porte médio e grande, do setor privado e que estão localizadas no Estado de São Paulo. A análise restringe-se ao processo de contratação. O modelo de pesquisa foi construído a partir de uma revisão da literatura sobre o tema da terceirização, e em especial aqueles relacionados a Tecnologia de Informação. A pesquisa utilizou uma amostra não probabilística contendo 267 serviços terceirizados, presentes em 71 organizações. O dados foram coletados através de questionário e tratados estatisticamente através de técnicas não-paramétricas e Análise de Agrupamentos. A pesquisa se caracteriza por ser descritiva, verificando freqüências e ligações entre variáveis da organização, dos serviços terceirizados e dos arranjos contratuais. Adicionalmente, utilizou-se a técnica estatística de Regressão de Dados Categorizados para avaliar possíveis relações de causa e efeito. Através desta pesquisa foi possível identificar quatro grupos distintos de empresas, em relação ao grau de terceirização, e descrever às características organizacionais associadas a cada grupo. As razões mais freqüentes para terceirizar, bem como as categorias de serviços e contratos mais utilizados também foram apresentados. Além disso, foram identificadas três possíveis relações de causa e efeito entre as características organizacionais, as categorias de serviços terceirizados e os arranjos contratuais. / In the present more and more companies are choosing Information Technology outsourcing in order to increase the organization productivity. It has been adopted by many corporations all over the world and also in Brazil. The growth of outsourcing and the new added-value services shows the importance and the dynamics of this market. In addition, the increase of papers and scientific works about outsourcing confirms the actuality of this theme. This research represents an important study for the organizations because it increases the knowledge about the contract options available for the companies, and guides them about the Information Technology outsourcing process, which has particularities and differs from the outsourcing process of other activities. The objective of this Thesis is to increase the knowledge about outsourcing, through analyzes of companies outsourcing activities and contract model adopted. The scope of this research is limited to organizations of the private sector, and analyzes focus on the process of defining the contract model. Only middle to big companies were researched. The research begins with a revision of the literature about the outsourcing, and especially the literature about Information Technology outsourcing. The sample counts 267 outsourcing contracts, in 71 Brazilians companies, and dos not represents a randomly drawn sample of the population. The data was collected with questionnaire and treat through non-parametric statistical methods. The research characterizes for being a descriptive study regarding the relation between organizational characteristics, outsourcing activities, and contract model. In addition, was used the statistical method of Categorical Regression to analyze cause and effect relations. Through this research was possible to identify four distinct company groups, distinguished by the amount of outsourced activities. The characteristics of each group were described in details. Issues about reasons for outsourcing, kind of activities outsourced and contract model are presented. A discussion about possible cause and effect relations are also presented.
120

Terceirização da tecnologia de informação: uma avaliação dos fatores que motivam sua adoção em empresas do setor industrial de São Paulo / Information technology outsourcing: an analysis of the outsourcing process adoption in organizations of the private sector

Prado, Edmir Parada Vasques 07 December 2000 (has links)
A terceirização é uma das muitas técnicas de gestão adotadas pelas corporações em todo o mundo, como uma forma de aumentar a eficiência organizacional. Ela tem ocorrido em diversos setores empresariais e também é uma realidade no Brasil. Os trabalhos científicos que tratam da terceirização cresceram nos últimos anos e novos serviços terceirizados têm surgido, o que mostra a dinâmica desse mercado, a relevância e a atualidade do tema. Esta pesquisa representa um estudo importante para as organizações, na medida em que aumenta o conhecimento sobre as alternativas de contratação que podem ser utilizadas e orienta as organizações sobre as particularidades da TIS que devem ser consideradas no processo de contratação de terceiros. O objetivo do trabalho é analisar a terceirização da Tecnologia de Informação através dos serviços terceirizados e de seus arranjos contratuais. A pesquisa abrange as organizações de porte médio e grande, do setor privado e que estão localizadas no Estado de São Paulo. A análise restringe-se ao processo de contratação. O modelo de pesquisa foi construído a partir de uma revisão da literatura sobre o tema da terceirização, e em especial aqueles relacionados a Tecnologia de Informação. A pesquisa utilizou uma amostra não probabilística contendo 267 serviços terceirizados, presentes em 71 organizações. O dados foram coletados através de questionário e tratados estatisticamente através de técnicas não-paramétricas e Análise de Agrupamentos. A pesquisa se caracteriza por ser descritiva, verificando freqüências e ligações entre variáveis da organização, dos serviços terceirizados e dos arranjos contratuais. Adicionalmente, utilizou-se a técnica estatística de Regressão de Dados Categorizados para avaliar possíveis relações de causa e efeito. Através desta pesquisa foi possível identificar quatro grupos distintos de empresas, em relação ao grau de terceirização, e descrever às características organizacionais associadas a cada grupo. As razões mais freqüentes para terceirizar, bem como as categorias de serviços e contratos mais utilizados também foram apresentados. Além disso, foram identificadas três possíveis relações de causa e efeito entre as características organizacionais, as categorias de serviços terceirizados e os arranjos contratuais. / In the present more and more companies are choosing Information Technology outsourcing in order to increase the organization productivity. It has been adopted by many corporations all over the world and also in Brazil. The growth of outsourcing and the new added-value services shows the importance and the dynamics of this market. In addition, the increase of papers and scientific works about outsourcing confirms the actuality of this theme. This research represents an important study for the organizations because it increases the knowledge about the contract options available for the companies, and guides them about the Information Technology outsourcing process, which has particularities and differs from the outsourcing process of other activities. The objective of this Thesis is to increase the knowledge about outsourcing, through analyzes of companies outsourcing activities and contract model adopted. The scope of this research is limited to organizations of the private sector, and analyzes focus on the process of defining the contract model. Only middle to big companies were researched. The research begins with a revision of the literature about the outsourcing, and especially the literature about Information Technology outsourcing. The sample counts 267 outsourcing contracts, in 71 Brazilians companies, and dos not represents a randomly drawn sample of the population. The data was collected with questionnaire and treat through non-parametric statistical methods. The research characterizes for being a descriptive study regarding the relation between organizational characteristics, outsourcing activities, and contract model. In addition, was used the statistical method of Categorical Regression to analyze cause and effect relations. Through this research was possible to identify four distinct company groups, distinguished by the amount of outsourced activities. The characteristics of each group were described in details. Issues about reasons for outsourcing, kind of activities outsourced and contract model are presented. A discussion about possible cause and effect relations are also presented.

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