A Construção Civil é conhecida como uma das indústrias com mais baixa produtividade da mão de obra se comparada com as demais indústrias. Entre os diversos fatores para tal baixa produtividade, a gestão é apontada como o maior deles. Como alternativa para melhorar a produtividade da mão de obra na construção, foram estudados dois temas: padronização de processos produtivos e melhoria contínua. Este trabalho tem como objetivos: descrever o processo de implantação destes dois temas em uma obra de infraestrutura, evidenciar as vantagens de sua aplicação, propor uma metodologia prática de integração entre padronização de processos produtivos e melhoria continua, e por fim, consolidar os temas estudados. A metodologia para cumprir esses objetivos utilizou-se de uma revisão bibliográfica sobre Lean Construction, que serviu como base para aplicação dos conceitos, melhoria contínua, produtividade de mão de obra e padronização de processos de produção e uma pesquisa-ação, na qual o autor participou ativamente da pesquisa. Durante a pesquisa, foram desenvolvidos um formulário para captura de melhorias realizadas pelas equipes de produção chamado de Kaizen e procedimentos operacionais para padronizar os processos de produção. O impacto da aplicação destas ferramentas foi medido na produtividade da mão de obra em diversas equipes de produção de dutos. Como resultado houve um aumento da produtividade nas equipes, uma menor variabilidade da produção e a diminuição de interrupções da produção. Por fim, é feita uma proposta de integração prática dos conceitos apresentados. / Civil Construction industry is known as one of the less productive compared to other industries. Among many factors for such low productivity, the management is pointed as the major one. As an alternative to enhance labor productivity in the construction industry, two topics were researched: standardization of production procedures and continuous improvement. The objective of this research is: describe the process of execution of these two topics in an infrastructure construction project, to evidence the vantages of its application, propose a useful methodology to integrate the standardize production procedures and the continuous improvement, and at last, consolidate the both researched topics. The methodology to fulfill these objectives was a literature review about Lean Construction, which is the foundation to the application of the two concepts, continuous improvement, labor productivity, standardization of production procedures and an action research, that the author had an actively participation. During the research, it was developed a form to capture the improvements made by the production teams called Kaizen and operational procedures to standardize production processes. The impact of this tools´ application was measured at the labor productivity rate in different pipeline production teams. As a result, there was an increase of productivity in all teams, a decrease in the production variability and the decrease of production time interruptions. At the end, it is made a proposition of useful integration of the concepts researched.

A Construção Civil é conhecida como uma das indústrias com mais baixa produtividade da mão de obra se comparada com as demais indústrias. Entre os diversos fatores para tal baixa produtividade, a gestão é apontada como o maior deles. Como alternativa para melhorar a produtividade da mão de obra na construção, foram estudados dois temas: padronização de processos produtivos e melhoria contínua. Este trabalho tem como objetivos: descrever o processo de implantação destes dois temas em uma obra de infraestrutura, evidenciar as vantagens de sua aplicação, propor uma metodologia prática de integração entre padronização de processos produtivos e melhoria continua, e por fim, consolidar os temas estudados. A metodologia para cumprir esses objetivos utilizou-se de uma revisão bibliográfica sobre Lean Construction, que serviu como base para aplicação dos conceitos, melhoria contínua, produtividade de mão de obra e padronização de processos de produção e uma pesquisa-ação, na qual o autor participou ativamente da pesquisa. Durante a pesquisa, foram desenvolvidos um formulário para captura de melhorias realizadas pelas equipes de produção chamado de Kaizen e procedimentos operacionais para padronizar os processos de produção. O impacto da aplicação destas ferramentas foi medido na produtividade da mão de obra em diversas equipes de produção de dutos. Como resultado houve um aumento da produtividade nas equipes, uma menor variabilidade da produção e a diminuição de interrupções da produção. Por fim, é feita uma proposta de integração prática dos conceitos apresentados. / Civil Construction industry is known as one of the less productive compared to other industries. Among many factors for such low productivity, the management is pointed as the major one. As an alternative to enhance labor productivity in the construction industry, two topics were researched: standardization of production procedures and continuous improvement. The objective of this research is: describe the process of execution of these two topics in an infrastructure construction project, to evidence the vantages of its application, propose a useful methodology to integrate the standardize production procedures and the continuous improvement, and at last, consolidate the both researched topics. The methodology to fulfill these objectives was a literature review about Lean Construction, which is the foundation to the application of the two concepts, continuous improvement, labor productivity, standardization of production procedures and an action research, that the author had an actively participation. During the research, it was developed a form to capture the improvements made by the production teams called Kaizen and operational procedures to standardize production processes. The impact of this tools´ application was measured at the labor productivity rate in different pipeline production teams. As a result, there was an increase of productivity in all teams, a decrease in the production variability and the decrease of production time interruptions. At the end, it is made a proposition of useful integration of the concepts researched.

The market has been evolving from mass production towards mass customization, which has increased the complexity level for the companies. Unlike in mass production companies where the tasks are routine and standardized, the mass customization types of companies have a varied work demand which makes the work environment complex. These types of mass customization companies are known as High Mix Low Volume type of companies basically because of their characteristics of having a high mix in products and comparatively low volume production.  This thesis research was done with DEWTON INDUSTRIES, Kochi in India. Although product variety and complexity has been answered using technology development and modularization in the previous studies, there has been less focus given to reducing the complexity from the production process point of view. It is also evident that there is limited literature and research done regarding the standardization in High Mix Low Volume type companies both in the academia and in the industry. Hence, understanding the problems regarding standardization in a High Mix Low Volume company and how to handle them has been of a major importance at this point of time. The purpose of the research is to see how standardization can be increased in HMLV companies. The research approach used here was the case study to collect the necessary data to achieve the results. The data collection techniques used were interviews, observations and literature review, which gave the guidelines and suggested solutions to the identified problems related to standardization in High Mix Low Volume company in the production department.  The findings from the research suggest that standardization in HMLV production is very important for the companies in their current market demands. This is because standardization has a major effect on the quality of end products, production lead time, working standards of employees in the production department and design department. Various problems can occur, and only standardized procedures can solve these problems. It has been well exemplified in this thesis work, how these standardized procedures can increase the quality of the products, increase production speed, and also profit for the company. This research paper can be used as a guideline by other HMLV companies, while they plan to implement standardization in the production department. To the best of our knowledge this research was one of a kind in this particular field of study and also provides a base for in-depth research on each identified problem.

This article describes how Lean Manufacturing tools were applied in a Peruvian textile company. A production management model is proposed whose goal is to reduce the number of non-conforming products in the pants manufacturing line. For this, all information was gathered from the production area of the company under study. With the use of quality tools, the diagnosis of the current situation of the pants line was made, identifying the most significant defects, which were 19.43% of produced units in 2018. It was determined that the main causes of the observed defects refer to non-standardized sewing processes, quality control errors, non-standardized cutting processes, and poor production planning. The application of VSM and SMED allowed the correct standardization of denim pants production, TQM allowed proper control and quality management of the production process, and JIT for optimal production planning.

Automatic miniload warehouses with stacker cranes are used in intralogistics processes to decouple demand from supply. However, these systems are highly complex, requiring an extensive planning phase. By identifying the commonalities among these warehouses, our research presents an approach to reduce the complexity of the planning process of automatic miniload warehouses with stacker cranes.

p. 1 - 170 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-22T20:00:48Z No. of bitstreams: 1 888888.pdf: 2113368 bytes, checksum: 6c523afd5406567e53a65d2e10297c14 (MD5) / Made available in DSpace on 2013-01-22T20:00:48Z (GMT). No. of bitstreams: 1 888888.pdf: 2113368 bytes, checksum: 6c523afd5406567e53a65d2e10297c14 (MD5) Previous issue date: 2008 / A padronização de processo através da Gestão da Qualidade Total foi e tem sido uma ferramenta poderosa na busca da excelência operacional através da preparação e auxílio aos executantes na realização das suas tarefas. O processo de padronização que contribui para um desempenho de excelência do operador inclui a elaboração dos padrões, desenvolvimento das competências dos operadores e a verificação destes dois últimos à realidade da planta, é à base de sustentação da operação segura, minimizando os riscos inerentes à atividade industrial, e rentável, através da maximização da produtividade. Esta pesquisa desenvolveu um modelo de avaliação deste processo utilizando as melhores práticas adotas pelas indústrias de processamento contínuo, visando verificar a aplicação destes conceitos em uma planta de destilação de petróleo, no período de 2005 a 2007. A pesquisa apontou pontos de melhoria no grau de abrangência dos padrões existentes quando comparados com as tarefas desenvolvidas pelos operadores, na decodificação da tarefa, na estruturação dos documentos de ajuda aos operadores, na estratégia do desenvolvimento de competência e por fim na verificação da aderência da padronização a realidade da planta. A metodologia desenvolvida nesta pesquisa vai deste a análise das tarefas desempenhada pelos operadores até a definição dos documentos de avaliação da performance dos executantes e da adequação dos padrões, passando pelas técnicas de elaboração dos padrões e determinação do programa de capacitação contínua dos operadores. O modelo desenvolvido nesta pesquisa pode ser aplicado em qualquer do unidade sistema Petrobras, ou outras ramos da indústria que utilizem plantas de processamento contínuo. / Salvador

The purpose of this thesis is to propose a standardization model for the purchase process of legal professional services leveraging e-Procurement and to validate the benefits brought by the implementation of both, an e-Procurement tool and a new procurement process. The hypotheses of this thesis are applicable to the procurement of legal professional services of large companies with a central legal department in charge of managing the relations with different legal firms (legal services suppliers). The information presented was gathered in a large global manufacturing company with strong presence in Europe. The procurement of legal professional services throughout the entire organization was analyzed and validated by central legal department based in the headquarters. An innovative model for the procurement of the legal services has been proposed based on different findings in the current literature. Also, a model developed by Ronchi et al. was leveraged to quantitatively measure the benefits brought by the implementation of e-Procurement. The model was implemented in the organization with the help of central purchasing and legal departments. The results showed it is possible to standardize the operative procurement of legal professional services for end-users to perceive the same process as the one used for direct purchases of office supplies. In order to accomplish this, some roles and an important transformation within the organization must be carried out. A general model to implement a comprehensive procurement process leveraging e-Procurement is presented in this study. The conclusions are that the specialized procurement literature focuses very little on service procurement standardization and even less in legal professional services or process standardization through e-Procurement, and thus this study and the model introduced might work as a starting point for professional practitioners or academic researchers alike. Further research topics are suggested at the end of this study to continue research on this topic.

Die Standardisierung von Geschäftsprozessen ist ein innovativer Ansatz zur Steigerung der Wettbewerbsfähigkeit von Unternehmen. Die vorliegende Arbeit hat dazu die Entwicklung einer Methode zum Gegenstand. Dabei wird zunächst ein Instrument entwickelt, mit dessen Hilfe Prozesse auf Standardisierbarkeit überprüft werden können. Standardisierbare Prozesse werden im Anschluss auf elementarer Ebene auf Vielfalt untersucht, mit dem Ziel ausschließlich positive Vielfalt in Prozessen zuzulassen. Die entwickelten Instrumente und erforderlichen Aktivitäten zur Standardisierung von Prozessen werden in Form von Methodenfragmenten beschrieben und stellen in der Summe die Methode zur Prozessstandardisierung dar.

El presente proyecto se implementó en la empresa cervecera con el objetivo de incrementar la eficiencia de las líneas retornables, cuya causa principal de resultados no deseados era por elevadas paradas por parte de logística. Esto complicaba los valores perdidos en venta por stocks out de productos retornables, en el 2018 fue cerca de S/. 471,664 que por perder tiempos de envasado no se lograba cumplir con la cuota que planificación asignaba y ventas necesitaba. Luego de la implementación 5s, asignación de lotes según stock promedio de formatos y estandarización del proceso clave de correcta clasificación de envase se logró para el 2019 reducir 37% de tiempos que permitió incrementar en 3.94% las eficiencias de líneas de los retornables. Esto permitió que los stock out se redujeran en 0.15% equivalentes a S/. 239,870. / This project was implemented in the brewing company with the aim of increasing the efficiency of the returnable lines, whose main cause of unwanted results was due to high stoppages by logistics. This complicated the lost values ​​for sale due to stocks out of returnable products, in 2018 it was close to S /. 471,664 that due to losing packaging times, it was not possible to meet the quota that planning assigned and sales need. After the 5s implementation, allocation of batches according to average stock of formats and standardization of the key process for correct container classification, it was achieved by 2019 to reduce 37% of times that increased the efficiencies of returnable lines by 3.94%. This resulted in the stock out being reduced by 0.15% equivalent to S /. 239,870. / Trabajo de Suficiencia Profesional

Die Standardisierung von Geschäftsprozessen ist ein innovativer Ansatz zur Steigerung der Wettbewerbsfähigkeit von Unternehmen. Die vorliegende Arbeit hat dazu die Entwicklung einer Methode zum Gegenstand. Dabei wird zunächst ein Instrument entwickelt, mit dessen Hilfe Prozesse auf Standardisierbarkeit überprüft werden können. Standardisierbare Prozesse werden im Anschluss auf elementarer Ebene auf Vielfalt untersucht, mit dem Ziel ausschließlich positive Vielfalt in Prozessen zuzulassen. Die entwickelten Instrumente und erforderlichen Aktivitäten zur Standardisierung von Prozessen werden in Form von Methodenfragmenten beschrieben und stellen in der Summe die Methode zur Prozessstandardisierung dar.