A Cultura de Segurança (CS) conceitua-se como o produto de valores, atitudes, competências e padrões de comportamento individuais e de grupo, os quais determinam o compromisso da administração de uma organização segura. O objetivo deste trabalho foi avaliar a CS do paciente em hospital universitário, por meio da aplicação do instrumento Hospital Survey on Patient Safety Culture (HSOPSC), que possui 42 itens divididos em 12 dimensões. O HSOPSC foi entregue aos funcionários de todos os departamentos do hospital e de diferentes níveis de escolaridade, no período de dezembro de 2016 à maio de 2017. Os percentuais de respostas positivas, neutras e negativas foram calculados para identificar áreas fortes e frágeis para CS. Dos 430 questionários distribuídos, 368 (86%) foram considerados válidos. A porcentagem geral de respostas positivas foi de 50,3%. A dimensão \"Ações e expectativas sobre seu supervisor/chefe e ações promotoras da segurança do paciente\" obteve o maior percentual de respostas positivas (67,1%), entretanto, nenhuma dimensão atingiu o valor acima de 75% para ser considerada uma \"área forte\" para segurança do paciente. A principal fragilidade para CS foi observada na dimensão \"Respostas não punitivas aos erros\", com menor porcentagem de respostas positivas (22,9%) e menor mediana (41,7%). A maioria dos profissionais (70,6%) não realizou notificação de eventos nos últimos 12 meses, os funcionários do departamento médico ou de nível superior de escolaridade foram os que apresentaram a menor frequência dessas notificações. Apesar disso, 69,5% dos participantes consideraram a segurança do paciente dentro da unidade/área de trabalho como \"excelente\" ou \"muito boa\". Conclui-se que a CS da instituição foi considerada mediana, sendo identificados dimensões frágeis, tais como: respostas não punitivas aos erros e adequação de profissionais. Assim, deve-se investir, principalmente, na promoção e disseminação de uma CS justa e não punitiva em todas as áreas do hospital. / The Safety Culture (SC) is conceptualized as the product of values, actions, skills and patterns of behavior of individuals and group, which determine the commitment of the management of a safe organization. The objective of this study was to evaluate the SC oh the patient in a university hospital, through the application of the instrument Hospital Survey on Patient Safety Culture (HSOPSC), which has 42 items divided into 12 dimensions. The HSOPSC was delivered to employees in all hospital departments and at different educational levels from December 2016 to May 2017. The percentages of positive, neutral and negative responses were calculated to identify strong and fragile areas for SC. Of the 430 questionnaires distributed, 368 (86%) were considered valid. The overall percentage of positive responses was 50.3%. The dimension \"Actions and expectations about your supervisor and actions that promote patient safety\" obtained the highest percentage of positive responses (67.1%). However, no dimension reached a value above 75% so could be considered an \"strong area\" for patient safety. The main fragility for SC was observed in the dimension \"Non-punitive responses to errors\", with a lower percentage of positive responses (22.9%) and a lower median (41.7%). Most professionals (70.6%) did not report events in the last 12 months, the medical department or higher educational level employees presented the lowest frequency of these reports. Despite this, 69.5% of the participants considered patient safety within the unit/work area to be \"excellent\" or \"very good\". Our results showed that the SC of the institution was considered median, and fragile dimensions were identified, such as: non-punitive responses to errors and adequacy of professionals. Thus, it is necessary to invest mainly in promoting and disseminating a fair and non-punitive culture in all areas of the hospital.

A prática da Medicina Laboratorial vem mudando em conseqüência do desenvolvimento tecnológico e regulamentações dos Sistemas de Saúde levando à implantação de Sistemas de Qualidade e monitoramento de indicadores. A aplicabilidade e os potenciais benefícios do Benchmarking como instrumento de análise da qualidade foram testados em um grupo de oito laboratórios hospitalares através do recebimento, análise e devolução aos participantes de Relatórios de Acompanhamento relativos a indicadores diversos dos anos de 2005 e 2006. O método 6 foi utilizado, quando aplicável, para avaliar a qualidade dos processos. Foram colhidos dados de indicadores de produção, produtividade, absenteísmo segurança no trabalho, recoletas e tempo para liberação de laudos. O Benchmarking é uma ferramenta útil e aplicável para a gestão de qualidade nos laboratórios clínicos, principalmente quando associado a instrumento independente de avaliação de qualidade de processos, porém é necessária a definição de mecanismos que garantam a confiabilidade dos dados primários utilizados nos programas / Laboratory Medicine practice is changing as a result of technological development and regulations pressures, letting to the implementation of quality systems and monitoring indicators. This study tested Benchmarking applicability and benefits as a tool for quality analysis in brazilian laboratory medicine services. The study was performed with eight hospital laboratories through the receipt, analysis and return to the participants of Monitoring Reports, relating to several quality indicators for the years 2005 and 2006. 6 Sigma criteria was applied as independent assessment of process quality. Data obtained shows indicators of total production, productivity, absenteeism, safety at work, redraws and turn-around-times. Benchmarking showed to be a useful and feasible tool for quality management in Brazilian clinical laboratories, particularly when associated to independent tools for evaluating the quality of laboratorial processes

A prática da Medicina Laboratorial vem mudando em conseqüência do desenvolvimento tecnológico e regulamentações dos Sistemas de Saúde levando à implantação de Sistemas de Qualidade e monitoramento de indicadores. A aplicabilidade e os potenciais benefícios do Benchmarking como instrumento de análise da qualidade foram testados em um grupo de oito laboratórios hospitalares através do recebimento, análise e devolução aos participantes de Relatórios de Acompanhamento relativos a indicadores diversos dos anos de 2005 e 2006. O método 6 foi utilizado, quando aplicável, para avaliar a qualidade dos processos. Foram colhidos dados de indicadores de produção, produtividade, absenteísmo segurança no trabalho, recoletas e tempo para liberação de laudos. O Benchmarking é uma ferramenta útil e aplicável para a gestão de qualidade nos laboratórios clínicos, principalmente quando associado a instrumento independente de avaliação de qualidade de processos, porém é necessária a definição de mecanismos que garantam a confiabilidade dos dados primários utilizados nos programas / Laboratory Medicine practice is changing as a result of technological development and regulations pressures, letting to the implementation of quality systems and monitoring indicators. This study tested Benchmarking applicability and benefits as a tool for quality analysis in brazilian laboratory medicine services. The study was performed with eight hospital laboratories through the receipt, analysis and return to the participants of Monitoring Reports, relating to several quality indicators for the years 2005 and 2006. 6 Sigma criteria was applied as independent assessment of process quality. Data obtained shows indicators of total production, productivity, absenteeism, safety at work, redraws and turn-around-times. Benchmarking showed to be a useful and feasible tool for quality management in Brazilian clinical laboratories, particularly when associated to independent tools for evaluating the quality of laboratorial processes

Bakgrund: Inom röntgensjuksköterskans profession ligger stor vikt på att undersökningarna är så effektiva som möjligt för att hinna med avdelningarnas patientflöden. I dessa sammanhang hamnar patienten lätt i skymundan. Person- och patientcentrerad vård har blivit mer aktuella under de senaste åren, där personcentrerad vård är en del av professionens målbild, vilket lett till ett behov av ökad medvetenhet om begreppen och deras skillnader. Syfte: Studiens syfte var att ta reda på om röntgensjuksköterskor är medvetna om de jobbar med person- eller patientcentrerad vård samt om de vet skillnaden mellan dessa två begrepp och om detta följs upp antingen via utbildningar, föreläsningar eller på arbetsplatsträffar. Metod: En kvalitativ intervjustudie utfördes semistrukturerat med öppna frågor. Intervjuerna utfördes med 15 röntgensjuksköterskor vid två sjukhus. Intervjuerna analyserades med en induktiv manifest innehållsanalys och delades upp utefter domäner, subteman och teman. Resultat: Majoriteten av informanterna på sjukhusen hade någon kunskap angående begreppet patientcentrerad vård från sin utbildning eller arbetsplats. Några få informanter hade hört talas om begreppet personcentrerad vård men för flertalet var detta ett nytt begrepp. Begreppen förväxlades ofta och informanterna kände inte till någon tydlig skillnad. Informanterna kände flera gånger en avsaknad av informering om begreppen från sina avdelningar. Slutsats: Röntgensjuksköterskornas avsaknad av kännedom om begreppet personcentrerad vård visar att det är lång väg kvar innan professionens mål om personcentrerad vård är uppnått på röntgenavdelningar. Genom vidare informering kan medvetenheten om begreppen öka. Tidsbrist var det största hindret för röntgensjuksköterskorna att kunna arbeta utifrån patientens behov. / Background: Within the radiographers' profession, efficiency of examinations is of great importance to keep up with patient flows. In these contexts, patients can easily be forgotten. Person- and patient-centered care have become more relevant in recent years, with person-centeredness being a part of the profession's goals, which leads to a need for increased awareness of the concepts and their differences. Purpose: The study's purpose was to find if radiographers are aware of whether they work person- or patient-centered, whether they know the difference between these two concepts and whether this is followed up either through education, lectures or workplace meetings. Method: A qualitative semi-structured interview study was conducted with open questions. Interviews were conducted with 15 radiographers at two hospitals. The interviews were analyzed with inductive manifest content analysis with regards to domains, sub-themes and themes. Results: Most informants had some knowledge regarding the concept of patient-centeredness from their education or workplace. A few informants had heard of the concept of personcenteredness but for many it was a new concept. The informants did not know any clear difference between the two concepts and often lacked information regarding the concepts from their departments.  Conclusion: The radiographers' lack of knowledge regarding the concept of person-centeredness shows that the profession's goal of person-centered care is far from being achieved in practice. Through further information the consciousness of the concepts can increase. Lack of time was the biggest obstacle for the radiographers to be able to work with patients' need in mind.

Background Venous blood tests constitute an important part in the diagnosis and treatment of patients. However, test results are often viewed as objective values rather than the end result of a complex process. This has clinical importance since most errors arise before the sample reaches the laboratory. Such preanalytical errors affect patient safety and are often due to human mistakes in the collection and handling of the sample. The preanalytical performance of venous blood testing in primary health care, where the majority of the patients contact with care occurs, has not previously been reported. Aims To investigate venous blood sampling practices and the prevalence of haemolysed blood samples in primary health care. Methods A questionnaire investigated the collection and handling of venous blood samples in primary health care centres in two county councils and in two hospital clinical laboratories. Haemolysis index was used to evaluate the prevalence of haemolysed blood samples sent from primary health care centres, nursing homes and a hospital emergency department. Results and discussion The results indicate that recommended preanalytical procedures were not always followed in the surveyed primary health care centres. For example, only 54% reported to always use name and Swedish identification number, and 5% to use photo-ID, the two recommended means for patient identification. Only 12% reported to always label the test tubes prior to blood collection. This increases the possibility of sample mix-up. As few as 6% reported to always allow the patient to rest at least 15 minutes before blood collection, desirable for a correct test result. Only 31% reported to have filed an incident report regarding venous blood sampling, indicating underreporting of incidents in the preanalytical phase. Major differences in the prevalence of haemolysed blood samples were found. For example, samples collected in the primary health care centre with the highest prevalence of haemolysed samples were six times (95% CI 4.0 to 9.2) more often haemolysed compared to the centre with the lowest prevalence. The significant variation in haemolysed samples is likely to reflect varying preanalytical conditions. Conclusions This thesis indicates that the preanalytical procedure in primary health care is associated with an increased risk of errors with consequences for patient safety and care. Monitoring of haemolysis index could be a valuable tool for estimating preanalytical sample quality. Further studies and interventions aimed at the preanalytical phase in primary health care are clearly needed.

Diss. (sammanfattning) Linköping : Linköpings universitet, 2008. / Härtill 6 uppsatser. Includes bibliographical references.

Darbo tikslas. Įvertinti pacientų pasitenkinimą terapinio profilio (neurologo, kardiologo, endokrinologo) ambulatoriškai teikiamomis paslaugomis apskrities ligoninės Konsultacinėje poliklinikoje. Tyrimo metodai. 2008-01-21 – 01-31 apskrities ligoninės Konsultacinėje poliklinikoje atlikta pacientų besikreipiančių neurologo, kardiologo ir endokrinologo konsultacijai anoniminė anketinė apklausa. Išdalinta 400 anketų. Užpildytos 387 anketos (atsako dažnis 96,75%). Statistinė duomenų analizė buvo atlikta personaliniu kompiuteriu, naudojant statistinės analizės SPSS 10.03 programinį paketą. Įvairūs pasitenkinimo aspektai įvertinti pagal Licherto skalę 5 balų sistemoje. Rezultatai. 89,2% respondentų buvo patenkinti arba labai patenkinti paslaugos kokybe. Labiausiai respondentus tenkino neurologo konsultacijos kokybė ir jų pasitenkinimas, išreikštas balų vidurkiu buvo 4,44 iš 5 galimų. 93,7% apklaustųjų buvo patenkinti gydytojų bendravimu. Gydytojų bendravimas labiausiai tenkino neurologo pacientus ir išreikštas balų vidurkiu buvo 4,52. 40,9% respondentų pateko pas gydytojus konsultacijai tą pačią ar kitą dieną, 20,7% - per 3-10 dienų nuo registravimosi. 10,6% respondentų laukė 11-14 dienų, 23,3% pateko po 2-4 savaičių, 4,5% laukė ilgiau nei mėnesį. Laukimo laikas tenkino 65,2% respondentų. Aukštesnio išsilavinimo ar jaunesnio amžiaus respondentai buvo mažiau patenkinti laukimu. Pasitenkinimas kardiologo konsultacijos laukimu buvo didžiausias (4,21 balo). 89,4%... [toliau žr. visą tekstą] / Aim of the study: to evaluate the patients satisfaction with out-patient care services in therapeutic care (neurology, cardiology, and endocrinology) at consultation clinics of county hospital. Material and methods. The anonymous survey was conducted in January 2008 at consultation clinics of county hospital. The sample comprised of patients seeking consultation of neurology, cardiology or endocrinology specialists. Altogether, 400 questionnaires were distributed, out of which 387 counted as properly fulfilled (response rate 96.75%). Statistical data analysis was performed using statistical package „SPSS for Windows 10.03“. The satisfaction items were evaluated using Likert scale (scoring 1 to 5). Results. Altogether, 89.2% of responders were satisfied with the quality of care. Mostly, they were satisfied with neurology consultations (average Likert score 4.44). The communication with physician was also evaluated highly – 93.7% of responders were satisfied with it. Again, this was mostly expressed in neurology (average Likert score 4.52). Access to consultation was different: 40.9% of patients got consultation the same or following day after registration, 20.7% following 3–10 days, 10.6% following 11–14 days, 23.3% following 2–4 weeks, and 4.5% waited for longer than one month. The duration of waiting time was evaluated as satisfactory by 65.2% of responders, with the highest scores in cardiology (average Likert score 4.21). Higher education and younger age was related with... [to full text]

The purpose of the research – to evaluate satisfaction of patients expectations in Vilnius emergency university hospital. The object of the research. In-patient expectations in Vilnius emergency university hospital. The hypothesis of the research- patient’s expectations are not successfully satisfied because of the organizational problems, their analysis is useful in order to make better organizational work. Conclusions. Patient's expectayions satisfaction is influenced by the structure of resources in healthcare organization and person's (patient's) individual characteristics.

Formål: Å undersøke foreldreerfaringer med tjenester fra Habiliteringstjenesten for barn i Nord-Trøndelag, Norge. Metode: Det ble gjort en deskriptiv tverrsnittsundersøkelse blant foreldre, hvis barn fikk tjenester fra avdelingen i en periode på et år. MPOC-20 NO, et spørreskjema spesielt utviklet for målgruppen og oversatt til norsk, ble brukt. Det inneholder fem faktorer: dyktiggjøring og parterskap, generell informasjon, spesifikk informasjon, helhetlige og koordinerte tjenester og respektfull og støttende omsorg. Det er 3-5 spørsmål innen hver faktor. Resultater: Svarprosenten ble 54,4% og foreldre til barn med større funksjonsvansker var overrepresentert blant svarene. Resultatene bør derfor tolkes med forsiktighet. Resultatene viste at gjennomsnittskår på generell informasjon var lavere enn på de andre faktorene. Gjennomsnittsskår i Nord-Trøndelag var lavere enn resultater fra Canada, men lik resultater fra Uppsala, Sverige. Foreldre til barn under 6 år hadde bedre erfaringer enn foreldre med eldre barn. Foreldre til barn med mindre funksjonsvansker ga bedre tilbakemeldinger. Foreldre under 36 år og mødre hadde bedre erfaringer enn eldre foreldre og fedre. Foreldre som bodde mindre enn 11 dager/mnd sammen med barnet hadde lavere tilfredshet. Å ha en individuell plan og/eller koordinator utgjorde en positiv forskjell på informasjonsområdet, men ikke på de andre faktorene. Konklusjon: Svarene viste at visse områder og kvaliteter ved avdelingens tjenester burde videreutvikles og noen grupper av foreldre burde få et tjenestetilbud bedre tilpasset deres behov. Det bør vurderes andre metoder for rekruttering til spørreundersøkelse og innhenting av svar fra målgruppen for å sikre høyere svarprosent. / Aim: To explore experiences with professional services among parents of disabled children in contact with Childrens Habilitation Department in Nord-Trøndelag, Norway. Method: A descriptive cross-sectional survey among parents, who’s children received services from the Childrens Habilitation Department during one year, was done. MPOC-20 NO, a questionnaire developed for this target group and translated into norwegian, was used. It consists of five factors: enabling/partnership, general information, spesific information, co-ordinated/comprehensive care and respectful/supportive care. Each factor consists of 3 – 5 questions. Results: The respons rate was 54,5%, parents of children with severe disabilities were overrepresented. Thus the results should be interpreted with care. The mean score on general information was lower than on other factors. The mean scores in Nord-Trøndelag was generally lower than in Canada, but about the same as results from Uppsala, Sweden. Parents of children under 6 years had better experiences than parents with older children. Parents with children with minor disabilities were more satisfied than others. Parents under 36 years and mothers had better experiences than older parents and fathers. Parents living together with their child less than 11 days/month were less satisfied than others. Having a key worker and/or an individual service plan made a positive difference on information factors, but not on the other factors. Conclusion: The answers showed that certain areas and qualities of the departments service should be better developed and some groups of parents should get a service delivery more fitted to their needs. Other methods should be considered to recruite parents and collect anwers to ensure a higher response rate. / <p>ISBN 978-91-85721-37-5</p>

Darbo tikslas: Įvertinti Reabilitacijos centro pacientų informuotumą apie jiems teikiamas medicininės reabilitacijos paslaugas. Uždaviniai: 1. Įvertinti reabilitacijos centro pacientų informuotumą apie saugią reabilitaciją. 2. Nustatyti ryšį tarp pacientų informuotumo, socialinių demografinių charakteristikų ir savo sveikatos būklės vertinimo. 3. Nustatyti ryšį tarp pacientų informuotumo apie reabilitacijos paslaugas ir nuomonės apie jiems teikiamų paslaugų kokybę. Tyrimo metodika. 2012 m. birželio - 2013 m. vasario mėnesiais atlikta anoniminė pacientų apklausa reabilitacijos centre teikiančiame stacionarias reabilitacijos paslaugas. Atliekant tyrimą, buvo išdalintos 300 anketų, atsako dažnis 90,6 proc. Anketinių duomenų analizei naudota statistinė programa SPSS 19.0. Rezultatai. 78,3 proc. reabilitacijos centro pacientų mano, kad jų informuotumas paslaugų saugos klausimais yra pakankamas, 5,3 proc. – nepakankamas, o 16,4 proc. respondentų nesupranta sveikatos priežiūros saugos sąvokos. Informuotumas sveikatos priežiūros saugos klausimais nėra susijęs su lytimi, tačiau didesnė dalis vyresnių nei 60 metų amžiaus pacientų (91,3 proc.) lyginant su jaunesniais nei 60 metų amžiaus pacientais (8,7 proc.) teigė nesuprantantys sveikatos priežiūros saugos sąvokos. 84,8 proc. pacientų atsakė, kad suprato visą informaciją, 12,5 proc. – nesuprato, bet pasakė, ko nesuprato, 2,7 proc. nesuprato ir neišdrįso pasakyti, ko nesuprato. Dauguma (88,3 proc.) pacientų, kurie suprato jiems... [toliau žr. visą tekstą] / Research aim: to assess awareness of rehabilitation center patients ‘about provided services of medical rehabilitation. Goals: 1. To assess awareness of rehabilitation center patients ‘about safe rehabilitation. 2. To identify connection among patient‘ awareness, social demographic characteristics and self-health status assessment. 3. To identify connection between patient‘ awareness about rehabilitation services and their opinion on quality of provided services. Research methodic. Research was performed during June 2012 - February 2013 with anonymous questionnaire in rehabilitation center with inpatient rehabilitation services. 300 questionnaires were distributed, response rate 90.6 %. Statistical program SPSS 19.0 was used for data analysis. Results. 78.3 % of rehabilitation patients think that their awareness on safety of services is sufficient, 5.3 % – insufficient and 16.4 % of patients don‘t understand concept of safety of health care. Awareness on safety of health care is not related to gender, but more of older than 60 years patients (91.3 %) comparing to younger than 60 years (8.7 %) stated about misunderstanding in concept of safety of health care. 84.8 % of patients stated that they understood all information, 12.5 % – didn‘t understood and stated what is unclear, 2.7 % didn‘t understood and didn‘t named what is unclear. Mostly of patients (88.3 %), who understood provided information, knew how to behave safely at home. 95.4 % of respondents stated about... [to full text]