Campus crisis responders are critical to ensuring the safety of students on a college campus. However, attrition in student affairs and specifically in the field of residence life (the department that most professionals that serve in an on-call rotation would fall under), continues to be a concern (Marshall et al., 2016). I assert that burnout of staff members in these roles is a large part of the problem and that managers can ameliorate some of that burnout by controlling specific job factors for those who serve as campus crisis responders. I conducted a quantitative study using an anonymous survey on the Qualtrics platform that was distributed to staff members who serve as campus crisis responders at institutions of higher education. I primarily utilized professional Facebook groups related to Housing and residence life or student affairs in addition to professional email listserves to elicit participants. The effective sample size was 233 and participants were all individuals who serve in an on-call rotation on a college campus. The survey instrument was comprised of demographic questions, as well as questions from the Live-In/Live-On Report (Horowitz 1997) and the Copenhagen Burnout Inventory (Kristensen et al., 2005). Findings suggest that while participants who identified as female had a significantly higher rate of burnout than those who identified as male, there were no job factors that significantly affected the burnout rate of these staff members. The overall burnout rate of campus crisis responders, however, is significantly higher than that of other populations measured by the Copenhagen Burnout Inventory. With that in mind, hiring managers for campus crisis responders should look at the overall issue of burnout in their staff to address issues of attrition. Future research should include looking at staff and supervisor support, and organizational culture. / Educational Leadership

Master of Science / Department of Counseling and Student Development / Christy Moran Craft / Graduate assistants in residence life face many different challenges that are unique to their positions, and their wellness is critical to ensuring their place as competent professionals ready to serve students on university campuses. For the continued success and relevance of graduate assistantship positions in housing departments, it is critical that an effort be made to understand these student employees’ experiences as they complete graduate study and are employed under various expectations that may be directly impactful to the manner in which they work with students. This report serves to understand the experiences of residence life graduate assistants to better prepare full-time professionals in supervising and supporting these individuals.

The purpose of this phenomenological study was to understand entry-level, live-in residence life professionals' experiences of resilience in the workplace. Resilience is a multilevel, biopsychosocial construct that broadly refers one's ability to maintain or improve positive function in response to adversity (Cicchetti, 2010; Masten and Wright, 2010). Workplace resilience is specifically concerned with such adaptive processes and outcomes in response to job stress. Resilience research has been conducted primarily from a post-positivist, diagnostic perspective that has failed to give attention to the diverse experiences of resilience in different contexts. This study was conducted using a constructivist perspective to develop an understanding of workplace resilience in the unique context of live-in residence life work in institutions of higher education where job stress, burnout, and attrition occur at high rates. Ten participants were purposefully selected through expert referral for two 90-minute, in-depth interviews to discuss their history, experiences, and reflections regarding adversity and resilience in the workplace. Data were analyzed inductively to discover themes regarding resilience for residence life professionals. Findings illuminated participant experiences of workplace adversity and resilience, as well as participant beliefs about themselves and the nature and role of resilience in the workplace context. Discussion of findings resulted in four primary conclusions: (a) adversity and resilience coexist in balance with each other; (b) resilience can be learned, as well as lost; (c) resilience is personal and experienced uniquely by individuals; and (d) resilience is a systems issue that is promoted through partnership. Implications for future policy, practice, and research were discussed. / Ph. D. / Entry-level residence life professionals living where they work experience high rates of job stress, burnout, and attrition. These individual concerns also create challenges for organizational effectiveness. Many studies have uncovered factors related to these issues, but few have considered what promotes perseverance in the face of such adversity. The purpose of this phenomenological study was to understand entry-level, live-in residence life professionals’ experiences of workplace resilience, a construct that broadly refers one’s ability to maintain or improve positive function in response to adversity in the workplace. This study was conducted with a constructivist approach to understand the individual experiences of diverse participants. Ten participants engaged in two individual 90-minute, indepth interviews to discuss their history, experiences, and reflections regarding adversity and resilience in the workplace. Data were analyzed inductively to discover themes regarding resilience for residence life professionals. Findings illuminated participant experiences of workplace adversity and resilience, as well as participant beliefs about themselves and the nature and role of resilience in the workplace context. Discussion of findings resulted in four primary conclusions: (a) adversity and resilience coexist in balance with each other; (b) resilience can be learned, as well as lost; (c) resilience is personal and experienced uniquely by individuals; and (d) resilience is a systems issue that is promoted through partnership. Implications of these findings suggest that individual and organizational outcomes of adversity and resilience are intertwined, and further understanding and promotion of workplace resilience in this setting could be mutually beneficial by contributing to improved employee wellbeing and performance.

This study examined the supervisory interactions of past and present residence life staff members, specifically, the implications of race on the residence life professional (HD)/residence life student staff member (RA) supervisory relationship. College and university residence halls provide some of the most diverse environments that individuals will encounter as they move through life (Amada, 1994; Jaeger & Caison, 2005). It is in these spaces that individuals learn the most about themselves and others. Thus, learning to navigate multicultural interactions is critical. Facilitated by residence life staff, this knowledge serves as preparation for the actual experiences and situations students will face once they are in the "real world." Although some areas of the higher education literature were limited, the literature review supported the role that residence life staff members have in preparing student staff members (whom are also residents) for the workplace. Learning how to handle situations in the workplace where there are differences such as language, race/ethnicity, culture, or values and beliefs will aid in positive interactions with others and ultimately contribute to a better working environment--inside and outside of the residence halls. Qualitative methods were used for this study because of their attention to vivid and layered descriptions. These descriptions give voice to a person's experiences and interactions and help them make meaning of their own worlds. As a result of residence life staff members living where they work, the most appropriate way to further examine their life experiences was through a phenomenological lens. In addition to the aforementioned qualitative methods, modified versions of quantitative instruments from an earlier study (Ladany, Brittan-Powell, & Pannu, 1997) and two other scales (Helms & Carter; 1990; Helms & Parham, 1996) were used to measure the racial identity development of the participants. These inventories relied on participants to self-report their perceptions. After these assessments were completed, interviews were conducted with 10 randomly selected participants (five RAs and five HDs). Five themes emerged from these participant interviews: prestige, protection, privilege, proximity, and preparedness. / text

Institutions of higher education are replete with programs designed to position incoming undergraduate students to successfully persist toward a degree and to do and be well along the way. This longitudinal field study of incoming students’ transitional year focused on outcomes associated with two common types of program: bridge programs and living-learning programs. Bridge programs are intended to boost achievement and persistence of structurally disadvantaged (e.g., low-income) students to close the gap between them and their more advantaged peers, usually with some combination of financial and academic support. Living-learning programs are intended to generally promote achievement and persistence through the intentional formation of communities in which groups of students live together in wings of residence halls and engage in curricular and/or cocurricular activities together. Social-psychological interventions have been inspired by critiques that such programs inadequately support students who are at a structural disadvantage. Specifically, critiques have argued that financial and academic support are insufficient, that students also need psychological support. To strongly test that claim, I replicated one of these interventions within a bridge program and examined whether it affected students’ wellness and success at the end of their transitional year, over and above the bridge program itself. I also examined whether living-learning programs contributed to students’ wellness and success over and above living in conventional residence halls, and whether either of those two types of residential groups differed from students living off-campus. Results from the intervention did not fit the theoretical framework on which it was based, the same framework contextualized in the bridge program, or an alternative framework on which other similar interventions are based. Results regarding residential groups suggest that living-learning communities did not augment wellness or success, at least at the particular institution under study. Rather, living on campus generally is associated with a greater sense of social-belonging, higher life satisfaction, more extracurricular activity, and taking advantage of campus resources. Practical advice and recommendations for administrators and researchers are outlined in the Discussion.

This study examined the multicultural counseling competence among new residence life professionals by using the Multicultural Counseling Knowledge and Awareness Scale (MCKAS: Ponterotto, Gretchen, Utsey, Riger, & Austin, 2002) and a demographic questionnaire created by the researcher. Results included statistically significant positive relationships between participants’ completion of multicultural counseling graduate coursework and multicultural knowledge, quantity of field experiences and multicultural knowledge, and race and multicultural awareness. A negative relationship was discovered between the frequency of travel experiences outside country of birth and multicultural knowledge. Implications of these findings for field of Student Affairs and suggestions for future research are discussed.

abstract: With budgets on the decline, university officials are seeking alternative methods to maintain and increase the type of services provided to students. By incorporating social entrepreneurial competencies in the daily actions of university staff members, staff members will be able to perform their work more effectively and help students acquire skills such as innovative thinking, which is needed in today's society. Social entrepreneurs are defined as change agents for society; these individuals seize opportunities missed by others, improve systems, create solutions, innovate and adapt, leverage resources they do not control, and advocate for what they and others need to be successful (Ashoka, 2010a; Bornstein & Davis, 2010; Dees, 1998). Universities will be more successful in respect to helping students with a workforce of social entrepreneurs capable of leveraging resources. Through action research, this study utilized a phenomenological perspective with both qualitative and quantitative methods of data collection and analysis to introduce social entrepreneurial competencies to the live-in housing professionals (pro-staff) at Arizona State University (ASU) and then examined the incorporation of the competencies into the pro-staff's daily work. Ten current pro-staff participated in two phases of the study, each of which consisted of surveys and workshops. Participants' responses indicated that there are five competencies and three strengths related to social entrepreneurship that are significant to the pro-staff position and their daily work at ASU. / Dissertation/Thesis / Ed.D. Higher and Postsecondary Education 2012

The creation of learning outcomes inside and outside of the classroom on college campuses has been a growing trend based on a variety of publications which encouraged the fostering of diverse types learning and the measurement of student learning outside of the classroom (ACPA, 1994; Keeling, 2004). The creation of the learning outcomes is a positive step, however, assessment of the learning outcomes must be conducted to determine what students are learning and what areas are to be improved otherwise the learning outcomes are meaningless. This study was conducted at a large public research university where the Department of Housing and Residential Education had recently identified its Residential Learning Outcomes. Consequentially an assessment of the over attainment of the Residential Learning Outcomes, the impact the number of years a student resided on campus had on the attainment of the Residential Learning Outcomes and the impact the number of years a student was enrolled at the institution had on the attainment of the Residential Learning Outcomes may be useful to the university and the wider body of knowledge about residential education. Using targeted questions from the CSEQ the study found that there were significant levels of achievement for residential students for six of the seven Residential Learning Outcomes especially when isolating the Quality of Effort scales. When evaluating the number of years a student has been enrolled, however, no relationship was found.

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