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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
341

A Study of management strategy for Taiwan information service industry -The case of Taiwan IBM

Ku, Chien-Kuo 17 July 2006 (has links)
The study is a retrospective and summarized the related subjected and jounals of corelations.The accumulated materials and subjects let us understanding the present trend of the bussiness,the strategy,tendency and point of profit that attracts.This study also let us have a view of how International Bussiness Machine(IBM) becomes a leading star in the field of electronic technology bussiness.This study including the analysis of organizatin,porduct,diferent of market,the strategy of market,the service and inventive value.In essentials,the 5 points of successful elements is(1)the high value of bussiness culture,(2)attrative salary and benefits,(3)efficient leadership,(4)invention,(5)decrease the fixed consumtions and costs.The author also want to present the difference between the past and present change in this area of competitions and maturation of the markets.Either the red ocean strategy of market percentage increase or the mainly inventive leading of blue ocean strategy,the leading man should have a view of complete understanding of the changing markets and opportunity at the changing moments.We all know even excellent company will lose to 2nd on time by other competitor.Ultimately,the one who invented the strategy of blue ocean that make up a strong profitable revenue is in commonplace that need our further study.The author of this article want to make dicussions on the competitive invention and new strategy that make the electronic technology a pace ahead the others and make it the out-standing business of the others.
342

none

Li, Yu-hsin 26 June 2009 (has links)
The object of this study is to examine the relationships between the use of management control system (MCS) and organization capability in different contingency. This study will adopt the management characteristic of three management control tools which were budget control, project management, and performance management to classify the use of management control system of bank. More specifically, the study is to know whether the diagnostic and interactive use of management control system cause the effect on market orientation, innovativeness, and organization learning and then leading to strategic choice. The research findings are (1) The interactive use of management control system of bank has significant better organization capability and performance. (2) The diagnostic use of management control system of bank has bad organization capability and performance. (3) The structure oriented hybrid use of management control system has lower organization capability and performance than the interactive use. (4) The more fit between contingency factors and management control system, the better organization capability and performance.
343

The Impact of Supply Chain and Network Structure on the Environmental Performance of Sustainability-Focused Companies

Ozcan, Ozan 01 January 2011 (has links)
The goal of this dissertation was to contribute to our understanding of the relationship between supply chain structure and the pursuit of a sustainability-driven corporate strategy. The literature indicates that in order to pursue a sustainability-focused strategy, an increased level of integration across the supply chain is required. However, there are also industry-level dynamics that impact observed levels of vertical integration. That is, some industries are naturally more integrated than others based on the maturity level of the industry. Thus, some firms may experience opposing forces regarding their sourcing strategies once they choose to pursue a sustainability-focused strategy. To explore this potential tension, it is first necessary to objectively measure vertical integration. Several methods for measuring vertical integration exist; however, all of these methods rely exclusively on economic data. These measures might overlook other forms of integration that might be enacted, such as the development of stronger social ties. Thus, this research will seek to utilize a novel method that makes use of social network analysis to assess integration among firms in a supply chain along social dimensions. This dissertation 1) determined the correlation between having a vertically-integrated organizational structure and pursuing a sustainable supply chain strategy by identifying if sustainability-focused companies (SFCs) have a more vertically-integrated organizational structure than their counterparts that are not pursuing such strategies, 2) examined the evolution of supply chain structure as a company becomes more environmentally, economically, and socially sustainable over time, and 3) defined the social ties between SFCs and their first- and second-tier suppliers to understand if they develop stronger social ties as a potential substitute for pure vertical integration. This dissertation is comprised of four main parts. In the first part of the dissertation, I compared three recently developed vertical integration indices based on consistency and ease of measurement. The three vertical integration indices studied were empirically tested on companies in the U.S. Medical Devices Industry and the limitations of each are discussed. Our analysis suggested adoption of the Fan and Lang's method. In the second part, I examined the vertical integration level of environmentally sustainable and non-sustainable companies. I empirically examined the vertical integration level of 144 sustainability-focused companies in 9 different industries. The results demonstrate that sustainability-focused companies in the Medical Devices Industry and the Industrials Industry tend to have more vertically integrated organizational structures than their industry competitors that are not pursuing such a strategy since these two industries are production oriented and they have closer relationships with their suppliers. In the third part, the objective was to understand how the organizational structure of sustainability-focused companies changes over time as the companies become more environmentally, economically, and socially sustainable. I applied trend analysis to the sustainability and vertical integration level of the companies. Our sample consisted of 10 sustainability-focused companies from the industrials industry. I used the content analysis of annual reports to calculate sustainability development scores, and applied the Fan and Lang's method to determine the vertical integration level of the companies. The study results demonstrated an increasing trend in both vertical integration and sustainability development of industrial industry companies over a 15-year of period. Furthermore, the companies became more vertically integrated as their environmental, economical, and social sustainability increased. Finally, in the fourth part, I developed and empirically tested a theoretical model that examines the supplier relationships of sustainability-focused companies (SFCs) to understand if these relationships are substitute to a vertically integrated organizational structure. Furthermore, I tested if SFCs are more socially connected to their suppliers compared to non-sustainable companies (non-SFCs). An online survey instrument was utilized for data collection. The empirical findings of path analysis demonstrated that SFCs establish long term relationships, collaborate, transfer know-how and experience, and create strong-ties with their first and second-tier suppliers to have an organizational structure that is substitute to a pure vertical integration. Findings further revealed that SFCs are connected to their first and second tier suppliers with stronger social ties compared to non-SFCs. Results support the natural transaction cost economics and natural resource based perspectives. Our study results should be useful to researchers and managers who are interested in corporate sustainability behavior.
344

The development of German new technology-based firms from a resource-based view

Proksch, Dorian 22 April 2015 (has links) (PDF)
The author analyzed three different perspectives of the development of new technology-based firms (NTBFs) from the resource-based view. The first article discusses how the resource base impacts the internationalization behavior of German NTBFs. Some companies go international early, some internationalize only after a few years. We argued that the resource base is a substantial factor determining if a NTBF will internationalize or not. In the second article, we analyze how the resource base impacts the survival of German NTBFs. We argued that a lack of sufficient resources can lead to early business failure. We further state that the different resources are necessary to fulfill the requirements within the development phases of the NTBF. To broaden our perspective we combined the resource-based view with the market view. In the third article, we analyzed how the resource base impacts the business model innovation of NTBFs. The business model for NTBFs must often be tailored to fulfill the requirements of potential customers or to further grow the business. A sufficient resource base is necessary to be able to change the business model and buffer the transition phase.
345

Deciding on Sourcing Option for Hosting of Software Applications in Organisations / Organisationers beslut om lokalisering av IT-drift för mjukvaruapplikationer

Johansson, Björn January 2007 (has links)
Software applications are of great importance in organisations, and performance of an organisation depends on how hosting of software applications are organised. This thesis deals with the question: Why and how organisations decide on specific sourcing options for software applications hosting. The thesis describes and explains sourcing decision-making processes made in the Swedish Post (MeLo) and Jönköpings Kommun (the municipality). MeLo’s sourcing decision resulted in outsourcing of hosting, and the municipality’s sourcing decision resulted in internal sourcing of hosting. Both organisations were distinguished by a decentralised structure to a great extent and showed a huge diversity in software applications used. The sourcing decisions resulted in a change to a more centralised hosting of software applications. The thesis is a retrospective case study based on semi-structured interviews and documents analysis. Concepts from the resource-based view and factors described in sourcing literature are used to analyse these sourcing decisions. From nine theoretical initial propositions 28 propositions are developed about why and how sourcing decisions are made. From these propositions, relations are described and some conclusions are presented about why and how sourcing decisions are made. The main conclusion is that maturity level regarding software applications usage seems to influences the start, the process as such, and the outcome of a sourcing decision-making process. This is explained as the more mature the organisation is regarding usage of software applications the more proactive decision-makers are in the sourcing decision. It is also identified that involved factors can be either influencing or justifying, and it is found that control of software applications usage influences the start of a sourcing decision to a high extent. The findings suggest that a sourcing decision-making process can be described as an irrational decision process that aims at increasing commitment on an already made decision. The study suggests that the less mature and more decentralised the organisation is the more reactive and the stronger influence the need to increase control over software applications have in a sourcing decision-making process. / Information och kommunikations teknik (IKT) och hur organisationer väljer att organisera driften av mjukvaruapplikationer spelar en allt större roll för organisationers framgång. Forskningsfrågan i avhandlingen är: Varför samt hur organisationer beslutar när de väljer ett specifikt lokaliseringsalternativ för driften av mjukvaruapplikationer. Avhandlingen beskriver och förklarar lokaliseringsbeslut i Posten AB och Jönköpings Kommun från ett resursbaserat perspektiv. Båda organisationerna uppvisade en spretig och decentraliserad struktur av mjukvaruapplikationer. Postens lokaliseringbeslut resulterade i utlokalisering. Kommunens lokaliseringsbeslut resulterade i en intern omlokalisering. Besluten resulterade i båda fallen i en mer centraliserad drift av mjukvaruapplikationer. Avhandlingen är en retrospektiv fallstudie baserad på analys av semistrukturerade intervjuer och dokument. Begrepp från resursbaserad teori och litteratur om lokalisering används för att beskriva och förklara lokaliseringsbesluten. Från nio teoretiska initiala propositioner utvecklas 28 propositioner vilka tydligare redogör för varför samt hur lokaliseringbeslut genomförs. Utifrån dessa propositioner diskuteras kring relationer mellan varför och hur faktorer är involverade i lokaliseringsbeslut. Den främst dragna slutsatsen är att organisationers mognad vad gäller användningen av mjukvaruapplikationer kan beskrivas som influerande för såväl starten, beslutsprocessen som sådan, samt det slutliga resultatet av beslutsprocessen vid ett lokaliseringsbeslut rörande drift av mjukvaruapplikationer. Detta kan förklaras som att ju mer mogen organisationen är vad gäller användning av mjukvaruapplikationer desto mer proaktiv är beslutsfattare i beslutsprocessen. Involverade faktorer kan också förklaras som antingen påverkande eller försvarande. Kontroll av användning kan beskrivas ha den största påverkan på starten av beslutsprocessen. Analysen föreslår att beslutsprocessen kan ses som en irrationell beslutsprocess som genomförs med inriktning på att förankra ett redan fattat beslut, och att ju mer omogen och decentraliserad desto större inverkan har önskemålet om en ökad kontroll över mjukvaruapplikationer i ett lokaliseringsbeslut.
346

Sustainable drivers and performance in Corporate Social Responsibility

De Jong, Stefan, Svensson, Peter January 2014 (has links)
Purpose To determine sustainable Resource Based View drivers (RBV) (i.e. resources, capabilities) and motivation for the successful (i.e. positive Financial (FP) / Social Performance (SP)) implementation of Corporate Social Responsibility (CSR) in the strategies of top performing companies in regards to CSR. In addition to find out how these drivers are being nourished, developed and utilized in order to contribute to the sustainable development in companies. Design/ Methodology/ Approach Interviews are held with CSR-managers from top performing companies based on their engagement and performance in CSR. In addition, their Corporate Responsibility (CR) reports are observed in order to apply triangulation on the company’s engagement in CSR. Furthermore shall reports by third party organizations be observed to get multiple perspectives on the concept of CSR and Sustainability? Lastly an exclusive guest lecture at Linnaeus University is attended which provided insight on corporate partnership in regards to CSR from the point of view of a charitable organization. Findings The most important non-financial drivers of CSR and Sustainability are; knowledge flow, capabilities and competence. Knowledge can be acquired through active engagement with all the company’s stakeholders, especially by collaborating with universities and for example charitable organizations. Companies have invested in the training of top level management in their understanding of the importance of CSR and Sustainability. This is because the top level management is seen as the driving and deciding force within the company to engage in CSR and Sustainability. Some companies have invested research in the understanding of their stakeholders’ perceptions on Sustainability issues which they deem as most important. Delimitations/ Limitations This research investigates the non-financial drivers (i.e. sources and antecedents) of CSR and Suitability in order to invest in and develop the drivers with the purpose of further developing Sustainability. This research is primarily focussed on Swedish companies as they seem to be further advanced in this subject due to for example legislation and the fact that Sweden is one of the most prosperous countries in the world. The purpose of this research is not to generalize the findings, but to provide insight so other companies could learn and develop themselves further in their pursuit for Sustainability.  Implications In order to develop Sustainability further companies need to create tighter collaborations with especially universities as the managers and business leaders for the future, but also other employees, are the students of today. Especially business students complain about the way their subject is being taught as it fails to thoroughly address current and future business problems. Furthermore the concept of Sustainability should be taught not only at universities but at high schools as well, because the society as a whole needs to collaborate to deal with the mega forces that await us in the not too distant future.  Originality/ Value CSR finds itself in a cross-section in academic literature between different affecting disciplines. By combining the different disciplines the authors want to contribute to sustainable development and competitive advantage in CSR-strategies by examining top performing companies who are (perceived to be) well advanced in this subject. Previous research has primarily focussed on proving the relationship between implementing CSR and positive Financial Performance (FP) as the driver of CSR. Much less have other antecedents to CSR been investigated with purpose of further improving sustainable development.
347

Digital versatile disc as an information and communication technology variant to support geography teaching and learning / Christoffel Petrus Van der Westhuizen

Van der Westhuizen, Christoffel Petrus January 2007 (has links)
The application of Information and Communication Technology (ICT) as supportive tool in teaching and learning within the framework of the radical change that Outcomes Based Education (OBE) has created, pervades and consequently alters the pedagogy and methodology of Geography teaching. Geography Is a subject in which ICT can make a definite and worthwhile contribution and it is, therefore, important that Geography educators know how to harness the benefits of ICT for their learners. Apart from the general availability of ICT to fulfil the requirements of the curricula, there are pressures from the world outside the classroom in the form of professionals who utilize Geography in their profession, such as town planners and meteorologists, who utilise new technology such as GIs, GPS, satellite images, radar summaries, air charts and meteograms as an integral part of their work. The Internet, the World Wide Web and CD-Rom are used progressively as resource-based and communication tools in teaching and learning throughout the world. The challenge to utilise ICT in Geography teaching and learning occurs in a world experiencing increasing disparities between the rich and poor, among and within nations. For example, while 72.7% of Americans currently use the Internet, only 6.4% of South Africans have access to and use the Internet. A solution for sufficient ICT support in teaching and learning for developing countries is to focus on ICT variants that are affordable and that will sustain movement toward fulfilling development objectives. Developing countries (such as the RSA) need to consider alternatives to ICT that maximise the Impact of ICT and that entail balancing investment in computers with investment in other technologies that might be cheaper and equally effective. The use of alternative ICT variants must, however, be globally competitive, but at the same time be cost-effective. The ability, versatility and low cost of an ICT variant such as the Digital Versatile Disc (DVD) suggest that it can serve this purpose. ICT supports teaching and learning in Geography in many ways and has an impact on the quality of learners' learning experience and the depth of their learning. It can be a tool for inquiry learning, a resource for obtaining secondary source material, an aid in measuring physical events and situations, models real-world situations, helps to communicate and present information, improves efficiency and pace of workload, provides resources and structure to support learning independently of the educator and improves the quality of task outcomes for learners. The introduction of OBE in South Africa since 1994 has also encouraged learner-centred teaching and learning and has required a paradigm shift away from the traditional content-based transmission model of teaching and learning. The purpose of this study is to: • determine whether or not the DVD method can support the teaching and learning of Geography teacher students effectively; • determine how the DVD alters the format, structure and number of traditional formal Geography lectures; • determine what the nature of the information on the DVD must be in order to be perceived by the students effectively; • Investigate the effect of the utilisation of the DVD on the academic performance of Geography teacher students; and • develop a model for the effective integration and utilisation of the DVD in fulltime Geography teaching and learning. An action research method constituted the backbone of this study. The action research included a combined qualitative and quantitative research method in the form of a cross-sectional study as part of a developmental research method, in order to develop and evaluate a proposed model for the effective integration and utilisation of the DVD in Geography teaching and learning. The participants in this study included the entire population of the full-time, second-year students of the Economic Geography module, GEOH251 of 2004, 2005 and 2006 of the B.Ed (teaching degree) of the North-West University (Potchefstroom Campus). The results of the study can be summarised as follows: This study indicated that the majority of the GEOH251 students were positive regarding the integration of the DVD in Geography teaching and learning. The DVD-method teaching approach challenges lecturers and students to fulfil new roles within the teaching and learning environment. The results of this study indicate the following: The integration of the DVD method can support the teaching and learning of Geography teacher students effectively. The utilisation of the DVD, together with a seminar format with a specific procedure, enhances the teaching and learning of Geography. The DVD with all the different types of information included thereon was well received by the Geography students and was deemed effective. The integration of the DVD into Geography teaching and learning evidently did not result in poorer academic performances of students in the GEOH251 module. The proposed model provides clear guidelines on how to integrate the DVD In Geography teaching and learning. It explains how the DVD should be compiled, what to include and how to employ it effectively in conjunction with seminars. It also describes the transition of formal contact sessions to seminars, which occur less frequently than traditional contact sessions, but with regular weekly intervals, as well as explains the seminar proceedings, interactions and timeframes. The DVD can be integrated into Geography teaching and learning effectively if the procedures, steps, and actions, as expounded in the proposed model, are applied. The advantages of the DVD as ICT variant in Geography teaching and learning can be clearly seen, especially if it can be implemented in developing countries. / Thesis (Ph.D. (Education))--North-West University, Potchefstroom Campus, 2007.
348

An examination of strategic challenges and opportunities in the wood-based building product industry

Tokarczyk, John A. 03 January 2011 (has links)
The wood-based building products industry has experienced significant turbulence over the past several decades as a function of multiple forces including among others globalization, product and process innovation, and shifting customer and consumer interest and demands. Collectively, these changes have challenged the historical tenets which have defined industry strategy and competition in the realm of basic products and contributed to consolidation and labor reductions. Consequently, an onus has been placed on industry participants to better understand and adapt to the new competitive landscape or risk loss of competitive advantages built on the practices suited to historical tradition. However, a limited range of work that considers the machinations of turbulence and resulting strategic implications has been directed toward the industry particularly where differentiation of products is limited. A contributing factor for this deficiency is the relative stability that has defined the industry for generations due in part to limited strategic variation beyond cost and production, limited cycles of technological and product innovation, commodity nature of many products, and passive manner of consumption. Accordingly, there is value in work that takes a critical and empirical view of industry changes in the context of both strategic and competitive implications, how participating firms address challenges, and what factors influence consumer purchase decisions. This work addresses this need through examination of each element, industry, firm, and consumer, in the context of turbulence, competition, and strategy and delineates previously unidentified considerations for competing in the new landscape. At the industry level, drivers of industry turbulence and subsequent strategic challenges, adaptations, and opportunities are identified and reviewed. Analysis suggests that improved strategy which considers organizational and product differentiation beyond cost and production efficiencies permits greater stability and increased leverage in the turbulent competitive environment. Recognizing a need for improved strategy, the firm level analysis employs a primary qualitative approach to isolate previously unidentified firm qualities analogous to successful deployment of a market orientation strategy using the resource based view of the firm as a framework for analysis. Connecting strategy to the consumer and product, theoretical consumer behavior constructs (consumption, behavior, and involvement) were connected to conceptualize dimensions of product differentiation capable of holding consumer appeal and acting as behavioral drivers in the passively consumed arena of primary wood-based building products. Taken together this work provides a view of strategic considerations within the wood-based building product industry that extends beyond previous work in several ways. First, by considering industry environment, firm strategy, and consumer behavior and product differentiation collectively in the manner described, this work provides a more vertically complete strategic perspective for industry participants. Second, within each chapter, findings and case based examples relevant to each element are presented. / Graduation date: 2012
349

Empirically derived strategy types for SMEs in developing countries - a study of knowledge in action

Sujarittanonta, Lavanchawee, Marketing, Australian School of Business, UNSW January 2008 (has links)
This study provides a better understanding of the interactions between firm resources, strategy choice, marketing environment, and performance in rural SMEs. To date, a strategy framework specifically for SMEs in developing countries had not been developed. Past studies adapted the Miles and Snow (1987) strategy typologies or have developed strategy types for SMEs in developing countries only conceptually. This study extended the modelling approach adopted by DeSarbo et al., (2005, 2006) by empirically deriving a strategy typology specifically for SMEs in a developing country. Based on K-means clustering of theoretically relevant strategy dimensions, two strategy clusters were identified??lower performing conservative strategy A, and higher performing customer oriented strategy B. The issue of resource limitations in strategy formulation had not been adequately addressed by past studies on SME strategy. By examining how and to what extent objective and perceived dimensions of the external environment impact the resources-strategy-performance (RSP) links in rural SMEs, the study tested the applicability of the Resource-Based View (RBV) and the Knowledge-Based View (KBV) in a new context??that of rural SMEs in a developing country. Both RBV and KBV were supported by the findings. Key strategic resources in rural SMEs were explored for its strategic and performance implications. General resources and capabilities, knowledge-based resources, and in particular ??tacit?? marketing knowledge, were examined in an aggregated sense through the intuitive understanding within the one SME owner-manager. Strategy choice moderated and mediated the resource-performance relationship. SMEs with higher levels of resources and capabilities tended to adopt the higher performing strategy B. The study provided further insights on the kinds of knowledge that mattered. Knowledge-based resources that were more tacit in character determined strategy choice and performance??higher customer serving skills led to adopting the higher performing strategy B, while planning skills led to adopting the lower performing strategy A. Both the objective and perceived environments influenced SME performance by moderating the resource-strategy-performance relationship. SMEs located in more munificent provinces perceived their market environment accurately, possessed higher knowledge-based resources, and were more likely to adopt the higher performing strategy B.
350

ON ENHANCING IT BUSINESS VALUE: SUSTAINING ORGANISATIONAL CAPABILITIES WITH CO-CREATED DYNAMIC RESOURCES

Acklesh Prasad Unknown Date (has links)
The rapid advancement and penetration of information technology (IT), amid continued questions over its benefits, has resulted in research efforts to understand the extent to which IT resources contribute to organisational performance. There is little question that the presence of IT contributes to organisational performance. Our understanding of how and where IT contributes to value in organisations, however, is limited. Current IT business value research advances the notion that firm’s IT-related capabilities ability to leverage their IT resources explains the IT-related performance differences across firms. Understanding the nature of the IT-related capabilities, and their relationship with IT resources can provide a better understanding of how organisations can make better use of their IT resources. IT resources are dynamic and change at a rapid pace. Current IT business value research suggests the firm’s IT-related capabilities at a point in time can source value from the IT resources. However, firms IT-related capabilities must demonstrate parallel dynamics to maximise their influence on their IT resources. In this dynamic resource relationship environment, firm’s ability to sustain a level of influence on their IT resources will determine the extent of IT resources’ value-creating ability. Using the resource-based view of the firm that suggest an organisation is a bundle of resources, and using a complementary theoretical lens, this study introduces a higher-level resource, co-created by combining two or more complementary resources. This higher-level resource is capable of contributing to business value on its own, and importantly, can help organisations sustain their existing IT-related capabilities. The sustainable IT-related capabilities will have a better influence on the IT resources and will source better IT-related business value. This higher-level resource can also help with the timing of IT investments, and can provide an environment where a firm’s technical IT skills can better integrate the IT resources into the business processes. On measurement of organisational performance, this study suggests that a unique combination of organisational resources creates an efficient and effective internal environment that then becomes a powerful tool to enhance the key external process of customer service. Such enhancements in process-level efficiency and effectiveness will carry forward to be recognised in overall firm-level performance. This study develops and tests a model that assesses the association between the two generic IT resources (IT investment and technical IT skills), three IT-related capabilities (top management commitment, shared organisational knowledge, and flexible IT infrastructure), and internal process-level performance. It also assesses whether the IT-Usage Platform, a higher-level co-created resource, on its own associates with, and enhances the generic IT resources’ and IT-related capabilities’ association with internal process-level performance. The study also proposes that improvement in internal process-level performance will be positively associated with external process-level performance of customer service. Firms that improve their internal and external process performance should also improve their firm-level performance. The results, as hypothesised, failed to reject the non-association between the generic IT resources and the internal process-level performance. The study, as predicted, found a positive association between the three IT-related capabilities, IT-Usage Platform, and the internal process-level performance. The IT-Usage Platform indeed enhances the association between the IT-related capabilities and internal process-level performance. The results also suggest that the association between the technical IT skills and internal process-level performance improves in the presence of the IT-Usage Platform. Firms’ improved internal process-level performance also relates to improvement in external process-level performance. Improvement in the internal-external process performance also contributes to performance at the firm level. For research, this study demonstrates that the complementarity and the resource-based view theories allow inclusion of a greater variety of resources in a bundle of capable resources that could be a source of IT-related business value. The complementary theoretical lens also enables one to consider firms’ higher-level resources, co-created from complementary resources. The result is a robust model with the flexibility to consider other forms of resource interactions that sustain firms existing IT-related capabilities. The model also enables comparison of IT and other organisational resources on a level-platform and allows for a deeper understanding of how organisations can better leverage their IT resources. The study also presents the internal-external coordination path of IT-related value creation. For decision makers this study reinforces the importance of the concept of a coordinated IT-related change to secure value from their IT investments. It also presents decision makers with a visual IT business value path from internal process benefits to external process benefits, and finally to firm-level benefits. This study suggests all organisational resources, through various combinations, could be a source of IT-related business value. Future research can consider resources that are at the boundary of capable/non-capable resources to evaluate whether firms various resource arrangements can make these resources more valuable in sourcing IT-related business value. This research also provides strong theoretical arguments to consider other higher-level factors that may have the potential to sustain firms existing IT-related capabilities.

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