Dans son sens le plus courant, mais aussi le plus étroit, la résolution des conflits en ligne (RCL) réfère à la migration, vers Internet, des modes alternatifs de règlement des conflits. Notre mémoire se concentre sur la transposition, en ligne, des seuls modes amiables de règlement des différends, dont font notamment partie la négociation et la médiation. La question guidant notre étude consiste à savoir si la résolution en ligne permet d’accroître l’accès du consommateur québécois à la justice. La première partie répond par l’affirmative, en démontrant en quoi la RCL permet de surmonter plusieurs obstacles à la fois objectifs et subjectifs auxquels se heurte le consommateur québécois souhaitant obtenir justice. Nous y présentons également certaines critiques récurrentes en matière de RCL et y répondons. Si cette première partie aborde essentiellement la question du pourquoi il est opportun de recourir au règlement électronique des litiges de consommation dans une perspective d’accès à la justice, la seconde s’intéresse à celle du comment. Notre hypothèse est que si le recours à la RCL est souhaitable pour améliorer l’accès du consommateur québécois à la justice, ce mode de règlement ne pourra véritablement porter ses fruits que s’il est encadré par l’État. Nous démontrons ainsi l’opportunité d’une intervention étatique en matière de règlement en ligne des différends de consommation. Selon nous, seule l’institutionnalisation de la RCL permettra de lever, en partie du moins, les barrières qui ont freiné, jusqu’à maintenant, le déploiement à grande échelle de ce procédé de règlement novateur. / According to its most common, but also most narrow definition, Online Dispute Resolution (ODR) refers to the electronic form of Alternative Dispute Resolution (ADR). Our master’s thesis focuses on the online version of consensual dispute resolution processes, among which negotiation and mediation are found. The question underlying our research is the following: does ODR increase Quebec consumers’ access to justice? The first part of our study gives a positive answer to this question, by demonstrating how ODR can tackle many obstacles, both objective and subjective, to Quebec consumers’ access to justice. It also provides answers to the most frequent criticisms of ODR. This first part essentially addresses the question of why ODR can enhance consumers’ access to justice, while the second part focuses on the how. Our hypothesis is that ODR’s numerous advantages with regards to consumers’ access to justice will only truly materialize in practice if the government intervenes to regulate this dispute resolution method. We therefore demonstrate the opportunity of a State involvement in the field of consumer ODR. In our opinion, institutionalizing ODR will lift, partially at least, barriers that have hindered, to this day, the large-scale deployment of this innovative dispute resolution process.

African economies, including Nigeria continued to perform poorly despite the adoption of economic policy reforms in the 1980s. An explanation for the failure of economic policy reforms was therefore sought from an institutional perspective. Since active state intervention in the economy was the rationale given for the economic crisis of developing countries, the conventional case for an active state which rested on the need to correct for market failure was counterposed with the argument that the economy was best coordinated by market forces given that the state was not benevolent, omniscient or omnipotent. However, the state has played an important role in the transformation of late developers while a state-market dichotomy takes no account of institutional factors. The widespread adoption of economic policy reforms owed more to an ideological shift in the development paradigm than to the debt crisis and there was a great deal of controversy about the theoretical foundations and impact of these reforms contrary to claims of a consensus. An institutionalist political economy which recognises that the market is not the only institution and that economic transformation requires the positive use of political power was proposed. Such an approach takes account of history, politics and the institutional diversity of capitalism. A more nuanced view of state intervention was therefore advocated. The importance of institutional arrangements in the quest for economic transformation underscored the inadequacy of structural adjustment which was hampered by the lack of price and institutional flexibility as well as other institutional constraints. The Nigerian experience of structural adjustment shows that long term growth prospects were not enhanced and that the reforms tended to favour the financial sector over the real sector. The failure of economic policy reforms in Nigeria can be attributed to the continued presence of constraining institutional factors and the absence of a positive use of political power. / Economics / D. Comm. (Economics)

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Le Congo a signé bon nombre d'accords internationaux relatifs à la protection du droit à la santé. Cependant, en dépit de la signature et la ratification de ces accords, le droit à la santé n'est pas encore devenu un droit protégé stricto sensu et la population congolaise connait toujours de grands écueils dans l'accès aux soins. D'aucuns affirment que cette notion "d'accès aux soins" n'est qu'un slogan au Congo. Que la santé ne fait pas partie des priorités de politiques publiques et que le manque de volonté des autorités publiques comme en témoigne l'absence d'assurance maladie ne rendent pas possible le recours effectif aux soins. D'autres nuancent par contre ces affirmations et considèrent que même si,des difficultés existent dans l'accès aux soins au Congo, ces difficultés ne sont pas spécifiques à ce pays. Dans bon nombre de pays africains, voire occidentaux, des obstacles existent également dans l'accès aux soins. Par ailleurs, le Congo a essayé tout de même d'entreprendre des actions pour améliorer l'accès aux soins de sa population. Que ces actions menées ont été appuyées par le soutien des Organisations internationales comme l'OMS et aussi par des ONG. / Congo has signed a number of international agreements on the protection of the right to health. Despite the signing and ratification of these agreements, however, the right to health has not yet become a protected right stricto sensu, and the Congolese population still faces great pitfalls in access to care. Some say that this notion of "access to care" is only a slogan in the Congo. That health is not part of public policy priorities and that the lack of will of the public authorities as evidenced by the lack of health insurance do not make effective use of the care possible. Others, on the other hand, qualify these assertions and consider that even if difficulties exist in access to care in the Congo, these difficulties are not specific to this country. In many African and even western countries there are barriers to access to care. On the other hand, Congo has tried to take action to improve access to health care for its population. That these actions were supported by the support of International Organizations such as WHO and also by NGOs. Ac