An organisation’s survival is dependent on the support of a number of stakeholders. However, professional service firms tend to lose the support of their most important stakeholders, which are their well-educated employees, also referred to as their ‘talents’. This study has used Harrison and Wicks’ (2013) framework of stakeholder value creation as its point of departure, which consists of four value aspects: goods and services, organisational justice, organisational affiliation, and opportunity cost. The framework states that managerial actions, related to these four aspects, are likely to create value for stakeholders by increasing their happiness. “Happy” stakeholders are further considered to keep supporting their organisation, which generated the principal research question of this study: How can professional service firms increase the happiness of their talents? Moreover, the study was limited to neo and classic-professional service firms, which include: consultancy, advertising, accountancy, architecture, and law firms. In order to explore what managerial actions increase talents’ happiness, a case study was conducted at a British law firm. Nine solicitors of three different levels of seniority were interviewed and the firm was observed for two days. This study not only confirms the validity of Harrison and Wicks’ (2013) framework but also extends it by identifying additional managerial actions, categories for analysing ‘talent happiness’ as well as a fifth value aspect: ‘job characteristics’. In a broader perspective, this study contributes to stakeholder theory by providing an empirical and micro-level illustration of the theory.

This thesis addresses corporate approaches to CSR stakeholder engagement in the pharmaceutical industry in the UK and Germany. Its objective is to undertake mainly exploratory qualitative research to investigate how the selected sample manages CSR. The data was primarily accessed and collected from senior executives within major pharmaceutical companies. Multiple research methods were employed to gather rich new empirical evidence which focuses on the CSR practices and perceptions of CSR managers in both countries. To examine how this 'sensitive' sector responds to what could be termed the 'CSR Challenge', a critical realist perspective and six codes were chosen to map the practices and to compare similarities and differences between the two countries. This research contributes to the academic literature in this field by filling significant gaps in an area which was previously under-investigated. Ultimately, the findings are employed to examine a prespecified framework which was originally developed by the author based on secondary data in separate research. Overall, the results inform, re-examine, and improve this recently published framework. The updated explanatory framework which results from the research is the main conceptual contribution of the thesis. It serves as a management tool which includes the contextual factors which influence decision-makers' practices and perceptions portrayed as a set of inter-related management steps. This new conceptualisation is designed to be of practical use for decision-makers when managing their stakeholder engagement activities. As a result, this research is essentially applied and normative in nature. In addition, this work presents an original contribution to the literature in its field which should be of interest to academics.

<p>Forest Stewardship council (FSC) is a good example of a civil regulated environmental labelling-initiative. It is also an arena for different organisations interesting in sustainable forestry to work and handle forestry issues. FSC has allowed many private initiatives to move ahead of poor national and international environmental legislation. Instead they have turned towards the market with consumer pressure and in co-operation with companies. The sustainable forestry initiative has become a part of organisations’ ‘Environmental Responsibility’ which is a part of their ‘Corporate Social Responsibility’ (CSR) work. The aim of my thesis is to describe the phenomenon of FSC, both practically and theoretically, from a stakeholder approach. I have picked out two companies which are heavily involved in the FSC practice, IKEA and Sveaskog. The two companies are important players in shaping and developing FSC. The different practices are handled as two separate case-studies. A third case-study explores FSC both on national and international basis. The following research question will be answered: From a stakeholder view, how does FSC works in practice? To describe these three forestry practices is a contribution in itself. I will also use an analysing tool inspired by stakeholder theory to make the studies’ stakeholder partnerships as clear as possible. With the knowledge exposed in answering the first question I will further ask: Can stakeholder partnerships in a civil regulated environmental practice, create sustainability? Kemp’s (2005) five dimensions for sustainability improve the understanding. Every dimension will be followed by an interpretation from my forestry practice in the previous chapter. Both IKEA and Sveaskog drives an ambitious work to create sustainable business, which will be analysed through an ethical-, social-, nature-philosophic-, economic- and legal perspective of the sustainability concept.</p><p>The thesis is analysed by an explorative methodological approach with qualitative data, since it best can encapsulate the essence of the complexity which constitutes the answers to the research questions. Each case study will be described in separate texts which make up multiple realities mentally constructed by ourselves.</p><p>The analysis shows, both for Sveaskog and IKEA, that stakeholder partnerships generate a number of things. The partnerships generate constructive interaction where new and experienced ideas are born; obligations, processes and responsibilities for their stakeholder engagement; and environmental and social benefits in terms of FSC and other civil regulations and what environmental and social benefits the work leads to. But my description and analysis of the practice and the stakeholder analysis do not answer the general question of the thesis: Can stakeholder partnerships create sustainability?</p><p>When going through the critical voices from the five dimensions of sustainability, the task of creating sustainability seems to be impossible. I have confronted the five dimensions with environmental and social responsibility practice in Sveaskog and IKEA, and found substantial efforts in each and every dimension of sustainability. This practical work seems hopeful, whether there is sustainability or not, a serious ambition and extensive goals sometimes makes a difference.</p>

Innovation is often related to positive outcomes for the majority to enjoy that enhances welfare and facilitates everyday activities. In different fields of study (economics, management, sociology, history and science and technology) it is becoming a field of magnitude (Malerba and Brusoni, 2007). Fagerberg and Verspagen (2009) discuss the emerging interest of innovation in the field of social science. Although the interest within the subject of innovation is high, very little research has been done regarding the aim to contribute to the design innovation policy, developed by scholars studying the field of innovation. One often so neglected study within innovation is in the field of negative unintended consequences of innovation (NUCoI) (Sveiby et al, 2012). One main contributor of innovative activities is organizational operations leading to value for end customers. While firms often have the aim to create value with innovation for the greater benefit in society, sometimes these value-creating mechanisms may create unintended negative consequences in addition to the positive effects. While innovations are increasing in rapidness and numbers of output produced, the effects on society and the natural environment needs to be highlighted. With assumptions regarding vague CSR implementation in corporations (Newell, 2005), this research tries to grasp understanding on how NUCoI is perceived from the managerial perspective in organizations regarding their stakeholder viewpoint. As a starting point, the authors use Charlie Chaplin’s famous quote “More than machinery, we need humanity” from the movie “The Great Dictator” indicating the importance of caring for various stakes. Purpose: The aim of this research is to highlight the new field of study in social science; Negative unintended consequences of innovation (NUCoI) in relation to the societal natural environment (society and the natural environment). The research contributes to the existing frameworks on organizational value creation mechanisms in innovation policy to incorporate the aspect of negative consequences of innovation (NCoI), in terms of sustainability to highlight the importance of secondary stakeholders. Results: The new Extended Value Creation Mechanism for Global Sustainability, the Societal-Natural-Environment Stakeholder Framework of Innovation and Global Sustainability framework (SNE SFI GS-framework), aims to contribute in the long-term perspective for research in innovation policy by highlighting one aspect of a field of the often so neglected societal natural environment perspective, when competing rivalry becomes too fierce. The framework highlights the importance of secondary stakeholders, where primary stakeholders may act as a “link” between the organization and secondary stakeholders. Additionally, the authors suggest going to basic practices regarding sustainability with valuating the natural resources for a prospering sustainable society. The aspects in the research include stakeholder-theory, value-creation in terms of the societal natural environment, and innovation as a field of social science, negative consequences and organizational sense-making.

In 2008, a financial crisis struck the world economy, causing a risk of a potential system-crash. In order to stabilize the financial system within Europe, European Banking Authority (EBA) presented new guidelines (GL44) as a way, among others, to increase the transparency among financial institutions. As a result of GL44, Swedish Financial Supervisory Authority (FSA) implemented new regulations, with minor adjustments and amendments. At present, the guidelines are weeks from being completely implemented, thus meaning that the financial industry is able to start seeing the changes from the regulations.The authors have chosen to conduct a study regarding how the banks have been affected from the external authority demands during the previous recession.The focus of the study has been on three of Sweden’s four large banks, which are considered systematically important, as well as one niche bank.The study showed that the work in board and top-management was affected by external demands from authorities. The attention on business development was disturbed during the recession since more focus was put on controlling factors such as compliance, risk management and internal audit as well as on board composition and board competence.

Syftet med uppsatsen är att belysa vad som kan göras för att undvika konflikter inom band och för att hantera dem, detta genom att undersöka olika konflikter inom band och genom att se vad bandmedlemmarna berättar om dem. Syftet är också att reflektera över på vilket sätt resultaten kan överföras på och vara användbara för organisationer. Metoden består av en induktiv forskningsansats och en kvalitativ forskningsstrategi, dessutom har undersökningen skett i form av en fallstudie. Detta medför att det var möjligt att samla in empirin som sedan kunde tolkas med hjälp av teorin och vidare var det möjligt att undersöka ett fenomen i stället för att bevisa någonting. Det användes kvalitativa intervjuer med medlemmar i ett band där de intervjuade fick prata om sina egna upplevelser för att få fram empiri, samt böcker om Mötley Crüe och Kiss. Studien visar att medvetenhet om olika roller och samspel mellan bandmedlemmar är viktig för hantering av konflikter och för att undvika dem. Studien ger närmare inblick på detta genom att beskriva olika samband mellan konflikter och bland annat gruppdynamik, roller, förväntningar, behov och krav. Vidare så visas det på vilket sätt även organisationer kan ta del av den informationen. / The purpose with this study is to show how to avoid conflicts and if they occur how to handle and manage them, which is done by investigating different conflicts in bands and by having a look at what the band members share about them. The purpose is also to reflect about how the results can be used for organizations. The method chosen is a inductive approach and an qualitative research strategy, further on the study is a case study. All of this makes it possible to collect material for the empiricism of the study which later could be interpreted with help of the theory used. While investigating I was investigating a phenomena instead for proving one. Qualitative interviews with band members were used to collect material, as well as books about both Mötley Crüe and Kiss. The study shows that awareness about different rolls and interaction between band members is important for managing conflicts and even for avoiding them. The study gives a closer insight on this phenomena by describing connections between conflicts and for instance group dynamics, rolls, expectations, needs and demands. Further on it shows in which way organizations can use this information as well.

The approach to water management worldwide is currently in transition, with a shift evident from purely centralised infrastructure to greater consideration of decentralised technologies, such as rainwater harvesting (RWH). Initiated by recognition of drivers including increasing water demand and increasing risk of flooding, the value of RWH is beginning to filter across the academic-policy boundary. However, in the UK, implementation of RWH systems is not straight forward; social and technical barriers, concerns and knowledge gaps exist, which currently restrict its widespread utilisation. Previously, these issues have been examined independently. The research described in this thesis highlights the need for interdisciplinary working to lower the barriers and resolve the concerns. Consequently, a combination of social and engineering research perspectives, methods and analysis is utilised to achieve the aim of the research: the production of a strategic framework to support the implementation of RWH in the UK. The framework is the culmination of empirically derived social and technical evidence bases including: surveys with householders and architects; interviews with small to medium enterprises (SMEs); a design and performance evaluation of a non-domestic RWH system; non-domestic water closet (WC) monitoring to develop a demand profile and a water quality study and health impact assessment (HIA) of a non-domestic RWH system. Results indicate that householders were willing but not able to implement RWH, due to financial constraints and perceived maintenance burdens. For SMEs 5 ‘implementation deficit categories’ were identified, which undermined their ability to implement. The use of continuous simulation tools, with appropriate data, need to be promoted and the non-domestic demand profile derived was distinctly different to the well-established domestic profile, yielding implications for system design. The non-domestic RWH system was able to achieve an average water saving efficiency of 97% for the period monitored and the HIA quantified the risk to health as being within the recognised screening level. Triangulation of the results into an integrated socio-technical evidence base facilitated the identification of three core strategy aims, their corresponding actions and actors (stakeholder groups). The overall strategic framework is presented in the form of a Venn diagram. It is unlikely the comprehensive nature of the strategic framework would have been achieved, if the interdisciplinary process had not been undertaken. Therefore adoption of a socio-technical approach to implementation is vital, if RWH in the UK is to transition from novel to mainstream.

Internal communication is the heart in all actions in every organization and plays a key role in a successful change project. Volvo Cars is a global company in an implementation phase of the change project ”One Finance”. The purpose of the change project is to standardize the financial processes which will change the organization structure in the financial departments. Since this is a global change project there are several factors that can affect the internal communication and can result in affecting the success of a change project. The purpose of this thesis is to study the internal communication during a global change project and to analyze what factors are affecting the internal communication from a global perspective. The thesis will also include what impact internal communication has on the organization. The study will mainly be on the internal communication between the headquarter in Gothenburg and the developing financial department in America. Collecting primary data in terms of semi-structure interviews has provided an understanding about Volvo Cars internal communication. Using electronic communication channels and cascade-communication model the organization has informed well about the concept and the purpose of the change. Some respondents are still requesting information about how they should work according to the change. Overall the acceptance of this change has created job-satisfaction and increased the engagement for employees, this can lead to business success. All respondents agree that there are factors that affect the internal communication during this global change project. Organization culture, multi-cultured organizations, organization change, power structures and globalization are all affecting the internal communication in ways of how to communicate, the amount of internal communication, and the currents of the internal communication and can create misunderstandings. The thesis is including an internal communication matrix that gives a clear overview of how different internal stakeholders are working with the internal communication at different levels within the organization. This is creating an effective internal commutation system.

Bakgrund: Svenska företag har visat sig vara bland de bästa i världen på hållbarhetsredovisning. Tidigare studier har försökt hitta förklaringsfaktorer för att definiera vilka faktorer som ökar den mängd hållbarhetsupplysningar företag rapporterar frivilligt. Ägarstrukturens påverkan på hållbarhetsredovisning är ett relativt outforskat område och ska därför förklaras i den här studien.   Syfte: Syftet med uppsatsen är att genom en kvantitativ metod förklara hur ägarstrukturer påverkar hållbarhetsredovisning hos Large-Cap- och Mid-Cap företag noterade på Nasdaq OMX Stockholm.     Metod: Ämnet har testats utifrån skapandet av hypoteser och empiriska observationer. En innehållsanalys har gjorts genom granskning av 173 företags års- och hållbarhetsredovisningar, noterade på Nasdaq OMX Stockholm. Hållbarhetsredovisningen har studerat dels utifrån det ekonomiska perspektivet och dels utifrån det miljö och samhällsmässiga perspektivet.   Resultat/slutsats: Utifrån vår analys av de olika ägarstrukturerna och deras påverkan på hållbarhetsredovisning har slutsatsen blivit att det inte finns något större samband mellan de två.   Bidrag/framtida forskning: Ägarstrukturens förklaringsgrad visade sig vara låg då få signifikanta samband fanns mellan ägarstrukturer och hur de redovisar hållbarhet. Framtida forskningsförslag är att genom en kvalitativ och kvantitativ metod jämföra skillnader gällande hållbarhet som företag redovisar och deras faktiska hållbarhetsaktivitet.

Flood events have become more frequent in Europe, and the adaptation to the increasing flood risks is needed. The Flood Directive set up a series of measures to increase European resilience, establishing Flood Risk Management Plans (FRMPs) at the level of the river basin district as one relevant action. In order to efficiently fulfil this objective, the involvement of stakeholders as well as the analysis of their roles, responsibilities, and demands has been considered to be crucial to develop FRMPs. As a result, the hypothesis tested in this paper is that a consensus solution for the 2021 update Austrian Flood Risk Management Plan is feasible. To demonstrate this, both in-depth interviews and questionnaires to key Austrian stakeholders are implemented. The information collected in both participatory techniques are then used to run a conflict prevention analysis. The results show that (a) improving the coordination among regions and including better land-use planning approaches are preferable to a hypothetical business as usual scenario; and (b) a consensus solution for the 2021 update Austrian FRMP might be achievable on the basis of both a deep discussion on the state-of-the art and green infrastructure development.