Background: Search engine result pages (SERPs) act as an information channel between businesses and consumers. There is no way of denying search engines massive success in marketing for companies. SERP allows companies to be seen, communicate, and promote their products and services in an environment sorted by relevance for the consumer. The search engine is one way of building a solid brand online; therefore, it is crucial to investigate how to catch the user's attention and understand their attitudes in the first step of the decision-making process.  Purpose: The purpose of this research is to explore the generated attitudes towards the content that is displayed in each listing in the search engine result pages (SERPs).  Methodology: This research undertook an inductive qualitative approach with an exploratory research design. A pre-study with three cases was developed and eight semi-structured interviews were conducted. The eight participants were based on non-probability judgemental sampling. The respondents were equally diverse between men and women between the ages of 24-29.  Conclusion: This study concludes that the main explored positive attitudes that were generated towards the content of the listings in the SERPs were primarily the relevance of the search term throughout the listing, as well as brand familiarity. Other positive influences of favorable attitudes were short and concise but informative listings as well as displaying pictures. Furthermore, negative attitudes were found to be generated towards poor relevance and paid search in the listings, where organic results generated only positive attitudes towards it.

The subject of this diploma thesis is online marketing communication using search engine marketing tools. It specifies what online marketing and search engine marketing are, describes its tools and explains its use. The analytical part of the work uses tools such as analysis of macro and micro environment, analysis of marketing mix and associated SEO analysis. Last but not least, the development of website traffic and the subsequent possible development of this data in the future will also be examined. Based on the findings from the analytical part, in the last part of the work will be designed online marketing communication using search engine marketing.

<p>I all teori om sökmotorsoptimering finns det många olika tankar om hur man ska sökmotorsoptimera. De flesta berättar mest om den tekniska biten och har endast som en kort punkt förklarat att innehållet på en webbplats också är viktigt. Syftet med uppsatsen är att undersöka webbföretags förhållningssätt till både hur de arbetar och resonerar kring sökmotorsoptimering och webbstatistik, men även gå djupare in på hur förhållandet mellan kund och företag påverkar vart marknaden är på väg. Genom att utföra kvalitativa intervjuer med webbföretag där främst marknaden för sökmotorsoptimering, sponsrade länkar och webbstatistik diskuterats har ett resultat utformats.</p><p>Baserat på de senaste artiklarna, respondenternas svar och mina egna personliga reflektioner av situationen, visar det att det blivit en förskjutning i vad definitionen av sökmotorsoptimering är. Den tekniska biten är kvar men inte alls lika viktig längre då sökmotorerna hela tiden ändrar sina algoritmer och blir smartare, utan fokus läggs istället mer på innehållet. Ett rikt innehåll med bra skriven text samt ett intressant video- eller bildmaterial är mycket viktigare än att ändra på småsaker i strukturen av webbplatsen. Sökmarknaden idag ser annorlunda ut mot bara några år sedan. Det innebär att sökmotorsoptimering inte enbart handlar om att förbättra den egna hemsidan, utan även innefattar all marknadsföring på webben.</p> / <p>In all theory about Search Engine Optimization there are lots of different ideas on how to optimize search engines. Much of the theory concerns the technical aspects and only offers a short explanation on the importance of the actual content of the website. In this essay I will examine how web companies think and act around search engine optimization and web statistics, but also go deeper into how the relationship between customer and company affects where the market is heading. By doing qualitative interviews with web companies where the subject search engine optimization, paid ads and web statistics were discussed, a result has been formed.</p><p>Based on the latest articles, the answers from the respondents and my own personal reflections of the situation, there are clear signs that the definition of Search Engine Optimization has changed. The technical aspect is still there, but with less importance since the search engines keeps changing the algorithms in order to become smarter. Instead the focus is on the content. Rich content, good written text, interesting videos and images has a larger impact than changing the little things in the structure of a website.</p><p>The search market looks different today than it did a few years ago. The term Search Engine Optimization has changed its meaning into something more than just improving your own homepage. Now it also includes all the marketing your company does outside of the web.</p>

The remarkable spread of the Internet has generated new opportunities for companies to promote themselves and communicate with their customers. The most used Internet service of finding information today is search engines (e.g. Google, Bing, Yahoo) were almost three million searches are preformed every minute worldwide. This trend has led to an importance for companies having their websites visible on these search engines. In addition, people tend to be more and more on the go and are searching with their smartphones instead of traditional personal computer (PC). Meaning that companies’ websites can be available for customers 24 hour a day, 7 days a week, independent on customers location. Consequently, companies have the possibilities to reach the attention of customers when they actually search for a product/service and are therefore most likely to purchase.   In this thesis a marketing strategy has been developed for managers regarding how to master this new communication tool, in order to reach success and competitive advantage. This strategy was developed by investigate in what characteristics and functions users desire when searching with their smartphone. Together with three hypotheses tested if the perceived user-friendliness, relative advantage and compatibility within mobile search have a positive affect on the intention of use this new technology.   In this bachelor thesis a survey was conducted among people in generation C living in Sweden, which resulted in 397 completed responses. The hypotheses were tested with use of a regression analysis and the findings were that the relative advantage and compatibility in mobile search has a positive affect on the intention of use. Therefore, this thesis suggests companies to develop their mobile search engine marketing strategy with the aim of delivering value and satisfying the customer. Moreover, this thesis recommend managers to keep their mobile website quick, relevant and making sure having valuable and informative information about their business in the description text visible to users in the search engine hit list.   Finally, the majority of the population does already act on this new market and it is therefore of great importance for companies satisfying these users in order to stay competitive.

The goal of this thesis is to design methodics for Search Engine Marketing (SEM) in nonprofit organizations (NPOs) which takes advantage of their specifics. Other goals include practical evaluation of the methodics and analysis of the current state of NPOs websites. Determined goals are reached by merging theoretical background from relevant literature with the knowledge gained during field research and with author's experience. Designed methodics is built on the following hypotheses: NPOs are able to negotiate better trade terms than trading companies, NPOs can delegate their volunteers to do some SEM activities. Field research confirmed both hypotheses. Hypothesis that NPOs websites are static because NPOs see no profit in regular publishing was disproved. The methodics consists of four phases and also includes recommended tools, metrics, topics for publishing and a list of linkbaiting activities. The thesis consists of five chapters. The first chapter summarizes the necessary theoretical background, while the second chapter defines terms and premises. The main methodics can be found in chapter three. The fourth chapter contains current state analysis based on examination of 31 websites. A comparison of the methodics' hypotheses and activities against the experience of 21 NPOs representatives and 3 experts in the field of SEO is given in the last chapter. Opinions of the both groups of respondents are compared too. Based on the respondents' judgments on costs and utility of the methodics' activities a rank of these activities is finally created. The main contribution of this thesis is a conversion of the universal SEM theory into the specific conditions and language of NPOs practitioners and an analysis of the current state in this field.

The thesis deals with SEO problems (Search Engine Optimization). The part of the thesis is creation of tool which analyzes web pages in multilanguage versions and results provides with appropriate educational effect for user. According the analyzing that can be also used in the regular interval it's possible to show optimization history. The tool uses Microsoft technologies, especially ASP.NET, SQL Server 2008 or Microsoft Server 2008 and is developed by Visual Studio 2010.

Syfte: Syftet med denna studie är att öka kunskapsområdet och förståelsen kring företagens användning av sökmotoroptimering och sökmotormarknadsföring, avseende integrering med andra digitala marknadsföringskanaler. Teoretisk referensram: De teorier som använts i denna studie är Push/Pull, The 4S Web Marketing Mix Model, Integrated Marketing Communication Mix och Digital Marketing Channel Decision Model. Metod: Denna studie utgår ifrån en kvalitativ forskningsstrategi där det empiriska underlaget har samlats in genom sju semistrukturerade telefonintervjuer. Slutsatser: Syftet med att använda sökmotorer är främst för att få synlighet och nå målgruppen. Sökmotormarknadsföring används i större utsträckning för att synas när de är hög konkurrens medan sökmotoroptimering används för att förse kunder med relevant information. Studiens slutsats visar att det krävs att det utvecklas en marknadsföringsmodell som utgår ifrån att kunder idag kontrollerar köpprocessen gällande hur företag ska förse kunder med information. Huruvida sökmotormarknadsföring integreras beror på företagens mål samt hur de integrerar digitala byråer i sin verksamhet. Företag med konkreta mål kan lättare anpassa strategi i sökmotorer efter andra digitala kanaler. Företag som anlitar byråer bör integrera byråerna i den digitala strategin för att anpassa strategi i sökmotorer efter andra digitala kanaler. / Purpose: The purpose of this research is to increase the area of knowledge and understanding of companies use of search engine optimization and search engine marketing, regarding integration with other digital marketing channels. Theoretical frame of reference: The theories used in this study are Push/Pull, The 4S web Marketing Mix Model, Integrated Marketing Communication Mix and Digital Marketing Channel Decision Model. Method: This study is based on a qualitative research strategy where the empirical data has been collected through seven semi-structured telephone interviews. Conclusions: The purpose of using search engines is primarily to gain visibility and reach the target audience. Search engine marketing is used to a greater extent to be seen when there is high competition while search engine optimization is used to provide customers with relevant information. The study's conclusion shows that it is necessary to develop a marketing model that is based on customers controlling the purchasing process regarding how companies should provide customers with information. Whether search engine marketing is integrated depends on the companies' goals and how they integrate digital agencies into their operations. Companies with concrete goals can adapt strategy in search engines with other digital channels. Companies that hire agencies should integrate the agencies into the digital strategy in order to adapt the strategy in search engines with other digital channels.

The study is performed with the aim to investigate why healthcare companies are lagging compared to other industries within digital marketing. This is made with an abductive approach whereas a literature review was performed in the beginning of the study and after empirical data gathering and analysis was reviewed, the literature review was completed. The study is performed as a case study at a clinical research organization in Uppsala, Sweden 2020. Qualitative and quantitative methods were applied through interviews with search engine optimizing (SEO) specialist and with interviews with business developers at companies within the healthcare sector. The quantitative part has two data gatherings, (1) a survey towards SEO specialist and employees at various companies and (2) data gathering of branch colleagues’ top keywords for volume and traffic. Outcomes are that there is not enough research made within digital marketing for healthcare companies or business to business in general. Other finding is that the healthcare industry is lagging compared to other industries in terms of digital marketing.

The focus of this study was to evaluate different search engines on Swedish text. Information retrieval is widely used by both people and organizations, and it is important to be able to efficiently retrieve needed information at the right time. The study determined that relevance and speed are the most important factors in search engines. The evaluation measures the precision and recall which are relevance measurements, and speed of two search engines, Elastic search and MarkLogic. The evaluation has determined that there is no significant difference in the relevance of the retrieved results between the engines. The evaluation has also determined that there is a statistically significant difference in speed between the engines, with Elastic search outperforming MarkLogic. Both search engines performed very well in terms of successful searches, meaning to return a relevant document in the first 20 results. Both engines succeeded in fulfilling the information need 96% of the time. / Fokus för denna studie var att utvärdera olika sökmotorer på svensk text. Informationshämtning används i stor utsträckning av både människor och organisationer, och det är viktigt att effektivt kunna hämta nödvändig information vid rätt tidpunkt. Studien fastställde att relevans och hastighet är de viktigaste faktorerna för sökmotorer. Utvärderingen mäter precision och recall som är relevansmätvärden och responstid som hastighetmätvärde för två sökmotorer, Elasticsearch och MarkLogic. Utvärderingen har visat att det inte finns någon signifikant skillnad i relevansen av de hämtade resultaten mellan motorerna. Utvärderingen har också visat att det finns en statistiskt signifikant skillnad i hastighet mellan motorerna, där Elasticsearch överträffar MarkLogic. Båda sökmotorerna presterade väldigt bra när det gäller lyckade sökningar, vilket innebär att returnera ett relevant dokument i de första 20 resultaten. Båda motorerna lyckas uppfylla informationsbehovet 96% av tiden.

Digital marknadsföring genomsyrar dagens samhälle och är en viktig del i att företag förblir konkurrenskraftiga. I och med digitaliseringens ökning så ökar även informationsmängden som genereras. Business intelligence är ett system vilket kan presentera användbar information från en stor mängd data till användaren, som kan användas för bättre beslutfattande.    Denna studie har genomfört en fallstudie med syfte att undersöka i vilken utsträckning BI kan appliceras för att öka lönsamheten av digital marknadsföring.    Resultatet visar på att kunder initialt är negativt inställda till annonsering i sökmotorer, däremot kan attityden till annonsering förändras ifall annonseringen förmedlar något värde till kunden. Men för att skapa värde för kunden krävs kunskap, både om kundens beteende och om marknadsföringens påverkan. Det gäller att hitta rätt sökord för företaget samt att dessa sökord är tillräckligt individbaserade så att de matchar kundens sökning.  Studien har identifierat att det krävs mer än en effektiv digital marknadsföring för att öka konvertering, utan även andra faktorer har stor betydelse. Den största påverkan studien har kunnat identifiera är själva varumärket. Därmed för att öka konverteringar bör fokus först och främst ligga på varumärkesexponering och att utveckla effektiva marknadsföringsstrategier / Digital marketing permeates today's society and is an important part of companies creating unique competitive advantages. In addition, it has led to the growth of information digitally. Business intelligence is a system that generates useful information to the user of the system, which can be used to make better decision making    The study has been conducted by a case study, with the aim of investigating the extent to which BI can be applied to increase the profitability of digital marketing.   The results show that initially customers often think negatively about advertisements in search engines, the attitude towards advertisement can shift if the advertisement presents some sort of value to the customer. To create value knowledge is required, about customer behavior and marketing. It is important to find the right search words for the company and that these search words are sufficiently individual based, so they match the customer search.  Furthermore, the results show that to increase purchases there is more than to create effective digital marketing. The study has found that the brand has the biggest impact on customers. Therefore to increase purchases, the focus should primarily be on brand exposure and developing effective marketing strategies.