L’objectif de cette thèse est de comprendre le design des organisations à la fois innovantes et socialement responsables qui sont capable d’apprendre et évoluer dans l’économie globale basée sur les connaissances. En appliquant l’approche de la science de la complexité au niveau des entreprises (premier essai), nous apportons un éclairage théorique sur les conditions favorables à l’innovation des systèmes organisationnels. Notre analyse suggère que c'est la culture organisationnelle éthique basée sur la liberté individuelle et orientée vers le bien commun qui est la plus favorable à l’innovation radicale et durable. Ce prototype de la culture éthique est opérationnalisé ensuite en mobilisant le cadre théorique de Nahapiet & Ghoshal (1998) sur le lien entre les trois dimensions de capital social et l’innovation (la deuxième étude) et le design holographique (la troisième étude). Nous testons nos deux modèles de recherche sur un échantillon de convenance des répondants organisationnelles en utilisant la méthode PLS-SEM. Les résultats empiriques valident nos deux modèles théoriques qui mettent en évidence le rôle critique du leadership éthique pour développer une culture d’entreprise éthique propice à l’innovation. Ce type de culture organisationnelle qui favorise à la fois l’afflux de nouvelles idées (grâce à la diversité au travail et aux partenariats avec les parties prenantes) et la coopération des employés (grâce au climat éthique ; participation d’employés dans les programmes de la RSE et à l’orientation stratégique de la RSE) est indispensable pour réconcilier la performance économique des entreprises avec le développement durable de la société globale / The aim of this thesis is to understand the design of socially responsible and innovative organizations that are capable of learning and evolving in the global knowledge-based economy. By applying the systemic approach of complexity science to business companies (first essay), we provide a theoretical understanding of the enabling conditions for organizational innovations. Our analysis suggests that ethical learning culture built on individual freedom for creativity and organizational vision for sustainability is the most likely to create a work environment conducive to radical sustainable innovations. To operationalize the prototype of ethical learning culture, we mobilize the theoretical model Nahapiet & Ghoshal (1998) on the link between three dimensions of social capital and innovation (second study) and the cybernetic principles of holographic design (third study). We test the two research models on a convenience sample of organizational respondents by using the PLS-SEM. Empirical findings validate our two theoretical models that highlight the critical role of ethical leadership for developing an ethical learning culture. This type of organizational culture that simultaneously encourages inflows of new ideas (thanks to workforce diversity and partnerships with the firm’s stakeholders) and employees’ cooperation (thanks to ethical climate, employees’ participation in CSR projects and strategic CSR orientation) is essential for the long-term business success and sustainable human development

Submitted by Fabricia Fialho Reginato (fabriciar) on 2015-07-07T22:58:55Z No. of bitstreams: 1 CristianeFroehlich.pdf: 4288616 bytes, checksum: 14ea45d610e9a3adcfbb04333a27dfa8 (MD5) / Made available in DSpace on 2015-07-07T22:58:55Z (GMT). No. of bitstreams: 1 CristianeFroehlich.pdf: 4288616 bytes, checksum: 14ea45d610e9a3adcfbb04333a27dfa8 (MD5) Previous issue date: 2014-05-26 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O presente trabalho analisa o desenvolvimento da capacidade de inovação como meio para alavancar a sustentabilidade empresarial. Para atender a questão de pesquisa e os objetivos do estudo, utitilizou-se a abordagem das capacidades dinâmicas que apresenta as capacidades dinâmicas necessárias para auxiliar o desenvolvimento da capacidade de inovação e mostra como essas capacidades dinâmicas podem ser desenvolvidas para suportar a capacidade de inovação. No decorrer do estudo, verificou-se que essa abordagem esclarece como desenvolver a capacidade de inovação, mas não explica como alavancar a sustentabilidade empresarial. Devido a essa limitação, recorreu-se a abordagem da inovação sustentável que apresenta elementos que ampliam o escopo de atuação da capacidade de inovação para além do pilar econômico, contemplando os pilares ambiental e social da sustentabilidade empresarial. Para essa pesquisa, foram realizados dois estudos de caso qualitativos com características exploratória e descritiva. Para os estudos de caso, foram selecionadas as Empresas Artecola que se destacam pelas inovações em produtos e processos, e o Hospital Mãe de Deus que se destaca pelas inovações em serviços e processos. Os dados foram coletados através de 19 entrevistas semiestruturadas com as pessoas indicadas pelas próprias empresas e por meio de documentos disponibilizados. Os dados foram analisados por meio da análise de conteúdo qualitativa com apoio do software NVivo versão 10. Esta tese propõe como principal resultado da pesquisa a necessidade de desenvolvimento da capacidade de inovação sustentável, integrando as abordagens das capacidades dinâmicas e da inovação sustentável para alavancar a sustentabilidade empresarial. / The present work analyses the development of innovation capability in a way of leveraging entrepreneurial sustainability. In order to answer the research question and the study goals, we have used the approach of dynamic capability, which presents the necessary capabilities to help the development of innovation capability and shows how these capabilities could be developed to support to innovation capability. Based on the research field, we have verified that this approach clarifies how to develop the innovation capability, but it did not explain how to leverage the entrepreneurial sustainability. Due to this limitation, we have run the approach of sustainable innovation, which presents elements that wide the branches of performance of innovation capabilities beyond the economic pillar, contemplating environmental and social issues of entrepreneurial sustainability. In this research, two studies over qualitative cases had been used with exploratory and descriptive characteristics. For the study of case, we selected two companies based on their experiences with innovation. More specifically, Artecola Enterprises have been selected due to its experience with product and process innovations, and Mãe de Deus Hospital due to its process and service innovations experience. Data have been collected on 19 semi structured interviews with people indicated by the enterprises themselves and through available documents. Data have been analyzed based on a qualitative contente analysis using NVivo version 10 software as a support. The main research results point out the necessity of developing sustainable innovation capabilities, including the approaches of dynamic capability and also sustainable innovation to leverage the entrepreneurial sustainability.

Submitted by Patrícia Valim Labres de Freitas (patricial) on 2016-04-06T17:55:50Z No. of bitstreams: 1 Jorge Ubirajara Gustavo Junior_.pdf: 282341 bytes, checksum: 4a82593fe36d840721ebfc470a6ae4a0 (MD5) / Made available in DSpace on 2016-04-06T17:55:50Z (GMT). No. of bitstreams: 1 Jorge Ubirajara Gustavo Junior_.pdf: 282341 bytes, checksum: 4a82593fe36d840721ebfc470a6ae4a0 (MD5) Previous issue date: 2015-12-03 / Nenhuma / Este estudo de caso investiga a sustentabilidade na indústria de supermercado. Os resultados revelam indutores (internos e externos) e lacunas. Indutores internos incluem logística, práticas da alta gestão e práticas de recursos humanos. Logística englobam minimização de armazenamento e transporte. Práticas da alta gestão englobam a descentralização das metas, delegação de autoridade, a divulgação dos resultados por meio a metodologia da Global Reporting Initiative (GRI), e avaliação dos gestores com base nas metas partilhados. Práticas de recursos humanos incluem a seleção de trabalhadores, campanhas de sensibilização e prestação de apoio aos trabalhadores que enfrentam situações difíceis em suas vidas. O apoio parece aumentar os resultados devido à reciprocidade dos trabalhadores (se o supermercado cuida de mim, por que não posso ajudá-lo?). Indutores externos unem fornecedores e clientes. Projetos com grandes fornecedores devem concentrar-se na reutilização e reciclagem, fornecedores locais sobre as alternativas para aumentar as vendas. Estratégias para envolver grandes fornecedores incluem o convite, a proposição de um projeto piloto com a probabilidade de sucesso, apoio à implementação, e quantificação dos ganhos. Indutores dos clientes abrangem propagandas nas lojas (sinalizações e degustações de produtos), e a prestação de serviços sociais. serviços sociais aumentam as vendas, devido à reciprocidade dos clientes. Principais lacunas incluem: como melhorar os indicadores sociais ou ambientais sem afetar os resultados financeiros, quando os varejistas devem pressionar os fornecedores para realizar a recolha e eliminação de itens (ou quando aceitar um desconto para realizar esta atividade), como cooperar com os concorrentes e ainda aumentar os lucros, e como anunciar internamente um produto sustentável, sem comprometer as vendas de outros produtos. / This case study investigates sustainability in the supermarket industry. The findings unveil levers (internal and external) and gaps. Internal levers include logistics, top managerial practices and human resource practices. Logistics embraces minimization of storage and transportation. Top managerial practices encompass the goals' centralization, delegation of authority, disclosure of Global Reporting Initiatives (GRI), and evaluation of managers based on the shared goals. Human resources practices include the selection of workers, awareness campaigns, and provision of support to workers facing difficult times in their lives. The support seems to increase results due to the workers’ reciprocity (if the supermarket takes care of me, why do not I help it?). External levers embrace suppliers and customers. Projects with big suppliers must focus on the reuse and recycling, local suppliers on the alternatives to increase sales. Strategies to engage big suppliers include invitation, proposition of a pilot project with likely success, implementation support, and quantification of gains. Customers' levers encompass in-store advertisements (signs and product tastings), and the provision of social services. Social services increase sales due to the customers’ reciprocity. Main gaps include: how to improve the social or environmental indicators without affecting the financial results, when retailers should press the suppliers to perform the collection and disposal of items (or when to accept a discount and to perform this activity), how to cooperate with the competitors and still increase profits, and how to internally advertise a sustainable product without compromising the sales of other products.

In recent decades, many multinational corporations have used nature inspired innovation (NII) strategies as a mechanism of sustainability-oriented innovation (SOI). In this context, these activities are typically initiated by sustainability or innovation managers who are seeking to utilise novel tools and approaches but generally do not have specific innovation goals. For some, NII is viewed as a new product development tool and for others, it is a broad perspective that defines a larger sustainability narrative for the organisation. This analysis of six cases describes the diversity of innovation types of NII in multinational corporations aiming to apply these models to sustainability-oriented innovation at multiple levels. Data was collected via semi-structured interviews (n=45) with NII team members from both inside and outside of the organisation. Additional data included internal project documents and web-based content associated with the NII projects. Cases were then compared and contrasted to identify patterns and anomalies of factors that influence the adoption of NII. While perceptions of NII were relatively consistent across cases, several factors were identified related to sustainability perspectives, the role of management, organisational structures, and innovation culture that influenced adoption. This thesis makes an original contribution to knowledge within the NII, sustainability-oriented innovation, and innovation adoption literatures by differentiating NII as an approach to SOI in MNCs, establishing an innovation typology in this context, and identifying three SOI narratives that influence the adoption of NII. Specific factors related to sustainability narratives, innovation culture and infrastructure, and management styles that support and inhibit SOI and NII in MNCs are used to distinguish three unique SOI narratives – Ambiguous, Accountable, and Aspirational. Conclusions suggest a NII readiness assessment may facilitate the adoption of NII by identifying the most effective approaches depending on the narrative of SOI within the company.

Bakgrund: Den tilltagande oron för vår planets välmående har medfört ett ökat samhällsfokus på hållbar utveckling. Det är av vikt att företag engagerar sig i hållbar utveckling delvis eftersom de orsakar många hållbarhetsrelaterade problem, och delvis eftersom de har de resurser som krävs för att lösa problemen. För att påverka hållbar utveckling behöver företag driva fram hållbara innovationer för att förändra deras produkter, processer och affärsmodeller. Forskningsfältet gällande hållbara innovationer är dock i en initial uppbyggnadsfas, och därmed behövs fler studier. Framförallt är forskningsområdet i behov av fler kvalitativa studier som belyser hur hållbara innovationer utvecklas på företagsnivå. Syfte: Syftet med uppsatsen är att öka förståelsen för hur hållbarhet införlivas i företags innovationsprocesser. Metod: En kvalitativ studie med åtta respondenter fördelade över sju semistrukturerade intervjuer. Slutsatser: Studien visar på tre faktorer som behövs för att skapa en organisationskultur där lärande uppmuntras. De tre faktorerna är hållbarhetsramverk, tillit till anställdas förmåga samt frihet i att utforma arbetsprocesser. Tillsammans leder faktorerna till att skapa en lärande kultur som driver införlivande av hållbarhet i innovationsprocessen. Studien visar också att tvärfunktionella grupper behöver skapas i de initiala faserna av innovationsprocessen. De tvärfunktionella grupperna bör tillåtas inneha ett explorativt idésökande som arbetssätt. Det explorativa sökandet efter innovationer kan ske internt inom företagen eller genom externa samarbeten. / Background: The increasing concern for our planet’s well-being has induced an increased focus on sustainable development. It is of importance for companies to engage in sustainable development, partly since they are the reason for many sustainability-related issues, and partly because they have the resources required to solve the issues. In order to affect sustainable development, companies need to develop sustainable innovations to change their products, processes and business models. However, the research field concerning sustainable innovations is still in its infancy stage and therefore requires more research. In particular, the research field is in need of more qualitative research which refers to how sustainable innovations are developed on a company level. Purpose: The aim of this study is to increase the understanding of how sustainability can be incorporated into the innovation process. Method: A qualitative study with eight respondents distributed across seven semi-structured interviews. Findings: The study points out three factors that are essential when creating an organizational culture which encourage learning. The three factors are sustainable framework, trust in the employees’ abilities and lastly freedom for employees to form their work processes. Together the factors create a learning culture that drives the incorporation of sustainability into the innovation process. The study also pinpoints the need of creating cross-functional groups in the initial phases of the innovation process. The cross-functional teams should be encouraged to use an exploratory search method. An exploratory search for innovation can be conducted within the corporation or through external collaborations.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The conditioning factors of the globalized world create new demands and opportunities for the development of a corporate management model based on the assumptions of sustainability, which imply substantial investments in innovation. The objective of this study was to analyze the relationship between strategic management of sustainable innovation, business model and business performance of manufacturing companies. The strategic management of sustainable innovation was analyzed from two dimensions: strategic posture, underpinned on the studies of Schaltegger, Lüdeke-Freund and Hansen (2012) and de Eiriz, Faria and Barbosa (2013); and sustainable innovation practices, evaluated on the basis of Bocken et al. (2014). The analysis of the business model was based on studies of Boons and Lüdeke-Freund (2013), Kiron et al.(2013) and Taran and Boer (2015). Business performance was evaluated by considering the dimensions proposed by Gunday et al. (2011), GRI (2006) and the OECD (2005). The first phase of the research was qualitative; a multiple case study was conducted with four companies from Brazil and four companies from Spain. The results of this phase showed that the management of sustainable innovation is considered to be a strategic issue in the Brazilian companies, and there is a clear relationship between business model and business performance. However, in the Spanish companies, innovation is related to the search for better results, and actions in favor of sustainability occur because of legal restrictions and consumer pressure. An association between the dimensions could not be identified. The results of the qualitative phase have confirmed the guiding assumption that the strategic management of sustainable innovation, the business model and the business performance of companies differ in the business context of an emerging economy such as Brazil and of a developed economy such as Spain. The second phase of the study was quantitative; a survey was conducted with Brazilian manufacturing companies. The results have shown that the strategic management of sustainable innovation is related to the companies' business model and their business performance, as there were positive associations between the dimensions of the independent and dependent variables. There were also differences between the adoption of sustainable management of innovation, degree of innovation of the business model and business performance, as there were significant differences in the test of difference between means and in logistic regression analysis. Thus, the assumptions of this study were confirmed. / Os fatores condicionantes do mundo globalizado criam novas exigências e oportunidades em relação ao desenvolvimento de um modelo de gestão para as organizações que contemple as premissas da sustentabilidade, o que pressupõe investimentos substanciais em inovação. Este estudo teve como objetivo analisar a relação da gestão estratégica da inovação sustentável com o modelo de negócios e o desempenho de empresas industriais. A gestão estratégica da inovação sustentável foi analisada a partir de duas dimensões: postura estratégica, tendo como base os estudos de Schaltegger, Lüdeke-Freund e Hansen (2012) e Eiriz, Faria e Barbosa (2013); e práticas de inovação sustentável, avaliadas com base em Bocken et al. (2014). No que se refere ao modelo de negócios, teve-se como base os estudos de Boons e Lüdeke-Freund (2013), Kiron et al., (2013a) e Taran e Boer (2015). O desempenho empresarial foi avaliado considerando as dimensões propostas por Gunday et al. (2011), GRI (2006) e OCDE (2005). A primeira fase da pesquisa caracterizou-se como qualitativa e foi conduzida a partir de um estudo de casos múltiplos com quatro empresas do Brasil e quatro empresas da Espanha. Os resultados dessa fase permitiram concluir que, nas empresas brasileiras, a gestão da inovação sustentável é considerada uma questão estratégica, ficando evidenciada uma relação com o modelo de negócios e o desempenho empresarial. Porém, nas empresas espanholas, a inovação está relacionada com a busca por melhores resultados, e as ações em prol da sustentabilidade ocorrem em virtude de restrições legais e pressões dos consumidores, não sendo possível identificar uma associação entre as dimensões analisadas. A partir dos resultados da etapa qualitativa, foi possível confirmar o pressuposto norteador de que a gestão estratégica da inovação sustentável, o modelo de negócios e o desempenho se diferenciam no contexto empresarial de uma economia emergente como o Brasil e de uma economia desenvolvida como a Espanha. A segunda etapa do estudo caracterizou-se como quantitativa e compreendeu a realização de uma pesquisa survey com empresas industriais brasileiras. Os resultados permitiram observar que a gestão estratégica da inovação sustentável está relacionada com o modelo de negócios e o desempenho empresarial, na medida em que foram encontradas associações positivas entre as dimensões das variáveis dependente e independentes. Também foi possível verificar diferenças entre a adoção de uma gestão da inovação sustentável, o grau de inovação do modelo de negócios de negócios e o desempenho empresarial, tendo em vista que foram constatadas diferenças significativas no teste de diferença de médias e na análise de regressão logística. Desse modo, foi possível confirmar as hipóteses norteadoras do estudo.

The responsibility of industry towards society and the environment is a much discussed topic, both in academia and in business. Responsible Research and Innovation (RRI) has recently emerged as a new concept with the potential to advance this discourse in light of two major challenges industry is facing today. The first relates to the accelerating race to innovate in order to stay competitive in a rapidly changing world. The second concerns the need to maintain public trust in industry through innovations that generate social value in addition to economic returns. This Special Issue provides empirical and conceptual contributions that explore corporate motivations to adopt RRI, the state of implementation of concrete RRI practices, the role of stakeholders in responsible innovation processes, as well as drivers and barriers to the further diffusion of RRI in industry. Overall, these contributions highlight the relevance of RRI for firms of different sizes and sectors. They also provide insights and suggestions for managers, policymakers and researchers wishing to engage with responsibility in innovation. This editorial summarizes the most pertinent conclusions across the individual articles published in this Special Issue and concludes by outlining some fruitful avenues for future research in this space.

Ces dernières décennies ont été marquées par l’apparition d’un nouveau contexte en faveur du développement soutenable, dans lequel de nouveaux modes de consommation et de production émergent. Ce nouveau contexte tend à se substituer à l’innovation intensive, les entreprises industrielles à réorienter leur business model vers l’innovation soutenable. Cependant ce changement nécessite des bouleversements stratégiques et organisationnels que certaines entreprises ne parviennent pas à surmonter. Ces situations d’entreprises révèlent un double enjeu : la nécessité de caractériser l’innovation soutenable d’une part et l’intérêt de définir une stratégie d’évolution et de diffusion de l’innovation soutenable au sein des entreprises d’autre part. Afin de caractériser l’innovation soutenable, trois notions sont mobilisées : le business model, la soutenabilité et la fonctionnalité. Les résultats de cette exploration suggèrent l’utilisation du business model comme objet intermédiaire afin de favoriser la co-construction et l’évolution de business models. L’étude de la soutenabilité du business model conduit à la proposition de l’association de l’économie de fonctionnalité - business model serviciel - à l’éco-conception - modèle de conception environnemental - comme déclinaison de l’innovation soutenable. L’analyse de la fonctionnalité révèle une complémentarité de ces deux démarches. Celles-ci permettent de définir de nouvelles offres du point de vue des valeurs d’usage et permettent d’intégrer l’utilisateur dans la définition de l’offre. L’exploration de ces trois notions conduit également à la proposition d’un changement de paradigme en faveur du paradigme soutenable suivi du développement de trajectoires de business models afin de garantir aux entreprises l’atteinte à long terme des plus hauts niveaux de l’innovation soutenable. Ces résultats théoriques servent ensuite au développement d’une méthode d’aide à la décision : Business Model Explorer for Sustainability (BMES). La méthode BMES permet aux entreprises de concevoir de nouveaux business models soutenables et de définir des trajectoires vers ces business models soutenables comme stratégie de diffusion de l’innovation soutenable à long terme. Elle s’appuie sur la notion d’upgradabilité comme déclinaison opérationnelle de l’innovation soutenable. La méthode est développée et testée avec les deux industriels partenaires du projet IDCyclUM : Neopost et Rowenta. Une des principales perspectives de recherche proposée consiste à engager des travaux visant à poursuivre la définition de l’innovation soutenable qui reste un concept ambigu pour lequel il n’existe pas de consensus à l’heure actuelle. / Over the past decades, a new context in favor of sustainable development emerged. New models of consumption and production are developed. This shift from intensive innovation to sustainable innovation leads some companies to rethink their business model. However, this business model evolution requires strategic and organizational changes that some companies fail to overcome. These companies’ situations reveal a double challenge : the need to characterize sustainable innovation on the one hand and defining a strategy for disseminating sustainable innovation on the other hand.To characterize sustainable innovation, three notions are mobilized : the business model, sustainability and functionality. The results of this exploration suggest the use of the business modelas an intermediary object to promote the co-construction and the evolution of business models. The study of sustainable led us to associate functional economy - servicial business model - to eco-design- environmental design - as a declination of sustainable innovation. Functionality concept analysis revealed the complementarity of functional economy and eco-design approaches. This allows us to define new offers from the use-values point of view. The exploration of these three notions also leads to propose a paradigm shift in favor of sustainable paradigm. This paradigm shift is followed by the development and characterization of business models trajectories. These trajectories guide companies in achieving the highest levels of sustainable innovation on the long term. These theoretical results were used to develop a method called Business Model Explorer for Sustainability (BMES). The BMES method allows companies to develop sustainable business models and to define trajectories toward these business models. The method is based on the upgradability concept as operational application of sustainable innovation. The method was developed and tested with the two industrial partners of IDCyclUM project : Neopost and Rowenta. One of the main proposed research perspectives is to continue defining sustainable innovation. This concept remains indeed ambiguous and there is still no consensus about its definition at present.

TITLE: The sustainable banking industry - factors associated with sustainable innovation. FINAL SEMINAR: 2021-05-26COURSE: Master thesis in Business & Management - Organization at Uppsala University. AUTHORS: Kristofer Edin & Robin Nikolausson. ADVISOR: Josef Pallas.KEYWORDS: Sustainable innovation, Internal factors, External factors, Regulations, Technology, Market demand, Organizational culture, Market opportunities, Internal collaborations, Managerial dedication, Knowledge management.PURPOSE: This thesis aims to study factors associated with the development of sustainable innovation in the banking industry. Moreover, the ambition is to bring relevant findings and support for previous findings related to the information gap about how factors are associated with sustainable innovation and how they correspond to each other.METHOD: This research is using a case study methodology where one specific case company is being scrutinized. The study has used an exploratory study approach consisting of qualitative data gathering. Moreover, it is based on an inductive approach. The data consist of both primary data in terms of interviews with employees from the case company and of secondary data from various internet sources.LITERATURE REVIEW: Sustainable innovation, Technology, Regulations, Market demand, Organizational culture, Market opportunities, Internal collaboration, Managerial dedication, Knowledge management.EMPIRICAL FINDINGS: This thesis uncovers that there are both internal and external factors associated with sustainable innovation in the banking industry. The empirical findings thus correspond to the theory as it illustrates that the different factors are associated with sustainable innovation in the case company. However, the correctness of the theoretical suggestions varies in terms of the level of importance concerning the different factors. ANALYSIS AND CONCLUSION:The analysis illustrates that even as the eight factors are associated with sustainable innovation, it is difficult to decide their relative importance as they are not mutually exclusive, but dependent on each other. However, there are some empirical indications that some factors, such as market demand and organizational culture, are more dominant in the relationships among the different factors.

This thesis was conducted in the public transport sector atOrganization X and its prerequisites for managing and implementingsustainable innovation. Organization X currently does not haveprocesses or working methods for sustainable innovation (SI) and istherefore looking for theoretical guidance for whether the companyshould integrate SI into preexisting processes or invest in a newplatform or system. The thesis was based on scientific theory ofinnovation, SI and change management from various sources. The thesisthree primary data collection methods have been interviews, benchmarksand literature study. The purpose of the data collection methods wasto showcase how other companies work with innovation throughbenchmarks, how Organization X currently looks to work with SI throughinterviews, and finally a literature study on how the subject cantheoretically be integrated or implemented in operations.The empirical findings have been analyzed using theoretical data fromscientific sources on what they believe innovation and SI can bedefined as and how to best implement it. Organization X works withprocess improvement proposals in the through their Work ImprovementTeams and other systems to manage implementations or changes.The business today has prerequisites SI but lacks parts of what theoryand benchmark consider to be the most critical factors for innovation.The thesis presents an implementation proposal that results from acost benefit analysis where the authors highlight how Organization Xshould begin its work regarding innovation in order to finally furtherdevelop SI methods.