<p>The change in course recently taken by the Swedish Armed Forces results in an increased use of equipment, and thereby increased requirements of preventive maintenance. This paper aims to examine the current responsibilities for preventive maintenance in an army unit. The intended effect of this examination is to disclose possible flaws, and to help make routines for preventive maintenance more effective.</p><p>The questions asked in this paper are;</p><ul><li>Who, in an army unit, is responsible for the routine maintenance?</li><li>When is this responsibility valid?</li><li>What demands does the technical service have on responsibilities for the routine maintenance?</li><li>How are these demands met?</li><li>How ought to be responsible for the routine maintenance?</li></ul><p>To answer these questions the author has chosen to use a descriptive method to show the current facts. A theorizing method is chosen to, from described facts, clarify the demands of the technical service on routine maintenance. A comparing method is chosen to compare responsibilities and the different responsibility-posts.</p><p>This paper presents the following conclusions;</p><ul><li>Much of the current literature, concerning the subject, is in dire need of being synchronised and updated.</li><li>Routines for how the supply-responsibility is to be most effectively distributed in the unit ought to be established.</li><li>The user ought to be given more responsibility to choose what routine maintenance should be carried out.</li></ul>

The change in course recently taken by the Swedish Armed Forces results in an increased use of equipment, and thereby increased requirements of preventive maintenance. This paper aims to examine the current responsibilities for preventive maintenance in an army unit. The intended effect of this examination is to disclose possible flaws, and to help make routines for preventive maintenance more effective. The questions asked in this paper are; Who, in an army unit, is responsible for the routine maintenance? When is this responsibility valid? What demands does the technical service have on responsibilities for the routine maintenance? How are these demands met? How ought to be responsible for the routine maintenance? To answer these questions the author has chosen to use a descriptive method to show the current facts. A theorizing method is chosen to, from described facts, clarify the demands of the technical service on routine maintenance. A comparing method is chosen to compare responsibilities and the different responsibility-posts. This paper presents the following conclusions; Much of the current literature, concerning the subject, is in dire need of being synchronised and updated. Routines for how the supply-responsibility is to be most effectively distributed in the unit ought to be established. The user ought to be given more responsibility to choose what routine maintenance should be carried out.

The Internet provides convenience to the development of e-business, and most of enterprises go after e-business to improve their competitive advantages. And supply chain management systems turn into a leading character within this economic trend. In this study, we focus on what can be done in the transformation of traditional chemicals industry to become electronic chemicals industry and to get the competitive advantage. The exploratory methods are used to collect, analyses, and classify the relationships of the businesses in the supply chain management. And the tools such as BCG, Value Chain, and SWOT, etc., are utilized to find out the possible feasible transformation strategies. To verify the feasibility of the transformation strategy suggestions, we interview the reputation executives of related enterprises. The results show that the suggestions are acceptable for the practical businesses for helping them toward to the e-business.

<p>Den tekniska tjänsten är idag av stor betydelse för att Försvarsmakten skall fungera. Uppgifter inomden tekniska tjänsten är bland annat att hantera driftstörningar som inträffar på materiel och hantera uppföljningar av dessa inträffade fel. Syftet med den här uppsatsen är att undersöka två olika uppföljningssystem för driftstörningar, ett system från armén och ett system från flygvapnet. Utifråndetta diskuteras systemen ur olika synvinklar med fokus på bland annat fördelar och nackdelar. Under bakgrundsbeskrivningen av de olika systemen visade det sig att ARGUS och DA-flyg följer upp i två olika riktningar vid driftstörningar. ARGUS fokuserar på den materiella feluppföljning och DA-Flyg fokuserar på att göra en uppföljning på individnivå. Vidare under bakgrunden framgick det även att generellt sett så använder man samma typ av rapporteringsprocedur, en fyrastegsprocess. Bakgrunden följdes upp av en analys av två olika typfall med utgångspunkt i de båda uppföljningssystemen och därefter diskuterades resultatet. Utifrån diskussionen drogs det slutsatser kring de olika systemen. Några av dessa var bland annat att inledningsvis var ARGUS ett krångligt system att använda då man var tvungen att rapportera i två olika system. Sedermera korrigerades detta och i dagsläget är det en förenklad version av ARGUS som används i ett system. DA-Flygbygger på att man är lojal mot systemet då rapporten som skrivs är helt anonym, sånär som på en otydlig signatur i de flesta fall. Författarens avslutande ord är att en sammanslagning alternativt ett nytt system där både materiel och individuppföljning ingår eventuellt skulle effektivisera hela processen med feluppföljning.</p> / <p><p>The Technical Service is one of the cornerstones that make the Swedish armed force operational. Handle and manage failure within technical materials are, among other tasks, something that technical service needs to deal with. The aim with this paper is to examine two different systems that handle the follow-up of different failures, one system from the army and one system from the airforce. Based on the aim, the systems will be compared and discussed through different points of view, focusing on the advantage and disadvantage. Looking at the background description of the systems, it shows that ARGUS and DA go two different tracks when they do a follow up. ARGUS focus on the follow up of the material, while DA focuses on the follow up in an individual aspect. Further in the background, it shows that, the same procedure isused in the report process, a four-step-model. The background is followed up by an analysis of two different cases where the follow up systems is the main point and after that, a discussion around the result was made. During the discussion, the writer of this paper made up some conclusions, and those are as follows. In the beginning, the ARGUS system was complicated to use. The fact that you needed to type in the report twice in two different kinds of systems made it complicated to use. However, this problem, were fixed due the integration of the system within another system. In the DA system, everyone that uses this system needs to be loyal against the system, due the lack of connection between report and report writer. As a summary of the whole paper, the writer recommends a system that has both of these parts, in other words, both individual follow up and materials follow up, might make the system more effective.</p></p>

Den tekniska tjänsten är idag av stor betydelse för att Försvarsmakten skall fungera. Uppgifter inomden tekniska tjänsten är bland annat att hantera driftstörningar som inträffar på materiel och hantera uppföljningar av dessa inträffade fel. Syftet med den här uppsatsen är att undersöka två olika uppföljningssystem för driftstörningar, ett system från armén och ett system från flygvapnet. Utifråndetta diskuteras systemen ur olika synvinklar med fokus på bland annat fördelar och nackdelar. Under bakgrundsbeskrivningen av de olika systemen visade det sig att ARGUS och DA-flyg följer upp i två olika riktningar vid driftstörningar. ARGUS fokuserar på den materiella feluppföljning och DA-Flyg fokuserar på att göra en uppföljning på individnivå. Vidare under bakgrunden framgick det även att generellt sett så använder man samma typ av rapporteringsprocedur, en fyrastegsprocess. Bakgrunden följdes upp av en analys av två olika typfall med utgångspunkt i de båda uppföljningssystemen och därefter diskuterades resultatet. Utifrån diskussionen drogs det slutsatser kring de olika systemen. Några av dessa var bland annat att inledningsvis var ARGUS ett krångligt system att använda då man var tvungen att rapportera i två olika system. Sedermera korrigerades detta och i dagsläget är det en förenklad version av ARGUS som används i ett system. DA-Flygbygger på att man är lojal mot systemet då rapporten som skrivs är helt anonym, sånär som på en otydlig signatur i de flesta fall. Författarens avslutande ord är att en sammanslagning alternativt ett nytt system där både materiel och individuppföljning ingår eventuellt skulle effektivisera hela processen med feluppföljning. / The Technical Service is one of the cornerstones that make the Swedish armed force operational. Handle and manage failure within technical materials are, among other tasks, something that technical service needs to deal with. The aim with this paper is to examine two different systems that handle the follow-up of different failures, one system from the army and one system from the airforce. Based on the aim, the systems will be compared and discussed through different points of view, focusing on the advantage and disadvantage. Looking at the background description of the systems, it shows that ARGUS and DA go two different tracks when they do a follow up. ARGUS focus on the follow up of the material, while DA focuses on the follow up in an individual aspect. Further in the background, it shows that, the same procedure isused in the report process, a four-step-model. The background is followed up by an analysis of two different cases where the follow up systems is the main point and after that, a discussion around the result was made. During the discussion, the writer of this paper made up some conclusions, and those are as follows. In the beginning, the ARGUS system was complicated to use. The fact that you needed to type in the report twice in two different kinds of systems made it complicated to use. However, this problem, were fixed due the integration of the system within another system. In the DA system, everyone that uses this system needs to be loyal against the system, due the lack of connection between report and report writer. As a summary of the whole paper, the writer recommends a system that has both of these parts, in other words, both individual follow up and materials follow up, might make the system more effective.

This thesis proposes the use of a sociotechnical systems approach for analysing project management in nondeterministic project progress. The academic context of the research covers the domain of general systems theory, more specifically sociotechnical systems, and that of project management. The empirical part of the research comprises of a questionnaire spread amongst project managers in technical service firms in the built environment sector. The research shows that there are research opportunities in project management to which the sociotechnical approach to temporary project organisations can contribute.

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This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. In this thesis, the authors have chosen to use a deductive approach and a quantitative research strategy. Moreover, the authors used the Statistical Package for Social Sciences (SPSS) program to process the collected quantitative data from the questionnaires. The thesis empirical findings were analyzed and discussed in correlation to previous research to strengthen the research results. The thesis empirical findings demonstrate that 42.9% of the respondents agreed with the statement; My bank's chatbot technology quality improved my customer satisfaction. Moreover, the correlation analysis showed that customer satisfaction and customer satisfaction linked to technical quality had a strong positive correlation between the concepts. Swedish banks could use the information to develop further their chatbots' technical quality, which would reduce customer service costs and influence how customers visit the bank. The thesis research results can also be applied and used by other industries that want to improve or implement chatbots in their digital business.

När Försvarsmakten brukar sitt materiel under krigslika förhållanden kan både personer och materiel ta skada. Hur mänskliga kvarlevor skall omhändertas ur ett reperationsobjekt är idag okänt. Problemet med hanteringen av mänskliga kvarlevor återfinns inte i teknisk tjänst reglemente eller någon annan styrning. Problemet med mänskliga kvarlevor i ett objekt kan både vara en fråga för logistik, sjukvård, polis, juridik, teknisk tjänst eller en kombination av dessa. Chefen på plats behöver ha i åtanke tre stycken olika huvudskeenden, såsom att ta hand om den avlidne, sanera utrustningen och slutligen reparera utrustningen. Uppsatsens syfte är att undersöka hur hanteringen av mänskliga kvarlevor på en skadeplats bör regleras. Arbetet är avgränsat till att studera hur mänskliga kvarlevor lämpligen borde hanteras av den svenska försvarsmakten, från att en person blir skadad eller dödad i ett fordon, tills att vagnen kan bli lagad.  De metoder som används för datainsamling är intervju, frågeformulär och litteraturstudie. Resultat har visat att mänskliga kvarlevor indirekt påverkas nästan alla åtgärderna på en skadeplats och teknisk åtgärdstid. Det uppstår ett behov av att ta hand om den avlidna kroppen och att sanera utrustningen, vilket det finns bristande eller inga rutiner för. De rutiner som finns i reglementena är för generella för att ge stöd till beslutsfattaren. Vem som ska sanera och hur det ska genomföras inom försvarsmakten är fortfarande okänt. Författaren har tagit fram sju olika rekommendationer för fortsatta studier. / When the Armed Forces use their material under warlike conditions, both persons and material can come to harm. How human remains are to be disposed of from a damage vehicle is unknown today. The problem of managing human remains is not found in technical service regulations or any other control. The issue of human remains in an object can be an issue both for the logistical, medical, police, legal, technical service or a combination of those. The man in charge needs to keep in mind three different steps, such as taking care of the deceased, cleaning the equipment and finally repairing the equipment. The purpose of the essay is to investigate how the management of human remains in scene of an accident should be regulated. The work is limited to studying how human remains should suitably be handled by the Swedish Armed Forces, from when a person has been injured or killed in a vehicle, until the vehicle can be repaired. The methods used for data collecting are interview, questionnaire and literature study. The results of the study show that indirectly, almost all measures on a scene of an accident and technical response time are affected due to human remains. There is a need to take care of the deceased body and to clean the equipment, which is lacking or no routines for. The procedures available are too general to provide support to the decision maker. Who to clean and how to implement it within the Armed Forces is still unknown. The author has developed seven different recommendations for further studies

El presente trabajo de investigación crea una idea de negocio innovadora para personas dedicadas al rubro del servicio técnico mediante las tecnologías modernas que actualmente existen en el mercado y son tendencia para muchos rubros de negocio, el cuál, son las plataformas digitales. Mediante esta App “Tú Técnico” seremos contactados para poder realizar servicios de diferentes categorías de utilidad. La plataforma llamada “Tu técnico” será creada para culturizar a la ciudadanía a pedir un servicio con garantía e integridad, donde nos enfocaremos al realizar un requerimiento de atención profesional para alguna avería en hogares o empresas. Los técnicos que opten por afiliarse considerarán una opción de incrementar su porcentaje de visualización en el mercado, y de esta manera, aumentar sus ingresos e incrementar su reputación laboral mediante la calificación de los usuarios desde inicio a fin de un servicio para seguir operando con un historial de trabajo aceptado por los usuarios. Cabe resaltar, mediante nuestra área de Recursos Humanos contarán con un procedimiento de evaluación, calificación y asesoramiento adecuado para asegurar la integridad y la confianza del usuario cuando requiera en los distritos que se encuentra dirigido nuestra App. Nuestro mercado esta enfocado a una zona de lima de nivel socioeconómico A-B. A inicios de año nos proyectamos iniciar nuestras operaciones desde un distrito céntrico con todas las áreas que competen a las adecuadas funciones de nuestro personal. Nuestro diseño de servicio es basado en capacitaciones y equipaje que sea identificada nuestra marca empresarial. Finalmente, hemos considerado un presupuesto optimista para dar inicio a este proyecto en nuestro primer año en el mercado. / This research work creates an innovative business idea for people dedicated to the technical service area by means of the modern technologies that currently exist in the market and are a trend for many business areas, which are the digital platforms. By means of this App "Tú Técnico" we will be contacted to be able to make services of different categories of utility. The platform called "Your Technician" will be created to educate citizens to ask for a service with guarantee and integrity, where we will focus on making a request for professional attention for any failure in homes or businesses. Technicians who choose to join will consider an option to increase their percentage of display in the market, and thus increase their income and increase their work reputation by qualifying users from the beginning to the end of a service to continue operating with a work history accepted by users. It is worth noting, through our Human Resources area will have an evaluation procedure, qualification and appropriate advice to ensure the integrity and confidence of the user when required in the districts that are addressed our App. Our market is focused on an area of Lima with an A-B socioeconomic level. At the beginning of the year we plan to start our operations from a central district with all the areas that correspond to the appropriate functions of our staff. Our service design is based on training and baggage that is identified our business brand. Finally, we have considered an optimistic budget to start this project in our first year in the market. / Trabajo de investigación