The construction industry is known for its inefficiency, with projects exceeding budgets and not completing on time. It is claimed that these problems stem from the industry’s characteristics and affect the project’s success. Research has increased within the field of construction supply chains and construction supply chain management as a way to increase coordination and improve project performances. However, the industry and the companies within have a long way to go before construction supply chain management is integrated. This study presents problems that are manageable for a general contractor and what enabler can be implemented to facilitate the integration of construction supply chain management and coordination. The study investigates a Swedish project and its current situation, where the collected data from interviews belong to either people, processes, or contexts. The study identifies 22 problems and 21 enablers from interviews, literature, and frameworks. Early on in the study, it is noted that problems are linked and affect various disciplines. Consequently, if one problem arises it affects other disciplines. Therefore to understand the problems origin and connections will the opted analysis provide their association to each other and their belonging to either the construction or supply process. Based on the belonging, the problems are sorted if they are considered manageable for a general contractor and relate to either organizational efforts, management of the information flow, or relationships. The study also provides proposed applications for information and communication technology. Furthermore, initial steps towards integrating construction supply chain management for a general contractor this is done by initiating ’supply chain integration’ and develop integrating processes, products, and services. It is recommended that this should be done by mapping the current state of the supply and construction process, identifying individuals who are familiar with supply chain methods, and involve them in works for improvement. The second step is to develop an organizational and team culture that is open for change and supports integration. Once the culture has been established, more effort and resources can be added towards building relationships and develop construction supply chain collaborations. Proposed enablers are among several to develop selection criteria to determine suppliers and subcontractors and adapt resources such as time and money accordingly. Since subcontractors are responsible for the supply process, it is recommended that goals and evaluation criteria for these actors should be developed based on supply chain performances and form the basis for evaluating subcontractors. This study confirms previous studies where the general contractors’ ability to cooperate and their practices are affected by the owners’ demand and preferred methods. Therefore it is required that the general contractor’s ability to adapt accordingly is increased. Consequently, the need for new management principles that are highly adaptive and easy to use is demonstrated. The compiled results indicate an imbalance of responsibilities and a lack of ownership for changing the industry and showing the need for new management principles. Which leaves the question, who is responsible for changing the industry? Even though this is a complex question, as indicated in the study, there are actions that a general contractor can take to integrate construction supply chain management and increase coordination.

<p>Cilj&nbsp; istraživanja&nbsp; disertacije&nbsp; obuhvatio&nbsp; je&nbsp; analizu&nbsp; mogućnosti&nbsp; primene&nbsp; informacionokomunikacionih&nbsp; i&nbsp; multimedijalnih&nbsp; tehnologija&nbsp; i&nbsp; Interneta&nbsp; u&nbsp; izvođenju&nbsp; nastave&nbsp; u osnovniim &scaron;kolama, kao i procenu načina na koji ove tehnologije mogu pobolj&scaron;ati proces učenja.&nbsp; Istraženi&nbsp; su&nbsp; stavovi&nbsp; i&nbsp; mi&scaron;ljenja&nbsp; nastavnika&nbsp; i&nbsp; učenika&nbsp; o&nbsp; njihovoj&nbsp; upotrebi&nbsp; IKT-a, multimedijalne&nbsp; tehnologije&nbsp; i&nbsp; Interneta.&nbsp; Posebno&nbsp; je&nbsp; analizirana&nbsp; procena&nbsp; nastavnika&nbsp; o upotrebi&nbsp; IKT-a&nbsp; u&nbsp; njihovoj&nbsp; pripremi&nbsp; za&nbsp; nastavu&nbsp; u&nbsp; različitim&nbsp; oblastima&nbsp; nauke,&nbsp; jezika&nbsp; i humanističkih nauka.<br />Uvođenje&nbsp; informacione&nbsp; i&nbsp; komunikacione&nbsp; tehnologije&nbsp; zahteva&nbsp; novi&nbsp; i&nbsp; drugačiji&nbsp; pristup&nbsp; i<br />kompetencije&nbsp; nastavnika.&nbsp; Nastavnici&nbsp; moraju&nbsp; imati&nbsp; dobro&nbsp; opremljene&nbsp; računarske<br />laboratorije, dostupan internet, visokokvalitetni obrazovni softver, obuku za profesionalni<br />razvoj i snažnu podr&scaron;ku administracije i &scaron;kole.U&nbsp; tezi&nbsp; je&nbsp; prikazano&nbsp; trenutno&nbsp; stanje&nbsp; upotrebe&nbsp; IKT-a&nbsp; među&nbsp; nastavnicima&nbsp; i&nbsp; učenicima&nbsp; u vojvođanskim &scaron;kolama. Cilj je bio da se ukaže na postojeće probleme i nedostatke i da se predloži&nbsp; adekvatno&nbsp; re&scaron;enje&nbsp; za&nbsp; prevazilaženje&nbsp; postojećih&nbsp; problema.&nbsp; Pored&nbsp; odgovarajuće tehničke&nbsp; opreme,&nbsp; neophodno&nbsp; je&nbsp; da&nbsp; se&nbsp; nastavnicima&nbsp; omogući&nbsp; sticanje&nbsp; potrebnih kompetencija za njeno kori&scaron;ćenje. Nastavnike je takođe potrebno motivisati kako bi vi&scaron;e koristili IKT ne samo u &scaron;koli, već i kod kuće, tokom pripreme materijala za nastavu. Dobijeni&nbsp; rezultati&nbsp; ankete&nbsp; koja&nbsp; je&nbsp; sprovedena&nbsp; u&nbsp; okviru&nbsp; ove&nbsp; teze&nbsp; mogu&nbsp; u&nbsp; značajnoj&nbsp; meri pomoći pobolj&scaron;anju kvaliteta nastave primenom IKT-a, multimedije i Interneta. Primena IKT-a&nbsp; omogućava&nbsp; da&nbsp; se&nbsp; planirani&nbsp; nastavni&nbsp; materijal&nbsp; prilagodi&nbsp; realnosti,&nbsp; odnosno različitim&nbsp; nivoima&nbsp; znanja&nbsp; učenika.&nbsp; Stoga&nbsp; bi&nbsp; podučavanje&nbsp; primenom&nbsp; IKT-a&nbsp; trebalo prepoznati&nbsp; kao&nbsp; jedan&nbsp; od&nbsp; modernih&nbsp; pristupa&nbsp; koji&nbsp; ima&nbsp; adekvatnu&nbsp; ulogu&nbsp; u&nbsp; obrazovnom sistemu.</p> / <p>This&nbsp; thesis&nbsp; aimed&nbsp; to&nbsp; examine&nbsp; the&nbsp; possibilities&nbsp; of&nbsp; applying&nbsp; information&nbsp; and<br />communication technologies,&nbsp; multimedia&nbsp; and the Internet in primary schools&rsquo; lessons, as well&nbsp; as&nbsp; to&nbsp; evaluate&nbsp; how&nbsp; these&nbsp; technologies&nbsp; can&nbsp; improve&nbsp; the&nbsp; learning&nbsp; process.&nbsp; The attitudes and opinion of teachers and learners on their use of ICT, multimedia technology and Internet was investigated. Teachers&#39; assessment of the use of ICT in their preparation for&nbsp; teaching&nbsp; in&nbsp; various&nbsp; fields&nbsp; of&nbsp; science,&nbsp; language,&nbsp; and&nbsp; humanities&nbsp; was&nbsp; separately analysed. The&nbsp; introduction&nbsp; of&nbsp; information&nbsp; and communication&nbsp; technology&nbsp; requires&nbsp; a&nbsp; new&nbsp; and different teacher approach, as well as&nbsp; different competencies. In order to enable a good education&nbsp; to&nbsp; learners,&nbsp; teachers&nbsp; need&nbsp; to&nbsp; have&nbsp; well&nbsp; equipped&nbsp; computer&nbsp; labs,&nbsp; available Internet,&nbsp; high-quality educational&nbsp; software,&nbsp; professional&nbsp; development&nbsp; trainings,&nbsp; and strong support by the administration and the school.The research of this thesis strives to give a picture of the current state of ICT use among teachers&nbsp; and&nbsp; students&nbsp; in&nbsp; schools&nbsp; in&nbsp; Vojvodina,&nbsp; to&nbsp; point&nbsp; out&nbsp; the&nbsp; existing&nbsp; problems&nbsp; and shortcomings,&nbsp; and&nbsp; to&nbsp; try&nbsp; to&nbsp; give&nbsp; an adequate&nbsp; proposal&nbsp; of&nbsp; solutions&nbsp; for&nbsp; overcoming existing problems. It can be described&nbsp; as a need and desire to define the changes that have to&nbsp; be&nbsp; made&nbsp; in&nbsp; order&nbsp; to&nbsp; improve&nbsp; the&nbsp; current&nbsp; situation&nbsp; and&nbsp; to&nbsp; eliminate&nbsp; existing shortcomings&nbsp; regarding&nbsp; the&nbsp; implementation&nbsp; of&nbsp; ICT&nbsp; and&nbsp; the&nbsp; Internet&nbsp; in&nbsp; the&nbsp; teaching process. In addition to appropriate technical equipment it is necessary to provide teachers with required competency to use it. Teachers need to be motivated to increasingly use ICT not only in&nbsp; school but also at home, while preparing teaching material.The obtained results of the survey conducted within this thesis can greatly help improving the&nbsp; quality&nbsp; of&nbsp; teaching&nbsp; using&nbsp; ICT,&nbsp; multimedia&nbsp; and&nbsp; the&nbsp; Internet.&nbsp; It&nbsp; is&nbsp; very&nbsp; important&nbsp; to adapt&nbsp; the&nbsp; process&nbsp; of&nbsp; acquiring&nbsp; knowledge&nbsp; to&nbsp; the&nbsp; learners,&nbsp; not&nbsp; to&nbsp; require&nbsp; the&nbsp; learner to adapt to the process. The application of ICT allows the planned material to be adapted&nbsp; to reality, that is, different levels of learners&#39; knowledge, making sure that learners can more easily learn new material. Teaching using ICT should therefore be recognized as one of the modern approaches that has its adequate role in the educational system.</p>

The study focuses particularly on the effects digital tools may have on language learning for students with special needs. The qualitative empirical material was collected through interviews and observations in a Norwegian school. The observation involves four students from two school years (the first and the second students comes from year 8, and the third and fourth students comes from year 9). The data also comes from two different qualitative interviews with the headmaster of the same school. The main findings are that, digital tools are adapted for the majority of the students in the classroom by the school board. Students with disabilities, however, need more tools, and more support. Only the school board can change their own recommendations for the use of digital tools. A comparison between Norway’s and Sweden’s curriculum is also included, to contextualized the headmaster’s point of view upon the Norwegian curriculum when it comes to digital tools.

Information and communication technology (ICT) is becoming a critical part of operations and innovations in many sectors around the world (Basri, Alandejani, and Almadani, 2018). As such, ICT is commonly integrated in academic institutions on a global level, and has been used in the educational process inside and outside the classroom. Currently in Saudi Arabia, the integration of technology in educational environments is viewed as essential in the growth of Saudi education (Alali, 2015). However, the integration of such technology in teaching and learning may face some barriers especially in emerging academic institutions. Some scholars report that while the use of ICT is advocated in many universities and schools, and in particular in Saudi Arabia, some instructors are not likely to use it in their teaching processes because of barriers hindering their utilization and integration of such technology (Asiri, 2012; Albugami and Ahmad, 2015; Al Mulhim, 2014; Muhametjanova and Cagiltay, 2016). This study aimed to examine how ICT is being used for teaching and learning within the context of an emerging university in Saudi Arabia, as well as what factors faculty identify as barriers and enablers to its use. The current study replicates the research conducted by Nyirongo (2009) in the country of Malawi, and is based on the theoretical principles of technology adoption proposed by Rogers, Ely, and Surry (Ely, 1999; Rogers, 2003; Surry, 2002). Faculty members at Al-Baha University, a new university in Saudi Arabia, served as the participants. This study found that there are several common factors that impede the adoption and integration of ICT for teaching and learning at Al-Baha University. Those factors are: lack of computer availability and accessibility for faculty members and students, poor Internet connection, lack of faculty participating in decision making regarding electronic technology, access to training and pedagogical support regarding such technology, and lack of technical support. These findings correlate with the same kinds of factors that have been identified as barriers in other educational contexts (Al Mulhim, 2014; Albugami and Ahmed, 2016; Alkahtani, 2017; Hsu, 2016; Kilinc, et al. 2018; Kler, 2014; Machado and Chung, 2015; Nyirongo, 2009). / Doctor of Philosophy / Information and communication technology (ICT) is becoming a critical part of operations and innovations in many sectors around the world (Basri, Alandejani, and Almadani, 2018). Currently in Saudi Arabia, the integration of technology in educational environments is viewed as essential in the growth of Saudi education (Alali, 2015). Some scholars report that while the use of ICT is advocated in many universities and schools, and in particular in Saudi Arabia, some instructors are not likely to use it in their teaching processes because of barriers hindering their utilization and integration of ICT (Asiri, 2012; Albugami and Ahmad, 2015; Al Mulhim, 2014; Muhametjanova and Cagiltay, 2016). This study aimed to examine how ICT is being used for teaching and learning within the context of an emerging university in Saudi Arabia, as well as what factors faculty identify as barriers and enablers to its use. The current study replicates the research conducted by Nyirongo (2009) in the country of Malawi, and is based on the theoretical principles of technology adoption proposed by Rogers, Ely, and Surry (Ely, 1999; Rogers, 2003; Surry, 2002). Faculty members at Al-Baha University served as the participants. This study found that there are several common factors that impede the adoption and integration of ICT for teaching and learning at Al-Baha University. Those factors are: lack of computer availability and accessibility for faculty members and students, poor Internet connection, lack of faculty participating in decision making regarding electronic technology, access to training and pedagogical support regarding such technology, and lack of technical support. These findings correlate with the same kinds of factors that have been identified as barriers in other educational contexts (Al Mulhim, 2014; Albugami and Ahmed, 2016; Alkahtani, 2017; Hsu, 2016; Kilinc, et al. 2018; Kler, 2014; Machado and Chung, 2015; Nyirongo, 2009).

Η παρούσα διπλωματική εργασία ασχολείται με πολυδιάστατα κατηγορικά δεδομένα όπως αυτά προκύπτουν από συλλογή μέσω ερωτηματολογίων. Για να αναλυθεί όμως ένα ερωτηματολόγιο το οποίο περιλαμβάνει πλήθος ερωτήσεων-μεταβλητών και να εξάγουμε ορισμένα χρήσιμα συμπεράσματα θα πρέπει, πρώτα από όλα να γίνει η κατάλληλη κωδικοποίηση των δεδομένων. Χρησιμοποιώντας στατιστικές τεχνικές και μεθόδους κατάλληλες για κατηγορικά δεδομένα μπορούμε πιο εύκολα να μελετήσουμε τις σχέσεις μεταξύ των μεταβλητών. Για τον σκοπό αυτό, παρουσιάζουμε και αναλύουμε τη θεωρία της Παραγοντικής Ανάλυσης των Αντιστοιχιών και της Πολλαπλής Παραγοντικής Ανάλυσης των Αντιστοιχιών. Ύστερα, αναλύουμε τα αποτελέσματα που δίνουν οι μέθοδοι όταν τις χρησιμοποιήσουμε για την ανάλυση του ερωτηματολογίου. Τα συμπεράσματα που προκύπτουν έχουν ιδιαίτερο ενδιαφέρον. Η δυναμικότητα των μοντέλων αυτών παρουσιάζεται μέσα από μία εφαρμογή από τον χώρο των κοινωνικών επιστημών σε θέματα που αφορούν τα σχολεία και τους μαθητές της Πρωτοβάθμιας εκπαίδευσης. Στις μεθόδους αυτές δίνεται έμφαση κυρίως στα γραφικά αποτελέσματα αλλά και στις εκτιμήσεις των σκορ των κατηγοριών των μεταβλητών. Όλα τα παραπάνω τα συγκρίνουμε κριτικά μεταξύ τους στη θεωρία και στη πράξη έτσι ώστε ο ενδιαφερόμενος αναγνώστης να κατανοήσει περισσότερο τις μεθόδους αυτές και να αποκομίσει όσο το δυνατόν περισσότερες πληροφορίες που θα τον βοηθήσουν για την εφαρμογή τους. / This dissertation deals with multivariate categorical data of a raw data set produced by a questionnaire designed for a research purpose. However, in order to analyze a questionnaire and extract some fruitful results, that includes a great number of questions-variables, we must first impose a structure on it especially on situations this specific structure is missing. Whenever the structure is imposed, by using statistical techniques and methods designed for categorical data, we can then study more efficiently the relations among the variables in concern for further analyses. The capacity of these models is presented through an application from the social sciences on issues concerning schools and pupils in primary education. The analysis on a smaller subset is further explored by describing the issues of Correspondence Analysis, and Multiple Correspondence Analysis. With these methods, we focus on the interpretation of the results on the graphical displays of the data but also on the estimated category scores of the variables. The above methods described in this dissertation and the results after implementing them are all critically compared with each other at each chapter. This gives to the interesting reader the possibility to fully understand them and to obtain additional information on their implementation.

<p>The Sub-Saharan Africa (SSA) region is faced with limited medical personnel and healthcare services to address the many healthcare problems of the region. Poor health indicators reflect the overall decline in socio-economic development. Shortages of access to health services in the region is further complicated by the concentration of health services in urban areas, the region’s multiple medical problems (over 70% of HIV/AIDS cases in the world); and the brain drain phenomenon – it is estimated one-third of African physicians emigrate to North America and Europe. The result is that the SSA region is left with about 10 physicians, and 20 beds, per 100,000 patients. Telemedicine has been found to offer socio-economic benefits, reduce costs, and improve access to healthcare service providers by patients, but previous attempts to move various information technologies from developers in the industrial world to the developing world have failed because of a clear neglect of infrastructural and cultural factors that influence such transfers. The objective of this study is to address key factors that challenge the introduction of telemedicine technology into the health sector in SSA in particular, and by extension, other developing countries with similar socio-economic structures.</p><p>This research offers a distinctive perspective, focusing on visually-based clinical applications in the SSA region, and considerable attention to the national infrastructure and cultural impact of telemedicine transfer (social and value) outcomes. Two research models and its associated hypotheses are proposed and empirically tested using quantitative data collected from SSA physicians and other health professionals. The study also contributes to the ongoing debate on the potential of telemedicine in improving access and reducing costs. This research can help to understand the socio-economic impact of telemedicine outcomes in a comprehensive way. The finding from the survey shows the rapid advances in telemedicine technology specifically, visual clinical applications may become an essential healthcare tool in the near future within SSA countries.</p>

ICT is developing rapidly and is playing an increasingly important role in society. High expectations are placed on ICT in relation to sustainable development. In order to provide basis for decision-making and ensure that ICT is used in the best possible way for enabling sustainable development, the sustainability impacts of ICT need to be studied. This thesis aims to provide new knowledge on the environmental impacts related to ICT, to explore the potential of ICT to contribute to sustainability, and discuss ways of assessing environmental impacts of ICT. In order to fulfill the aim a literature review of existing LCA studies of ICT was done, an LCA case study of printed and online media was performed, a methodological framework for sustainability assessment of scenarios was developed and then applied for environmental assessment of future ICT societies. The results show that manufacturing and use phase are the life cycle stages contributing the most to the ICT environmental impacts. For online newspapers online distribution and content production may give significant contribution to the overall impact. User behavior was observed to be crucial for the results of comparisons of ICT solutions with their traditional counterparts. The following key issues were concluded to influence the environmental risks and opportunities in future ICT societies: energy mix, economic conditions, life styles, technology, and environmental ambitions, incentives and regulation. The potential of ICT for sustainability is affected by these key issues. A new methodological framework (SAFS) was developed for the assessment of future scenarios (societal level). Life cycle assessment (LCA) was used for assessment on a product level. Application of both methods, their benefits, drawbacks, and challenges of assessment were discussed. Both types of assessments were concluded to be important to support decision-making. / Utveckligen inom informations- och kommunikationsteknologi (IKT) sker snabbt och IKT spelar en allt viktigare roll i samhället. Samtidigt finns stora samhällsutmaningar inom hållbarhetsområdet, och ganska höga förväntningar ställs på IKT att kunna bidra till en hållbar utveckling. Vissa studier hävdar att IKT kan spela en avgörande roll för att stödja olika hållbarhetsstrategier och att IKT kan möjliggöra övergången till en mindre resursintensiv ekonomi. För att ge underlag för beslutsfattande och stödja att IKT används på bästa sätt för att möjliggöra hållbar utveckling, behöver hållbarhetseffekter av IKT studeras. När det gäller miljöpåverkan måste både negativa och positiva, direkta och indirekta effekter beaktas. Det är viktigt att förstå miljöpåverkan genom hela livscykeln för specifika enskilda IKT-lösningar men också att studera IKTs sammanvägda effekter i en mer övergripande kontext, för att identifiera potentiella risker och möjligheter ur miljösynpunkt.  Dessutom behöver IKTs roll när det gäller att stödja möjligheter till miljöförbättringar och motverka risker identifieras. Denna avhandling syftar till att ge ny kunskap om IKTs miljöpåverkan, att undersöka IKTs potential för att bidra till en hållbar utveckling, och diskutera metoder för bedömning av miljökonsekvenser av IKT samt utmaningar relaterade till den typen av bedömningar. Avhandlingen omfattar en litteraturstudie av tidigare livscykelanalyser (LCA) av IKT, en LCA-studie av traditionella och online tidningar, utveckling av ett ramverk för hållbarhetsbedömning av scenarier samt användningen av det ramverket för en miljöbedömning av framtida IKT-samhällen. Resultaten visar att andra typer av miljöpåverkan än klimatpåverkan och energi inte är tillräckligt belysta i miljöbedömningar av IKT, vilket skapar en risk för suboptimering och att miljöproblem flyttas från en typ av påverkan till en annan. Tillverknings- och användningsfasen ger upphov till störst miljöpåverkan i IKT-produkters livscykel. För nättidningar visade det sig att distribution och innehållsproduktion kan ge betydande bidrag till den totala miljöpåverkan, beroende på tidningarnas egenskaper och läsarnas beteende. Generellt har användarnas beteenden visat sig vara avgörande för resultaten vid jämförelser mellan IKT-lösningar och deras mer traditionella motsvarigheter. Ett antal nyckelområden som påverkar uppkomsten av risker och möjligheter när det gäller miljöeffekter i framtida IKT-samhällen har identifierats. De är energimix, ekonomiska förhållanden, livsstilar, teknik, samt miljöambitioner, -incitament och -lagstiftning. Potentialen för IKT att bidra till hållbar utveckling påverkas av dessa nyckelområden, och potentialen skulle troligen inte realiseras helt utan incitament eller miljölagstiftning. Båda typerna av miljöbedömningar - på produkt och samhällsnivå - är viktiga för att stödja beslutsfattande. En ny metod utvecklades för bedömning av framtidsscenarier (på samhällsnivå) – Sustainability assessment framework for scenarios (SAFS). För miljöbedömning av produkter användes livscykelanalys (LCA). Tillämpningen av båda metoderna, deras fördelar och nackdelar, och utmaningar vid användning av metoderna diskuteras. Resultat från avhandlingen kan ge underlag rörande möjliga miljöeffekter av IKT idag och i framtiden för diskussion inom IKT-sektorn och bland politiker och beslutsfattare. På så sätt kan diskussioner om hur IKT kan bidra till hållbarhet underlättas. Metodutveckling och diskussion i denna avhandling kan vara av intresse för forskare och praktiker. / <p>QC 20160613</p>

The main goal of the diploma thesis "Content and Language Integrated Learning with ICT using the Interactive Whiteboard" is to provide a comprehensible assessment of the potential benefits of employing CLIL during ICT lessons. The thesis focuses on the recent history of CLIL and its roots as well as the official support it receives from the European Union. This work also takes a look at the advantages CLIL has to offer and why anybody should consider using it. This work goes on to suggest some basic questions a teacher should ask him/herself when considering whether to employ CLIL or not. The Practical Part is focused on creating a series of activities that may serve as an example of using CLIL during ICT lessons while making use of the Interactive Whiteboard, one of the new tools that is available to an increasing number of schools. The Practical Part also includes sample files to be opened on the Interactive Whiteboard, the age range of learners for whom the activity is intended, their learning context, aims and expected learning outcomes for each activity as well as the kinds of tasks included in each activity and the expected problems. Key Words: CLIL, Content and Language Integrated Learning, ICT, Information and Communication Technology, IWB, Interactive Whiteboard, second language,...

[pt] Com o objetivo de identificar problemas e oportunidades de melhorias, esta dissertação analisou operações logísticas de carga e descarga de caminhões de derivados de petróleo, da Petrobras, em tanques próprios e de terceiros, nas vendas diretas para clientes e remessas para armazenagem, no mercado interno. A análise efetuada identificou problemas relacionados ao não comparecimento de veículos, nos locais e horários programados para realização das operações de carga e descarga, e erros e atrasos nos fluxos de informações envolvendo as programações de caminhões, ocasionando ociosidades nos ativos da Petrobras e aumento de custos. Com o intuito de aprimorar o sistema existente de gestão de agendamentos e equacionar tais problemas, esta dissertação sugere o uso, em situação real, de novas tecnologias no processo e estender o uso, para o contexto deste trabalho, de tecnologias já utilizadas. Destaca-se, no trabalho, a utilização da tecnologia de Web Services para viabilizar a integração entre sistemas de informações da Petrobras e dos armazenadores contratados e o uso de GPS e dispositivos móveis para auxiliar no monitoramento da frota e permitir cancelamentos e reprogramações com maior flexibilidade e agilidade. A principal contribuição desta dissertação consiste na criação, com apoio da tecnologia da informação e comunicação, de novos fluxos de informações, tornando os processos analisados mais ágeis e eficientes, e eliminando ou mitigando os problemas encontrados atualmente. Novas pesquisas são importantes para a continuidade do trabalho na empresa, expandindo a abrangência da solução e permitindo ganhos ainda mais expressivos. / [en] By means of identifying problems and improvement opportunities, this dissertation analyzed the Petrobras oil products logistic operations on loading and unloading trucks from its own and third party tanks, on direct sales to customers and consignments for storage on domestic market. The carried out analysis identified problems related to vehicles no show at scheduled locations and times for loading and unloading operations, errors and delays on information flows concerning truck schedules, leading to idleness from Petrobras assets and increasing costs. In order to improve the scheduling management system and to solve such problems, this dissertation suggests the use, in real situation, of new technologies and the process of using, for the context of this work, technologies already used. At work, we highlight the use of Web Services technology to enable integration between Petrobras information systems and contracted warehouses and the use of GPS and mobile devices to assist in fleet monitoring and allow cancellations and reprogramming with greater flexibility and agility. The main contribution of this dissertation is the creation, with the support of information and communication technology, of new information flows, making analyzed processes more agile and efficient, and eliminating or mitigating the problems identified. New research are important for the continuity of the work in the company, expanding the scope of the solution and allowing even more expressive gains.

Information and Communication Technology is used in the education field in Sweden toimprove learning quality. The aim of this research is to investigate the use of LearningManagement Systems in primary schools, in the specific context of the role of LearningManagement System (LMS) in learning and teaching processes from teachers‟perspectives. Furthermore, This Thesis aims to explore teachers‟ perceptions of how touse this learning management system which is used in primary Swedish schools.Six teachers from two different primary schools in small municipality in the south ofSweden participated in semi-structured interviews. The theoretical model of UnifiedTheory of Acceptance and Use of Technology (UTAUT) inspired this qualitativeresearch along with the other related past studies. This quantitative model was only usedto sensitize the research process, for collecting and analysing qualitative data in thisstudy.The different elements of the theory such as performance expectancy, effort expectancy,social influence and facilitating conditions along with studies helps in conducting studybasedon qualitative approach for analysing the interviews. The research results indicatethat teachers were content with the usage of this learning management system, but thereis a lack of knowledge regarding this system. The system is helpful in performanceevaluation, planning, communication and overall working for routine tasks. Theresponses of interviews showed that teachers are not trained for using the features ofLearning management system in the way that it is designed for. The findings showed thatteachers require the support from professionals to integrate the system into their routineplanning. Furthermore, they also emphasise on the need to make the system user-friendlywith easy navigation. The findings of this study were compared to previous studies, anda further comparison was carried out regarding how it relates to the determinants andmoderating factors such as peer influence, internal perceptions and motivations, timeconstraints, organisational structure and facilitating conditions. Hence, support andtraining are needed to enhance learning and teaching through this Learning managementsystem.