Yes / The explosive rise in technologies has revolutionised the way in which business operate, consumers buy, and the pace at which these activities take place. These advancements continue to have profound impact on business processes across the entire organisation. As such, Logistics and Supply Chain Management (LSCM) are also leveraging benefits from digitisation, allowing organisations to increase efficiency and productivity, whilst also providing greater transparency and accuracy in the movement of goods. While the warehouse is a key component within LSCM, warehousing research remains an understudied area within overall supply chain research, accounting for only a fraction of the overall research within this field. However, of the extant warehouse research, attention has largely been placed on warehouse design, performance and technology use, yet overlooking the determinants of Artificial Intelligence (AI) adoption within warehouses. Accordingly, through proposing an extension of the Technology–Organisation–Environment (TOE) framework, this research explores the barriers and opportunities of AI within the warehouse of a major retailer. The findings for this qualitative study reveal AI challenges resulting from a shortage of both skill and mind-set of operational management, while also uncovering the opportunities presented through existing IT infrastructure and pre-existing AI exposure of management.

When developing new services on SSTs it is very important to keep in mind what the user experience is when using it and that this experience will vary across different types of users. This study intends to investigate the flow experience of users when presented with different types of menu options (chunked / grouped vs. a listed menu) across different types of users. The research is quantitative and causal in nature, and used an experimental factorial design in the conduct of the research. The TRI and flow scales were used in the questionnaire design and a total of 139 respondents were involved in the experiment. The study found that the impact of flow is greater with lower TRI respondents than with higher TRI respondents on SSTs / Dissertation (MBA)--University of Pretoria, 2013. / ccgibs2014 / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted

<p>I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att låta kunderna göra detta kan företagen exempelvis spara pengar på att omorganisera personal eller rent av minska arbetsstyrkan eftersom mindre kunder kommer att kräva hjälp av personalen.</p><p>I denna uppsats har resebranschen och dess SST att studeras. Uppsatsens frågeställning lyder: ”Hur upplever resebranschens kunder bokningar över</p><p>Internet” där syfte är ”att undersöka och få förståelse för varför resebranschens kunder använder sig av SST när det finns andra möjligheter”.</p><p>En kvalitativ metod har genomförts där sex kunder har lagt grunden till uppsatsens resultat. De huvudteorier som använts i denna uppsats är SST, customer value och technology readiness, och Davis TAM modellen samt Sheths value teori har legat till grund för analysen i uppsatsen.</p><p>Teorin bakom SST är att det inte bara gynnar företagen utan även gynnar kunderna, då SST kan höja kundnyttan. Några exempel är att kunderna sparar tid, pengar och de får kontroll över sitt eget handlande vid användning av SST.</p><p>Ett problem som uppsatsen belyser är huruvida kunder är teknologiskt redo för att använda sig av tekniken.</p><p>Resultatet i denna studie visar att den primära orsaken till att kunder använder sig av SST är att det blir billigare, de kan göra det när som helst samt att kunderna i sin egen takt hitta den bästa resan utan att behöva förlita sig på reseföretagets försäljare. Kunderna upplever resebranschens SST som enkel att använda och ju säkrare de blir, dess mer använder de sig av den även om de anser att tekniken bör utvecklas.</p>

I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att låta kunderna göra detta kan företagen exempelvis spara pengar på att omorganisera personal eller rent av minska arbetsstyrkan eftersom mindre kunder kommer att kräva hjälp av personalen. I denna uppsats har resebranschen och dess SST att studeras. Uppsatsens frågeställning lyder: ”Hur upplever resebranschens kunder bokningar över Internet” där syfte är ”att undersöka och få förståelse för varför resebranschens kunder använder sig av SST när det finns andra möjligheter”. En kvalitativ metod har genomförts där sex kunder har lagt grunden till uppsatsens resultat. De huvudteorier som använts i denna uppsats är SST, customer value och technology readiness, och Davis TAM modellen samt Sheths value teori har legat till grund för analysen i uppsatsen. Teorin bakom SST är att det inte bara gynnar företagen utan även gynnar kunderna, då SST kan höja kundnyttan. Några exempel är att kunderna sparar tid, pengar och de får kontroll över sitt eget handlande vid användning av SST. Ett problem som uppsatsen belyser är huruvida kunder är teknologiskt redo för att använda sig av tekniken. Resultatet i denna studie visar att den primära orsaken till att kunder använder sig av SST är att det blir billigare, de kan göra det när som helst samt att kunderna i sin egen takt hitta den bästa resan utan att behöva förlita sig på reseföretagets försäljare. Kunderna upplever resebranschens SST som enkel att använda och ju säkrare de blir, dess mer använder de sig av den även om de anser att tekniken bör utvecklas.

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This thesis investigates how Intelligent Transport Systems (ITS) are implemented within road transport and explores what the potential and intentions of future ITS implementations should be. ITS refers to all information technologies that are used in order to create an improved transport system in terms of safety, effectiveness and sustainability. The study was performed in collaboration with Trafikverket and aims to support them in their work. By conducting interviews, a GAP-analysis made it possible to identify gaps between the current state and the desired state of ITS implementation. The results of the interviews distinguished several common causes for problems with implementation of ITS. Hence, the identified gaps were: responsibility, data exchange and efficiency connections. This study implies that these three gaps are keywords necessary to address in order to solve the identified problems. In order to create an understanding for the future of ITS, a survey was also conducted. The respondents got to evaluate different ITS technologies on a Technology Readiness Level (TRL) scale. Due to the survey, one of the conclusions is to aim for the highest level of TRL for the four technologies identified with a high TRL. Furthermore, this study came to the conclusion that ITS technology currently have two big societal effects; ITS-technology enables behavioral changes among the users and already existing resources can be used more efficiently. The last conclusion of the study concerned the ITS Directive issued by the European Union (EU). The ITS directive has been important in order to advance the implementation of ITS within EU and Sweden. However, a need to further clarify the importance of international collaboration was identified. Also, an upcoming revision of the directive would be beneficial since its changes would address the gaps identified by this study.

Made available in DSpace on 2014-07-29T15:08:21Z (GMT). No. of bitstreams: 1 dissertacao marcia computacao.pdf: 1655396 bytes, checksum: c4709164650ccf898257560c6d7914e6 (MD5) Previous issue date: 2009-06-27 / The study of behavior adoption products and services - based technology by the consumer is as a great helper choices for design projects and in targeting market, represented a challenge for new products and technological services therefore means intensive growth of these products, various studies indicate also the frustration of consumers interact with technology acquired. Such evidence are particularly important as consumer beliefs are positively related to your acceptance or resistance in adopt products and technological services. In this context, the readiness to technology emerges as construct fundamental to understanding attitudes on consumer technology. This work is the general objective to propose a method to help engineers electricians in the design project automation home (AR) based on user profile technology from the analysis of personal characteristics, rather evaluating the propensity of individuals with adopt products and technological services air from drivers and inhibitors mental related optimism, inovatividade, discomfort and insecurity. We use as method technology readiness index (TRIx). With this, this work is useful in engineering project air, leading to a design of a project as close as possible claim preference and characteristic of the user / customer is aimed at greater satisfaction and quality products and solutions offered by AR / O estudo do comportamento de adoção de produtos e serviços baseados em tecnologia pelo consumidor tem se mostrado como um grande auxiliar nas escolhas para concepção de projetos e no direcionamento de mercado, representado assim um desafio para novos produtos e serviços tecnológicos, pois, em meio ao intenso crescimento destes produtos, diversos estudos apontam também a frustração do consumidor em interagir devidamente com a tecnologia adquirida. Tais evidências são especialmente importantes à medida que as crenças do consumidor estão positivamente relacionadas à sua aceitação ou resistência em adotar produtos e serviços tecnológicos. Nesse contexto, a prontidão para tecnologia emerge como construto fundamental para o entendimento das atitudes do consumidor diante da tecnologia. Este trabalho tem o objetivo geral propor um método para auxiliar os engenheiros eletricistas na concepção de projetos de Automação Residencial (AR) baseando-se no perfil do usuário da tecnologia a partir da análise das características pessoais, mais propriamente avaliando a propensão dos indivíduos em adotar produtos e serviços tecnológicos de AR a partir de condutores e inibidores mentais relacionados ao otimismo, inovatividade, desconforto e insegurança. Utilizamos como fundamento o método de Technology Readdiness Index (TRIx). Com isto, este trabalho busca ser útil no auxílio à projeto de engenharia de AR, levando a uma concepção de um projeto mais próximo possível da pretensão, preferência e característica do usuário/cliente ao qual se destina, visando maior satisfação e qualidade com os produtos e também nas soluções proporcionadas pela AR

Dans leurs processus d’innovation, les grandes entreprises subissent un manque de ressources entre Recherche et Développement appelé vallée de la mort. Le groupe Safran s’est doté d’une direction de l’innovation afin de le compenser. Son fonctionnement est fondé sur une logique d'échange avec les sociétés du groupe. Mais dans les phases amont, lorsque les échanges comportent des inconnus, ils s’interrompent brutalement. En particulier des fiches idées issues de DKCP ne sont pas explorées. Cette recherche-intervention ambitionne donc d’établir un modèle d’action collective pour échanger dans l’inconnu. Elle défend la thèse que dans l’inconnu, vendeurs et acheteurs de technologies innovantes s’engagent dans la conception de la frontière entre des technologies et des environnements.Face aux limites des modèles d’échange marchand, de décision, d’intéressement et de créativité, cette thèse adopte un modèle d’échange intégrant l’inconnu et un cadre analytique issu des théories de la conception innovante. Elle propose le modèle de l’engagement conceptif de ressources. Elle explicite les limites de l'outil conventionnel d'échange de technologies dit Technology Readiness Levels adopté chez Safran. Elle propose alors de modéliser les échanges entre vendeurs et acheteurs de technologies comme l’exploration de la frontière Technologie-Environnement en suivant le formalisme C-K T / C-K E construit. Finalement la méthode Pilotage de l'Exploration Par les Invariants Technologie-Environnement (PEPITE) est élaborée avec la direction de l'innovation Safran sur la base de deux cas d’exploration ayant effectivement passé la vallée de la mort durant l’intervention des chercheurs. / Innovation processes of large companies experience a lack of resources between Research and Development, i.e. the valley of death. Safran created its Innovation Department to counterbalance. It is based on exchanges with the subsidiaries. However such exchanges cannot be processed in most early stages, when they include unknowns. For instance, ideas generated through the DKCP method remain unexplored. This intervention-research aims at establishing a model of collective action to exchange in the unknown. It defends the thesis that, in the unknown, sellers and buyers of innovative technologies engage in the design of the boundary between technologies and environments.Facing the limits of classic models of exchanges of economy, decision, intéressement and creativity, this thesis adopts a design-theories framework. It proposes the model of design engagement of resources. It explains the limits of a common tool for exchanging technologies, i.e. Technology Readiness Levels. It proposes to model exchanges between seller and buyer as the exploration of the Technology-Environment boundary. To do so it constructs the C-K T / C-K E formalism. Finally, the method Steering Exploration Through Technology and Environment Invariants ("Pilotage de l'Exploration Par les Invariants Technologie-Environnement" (PEPITE) in French) is constructed in collaboration with Safran Innovation Department. It is based on two cases of explorations which passed the valley of death within the researchers intervention.

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