Verandering vind voortdurend op alle gebiede van mense se lewens plaas. Ten einde met 'n veranderende wereld te kan tred hou en aan die behoeftes van die land en sy mense te voldoen, vind daar ook op onderwysgebied in Suid-Afrika, groot veranderinge plaas. Inrigtings betrokke by onderwysersopleiding het oo k die afgelope paar j aar ingrypende herstrukturering ondergaan. Volgens wetgewing moet aile tersiere onderwysinrigtings by die Hoeronderwys-sektor inskakel, wat inkorporering by 'n universiteit oftechnikon beteken. Hierdie studie fokus daarop om vas te stel hoe die dosente verbonde aan 'n tersiere onderwysinrigting die veranderingsproses beleef. Die navorser maak van die k:walitatiewe navorsingsmetode gebruik deur individuele onderhoude met 'n aantal dosente te voer. Hierdie inligting is met behulp van 'n oudio-bandopnemer opgeneem en verbatim transkripsies is daarvan gemaak. Na die ontleding van die transkripsies is faktore geidentifiseer wat emstige stres by die deelnemers veroorsaak tydens die veranderingsproses. Ten slotte is aanbevelings in hierdie verband gemaak. / Change is a constant in all sphere of people's lives. To keep abreast of the changing world and to meet the needs of its people, vast changes are also being implemented in education in South Mrica. Institutions involved in teacher training have also undergone far-reaching restructuring over the past few years. Legislation requires that tertiary education institutions be incorporated into the Higher education sector, which means incorporation into a university or technikon. This study focuses on establishing how the lecturers employed at a tertiary education institution " experience this process of change. The researcher has used the qualitative research method by conducting individual interviews with a number oflecturers. This information was taped and verbatim transcriptions were made of the interviews. Analysis of these transcriptions made it possible to identify factors that have caused serious stress in participants during the process of change. In the end recommendations were made concerning these factors. / Educational Leadership and Management / M. Ed. (Onderwysbestuur)

Cloud computing popularity has continued to be on the increase side, and it has been significant contributory factor to the of 24/7 365 days business culture of the digital 21st century where data and data centers are accessed via the internet through any connected device, anytime and from anywhere. Higher Education Institutions (HEI) or Tertiary Education Institution (TEI) are also among organisations, medium and large, that are tapping into this trend by gradually adopting this technology to reduce their high budgets in the prevailing face of financial shortage. This has particularly made the technology attractive to TEI in developing countries, and more of them are adopting the services being offered by cloud computing. The adoption of this technology however, affects the way and manner by which IT services are being delivered traditionally by the TEI IT or ICT departments. The objective of this study therefore, is to explore the adoption of this phenomenal technology and its impact on the role of traditional IT department in one of the tertiary education institution in the South Western part of Nigeria. The TOE framework adoption model was used to explore the adoption factors, and interviews conducted within the ICT department of the institution as part of the empirical findings process. In contrary to popular belief, no member of the IT staff has lost his or her job yet based on the adoption despite the impact on the skills and culture in service delivery of the department. IT staffs were encouraged to adapt to the change as quickly as possible with trainings given, and the ICT, thus the HEI have value added as most of the services are now available on a 24-hour basis to users, even while off campus and far remote, a dream very difficult and near impossible in the days of full traditional IT services delivery.

Verandering vind voortdurend op alle gebiede van mense se lewens plaas. Ten einde met 'n veranderende wereld te kan tred hou en aan die behoeftes van die land en sy mense te voldoen, vind daar ook op onderwysgebied in Suid-Afrika, groot veranderinge plaas. Inrigtings betrokke by onderwysersopleiding het oo k die afgelope paar j aar ingrypende herstrukturering ondergaan. Volgens wetgewing moet aile tersiere onderwysinrigtings by die Hoeronderwys-sektor inskakel, wat inkorporering by 'n universiteit oftechnikon beteken. Hierdie studie fokus daarop om vas te stel hoe die dosente verbonde aan 'n tersiere onderwysinrigting die veranderingsproses beleef. Die navorser maak van die k:walitatiewe navorsingsmetode gebruik deur individuele onderhoude met 'n aantal dosente te voer. Hierdie inligting is met behulp van 'n oudio-bandopnemer opgeneem en verbatim transkripsies is daarvan gemaak. Na die ontleding van die transkripsies is faktore geidentifiseer wat emstige stres by die deelnemers veroorsaak tydens die veranderingsproses. Ten slotte is aanbevelings in hierdie verband gemaak. / Change is a constant in all sphere of people's lives. To keep abreast of the changing world and to meet the needs of its people, vast changes are also being implemented in education in South Mrica. Institutions involved in teacher training have also undergone far-reaching restructuring over the past few years. Legislation requires that tertiary education institutions be incorporated into the Higher education sector, which means incorporation into a university or technikon. This study focuses on establishing how the lecturers employed at a tertiary education institution " experience this process of change. The researcher has used the qualitative research method by conducting individual interviews with a number oflecturers. This information was taped and verbatim transcriptions were made of the interviews. Analysis of these transcriptions made it possible to identify factors that have caused serious stress in participants during the process of change. In the end recommendations were made concerning these factors. / Educational Leadership and Management / M. Ed. (Onderwysbestuur)

nÃo hà / O presente estudo discute a problemÃtica da evasÃo discente em InstituiÃÃes Privadas de Ensino Superior, focalizando o contexto no turno noturno. Partiu-se do seguinte problema: Que fatores mais representam a evasÃo dos alunos de turno noturno em uma IES Privada em Fortaleza? O objetivo geral desta pesquisa foi analisar os fatores de evasÃo discente sob o ponto de vista de docentes e discentes, do turno noturno de uma unidade especÃfica de uma IES Privada de Fortaleza, no perÃodo de 2013.2 a 2014.1. Especificamente, intencionou-se: i) analisar o perfil do discente do turno noturno de uma unidade especÃfica da IES investigada; ii) identificar os insumos que compÃe o quadro de evasÃo da IES privada investigada, a partir da anÃlise dos alunos e professores do turno noturno; e iii) investigar as aÃÃes para a permanÃncia dos alunos desenvolvidas por esta IES Privada X. O contexto do Ensino Superior privado tem demasiadas particularidades que o colocam em constante discussÃo teÃrica, principalmente no tocante ao turno noturno, que à atingido por vÃrios fatores biopsicossociais que interferem na busca por formaÃÃo pelo discente, gerando um cenÃrio propÃcio à evasÃo. Desta forma, procedeu-se uma investigaÃÃo de natureza qualiquantitativa, com uma amostra de 103 sujeitos, destes 17 docentes e 27 discentes evadidos e 59 discentes regulares do turno noturno, em uma unidade especÃfica de uma IES, no perÃodo de 2013.2 a 2014.1, no contexto de ensino superior privado na cidade de Fortaleza-CearÃ-Brasil. Foram utilizadas para a anÃlise dos dados quantitativos a tÃcnica de anÃlise fatorial, atravÃs do software SPSS.19.0 e, qualitativamente, a anÃlise de conteÃdo com o software Atlas.ti.7, sob base teÃrica fenomenolÃgica e da hermenÃutica. A Escala de Likert aplicada apresentou-se confiÃvel e significante com Ãndices de validaÃÃo de quase 87% (Alfa de Cronbach=0,869) e KMO de 0,761 para adequaÃÃo da amostra. Foram extraÃdos seis fatores do estudo, dentre eles dois para motivos pessoais e quatro para motivos institucionais, demonstrando esse peso maior ao Ãltimo na escolha pela evasÃo discente. Os resultados demonstram que os motivos institucionais â como os fatores externos e de avaliaÃÃo, deficiÃncia na oferta de serviÃos, fatores didÃtico-pedagÃgicos e administrativos, alÃm da deficiÃncia na oferta de acessibilidade virtual/tecnolÃgica â estÃo acima dos pessoais, que se apresentaram como motivos ligados ao sujeito e a terceiros. Inferiu-se, diante do todo apresentado, que a IES Privada investigada desenvolve esforÃos para diminuiÃÃo de seus Ãndices de evasÃo discente, pois jà desenvolve algumas polÃticas internas especÃficas nesse sentido, no entanto, ainda veem-se algumas lacunas de cunho administrativo que precisam ser extintas para mudanÃa deste cenÃrio.

AFRIKAANS : In hierdie studie is daar enersyds bepaal of daar spesifieke stressore aanwesig is wat tot werknemers van die betrokke tersiêre opleidingsinstelling se verhoogde stresvlakke en gepaardgaande siening van ‘n negatiewe gehalte van werklewe (GWL) bydra. Andersyds was die fokus op die effektiwiteit van die huidige Stresbeheerprogram (SBP), waar vasgestel is of deelname aan die spesifieke program tot 'n beter en meer positiewe ervaring in die werknemer se GWL bydra. Die studie het uitgebreide teoretiese perspektiewe op die gehalte van werk, stres, welstand en intervensies in die werkplek voorsien. Vanuit die literstuurstudie in gemelde hoofstukke 2, 3, 4 en 5 blyk dit duidelik dat verandering in die werksomgewing en die gevolglike stres wat dit meebring op die werknemer se belewenis van welstand en gehalte van werklewe impakteer, en dat die werknemer se reaksie op beide voorafgaande die deurslaggewende faktor in die bereiking van gesondheid en welstand is. Werkgewers het die verantwoordelikheid om ‘n gelukkige werkplek te vestig deur die benutting van intervensieprogramme ten einde werknemers in staat te stel om eienaarskap van hul lewens te aanvaar in die bereiking van optimale gesondheid en welstand. Die literatuurstudie is opgevolg deur ‘n empiriese ondersoek waartydens evaluatiewe navorsing benut is. Die kwantitatief-kwalitatiewe navorsingsbenaderings met fokus op Creswell se ‘dominant- less-dominant’ model is gebruik, waar die kwantitatiewe fases as oorheersende paradigma gebruik is. Die kwantitatiewe beskrywende opname-ontwerp se ewekansige kruisseksie-opname is benut om ondersoek in te stel na die aard, omvang en impak van stres op die GWL van werknemers aan die betrokke tersiêre opleidingsinstelling. Die aangepaste ‘ASSET’-posvraelys is aan respondente van die twee gekose fakulteite en respondente van die SBP voorsien. Die kwasieksperimentele navorsingsontwerp se een-groep voortoets-na-toets ontwerp en handafgelewerde vraelyste het gedien as tweede kwantitatiewe fase van die studie. Tydens fase drie, die kwalitatiewe fase, is die gevallestudie met fokus op kollektiewe gevallestudie as navorsingstrategie gevolg waartydens semi-gestruktureerde onderhoude met ‘n onderhoudskedule gebruik is om addisionele inligting te bekom. Die belewenisse en behoeftes van die respondente, wat die SBP opleiding voltooi het, is bepaal ten einde sodanige belewenisse en behoeftes tydens die aanpassings van die SBP in ag te neem. Die gestruktureerde vraelyste, sowel as die semigestruktureerde onderhoude is as voor- en na-toets gebruik om die effektiwiteit en die benuttingswaarde van die huidige SBP te bepaal. Die keuse van die onderskeie benaderings, strategie en ontwerpe, wat tydens die navorsingsproses gevolg is, was relevant en suksesvol ten einde die geformuleerde probleem aan te spreek, die navorsingsvrae sinvol te beantwoord, en die hipotese te bevestig. Die navorser kon dus daarin slaag om, deur gebruikmaking van metodologiese triangulasie, die kwantitatiefkwalitatiewe benaderings te kombineer waartydens meervoudige metodes aangewend is om alle moontlike aspekte van dieselfde fenomeen te beskou en te vergelyk, en sodoende die geldigheid daarvan te verifieer. Gebaseer op bevindinge, kan die gevolgtrekking gemaak word dat stressore wel by werknemers van die betrokke tersiêre opleidingsinstelling aanwesig is, dat stres ‘n wesenlike impak op die GWL van werknemers het, en dat die huidige Stresbeheerprogram wel ‘n verbetering in die GWL van werknemers teweeggebring het. ENGLISH : On the one hand this study determines whether there are specific stressors present, which lead to higher stress levels and contribute to the accompanying negative quality of worklife perspective of employees at the relevant tertiary institution (QWL). On the other hand the focus is on the effectiveness of the current Stress Management Programme (SMP), in order to determine whether participation in this specific programme contributes to a better and more positive experience of the employee's QWL. This study provides extensive theoretic perspectives on the quality of work, stress, wellbeing and interventions in the workplace. From the literature review in Chapters 2, 3, 4 and 5, it is clear that change in the work environment, and the subsequent stress it imposes, impacts on the employee's experience of quality of worklife and wellbeing and the employee's reaction to both these is the decisive factor in reaching health and wellbeing in the workplace. Employers have the responsibility to establish a healthy workplace by utilising intervention programmes in order to enable employees to accept ownership of their lives in reaching optimum health and wellbeing. The literature review is followed by an empirical investigation during which evaluative research was utilised. The quantitative-qualitative research approaches, with focus on Creswell's ‘dominant-less-dominant’ model was used where the quantitative phases were used as the dominant paradigm. The quantitative descriptive design's random cross section is utilized to investigate the nature, extent and impact of stress on the QWL of employees at the relevant tertiary education institution. The adapted ‘ASSET’ mailed questionnaire was provided to respondents from two chosen faculties and respondents who participated in the SMP. The quasiexperimental research design's one-group pre-test / post-test design and hand-delivered questionnaires served as the second quantitative phase of this study. During the qualitative third phase, the case study, with focus on a collective case study as research strategy, was followed during which semi-structured interviews with an interview schedule were used to obtain additional information. The experiences and needs of respondents, who completed the SMP training, were determined in order to take into account these experiences and needs when the SMP is adapted. The structured questionnaires, as well as the semi-structured interviews were used as pre-test and post-test to determine the effectiveness and the utilization value of the current SMP. The choice of the different approaches, strategy and design which were followed during the research process, were relevant and successful in order to address the formulated problem, to provide a sensible answer to the research question, and to confirm the hypothesis. The researcher could therefore succeed to, by using methodological triangulation, combine the quantitative-qualitative approaches, during which multiple methods were applied to explore and compare all possible aspects of the same phenomenon and to subsequently verify the validity thereof. Based on findings, the following conclusion can be made: firstly, there are stressors present at the relevant tertiary education institution; secondly, stress has a substantial impact on the QWL of employees; and the current Stress Management Programme contributes to an improved QWL of employees. / Thesis (DPhil)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted