PAZDEROVÁ, H. Analysis of social workers education in non-state non-profit organisations. Prague: Faculty of Art, Charles University, 2016, p. 67. Diploma work. The thesis describes the possibilities in profesional development of social workers in drop-in centres for youth and children in Czech Republic considering the increase of quality standards in providing social services. In theoretical part of the thesis there is a focus on social work specifications as a profession in context of czech social politics especially in non-state non-profit sector which offers space for organizations providing quality social services. Then we deal with the possibilities of social workers professional development via various forms of supervision or other education. Exploratory inquiry aims to concrete possibilities of professional development from the point of view of social workers in drop-in centres for youth and children in Czech Republic regarding to valid Standards of quality in providing social services regulation. The methods of document analysis and online survey are used in the thesis.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-11-16T12:55:21Z No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) / Made available in DSpace on 2017-11-16T12:55:21Z (GMT). No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) Previous issue date: 2017-08-28 / Nenhuma / Este estudo foi realizado com 71 trabalhadores de instituições bancárias da região sul do país, que atuem em atividades externas às agências. Apresenta como principal objetivo avaliar os graus de Síndrome de burnout em bancos da Região Sul do Brasil a partir da aplicação da escala Maslach Burnout Inventory – General Survey (MBI-GS). A pesquisa teve abordagem quantitativa, e natureza de pesquisa pelos tipos pesquisa descritiva e tendo como estratégia a pesquisa de campo. A coleta de dados deu-se através de Survey e de aplicação da escala MBI. Como resultado, identificou-se a presença de níveis moderados de burnout no setor bancário, conforme os critérios estabelecidos por McLaurine (2008), haja vista que seriam indicativos de burnout altos índices de Exaustão Emocional e Despersonalização e moderados índices de Envolvimento Pessoal no Trabalho. No referencial teórico, a Exaustão Emocional seria a primeira dimensão a surgir como indicativo da patologia, apresentando pontuação mais elevada quando comparada as outras dimensões. De acordo com as médias de Exaustão Emocional, obteve-se resultados que variam de 1,37 até 3,24. No caso deste estudo, verificou-se que a Exaustão, apresentou resultado médio de 2,38, indicando que o sentimento de exaustão é frequente nos indivíduos que fizeram parte deste estudo. Quando analisados os níveis de cinismo, os níveis encontrados nesta pesquisa vão de 1 até 1,61, encontrando aqui média em 1,15, caracterizando-se como moderado nível de cinismo. A dimensão Eficácia no Trabalho apresenta suas médias invertidas pelo aspecto positivo dos questionamentos, com resultados entre 4,13 e 5,24, teve média de 4,83, apresentando moderado nível de eficácia no trabalho. Os dados desse estudo apontaram para um desvio padrão considerado elevado, o que demonstra que pode haver uma variação muito grande entre níveis bastante baixos e altos de burnout entre os indivíduos pesquisados. A média de burnout foi de 1,62, caracterizando como moderado o índice de burnout. Em relação ao gênero, observou-se uma correlação significativa com os componentes do burnout, apontando que as mulheres têm uma percepção de exaustão, em média, ligeiramente superior aos homens. Da mesma forma, também se verifica uma tendência para os homens apresentarem níveis médios de Eficácia no Trabalho superiores. Foram propostos três tipos de estratégias de intervenção para a prevenção e tratamento da síndrome de burnout: estratégias individuais; estratégias grupais; e estratégias organizacionais. O estudo apresentou limitações, mesmo ante ao rigor científico e metodológico utilizado. Há limitação na pesquisa em função da escolha da população pesquisada ter sido por acessibilidade ou conveniência, como também os trabalhadores escolhidos nas instituições financeiras formarem uma amostra menor, haja vista que os trabalhadores internos são uma parcela mais representativa no quadro de colaboradores. O número de respondentes reduzido da amostra também representou uma limitação. Para trabalhos futuros, sugere-se a replicação do estudo junto aos trabalhadores bancários internos e com maior número de respondentes, possibilitando uma análise mais detalhada de cada amostra, bem como a replicação em outros tipos de indústria ou regiões do Brasil, possibilitando a comparação entre as mesmas e entre regiões. Recomenda-se também a adoção de outras escalas de mensuração da síndrome de burnout. / This study was carried out with 71 employees from banking institutions in the southern region of the country, who work in activities outside the agencies. The main objective was to evaluate the degrees of Burnout Syndrome in banks in the Southern Region of Brazil from the application of the Maslach Burnout Inventory - General Survey (MBI-GS) scale. The research had quantitative approach, and nature of research by the types descriptive research and having as strategy the field research. The data collection was done through Survey and application of the MBI scale. As a result, the presence of moderate levels of burnout in the banking sector was identified, according to the criteria established by McLaurine (2008), since it would be indicative of high burnout rates of Emotional Exhaustion and Depersonalization and moderate levels of Personal Involvement in Work. In the theoretical reference, Emotional Exhaustion would be the first dimension to appear as indicative of the pathology, presenting a higher score when compared to the other dimensions. According with the Emotional Exhaustion averages, results were obtained that varied from 1.37 to 3.24. In the case of this study, it was verified that the Exhaustion presented an average result of 2.38, indicating that the feeling of exhaustion is frequent in the individuals who were part of this study. When analyzed the levels of cynicism, the levels found in this research range from 1 to 1.61, finding here average in 1.15, characterizing as moderate level of cynicism. The Efficacy dimension in the Work presents its means inverted by the positive aspect of the questions, with results between 4.13 and 5.24, with an average of 4.83, presenting moderate level of work efficiency. The data from this study pointed to a standard deviation considered high, which shows that there may be a very large variation between very low and high levels of burnout among the individuals surveyed. The mean of burnout was 1.62, characterizing as moderate the burnout index. Regarding gender, there was a significant correlation with the components of burnout, indicating that women have a perception of exhaustion, on average, slightly higher than men. In the same way, there is also a tendency for men to have higher average levels of Work Efficacy. Three types of intervention strategies for the prevention and treatment of burnout syndrome were proposed: individual strategies; group strategies; and organizational strategies. The study presented limitations, even before the scientific and methodological rigor used. There is a limitation in the research as a result of the choice of the researched population for accessibility or convenience, as well as the workers chosen in the financial institutions to form a smaller sample, since internal workers are a more representative group of employees. The reduced number of respondents from the sample also represented a limitation. For future work, it is suggested that the study be replicated with internal banking workers and with a larger number of respondents, allowing a more detailed analysis of each sample, as well as replication in other types of industry or regions of Brazil, making it possible to compare the same and between regions. It is also recommended to adopt other measures of burnout syndrome.

O objetivo da pesquisa foi compreender como os auxiliares e técnicos produzem sentidos sobre seu trabalho e sua vida. Entendendo que experiências de sofrimento emocional e transtornos psicossociais podem intervir na produção de sentido, este trabalho investigou também a qualidade de vida no trabalho e a existência de burnout. Foi utilizado o método quantitativo e qualitativo. Os instrumentos utilizados foram o Inventário de Burnout de Maslach para profissionais de saúde (MBI-HSS), a escala BPSO-96 e um protocolo de entrevista semidirigida. A pesquisa foi realizada no Hospital Universitário da Universidade de São Paulo, as escalas foram aplicadas a 166 profissionais de saúde, dentre técnicos, auxiliares e outros profissionais do hospital e foram entrevistados 20 destes participantes. As escalas foram analisadas estatisticamente tanto na amostra inteira quanto segmentada em dois grupos, um de auxiliares e técnicos de enfermagem e um grupo de outros profissionais para verificar se os fenômenos observados no primeiro grupo são específicos dessa categoria profissional. As entrevistas foram categorizadas e analisadas. Os resultados apontaram alto nível de despersonalização, médio de exaustão, baixa realização pessoal.e nível médio de satisfação com a Qualidade de Vida no Trabalho, não havendo diferença estatística significativa entre os dois grupos. O momento de crise política vivenciado pelo hospital durante a coleta de dados pode ter interferido nos resultados, uma vez que as entrevistas semidirigidas revelaram insegurança, luto pela perda do hospital idealizado e insegurança quanto ao seu futuro profissional. Quanto aos sentidos produzidos, os profissionais entendem que sua prática é imprescindível para o tratamento médico, percebem-se como elo essencial entre paciente e equipe multidisciplinar e referem reconhecimento social pela atuação na área da saúde. Os auxiliares e técnicos de enfermagem revelaram ainda satisfação pelo ato de cuidar, tendo na recuperação dos pacientes e seu reconhecimento e gratidão, importante fonte de produção de sentido da prática profissional / The objective of the research was comprehending how they give meaning to their work and life. Seeing that experiences of emotional suffering and psychosocial disorders may interfere in the meaning of work, this research has also looked into the quality of work life and the existence of burnout syndrome. Quantitative and qualitative methods were used. The research instruments applied were Maslach Burnout Inventory- Human Services Survey (MBI-HSS), the BPSO-96 scale and a guide of semi structured interviews. The research was carried out at the University Hospital in São Paulo, the scales were applied to 166 health professionals, among assistants and other health professionals. 20 participants were interviewed. The scales were statically analyzed on the whole and segmented samples in two groups, one with nursing assistants and other one with other professionals, so both results were compared. The interviews were categorized and analyzed. The results have shown a high level of depersonalization, a medium level of exhaustion, a low level of personal fulfillment and a medium level of satisfaction with the quality of work life, there has not been a representative statistical difference between the two groups. The hospital was going through a political crisis during the data collection which may have interfered in the results, once the semi structured interviews have revealed insecurity, mourning over the loss of the idealized hospital and feeling of uncertainty towards their professional future. With regard to the meaning of work, the professionals understand that their practice is indispensable for medical treatments. They see themselves as a necessary link between patients and multidisciplinary teams. They also mention social recognition for the work in the health area and satisfaction when taking care of patients, seeing their recovery and gratitude as an important source of meaning in the professional practice

The general purpose of this research was to investigate physical activity levels as a correlate of selected aspects of psychological health among pregnant women. Specifically, the aims of the study were (1) to provide a cross-sectional description of changes in physical self-concept, mood, and perceived stress during pregnancy; (2) to evaluate physical activity patterns of pregnant women over time during pregnancy; and (3) to determine if there is a difference between physical activity and physical self-concept, mood, perceived stress and/or burnout symptoms during pregnancy. Participants were pregnant women from various antenatal clinics at King Edward Memorial Hospital. The women completed a questionnaire package containing questions on physical activity levels and measures of physical self-concept, social physique anxiety, perceived stress, mood and burnout symptoms. A series of ANOVAs was used to provide a descriptive profile of how these psychological variables change during the course of pregnancy. Significant time-related differences were found for the perceived health subscale of the PSDQ and the tension subscale for the BRUMS. Findings also suggested a significant association between physical activity, and physical self-perceptions, most importantly self-esteem. Higher levels of physical activity were also found to be closely related to positive mood states, lower levels of perceived stress and fewer burnout symptoms. No significant association was found between physical activity and social physique anxiety.

Empathy of Workers in Helping Professions The term empathy means the ability to understand emotions of other people. It is the person´s ability to understand the mental condition of the other person with whom he or she is in immediate contact. Such understanding makes it possible to understand emotions, thinking, acting, behavior and attitudes of other people. To empathize with someone the person needs to efficiently focus and concentrate on the other person and to have the sufficient will to do so. Empathy is a complex psychological experience. The objective of the thesis is to determine whether the attitudes to empathy and experience of difficulties associated with empathy are different among personal assistants and nurses. The research was conducted among personal assistants operating in the district of České Budějovice and among nurses working in the hospital in Jindřichův Hradec. The respondents were of diverse ages with a different representation of men and women. The method of the research was inquiry with a questionnaire technique. I formulated three hypotheses in total. All the hypotheses have been confirmed by the completed research. The thesis may be used as a source of information for the general public, as well as for teaching purposes.

This diploma thesis deals with psychical burden and its coping in the profession of social workers at the Labour Office. Thesis approaching the values and basics upon which is the built contemporary social work. It deals with the role and work of the social worker at the Labour Office, including assumptions and competencies for the exercise of this profession. More deeply it deals with specific and to current issues and sources of psychical burden with which the most frequently encounter the social workers at the Labour Office. It also describes the consequences of psychical burden such as stress, fatigue, exhaustion and burnout syndrome. The thesis brings for performing this profession a preview of the influence of psychical burden on health of social workers on their work performance, work satisfaction, life satisfaction and motivation. In conclusion thesis brings a preview of the possible techniques and coping strategies of psychical burden. With the help of research probes the aim of this thesis is analyze, psychical burden of social workers in the Labour Office with which the exercise of the profession related, including possibilities to cope with the psychical burden.

The thesis title is Supervision as a Form of Support in the Helping Professions. The translation of the term of supervision is an insight or inspection into a particular problem. Unfortunately, there are still facilities in which supervision is rather considered as inspection. Currently, there is an effort to prove the usefulness of supervision. To the introduction of supervision as part of good practice for workers in helping professions contributes the document issued by the Ministry of Labour and Social Affairs ?Quality Standards for Social Care Services". Especially in helping professions, this topic is an up-to-date subject and supervision is becoming an integral part of functioning of many institutions. In the theoretical section the basic terms such as stress and burnout in helping professions, supervision, its forms, goals and tools are defined. It deals with the supervision process, supervision contract and quality standards for social care services. The practical part consists of a qualitative research. The research was conducted in five organizations in České Budějovice. The information collection was carried out using interrogation techniques, semi-structured interviews with supervised workers, supervisors, and supervision contracting authorities. The objective of the thesis was to identify whether the supervised persons consider supervision to have a supportive or another function. The data were compiled into case reports and the common points compared. The research has found that supervision does provide most respondents with some kind of support. In addition to its supporting function, supervision is seen as having an educational function. The research results document views of supervised persons on supervision, which may be beneficial for contracting authorities, supervisors and the whole organizations. The results may also serve for a better orientation in the issue of supervision.

Univerzita Karlova v Praze Filozofická fakulta Katedra andragogiky a personálního řízení Andragogika Abstrakt k dizertační práci v anglickém jazyce Pracovní spokojenost učitelů středních a vyšších policejních škol Ministerstva vnitra České republiky Jiří Baudyš The thesis focuses on job satisfaction among teachers of Secondary Police Schools and Police Colleges of the Ministry of the Interior of the Czech Republic. Attention is devoted to theoretical concepts of job satisfaction and motivation, along with job satisfaction in psychological and performance-related context and surveys on teachers' job satisfaction. The empirical investigation is based on the theories of work motivation and research into teachers' job satisfaction. Quantitative assessment of job satisfaction among the teachers of Secondary Police Schools and Police Colleges of the Ministry of the Interior of the Czech Republic is conducted with the use of the Teachers' Satisfaction Assessment Inventory in order to evaluate the teachers' overall job satisfaction and its relation to selected variables, especially of extrapersonal character.

Thesis is focused on aspects of nursing care in a child hematooncology and their impact on nurses. Cancer by children in the Czech Republic are the second leading cause of death in childhood. The incidence of childhood cancer has increased at the beginning of the second half of last century by about 1 % per year, but since the late 80 years is no longer apparent increase in incidence. Tumors in children most often arise in hematopoietic tissue and ranks at the top of the various types of tumors in children. The work is divided into two parts, theoretical and practical. The theoretical part describes the problems in each chapter hematooncology children, hospitalized child and his needs, the role of nurses, mental and physical workload, burnout and mental hygiene. The practical part was the task of verifying three goals. The first objective was to find out the specifics of children's nurses work hematooncology. The second objective was to find out what demands are made for nurses working in child hematooncology. The third objective was to find out how nurses working in this department handle mental stress. To achieve the objective method was used qualitative research project, in the form of two half standardized interview and standardized questionnaires. The research sample consisted of thirteen nurses working on the unit hematoonklogie children. Of which there were three sisters from České Budějovice Hospital, two nurses from University Hospital Motol in Prague, five sisters from the University Hospital Brno and three nurses from University Hospital Olomouc. It emerged from research that nurses consider the work of the department for children hematooncology very professional. The specifics of their department nurses find different ways. The greatest majority of respondents consider the specifics of the presence of parents in the nursing department, long-term hospitalization of children and work with cytostatics. Demands on the work of nurses according to their testimony are significant. Their work places increased demands on the skills and manual dexterity. They consider the greatest burden as the psychological burden, especially in the care of a child with end stage, and his subsequent death. The interviews revealed that most nurses in the department are satisfied. They consider their work is very diverse and specific. The output of the thesis will be creating a Power Point presentation (Annax n. 7) that will be used as presentation material at the Fifth International Conference on Present and Future of Nursing and Midwifery, which will be held on 6 - 7 September 2012 in the České Budějovice. It is planned to make these materials and technical paper subsequently published in peer-reviewed medical journal with the theme.

Topic of this diploma thesis is the usage of professional methods of assistance and control applied by social workers in practice. Theoretical part consists of a description of history of assistance and control in social work area, assistance and control in the context of a systematic approach and the risk of abusing of power by social workers while realising controls of clients. Furthermore, the diploma thesis mentions the helper syndrome and the occupational burnout syndrome that is common in social professions and, in connection to that, the importance of maintaining a certain psycho-hygiene and the significance of supervision. The aim of this diploma thesis is the monitoring of professional work methods of assistance and control by social workers directly engaged with the clients. In accordance with this goal, there were three research questions established relating the goal of the diploma thesis. Social workers answered questions questioning them how they use the assistance and control in the direct engagement with the clients and how they perceive the distinction between the assistance and control in their practical experience. In order to achieve the goal, there was used a qualitative research that was implemented by using the method of a semi-structured interview. Data analysis was evaluated by using the method of the categorization of data. In conclusion, it can be stated that the goal of the diploma thesis, alongside with the research questions, were achieved. Based on the results, two hypotheses were established. The first one is that social workers are not aware of the professional work methods of control and assistance in practice, the second is that the unfamiliarity with these methods causes less effectivity level of their performance. Outcomes of this diploma thesis may be used as a study material for a theoretical teaching and as a feedback for social workers as this diploma thesis brings the information about which work methods they are using in their practice.