This thesis aims to examine the media company Nent Group's crisis commication and identify which crisis communication strategies have been used in order to repair the organization's damaged image, and to analyze whether the strategies have changed over time. The thesis's purpose will be achieved by answering the three following research questions: What crisis communication strategies can be distinguished in Nent Group's crisis communication? How has Nent Group's crisis communication changed since the start of the crisis in the spring of 2021? What reponsibility does Nent Group have for the crisis that has occurred? The theoretical framework of the dissertation consists of two theories of crisis communication, Situational Crisis Communication Theory by Timothy L. Coombs and Image Repait Theory by William L. Benoit. The theories form a base for further analysis of Nent Group's crisis communication, where thematic textanalysis is applied to code and thematize various documents containing crisis communication by Nent Group. The documents consist of pressreleases, statements in the media, inerviews, and comments from Nent Group on the social media-platform Instagram.  The results of the study show that Nent Groupäs most used crisis communication strategy is "to correct action", which means that the organization takes various measures to deal with the crisis at hand. The results also show that the crisis communication has changed during the crisis, in the beginning it is mainly the strategy "to correct action" together with "avoidance of responsibility" where other actors' responsibility for the crisis is pointed out by Nent Group. Towards the end of the crisis, strategies are used to remind stakeholders of Paradise Hotel's popular program cincept. Finally, the results show that Nent Group can be ascribed a moderate crisis responsinility because they did not cause the crisis.

The purpose of this research is to gain a better understanding of how crisis communication strategies, specifically digital crisis communication, used by public organizations and governments, can reduce uncertaintyduring a crisis. The researchmethod of this studyis amixed method approachwhichobtainsqualitative data through interviews and quantitative data through a survey. The data for this research wasprocessed and analysed using thematic analysis, by looking for similar themes in the primary qualitative and quantitative data, where the themes aretreated as codes.Overall, from the findings of this research, it can be concluded that governments can usedigital crisis communication during acrisis to reduce uncertaintyby acknowledgingthe importance of trust, transparency and reputation, quick responses to the quickly changing situation, the use of multiple communication channels and the spread of misinformation.

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Thesis advisor: Raquel Muñiz / This qualitative case study explores the role that trust plays between the superintendent and the teacher union leader of a public school district in the Northeast United States during the COVID-19 pandemic using the framework of interpersonal trust-building (Zand, 1972). Further, it uses the five facets of trust (Tschannen-Moran, 2001) to identify the leadership practices that have the greatest impact on perceptions of trust in this relationship. Specifically, this study addresses the following research question: How, if at all, does trust influence the relationships and practices of educational stakeholders during times of crisis? Based on semi-structured interviews, document reviews, and observations, findings support previous research indicating that trust develops only with the benefit of time and, once established, allows for more direct communication and more efficient and collaborative problem-solving. Data also indicate that the facet of benevolence exerts the greatest impact on perceptions of trust in the superintendent’s and teacher union leader’s working relationship. Finally, the accumulation of shared experiences over time help develop a shared sense of identity between the superintendent and teacher union leader, resulting in stronger perceptions of trust and a greater sense of shared purpose. This shared sense of identity may also serve as a proxy for time, allowing parties to make assumptions about the other’s future behavior based on perceived group memberships, thereby jump-starting the development of trust in the relationship. Recommendations include purposefully demonstrating benevolent behaviors in order to more effectively develop trust in a relationship and, whenever possible, communicating a shared sense of identity based on common values and beliefs. These findings have implications for district and school leaders who want to more intentionally establish trusting relationships and can inform the preparation, induction, and learning of district leaders. / Thesis (EdD) — Boston College, 2022. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

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Background: Children make up more than 50% of the population affected by humanitarian crisis. Although it has been shown that a stable, nurturing and safe home environment can help mitigate the negative effects of ambient violence and instability, with deteriorating family relationships and poor psychosocial wellbeing of caregivers in humanitarian crisis, children may face an additional source of harm from within their home. This scoping review was conducted to a) examine the extent to which caregiver psychosocial wellbeing and family violence affect the wellbeing of children and b) understand if interventions and programming can improve wellbeing of children through changes in caregiver psychosocial wellbeing or family violence. Methodology: Using the Arksey and O’Malley framework, we searched three electronic databases and various grey literature sources for literature that discussed the associations between caregiver psychosocial wellbeing and/or family violence, and the wellbeing of children. A quantitative and thematic analysis was conducted to examine the extent, range and scope of literature. Results: The findings from 22 identified observational studies indicated that caregiver psychosocial wellbeing and family violence are both associated with various dimensions of child wellbeing. Although the three interventional studies suggest that targeting caregiver wellbeing and family violence may be promising, the search revealed very limited evidence in the form of evaluated programs that reliably measure caregiver and family dimensions, while also measuring child outcomes. Conclusion: Focusing on improving the wellbeing of caregivers and reducing family violence may provide an important venue through which we can improve the lives of children. However, further research must be conducted to expand our understanding of the relationships between relevant factors, and to create robust program evaluations to determine the efficacy and value of interventions. Such research can contribute to the evidence base that is crucial to helping us protect and promote the wellbeing of children in these challenging contexts. / Thesis / Master of Science (MSc)

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This study aims to identify leading competencies for an economic crisis. Moreover, the studyprovides insights into how those competencies can be developed and deployed in differentstages of a crisis.  Ten pre-recorded interviews with various CEOs from the Financial Crisis 2008/09 andCovid-19 pandemic have been collected to conduct the research. The collection was basedon criteria in accordance with the research question. The interviews have been used to testand modify James and Wooten's (2010) framework. Using an abductive approach and analyzing the data based on the thematic analysis, the studyconcluded that the leading competencies for an economic crisis are communication, trust,creativity, and expertise. This study complements James and Wooten's (2010) model byclaiming that the four mentioned competencies are the building blocks in detecting earlywarning signals of crises; preparing an organization for a crisis; reducing the bad publicityamid a crisis; and returning the business to normal operations while focusing on revenuestream. Furthermore, the study acknowledges the importance of personal health, empathy,and the growing need for reskilling leaders and managers in using their competencies in aremote work environment. The study serves as a guideline for leaders who want to improve their leadershipeffectiveness. The data analysis summary presents the sub-competencies needed to enhancecommunication, trust, creativity, and expertise. Moreover, the framework highlights whichcompetencies are valuable in different stages of the crisis.

Ghana has experienced an unprecedented failure of microfinance institutions. Within a period of 8 years from 2011 to 2019, the Bank of Ghana has revoked the license of over 489 microfinance institutions. The purpose of the exploratory multiple case study was to explore strategies that microfinance managers apply to mitigate the effects of crisis to remain sustainable. The targeted population was composed of owner-managers from 6 microfinance companies in Ghana and 6 consultants who overcame the microfinance crisis and remained in practice. The situational crisis communication theory and the team leadership model were the conceptual frameworks for this study. Methodological triangulation was used to support the review and analysis of data from structured interviews, focus group discussions, and relevant company documents. Data were analyzed using NVivo to provide alphanumeric coding, and thematic analysis was used to support the identification of themes and subthemes, which were organized and linked to the crisis phenomenon to identify the 5 emerged themes: governance, communication, fundraising, cost reduction, and business model strategies. The study findings may contribute to social change by building confidence in the financial system, making microfinance services available to the lower end market. There may be more historical crisis effect mitigation strategies and evidence available to practitioners, entrepreneurs leading to job creation and sustainable businesses globally. These findings could provide insights for business leaders, owners-managers, the board of directors, practitioners and regulatory bodies to develop strategies to help their institutions survive in crises.